Total 17 job vacancies by Rentokil Initial

Do you have service industry experience? Are you results-driven? Would you like to work for a global organisation that truly rewards its high performers?

At Rentokil Initial, we are proud to be the global expert in pest, hygiene, and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives, and preserve our planet, every day.   

Rentokil Initial (the world’s largest pest control company) has an exciting position available for a National Accounts Manager to join our vibrant, passionate, fast-paced team. 

Your role will include (but not be limited to):

• Managing the sales activities, personnel, and customer satisfaction efforts of the commercial indirect sales channel
• Developing and implementing strategic sales plans to achieve corporate goals
• Meeting with key clients, assisting sales representatives with maintaining relationships, and negotiating and closing deals
• Network with key customers to identify and address specific needs
• Develop and maintain relationships with customers to ensure long-term success
• Act as the liaison between customers and internal teams ensuring clients’ requirements are met
• Identify and attract prospective strategic customers
• Ensure consistency across sites and divisions scope
• Negotiate contracts
• Collect and analyze sales data and trends
• Maintain high customer satisfaction ratings, according to company standards
• Liaise with Sales and Marketing departments to set and implement strategies for new and existing customers
• Stay up-to-date with internal and external developments and suggest new ways to increase sales

To be successful in this role you will have:

• Minimum of 2 years experience working within a service industry
• Experience in B2B sales and cold calling
• Outstanding verbal and written communication skills
• Understanding of direct selling culture
• High-level commercial and negotiation skills
• Proven ability to achieve sales target
• Minimum of 2 years of National Account Management experience.

The successful candidate may be required to complete a pre-employment medical, drug & alcohol screen as well as background checks.

If the idea of working in a highly collaborative, friendly, yet busy, and hardworking team organisation that is on a growth trajectory sounds like you, please get in touch!

• Great Opportunity to work within a leading sales team
• Leading global organisation with opportunities for growth
• Excellent base salary + Uncapped Commission + Company Car
• Supportive team and Management

Are you a Sales Superstar? Do you love B2B sales? Want to work for a global organisation?

Rentokil Initial has an exciting position available for an experienced Sales Consultant to join our vibrant, passionate, fast-paced team in Sydney. If you have outstanding people and communication skills and an extreme level of drive & motivation, then we'd love to hear from you.

In this role you will be responsible for:

• Servicing our existing client base and analysing their needs to increase sales
• Developing new business opportunities
• Develop proposals appropriate to customers' needs, including product, service and cost options
• Facilitate the resolution of any issues by actively resolving all first line queries and escalating where required
• Document all customer contact information into company systems and applications
• Monitor competitor and market activity, reporting significant developments to management and monitor market trends through personal contact with customers.

Requirements:

To be successful in this role you will have:

• Minimum of 2 years’ demonstrated experience working within a service industry (desirable)
• Experience in B2B sales and cold calling
• Outstanding verbal and written communication skills
• Understanding of local area and a direct selling culture
• High level commercial and negotiation skills
• Proven ability to achieve sales target

The successful candidate must be able to pass pre-employment medical, police and reference checks.

We will provide you with a competitive base salary, highly rewarding uncapped commission structure, company vehicle, mobile phone, and tablet and career opportunities. If you enjoy sales, being independent, on the road and driving, then APPLY NOW!

Rentokil is an equal opportunity employer that places emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths, and provides opportunities for everyone, regardless of gender, to achieve their full potential.

You will be welcomed into a friendly and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Sales Manager and the Sales Team.

About Rentokil Initial (parent company of Ambius)

Rentokil Initial is an international business services company employing over 65,000 colleagues across more than 95 countries. Our mission is to protect people and enhance lives, for example by controlling pests to ensure safer foods and medicines, improving hygiene in schools and enhancing interior office and retail spaces with plants and scenting.

Employee Testimonials:

“Even though I can do my role at home, I choose to come into the office to spend time with my colleagues.” “It’s easy to have work-life balance working with Rentokil Initial.”

Michael Stone

“Since joining Rentokil, I have felt supported every step of the way.” Flexibility is a huge part working here - whether it’s the school run in the morning or pick-up in the afternoon Rentokil is always willing to work with me to make it happen.”

Jeremy Munyard

“It’s the culture at Rentokil Initial that has kept me here for 20 years.”

