Total 29 job vacancies by Shift

Process Responsibilities

• Own and enforce effective change management for all payments-related processes, including financial crime prevention, integrity validations, and reporting.
• Maintain a well-governed process directory to enhance operational efficiency.
• Ensure compliance with payments industry SLAs.
• Ensure adherence to AML/CTF reporting obligations.
• Accountable for the execution of operational risk controls.
• Oversee the timely execution of manual payments processes.
• Ensure accuracy in end-of-day processes and confirmation of payment settlements.
• Resolve or escalate payments-related incidents in collaboration with the Payments Delivery Team.

Other

• Initially, play a key role in shaping the newly established Payment’s function within the organisation.
• As a greenfield team, you will work closely with the Payments Delivery Team to help define and communicate the needs and priorities of Payments Operations, establishing a strong foundation for this function.

We are seeking a skilled and experienced Business Analyst to join our team and play a pivotal role in building the origination experience across our platforms. As a Business Analyst you will work closely with cross-functional teams including product managers, developers, and stakeholders to drive product and customer initiatives within our Originations tribe. This role will allow you to use your problem solving and analytical skills to deliver exceptional experiences for our customers.

• Lead discovery sessions with stakeholders to understand business requirements and translate them into detailed user stories and acceptance criteria. 
• Evaluate existing business processes and identify opportunities for improvement to increase efficiency and productivity. 
• Perform data analysis to identify trends, patterns, and insights that inform decision-making processes. 
• Create clear and comprehensive business and functional requirement documents, process flows, and user stories. 
• Collaborate closely with scrum teams to ensure seamless delivery of initiatives, using agile practices to prioritise, build, release and iterate on product features.  
• Analyse and document existing customer experiences, identify inefficiencies, and recommend improvements. 
• Work collaboratively with the broader product delivery teams to shape and implement product releases. 
• Investigate issues and effectively communicate the resolution to stakeholders. 
• Conduct testing and validate platform features to ensure they meet technical and business requirements. 
• Develop training materials and conduct training sessions for end-users when required. 
• Support the Product Manager to manage the backlog to ensure it follows the product roadmap and strategy. 

Are you an experienced leader with a passion for driving team performance and developing talent? We’re looking for a Collections Team Leader to manage and coach a team of collection officers, ensuring high engagement, performance, and capability. In this role, you’ll be responsible for the day-to-day management of your team, ensuring they meet organisational goals, handle escalations effectively, and contribute to continuous improvement initiatives. This is a great opportunity to lead a motivated team and play a key role in strengthening our credit control management framework.

What you'll do: 

• Lead, coach, and develop a team of collection officers to ensure high performance and engagement.
• Drive team results, achieving KPIs and maintaining quality service standards.
• Serve as the point of contact for collections-related queries and escalations.
• Allocate work, ensuring the portfolio is up to date and performance standards are met.
• Support the implementation of new initiatives and continuous improvement projects.
• Ensure compliance with regulatory requirements and best practices.
• Collaborate with other departments to address challenges and improve operations.
• Oversee account progression to ensure timely actions, including legal proceedings or repossession.

We currently have a new opportunity for a Senior Software Engineer to join our team. In this role, you will be responsible for designing, developing, and maintaining high quality software products and solutions that support our business operations.

You will work closely with cross-functional teams to identify and prioritise technical solutions and product enhancements. You will help to drive and deliver the continued development of those technical solutions from concept to launch.

What you’ll do: 

• Design, build, and deploy cutting-edge full stack web applications that push the boundaries of technology.
• Work closely with a dynamic technical team to launch exciting new features and maintain application quality.
• Transform stunning designs into functional visual elements while ensuring code integrity and security.
• Thrive in an Agile environment, continuously learning and applying new skills to drive success.

As a Senior Collections Officer, you will negotiate payment plans, manage overdue accounts, assess for legal escalation, and handle financial hardship cases. You’ll also oversee accounts in liquidation or bankruptcy, address escalations, and maintain compliance with debt collection laws while collaborating with the team.

