As a Collections Officer, you will focus on managing overdue accounts through direct communication with customers. Your primary responsibilities will include making outbound calls and handling inbound inquiries to negotiate payment arrangements, address customer concerns, and manage account status updates.
What you’ll do:
- Manage your own portfolio of accounts by making outbound calls and responding to inbound inquiries to negotiate payment plans and resolve account issues.
- Work with customers to agree on feasible payment plans that aim to bring overdue accounts back into good standing.
- Assess accounts for potential caveats and manage related administrative tasks.
- Handle financial hardship cases, including assessing Statements of Financial Position and providing suitable solutions.
- Maintain and update accurate records of customer interactions, payment arrangements, and account statuses.
- Monitor and follow up on payment promises to ensure compliance and timely resolution of overdue accounts.
- Address customer concerns and provide clear explanations of payment options and account status.
- Identify and report any issues or challenges to the Collections Manager