John Callus

Account Manager

The Senior IT Project Manager is responsible for managing complex IT projects from initiation to completion. The ideal candidate will have a proven track record of successfully delivering IT projects on time and within budget, and is looking to make their next career move into a more senior management role. 

Responsibilities:

• Lead and manage cross-functional project teams to deliver complex IT projects on time and within budget
• Develop and manage project plans and schedules
• Identify and mitigate project risks
• Communicate project status to stakeholders
• Manage and lead 1 direct report: Project Officer
• Manage project budgets and resources
• Ensure that projects meet all quality standards
• Provide expertise and guidance to project team members
• Stay up-to-date on the latest IT trends and technologies

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
• 4+ years of experience in project management
• Proven track record of successfully delivering multiple IT projects
• Solid understanding of project management methodologies
• Excellent communication and leadership skills
• Ability to work independently and as part of a team

Benefits:

• Competitive salary and benefits package
• Opportunity to work on challenging and rewarding projects
• Chance to make a significant impact on the company's IT infrastructure
• Work in a dynamic and collaborative environment

If you are after a company who is passionate about their business, its service offering and values; and you thrive in a high performance environment then please apply with your CV 

Only those with a current right to work in Australia may apply.

• Build your career with an Australian leader!
• Work with and learn from a talented and dedicated team!

In this dynamic role, you will find yourself working with a forward-thinking and innovative organisation. In return, the company offers excellent training and support as well as a great working environment. Due to the recent growth in the team, we have excellent opportunities in our team for driven and proven individuals to join us as Credit Controllers. This role will be based full-time in our office in Lidcombe on a for fixed term Duration.

The main duties for this role include, but will not be limited to:

• Liaising with customers daily regarding their accounts
• Managing a debtors ledger of 2,000+ customers
• Reviewing collection activities and the status of outstanding accounts with your manager weekly
• Handling arrangements/activities of collection agents on delinquent
• Preparing documents for bad debt write-offs and lodge claims/proof of debts against liquidators/receivers

About you:

• You will be able to work full-time from our office in Lidcombe
• Have highly developed customer service skills
• Possess the ability to achieve excellent results with minimum supervision
• You will be able to multi-task in a fast-paced environment
• Display exceptional written and verbal communication skills
• Strong sense of self-motivation, ability to work in a team and autonomously
• Be tech savvy - have experience using systems

We offer:

• Full training and ongoing support
• Commitment to providing the highest levels of safety, technical and leadership training
• Reward and Recognition Programs
• Refer a friend and we'll pay $2,000 for successful referrals
• Employee Assistance Program for you and your family
• A professional working environment and opportunities for growth
• Convenient office location 

About Us:

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 38,000 colleagues across 66 countries – and offer a wide range of learning and development programs for colleagues to enhance their skills.

If you are looking for an exciting role with the opportunity to advance your career and have strong analytic skills coupled with the ability to communicate with a broad range of customers across a range of commercially sensitive issues relating to outstanding debt then this is the role for you! APPLY NOW!

Rentokil Initial the experts in pest control has been providing quality pest control in Australia since 1965 - the most trusted pest controller.

We are currently looking for a Pest Control Technician - Trainee or Licenced to join our team servicing our clients in the Sydney area. This role gives you an excellent work-life balance for family time.

This is for a night shift postion and you will need to work late hours

This is a great opportunity for someone who strives to deliver fantastic customer service while enjoying being on the road, working autonomously whilst meeting new people and maintaining quality pest control to Rentokil Initial’s standard.

Benefits

• Pest license paid by Rentokil Initial
• A fully maintained company van including fuel card
• Mobile phone
• Bonus structure
• Company Uniform including PPE
• Comprehensive training and induction
• Additional allowance and loading
• Potential to earn $80k ++ per year

Wondering what a typical day looks like for our Pest Control Service Technicians?

Start of the Day

• You will have your own company vehicle at home, therefore, in your company uniform, you’ll either travel to your first customer of the day or head to the depot to load your van with stock for your day's work.