What you will be doing:

• Work directly with customers to negotiate affordable and sustainable payment arrangements that aim to bring overdue accounts back into good standing.
• Employ skip tracing techniques and tools to locate customers
• Conduct thorough reviews of accounts, analysing payment histories, previous collection efforts, and current financial status to determine the best course of action for recovery.
• Assess when accounts should be escalated to external solicitors or collection agencies for legal action. Prepare and present supporting documentation, including payment history, due diligence, and any efforts made to resolve the debt before escalation.
• Evaluate and manage financial hardship cases, conducting Statements of Financial Position and determining the best solutions for both the customer and the business.
• Handle administrative tasks related to accounts under liquidation or bankruptcy
• Be the first point of contact for escalated cases, resolving complex or sensitive customer issues with professionalism and expertise.
• Collaborate effectively with team members to provide guidance on challenging accounts.
• Maintain accurate and detailed records of customer interactions, payment plans, and legal processes. Regularly report on account statuses, escalations, and recovery progress to the Collections Manager and Head of Collections.
• Stay informed of relevant laws and regulations related to debt collection, bankruptcy, and financial hardship to ensure all actions comply with industry standards.

As a Collections Officer, you will focus on managing overdue accounts through direct communication with customers. Your primary responsibilities will include making outbound calls and handling inbound inquiries to negotiate payment arrangements, address customer concerns, and manage account status updates.

What you’ll do: 

• Manage your own portfolio of accounts by making outbound calls and responding to inbound inquiries to negotiate payment plans and resolve account issues.
• Work with customers to agree on feasible payment plans that aim to bring overdue accounts back into good standing.
• Assess accounts for potential caveats and manage related administrative tasks.
• Handle financial hardship cases, including assessing Statements of Financial Position and providing suitable solutions.
• Maintain and update accurate records of customer interactions, payment arrangements, and account statuses.
• Monitor and follow up on payment promises to ensure compliance and timely resolution of overdue accounts.
• Address customer concerns and provide clear explanations of payment options and account status.
• Identify and report any issues or challenges to the Collections Manager

We are seeking a highly skilled QA Automation Lead to join our team in Sydney. In this role, you will be responsible for performing the testing of Finance products which involves Test Planning, Execution, Automation, Regression and Production verification to ensure all the business product’s quality requirements are met. You will work closely with cross-functional teams to identify and prioritise the requirements of the products, and you will lead the quality driven testing across the business.

What you’ll do: 

• Enable the team to ensure delivery of high quality products through contribution to the development and implementation of a comprehensive quality strategy for the platform and services the team is responsible for.
• Provide guidance and mentorship across the team on matters related to testing practice and approach
• Collaborate with cross-functional teams to identify and prioritise test requirements, and to ensure that all features and changes are thoroughly tested and meet quality standards
• Create and maintain test plans, test cases, test scenarios, and test scripts to ensure the platform and services are thoroughly tested and meet the expectations of our users and the business
• Design, development, implementation and maintenance of a test automation suite integrated with the team’s CI/CD pipeline for the purpose of supporting a continuous quality approach
• Identify, triage, manage and track defects, working with Stakeholders, Product Managers, Developers and Software Engineers to ensure they are resolved effectively
• Participate in the planning, guidance and execution of user acceptance testing and other testing activities
• Remain up-to-date with industry best practice and trends in QA and testing, leading the testing activities and continuous improvements in process within the team

We are seeking a skilled and experienced Business Analyst to join our team and play a pivotal role in building the future of payments within our business. As a Business Analyst, you will work closely with cross-functional teams, including product managers, developers, and stakeholders, to design and implement cutting-edge payment solutions that meet the evolving needs of our clients. 

What you’ll do: 

• Lead discovery sessions with stakeholders to understand business requirements and translate them into detailed technical specifications. 
• Help identify risks, impacts and dependencies amongst processes and cross-functional teams. 
• Leverage your in-depth knowledge of the Australian payments landscape to analyse and document existing payment processes, identify inefficiencies, and recommend improvements to streamline operations and enhance customer experience. 
• Act as a liaison between technical teams and business stakeholders, ensuring clear communication and alignment on project goals and deliverables. 
• Develop test plans, conduct testing, and validate payment solutions to ensure they meet requirements.  
• Ensure payment solutions comply with relevant regulations and standards within the Australian financial services sector.      

In this role you will play a key role in ensuring our clients and their business loans are well serviced and fully supported.

You will use your strong operational, administration and communication skills to improve the customer experience in a fast-paced, high-growth business. In this role, you will have the opportunity to work with a diverse and talented team and will help ensure our clients Settlements expectations are met, managed and delivered upon.

How you will make a difference

• Arrange the disbursal & collection of loans via the company’s Loan Mgmt System.

• Ensure all incoming documents are in line with compliance requirements.

• Verify information as per company & banking policy prior to final settlement.

• Communicating directly with clients, suppliers, vendors, other internal teams & external partners.

• Completing reconciliations as required.