On the road

• Your day will be spent visiting a number of different customers. No two days will be the same due to the variety of industries you will service.
• You will service your customers’ sites by;
• Inspecting customer premises for signs of pests and carrying out measures as required to eliminate pests
• Clean and remove evidence of pest behavior
• Advise customers on maintenance and hygiene of their premises
• Complete accurate Service Reports after every visit
• Whilst you don’t need to be an athlete, you will work up a sweat servicing multiple sites, so you would need to be physically fit.
• You will be responsible for your own health and safety - this means it’s your responsibility to ensure your vehicle is safe at all times and that you take care on the road.

End of day

• Unless you need to re-stock, time to go home and relax and unwind.

To be considered for the Pest Technician position you need to have;

• Valid Australian driver's license - manual license if possible!
• Confident using a mobile phone service app/tablet
• Interest in pest control or related industry experience
• Ability to successfully acquire a Working with Children Check
• As part of the recruitment process, you will be required to complete pre-employment medical, references and police checks.

ABOUT THE COMPANY

Rentokil Initial provides services that protect people and enhance lives including pest control, plants and washroom hygiene. Two million customers rely on us to do the job, quickly and effectively, our customers range from multinationals to local restaurants, schools and individual homeowners.

Employee Testimonials:

"There are so many things I love about my job. I love being on the road, my own little van that I get to zoom around in, and the relationships and connections I get to build."

Angela Smith

Technician

"Rentokil Initial is the undisputed leader in the global pest industry, and I am very happy to work for them."

Don Ng

Pest Control Technician

“Being in the Rentokil Initial Team, it feels like a family.”

Thanh Nguyen 

Technician

“I’ve recently become a new dad and was supported to take the time off with no pressure.”

Ronald Weir 

Local Service Manager

Love getting out on the road, having control over your schedule and the idea of an early afternoon knockoff? A role as a hygiene technician with Initial Hygiene (A Rentokil Initial company) could be what you’re looking for.

Initial Hygiene is looking for enthusiastic, natural-born problem solvers with a great attitude to join our team of hygiene technicians covering the Sydney area.

If you’re looking for a job that offers autonomy, flexibility and variety and are looking to be part of an organisation where you are empowered and supported every step of the way, we’d love to hear from you.

Benefits of being part of the Initial Hygiene team:

• A fully-maintained company van including fuel card
• Mobile phone
• Employee cash incentive programs & bonuses
• Company uniform, safety boots and all the tools you need
• Comprehensive induction, training and qualification
• Access to employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our technicians have expanded into managerial, supervisory or cross functional roles ...and more!

At Rentokil Initial, we take care of the training, but what we do need from you is:

• Valid driver’s license
• As part of the recruitment process, you will be required to complete pre-employment medical, references and police checks
• Confident using a mobile phone service app/tablet

About Rentokil Initial (Parent company of Initial Hygiene)

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

"As an Initial Hygiene Technician, you feel like your own boss."

Stephen Kroger

Initial Hygiene Technician

"There are so many things I love about my job. I love being on the road, my own little van that I get to zoom around in, and the relationships and connections I get to build."

Angela Smith

Technician

Do you want a career as a Pest Technician and are termite qualified? 

Are you looking for a new and friendly organization to work for?

We have the perfect role for you! 

Rentokil offers a comprehensive pest control service in more countries than any other pest control provider. Our technical department provides innovative solutions for pest control with specific emphasis placed on health, safety and protection of the environment. We are looking for a Pre-Construction Termite Barrier Installer to join our team servicing Sydney and Surrounds area on a Full Time Basis.  

In this role you will be responsible for:

• Inspecting client's premises thoroughly for any signs of termites
• Installing Termite Barriers
• Carrying out measures as required to eliminate the termites
• Identifying sales leads in the region where possible  
• Building rapport with and communicating with clients regarding the eradication and prevention process
• Developing and maintaining long term customer relationships

The ideal candidate will possess:

• A current Australian drivers licence
• Experience in the Pest Control (Preferred)
• Pre and Post Construction Termite Barrier Installation (Desirable)
• The ability to work independently to achieve set targets
• Excellent verbal and written communication skills
• The ability to manage, maintain and build upon client relationships.

We will get you qualified and licenced while you work! So don't delay! If you are looking for a career change or you just want to be a specialist in your field, you must apply now!

As part of the recruitment process, you will be required to complete the pre-employment medical, police and reference checks.

As an employee you will receive a company vehicle, uniform, on the job training, a mobile phone and a safety equipment to perform your duties.