• Maintain, manage, & update settlement data.

• Ensuring the company adheres to AML, CTF & internal risk requirements.

Make your mark

We are looking for an experienced Team Leader to run the Settlements Team at Shift. In this role you will be responsible for managing a team of Settlement Officers. This is a great opportunity for someone who wants to join an organisation as a Team Leader, make a difference and be a part of a growing company. This role will involve building and maintaining working relationships across the business and externally.

How you will make a difference

• Overseeing the disbursal and collection of loans via the company’s Loan Management System.
• Leadership of a team of 4 x settlements officers
• Ensure reporting is performed in accordance with pre-established time frames and agreed SLA’s
• Overseeing of all compliance and governance requirements by ensuring all incoming documents are in line with compliance requirements
• Verify information as per company and banking policy prior to final settlement.
• Escalation points for internal and external stakeholders and communicating with clients, suppliers, vendors, other internal teams and external partners.
• Business process improvement recommendations and implementation
• Monitor, Maintain and update settlement data including policy documentation.
• Ensuring the company adheres to AML, CTF and internal risk policies and procedure

The new Finance Manager role reports directly to the Finance Director, offering a unique opportunity to join a well-established and growth-focused fintech firm.

We are seeking an energetic team player with a strong commercial mindset, capable of actively contributing to our expanding expertise in financial controllership and analytical capabilities. This pivotal role will play a crucial part in driving our financial strategy forward, ensuring robust financial controls and providing insightful analysis to support our continued growth and success.

What you'll do: 

• Managing and providing leadership to the finance team, ensuring smooth operations and fostering a collaborative work environment.
• Overseeing the monthly management reporting process, including month-end reconciliations, financial consolidation, variance analysis, and preparation of board reports.
• Assisting in the annual budgeting process and long-term strategic planning, as well as periodic re-forecasting to support business decision-making.
• Providing insightful commentary and detailed reporting to stakeholders, including equity investors and sophisticated debt providers.
• Leading the preparation of statutory audited financial statements, tax returns, BAS, FBT, and R&D claims.
• Conducting ad hoc financial analysis to support strategic initiatives and operational efficiencies.

As the Product Designer for the In Life tribe, you'll play a pivotal role in enhancing the experiences of our existing Shift customers and collaborating closely with internal teams.

You will own every aspect of design for the In Life tribe, from helping to identify, prioritise and unpack opportunities to shipping pixel-perfect user interfaces that are robust, and best-in-class where differentiation is important.

What you'll do: 

• Lead end-to-end design processes from discovery to execution, ensuring seamless integration across platforms
• Work closely with stakeholders across the business to define and refine user experiences that meet business objectives
• Map out front-to-back customer journeys and task flows
• Design & prototype intuitive user interfaces
• Talk to our customers to understand their needs and pain points
• Utilise customer insights to drive design decisions and identify growth opportunities.
• Help grow and maintain our design system
• Be an advocate for Product Design by sharing your work regularly, promoting best practices, and building strong relationships with your stakeholders

This is a senior level role in our specialist credit function. This may suit an underwriter from a banking environment with experience in large exposures (and/or asset finance). 

You'll be responsible for evaluating, structuring and documentation of revolving facilities in cash flow & equipment finance applications. As part of the credit risk evaluation process, you'll be reviewing financial statements and cash flow projections as well as other forms of due diligence. 

As a senior member of the team, you'll need to be a skilled negotiator as you agree loan terms with our customers. You'll be responsible for structuring loans and well as monitoring the performance throughout the life of the loan.

Are you a person with a demonstrated passion for client services and thrives on new challenges in a transformational environment? In this role you will play a critical role in supporting our Brokers sales team by managing our new business pipeline in our Broker channel.

You will be hands-on, take ownership and contribute to improving the customer experience in a fast-paced, high-growth business. In this role, you will have the opportunity to work with a diverse and talented team and will help ensure our Broker expectations are met, managed and delivered upon. You'll also collaborate with the Credit and Settlements teams to provide an excellent customer experience. You'll be a champion of quality assurance and attention to detail, ensuring all of our AML and KYC policies are met.

This role is based in North Sydney. We offer hybrid workplace flexibility - min 3 days in the office. 

As the HR Business Partner, you'll act as a People & Culture ‘point person’ for the Australian business. This role reports in to the Head of People & Culture with a specialist Talent Acquisition Partner also in the Australian P&C team. We have a workforce in India with local HR support who will be a point of contact as well.

This is a full generalist role partnering with our Australian business: approx. 200 employees and growing. In addition to advising on tactical HR matters with line managers, you'll also manage relationships with senior business leaders to develop and execute strategic people plans. This is where your change management experience, influencing skills and commercial mindset will really shine!

We're a fintech that's already moved beyond start-up phase and are firmly in scale-up mode now. As such, part of your role will be supporting organisational design and workforce planning initiatives as we continue to grow. Culture and the employee experience is incredibly important to us at Shift: we'll value your expertise as we rethink processes and continue to evolve as a business without losing the best of who we are.

Learning and development are priority areas for Shift. In this role, you'll be facilitating training, developing career & succession pathways and building organisational capability.

As we're a small People & Culture team, you'll need to be comfortable getting picking up transactional HR tasks too. These could include payroll & system queries, compliance reporting and WHS items.

It's a great opportunity to have real impact in a fast-growing company!

We currently have an exciting opportunity for an Engineering Team Lead to join our Data Streaming team. In this role, you will be responsible for leading, managing and setting the technical direction for a team of software engineers to design, craft, and maintain high quality software products and solutions that support our business operations and our requirements for handling business critical data.

You will work closely with cross-functional, agile teams to identify and prioritise technical solutions and product features that are core to our business. You will help to drive and deliver the continued development of those technical solutions from concept to launch.

Responsibilities

• Design, craft, and maintain software applications using our core development languages C# (.Net) and JavaScript / TypeScript

• Supporting the team to plan and prioritise work in agile Sprints

• Support and contribute to software architecture and solution design of data-intensive applications

• Collaborate with cross-functional teams to identify and prioritise technical solutions

• Lead and assist with planning the development of technical solutions from concept to launch

• Ensuring the team's SLOs are being monitored and met

• Mentor and coach a team of software engineers

• Stay up-to-date with industry best practices and emerging technologies

We currently have an exciting opportunity for an Engineering Team Lead to join our In-Life team. In this role, you will be responsible for leading, managing and setting the technical direction for a team of software engineers to design, craft, and maintain high quality software products and solutions that support our business operations and engage our users.

You will work closely with cross-functional, agile teams to identify and prioritise technical solutions and product features that delight our customers and our internal users. You will help to drive and deliver the continued development of those technical solutions from concept to launch.

Responsibilities

• Design, craft, and maintain software applications using our core development languages C# (.Net) and JavaScript / TypeScript (ReactJS)

• Supporting the team to plan and prioritise work in agile Sprints

• Support and contribute to software architecture and solution design

• Collaborate with cross-functional teams to identify and prioritise technical solutions

• Lead and assist with planning the development of technical solutions from concept to launch

• Ensuring the team's SLOs are being monitored and met

• Mentor and coach a team of software engineers

• Stay up-to-date with industry best practices and emerging technologies

• Partner with HRBP and hiring mangers to identify current and future needs in employees.
• Determine optimal job advertising mix and source potential candidates through online channels (eg. Social platforms and professional networks) 
• Design, plan and execute selection process including planning interview and selection procedures, screen calls, assessments and in person interviews.
• Assess candidate information, including resumes and contact details, using our ATS.
• Work with management stakeholders to make key hires.
• Reviewing shortlisting applications and managing candidates throughout the recruitment lifecycle.
• Work with People & Culture to plan recruitment campaigns.
• Assist with marketing to design, plan and execute employer branding activities.
• Organise and attend job fairs and/or recruitment events.
• Identify and build talent pipeline
• Research market and relevant business intelligence which may assist sourcing.
• Provide an exceptional candidate experience.
• Coach and train hiring managers in effective selection practices.
• Plan procedures for improving the candidate experience.
• Manage Employee Referral program.

This role will focus on optimizing recoveries after attempts to enter into payment arrangements have not been successful. The person will perform specialized collection work with a specific focus on asset finance realization and recovery. Accounts may involve complex legal structures.

The role will also work with external parties in relation to:

• legal recovery.
• equipment and vehicle location
•  recovery bankruptcy and liquidation actions.

We currently have an exciting opportunity for a Senior Software Engineer to join our Origination team. In this role, you will be responsible for designing, crafting, and maintaining high quality software products and solutions that support our business operations and engage our users.

You will work closely with cross-functional, agile teams to identify and prioritise technical solutions and product features that delight our customers and our internal users. You will help to drive and deliver the continued development of those technical solutions from concept to launch.