If you are interested in joining a well-established, multi -national organisation and have the relevant experience in pest control coupled with strong customer service skills please do not hesitate to apply today!

We are currently looking for a bid/tender writer to join our organisation to support all aspects of bid production, writing and collation of information to help drive business growth. 

In this role you will work with the Bids Manager and the Rentokil Initial Team to deliver high-quality and customer-focused bid responses.

You will be responsible for:

• Writing content, gathering information and collating material into compelling responses that are customer-focused.
• Efficient management and review of approvals and submissions.
• Providing comprehensive evaluation of post-submissions
• Ensuring bid responses are delivered on time and comply with current business policies and practices
• Identifying and communicating opportunities, requirements, deadlines and expectations to stakeholders
• Tracking tender feedback and assisting in implementing changes.
• Document control of central tender and bids library.
• Strong editing and proofreading skills.

To be successful in this role, you will have:

• Demonstrated proven experience in tender and bid writing
• Excellent writing skills with the ability to write about concepts clearly, concisely and logically
• Capability to tailor documents to specific audiences in a persuasive writing style that generates interest in Rentokil’s services
• Ability to gather, organise, interpret, collate and retrieve data from multiple sources
• Excellent time management skills
• Ability to manage multiple assignments simultaneously

If you are looking for an exciting role with the opportunity to advance your career with a global & reputable company, then this is the role for you! APPLY NOW!

• Do you have experience in Sales?
• Do you love to connect with new clients and build your own sales base?
• Want to build a rewarding sales career in Sydney with great earning potential?

We are looking for a motivated, dynamic Sales Consultant to join our friendly sales team based in Sydney. You will be working in your own territory, selling a range of hygiene services. You can learn more about our Initial Hygiene brand and the products and services they offer by clicking on this link.

You will look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your area.

To help achieve this, we will provide you with a competitive base salary, a highly rewarding uncapped commission structure, a company vehicle, a mobile phone, a tablet, and further career opportunities. You will also be given full product training, with hands-on assistance from the Manager and the Sales Team.

In this role you will be responsible for these key areas:

• Driving sales revenue by hunting new business opportunities via cold calling/ visits
• Servicing our existing client base and analysing their needs to increase sales
• Developing and implementing sales plans to achieve set sales targets
• Building strong customer relationships and managing a sales pipeline
• Identifying customer needs and knowing how to deliver successful sales

You will have skills and experience including:

• Previous sales experience
• Ability to cold-call & plan to sales territory
• Self-Motivation and ability to work autonomously
• A passion for hunting new business and being recognised and rewarded
• Good time management skills
• Excellent communication skills both written and verbal
• Ability to multi-task in a fast paced environment
• Full Australian Drivers Licence

It would be highly advantageous if you also have:

• Experience within Business to Business & direct sales
• Excellent sales, solutions & negotiation skills
• Strive to reach & exceed sales
• Versatility to build rapport with people at all levels
• Commercially focused

Initial Hygiene, a division of the global company Rentokil Initial, has been offering the complete range of Hygiene solutions to Australian businesses for over 40 years. We operate in all states of Australia, employing passionate people to manage, maintain and service our extensive customer network.

If you enjoy being independent, on the road and driving a new sales territory, then we'd love to hear from you.

The successful candidate must be able to pass a Pre-employment medical, drug & alcohol screen as well as background checks.

Click the Apply button to submit your resume and kickstart your sales career today!

Employee Testimonials -

“At Rentokil there are a huge variety of positions that would suit anyone.”

Tony Wright

Sales Consultant

"As an Initial Hygiene Technician, I earn commission for sales leads and five-star online reviews."

Lisa Crow

Local Service Manager

"I am really proud to work for Rentokil Initial and I have enjoyed working here for the last 11 years."

Sierra Warrington

Client Retention Manager

"Even though I can do my role at home, I choose to come into the office to spend time with my colleagues.” “It’s easy to have work-life balance working with Rentokil Initial.”

Michael Stone

Sales Consultant

Love the idea of getting out on the road, solving problems on your feet and meeting new people? Are you looking for autonomy, flexibility and a supportive culture?

Rentokil Pest Control is looking for a qualified termite licensed technician to join our residential team servicing the Sydney area.

What to expect from a role as a residential technician:

• A fully maintained company vehicle including fuel card
• All the tools you need: mobile phone, uniform, safety boots and more
• Employee cash incentive programs and bonuses
• Comprehensive induction, training and qualifications
• Access to our employee assistance program for you and your family
• Ongoing learning, development and a range of career pathways

Employment conditions:

• Pest Control Licence
• Valid manual Australian driver’s licence
• Ability to complete a pre-employment medical and police check
• Experience working independently to achieve targets
• Good communication skills
• Confidence using a mobile phone service apps and tablet

About Rentokil Initial

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.  

From washrooms, to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities. 

We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

• Opportunity to attend a recruitment evening onthe 12th of March to meet the team

• Learn about us and our organization

• Get to know more about the job and what it entails

Initial is a global leader in services that help businesses manage hygiene risk, making working environments healthier and better places to be for both staff and visitors.

We are currently on the search for enthusiastic and energetic staff to join us on our journey on both a full-time basis and build a career in the Hygiene industry. We have various opportunities available throughout Sydney. We are looking to train if you are willing to learn!

Some of the duties and responsibilities in this role include servicing our client premises by maintaining washrooms and our products within.

All training will be paid for by us and we will pay you a wage as you go through your training.

Requirements

• Full Australian driver's licence

• The ability to work independently to achieve set targets

• Ability to communicate to internal stakeholders and clients both orally and in writing

• Manage, maintain, and build upon client relationships

• Cleaning or related industry experience

• As part of the recruitment process, you will be required to complete pre-employment medical, references, and police checks.

To qualify for the position you must have a current Australian driver's license and be eligible to work full-time in Australia

Benefits

The successful applicants will be provided with:

• Fully serviced vehicle and mobile phone

• Full protective gear and uniform

• On-the-job training

• Mentorship and career opportunities

• A supportive, balanced environment to juggle your work and family life

• Independent work

APPLY NOW!

COME AND MEET US IN SYDNEY

Date: 12th of March 2024

Time: 6:00 pm

Address: Learning Loft Lidcombe - Unit A1, Lidcombe Business Park, 3-29 Birnie Avenue, Lidcombe NSW 2141 

Please bring a copy of your Australian Driver's Licence and Resume.

We will give you all the information you need so that you can get to know us as a company and meet the amazing team in Sydney

Make sure you submit an application so that you can attend the recruitment session!

If you are looking for a career change or you just want to be a specialist in your field, you must apply now! DON’T MISS OUT

Build your career with an Australian leader!

Work with and learn from a talented and dedicated team!

As a highly commercial international organisation, you will find yourself working with a forward thinking and innovative organisation. In return, the company offers excellent training and support set in professional offices with a great working environment. Due to growth in the team, a rare opportunity has arisen for a Credit Controller join our team in Lidcombe on a permanent basis.

The main duties for this role include, but will not be limited to:

• Liaising with customers on a daily basis in relation to their accounts
• Managing a debtors ledger of customers once trained
• Reviewing collection activities and the status of outstanding accounts with your manager on a weekly basis
• Handling arrangements/activities of collection agents on delinquent
• Preparing documents for bad debt write-offs and lodge claims/proof of debts against liquidators/receivers

Requirements:

The ideal candidate will possess:

• The capacity to achieve results with minimum supervision
• Ability to multi-task in a fast paced environment
• Exceptional written and verbal communication skills
• Self-Motivation, ability to work in a team and autonomously
• Intermediate Microsoft Office skills

The successful candidate will be required to undergo pre-employment medical and background checks.

About Us:

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 38,000 colleagues across 66 countries – and offer a wide range of learning and development programmes for colleagues to enhance their skills.

If you are looking for an exciting role with the opportunity to advance your career and have strong analytic skills coupled with the ability to communicate with a broad range of customers across a range of commercially sensitive issues relating to outstanding debt then this is the role for you! APPLY NOW!

Rentokil has multiple positions for the role of Service Coordinator / Planner with strong administrative and communication skills to join the team in Sydney on a full-time basis.

At Rentokil Initial, we are proud to be the global expert in pest control, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives, and preserve our planet, every day.  