Responsibilities

• Design, craft, and maintain software applications using our core development languages C# (.Net) and JavaScript / TypeScript (ReactJS)

• Collaborate with cross-functional teams to identify and prioritise technical solutions

• Lead and assist with planning the development of technical solutions from concept to launch

• Mentor and coach less experienced team members

• Stay up-to-date with industry best practices and emerging technologies

We're looking for a Collections officer who'll be responsible for managing a portfolio of Shift customers, in an effort to collect overdue monies for early-stage commercial accounts.  You will work with your customers to negotiate an appropriate payment plan while building strong relationships. The successful candidate will report to the Head of Collections and be apart of a team of 

What you will be doing:

• You'll perform routine collections work on overdue monies through inbound & outbound calls
• You'll Negotiate with customers to determine a resolution of defaulted loans while maintaining accurate records & relevant information
• Investigate & research accounts prior to initiating debtor contact by examining data & evaluating past collection efforts
• Contributing to a collaborate team environment is something you will have the opportunity to do on a daily basis whilst providing assistance to Senior Collections Officers

We're looking for a Business Intelligence Manager to join us at Shift, where we're committed to enhancing the business lending landscape through smart data use. In this role, you'll oversee our reporting functions and help us make informed strategic decisions. Your main task will be to manage and interpret data, turning it into understandable and useful insights for different teams.

This role is about more than just numbers; it's about understanding what the data tells us and how it can guide Shift to better serve our clients in the business lending sector. We need someone who is not just technically skilled in business intelligence but also able to see the bigger picture and contribute to Shift's steady growth in a meaningful way.

This version keeps the focus on the role's responsibilities and impact at Shift, presented in a more straight forward and grounded manner.

• Oversee Reporting Functions: Manage and refine Shift's reporting processes, ensuring timely and accurate delivery of critical business data to stakeholders.
• Strategic Decision-Making Support: Utilize data insights to support strategic decision-making, providing clear, actionable advice to guide the company's direction in the business lending sector.
• Build Out Infrastructure Layers: Lead the development and enhancement of Shift's data infrastructure layers, creating a robust, scalable platform that supports advanced data analysis and reporting.
• Ensure Data Quality and Integrity: Maintain a high standard of data quality and integrity across all platforms and systems, implementing checks and balances to ensure data accuracy and reliability.
• Cross-Departmental Collaboration: Work closely with various departments to understand their data needs and challenges, ensuring that the BI solutions developed are aligned with overall business objectives and enhance operational efficiency

We are seeking a highly skilled QA Lead to join our team in Sydney. In this role, you will be responsible for performing the testing of Finance products which involves Test Planning, Execution, Automation, Regression and Production verification to ensure all the business product’s quality requirements are met. You will work closely with cross-functional teams to identify and prioritise the requirements of the products, and you will lead the quality driven testing across the business.

You will be responsible for acquiring additional revenue streams from the existing allocated Shift customer portfolio, as well as bringing on new customers within the ‘Direct’ customer channel who can benefit from the Shift platform. You will work closely with customers to determine and explore potential solutions through the customer’s business growth needs.

Enjoy the opportunity to work with a diverse, talented and results-driven team that thrives on new challenges in a transformational setting. You will be a hands-on, results-driven individual who takes ownership and contributes to improving the customer experience in a high-growth business.

How you will make a difference:

• Actively own and manage the relationship for allocated Shift customers through strategic and effective account management practices, customer service, and general curious outreach
• Acquisition of new Shift customers within the Direct customer channel through warm, pre-qualified leads Work with customers to understand their business needs and strategies, and helping customers recognise how the Shift solutions can help accelerate their business 
• Selling of Shift Platform solutions to prospective clients using solid arguments backed by the Shift sales approach 
• Ongoing outreach to allocated customer portfolio to support increased platform utilisation, promotion and retention 
• Providing guidance to customers on service, platform, and general queries 

• Manage the Internal (IDR) and External Dispute Resolution (EDR) across the organization
• Assess, investigate and compile relevant information to support all disputes
• Case Management of AFCA files including mediations and jurisdiction appeals
• Manage escalated internal customer mediations and negotiations on complex or high risk accounts
• Manage education programs related to dispute handling for client facing business units
• Periodically review and update business policies and processes to ensure ongoing regulatory compliance
• Collate and present dispute data and trends to internal and external stakeholder groups
• Provide high quality written or verbal responses on all disputes
• Identify opportunities and contribute to process and service improvements

• Adhere to internal policy, system processes and external regulatory requirements
• Work collaboratively with Risk and Compliance and Legal Counsel in addressing complex disputes or systemic issues