The core responsibilities in this role include:

• Organisation and scheduling of regular field service activities in Team
• Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to your line Manager
• Organise installations and jobs for completion within divisional time frames and expectations
• Respond to customer enquiries/complaints on service and where required as well as arrange necessary non-routine service calls
• Deal with all paperwork and administration related to service activities and routing of documents for entry into Branch Contracts Computer System
• Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
• Provide ongoing reports requested by management in relations to such items as state of service, jobs, customer service history, specific technician productivity and customer retention
• Maintain reporting spreadsheets within timeframes

The ideal candidate will have:

• Excellent phone etiquette
• Strong written and verbal communication skills
• Strong computer skills
• Ability to give clear instructions
• Strong collaboration skills
• Strong time management skills
• Previous experience in a similar role, or fast-paced office environment

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

If the idea of working in a highly collaborative, friendly, yet busy, and hardworking team organization that is on a growth trajectory sounds like you, please get in touch!

Employees Testimonial -

"The team culture is inclusive, family-oriented and feels like a small business even though it is global"

Lisa Craker

“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”

Matt Jones

“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”

Renay Fagan

• Your chance to join a market-leading, global organisation
• Work within a dynamic, supportive, and collaborative team environment
• Opportunities for growth and development

*** Do you have a spark - do you have passion - do you have great positive energy? ***

Rentokil Initial - Pest is currently in search of an experienced Customer Service Team Leader to join our fast-paced Sydney-based team. We are looking for someone with excellent communication skills, the ability to prioritise, and to stick to deadlines but most of all, someone who is passionate about providing the best level of service to our customers and enjoys leading a great team for a great company to meet objectives.

The key objectives of this role are to maintain and increase Rentokil's Initial sales and customer services, handle customer complaints and inquiries, and provide outstanding customer service. The role also sees someone providing leadership, training, and development to the customer services team and implementing continuous improvement initiatives. We are looking for someone who will lead by example.

Rentokil Pest has been offering Pest solutions to businesses for over 50 years. We operate in all states of Australia employing passionate people to manage, maintain, and service our extensive customer network.

What's in it for you:

• A market-related salary plus great benefits
• The chance to work for a multi-national business offering excellent growth and development opportunities
• An experienced, supportive, and collaborative team environment

The main duties for this role include:

• On-going training, development, and coaching of the team to support high performance and ensure team members have a thorough understanding of their roles and responsibilities
• Monitor individual and team performance to build customer service capability and high-performance customer service outcomes
• Receiving inbound calls and email inquiries from Commercial and Residential customers
• Develop and support a positive team culture of continuous improvement
• Ensure delivery of excellent customer service through fast and accurate processing of Customer queries and coordinating with other departments to resolve customer enquiries
• Managing customer escalations and liaising with internal departments to resolve complaints
• Report on a daily basis activity and results
• Providing administrative and account support including month-end processes

The ideal candidate will possess:

• Previous experience with customer service in a leadership role
• Essential Experience in working and/or running a call center
• The ability to build long-term internal and external relationships
• Exceptional written & verbal communication skills
• Attention to detail and problem solving
• Intermediate Microsoft Office skills
• Time Management and Organisational Skills

The successful candidate must be able to pass a Pre-employment medical, drug, and alcohol screen as well as reference checks.

If you are looking for an exciting role supporting a great team and the opportunity to advance your career with a global and reputable company, then this is the role for you! APPLY NOW!

Employee Testimonial -

“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”

Renay Fagan

"The team culture is inclusive, family-oriented and feels like a small business even though it is global"

Lisa Craker

“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”

Matt Jones

We have an exciting opportunity available for Business Support roles in our team in Sydney. We will provide full training so if you are looking to start your career in the customer service space then look no further!

We do require the successful candidate to be based in Sydney This is a full-time position.

In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.

The core responsibilities in this role include:

• Receiving inbound calls and email inquiries from Commercial and Residential customers
• Proactively making outbound calls to our existing customers to promote our products and services
• Resolving customer queries quickly and accurately
• Scheduling pest services for residential customers
• Converting incoming inquiries into sales opportunities
• Liaising with your fellow colleagues
• Meeting calls and internal sales targets
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

The ideal candidate must possess:

• Experience working in customer service or call center environments (essential)
• This is an office-based role so you must be based in Sydney
• Previous experience in phone sales and converting inquiries into sales
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multi-tasking
• Proven problem-solving skills
• Ability to work in a team environment to support fellow colleagues
• Professional, reliable, and punctual.

Perks and benefits

• Strong work life balance culture.
• Employee Assistance Program (EAP)
• Discounted Pest Services
• Employee Referral Program
• Employee cash incentive programs and bonuses

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business that employs some 36,000 colleagues across 66 countries - and offers a wide range of learning and development programs for colleagues to enhance their skills.

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

Employee Testimonial -

“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”

Renay Fagan

"The team culture is inclusive, family-oriented and feels like a small business even though it is global"

Lisa Craker

“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”

Matt Jones

• Do you have experience in Sales?
• Do you love to connect with new clients and build your own sales base?
• Want to build a rewarding sales career in Sydney with great earning potential?

We are looking for a motivated, dynamic Sales Consultant to join our friendly sales team based in Sydney. You will be working in your own territory, selling a range of our Rentokil Pest services.

You will look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your area.

To help achieve this, we will provide you with a competitive base salary, a highly rewarding uncapped commission structure, a company vehicle, a mobile phone, a tablet, and further career opportunities. You will also be given full product training, with hands-on assistance from the Business Manager and the Sales Team.

In this role you will be responsible for these key areas:

• Driving sales revenue by hunting new business opportunities via cold calling/ visits
• Servicing our existing client base and analysing their needs to increase sales
• Developing and implementing sales plans to achieve set sales targets
• Building strong customer relationships and managing a sales pipeline
• Identifying customer needs and knowing how to deliver successful sales

You will have skills and experience including:

• Previous sales experience
• Ability to cold-call & plan to sales territory
• Self-Motivation and ability to work autonomously
• A passion for hunting new business and being recognised and rewarded
• Good time management skills
• Excellent communication skills both written and verbal
• Ability to multi-task in a fast paced environment
• Full Australian Drivers Licence

It would be highly advantageous if you also have:

• Experience within Business to Business & direct sales
• Excellent sales, solutions & negotiation skills
• Strive to reach & exceed sales
• Versatility to build rapport with people at all levels
• Commercially focused

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business-we employ some 36,000 colleagues across 66 countries - and offer a wide range of learning and development programmes for colleagues to enhance their skills.

If you enjoy being independent, on the road and driving a new sales territory, then we'd love to hear from you.

The successful candidate must be able to pass a Pre-employment medical, drug & alcohol screen as well as background checks.

Click the Apply button to submit your resume and kickstart your sales career today!

Employee Testimonials-

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris

“Even though I can do my role at home, I choose to come into the office to spend time with my colleagues.” “It’s easy to have work-life balance working with Rentokil Initial.”

Michael Stone

“What has kept me at Rentokil Initial is the diversity of the role and the large amount of support.” The opportunities are endless here.”

Adam D’Andrilli

Do you inspire people to learn? Are you a qualified, experienced trainer passionate about delivering best in class customer experiences who can deliver results?

We are looking for an experienced trainer to design, develop and roll out customer service excellence training to our national frontline teams. 

Rentokil Initial is one of the largest business services companies in the world. Our company operates in all major economies of Europe, North America, Africa, Asia and the Pacific. The company has some 78,000 employees providing a range of support services in over 50 countries worldwide.

To be successful in this role you will display demonstrated understanding of Contact Centre CX concepts and a variety of interactions practices, quality initiatives, coaching and mentoring, internal sales and the unique demands of frontline staff.

In this role, you will:

• Determine the training requirements for various teams.
• Develop training materials including video tutorials, guidelines and SOP’s
• Determine instructional methods such as individual training, online, face to face, demonstrations, meetings and workshops
• Customer service training as well as personal development for employees
• Foster the highest level of  customer service both internally and externally to contribute to customer growth and satisfaction

Essential criteria:

• Nationally recognised Certificate IV Training & Assessment or other relative discipline
• Previous experience in training in a similar role
• Be able to travel to deliver training
• Confidence in delivering training across all levels of the business
• High level of proficiency in Microsoft applications

Desirable criteria:

• Possess solid business acumen
• Have the experience to show proven results in performance improvement
• Proficiency in Genesys pure cloud application

This is an exciting and challenging position with an organisation that values its people. In return you will be rewarded with a generous remuneration, onsite parking and ongoing support and training.

If this sounds like you, apply now!

Employee Testimonials -

“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”

Matt Jones

"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."

Darran Gibson

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris