Total 96 job vacancies by Montu

The Pharmacy Acquisition Partner will be instrumental in expanding our network of high-performing, long-term pharmacy partners for uMeds. This role focuses on identifying, targeting, and acquiring new dispensing partners to enhance the distribution and accessibility of prescriptions to Alternaleaf patients. This role requires strong relationship-building skills, an ability to thoroughly understand the target market, and a genuine passion for patient care. This role is key to increasing the number and geographic footprint of our Pharmacy Partner network to ensure we meet our next-day delivery goals while minimising the risk of having a concentrated Partner Network. This role will work closely with other Fulfilment teams to onboard new Pharmacy Partners. 

Key Responsibilities include 

• Proactively identify pharmacy partners that align with Montu's mission and goals, developing a targeted engagement plan based on communication strategies, pharmacy categorization, and conversion drivers.
• Execute the acquisition plan through cold calls, site visits, and other outreach methods, ensuring all activity is accurately documented in the CRM tool.
• Build and maintain strong relationships with pharmacy owners and decision-makers to secure long-term partnerships and ensure high partner satisfaction.
• Lead negotiations with prospective partners, focusing on agreement terms and ensuring a smooth handover to the Pharmacy and Fulfilment Operations teams for successful onboarding.
• Regularly review pharmacy partner reports and analytics to refine the partner profile, and maintain detailed records of all acquisition activities to optimize future conversions.

The Category Manager is responsible for overseeing a specific category within the commercial brands portfolio, driving both strategic and operational success. This role involves developing long-term growth plans, managing daily operations such as range optimization, pricing, and supplier relationships, and collaborating cross-functionally to implement data-driven strategies. The Category Manager ensures category profitability and growth by leading market analysis, product lifecycle management, and fostering collaboration across teams.

Other responsibilities include: 

• Develop and implement category strategies aligned with business objectives, backed by market and competitor analysis.
• Conduct market research and analyse customer behaviour to stay competitive and identify growth opportunities.
• Optimize the product range by managing the lifecycle, introducing new products, and collaborating with suppliers to align with customer demand.
• Set pricing strategies, manage margins, and coordinate with marketing teams to drive promotions and engagement.
• Build and maintain strong supplier relationships, negotiate contracts, and ensure consistent product supply and alignment with strategic goals.
• Regularly track and report category performance, providing insights to guide strategy and ensure financial targets are met.
• Lead and mentor the team, setting goals, monitoring performance, and fostering a culture of development and inclusivity

• Act as the primary point of contact for pharmacy partners, fostering collaboration and trust.
• Build and maintain strong relationships with new and existing pharmacy partners to enhance distribution.
• Optimize pharmacy workflows and drive operational excellence through process improvements.
• Monitor and enforce service level agreements, ensuring high-quality standards from partner pharmacies.
• Conduct regular onsite visits to strengthen relationships and provide ongoing support.
• Document and update pharmacy workflows to improve transparency and operational efficiency.
• Manage inventory levels and optimize order allocation to maintain efficient stock management.
• Develop and maintain pharmacy dashboards to track productivity and enhance performance.

As a Senior Service Desk Analyst, you will play a crucial role in providing technical support and assistance to end-users within the organisation. You will handle technical issues, troubleshoot software and hardware problems, and ensure the efficient operation of IT systems. This position requires a strong blend of technical expertise, problem-solving skills, time management, and customer service orientation.

Responsibilities:

• Technical Support: Provide Level 1-3 support for software, hardware, networks, and IT systems via phone, email, chat, or in-person. Escalate complex issues as needed.
• Incident Management: Log, track, and prioritise incidents using IT service tools, ensuring timely resolution and adherence to SLAs.
• Problem Resolution: Analyse recurring issues, recommend solutions, and collaborate with teams to implement preventive measures.
• User Training & Documentation: Create user-friendly guides and conduct training to empower self-resolution of common issues.
• Asset Management: Maintain IT assets, software licenses, and configurations, ensuring accuracy through audits and updates.
• Continuous Improvement: Enhance processes, tools, and workflows to improve service delivery and team efficiency.

The Risk Lead will serve as the subject matter expert (SME) on the management of risk related arising from the provision of medicinal products and medical services. The Risk Lead will work with the GM Compliance to establish the risk management strategy and risk frameworks for the Montu Group. This role will play a crucial role in building a sustainable compliance environment across the Montu group.

Key Responsibilities:

• Risk Strategy & Frameworks: Support the GM Compliance in shaping the risk management strategy, integrating risk processes into strategic planning, and addressing financial and non-financial risks. Design and implement robust frameworks that meet regulatory standards and industry best practices.
• Risk Assessment & Mitigation: Conduct comprehensive risk assessments, recommend solutions, and implement tools to centralise and streamline risk management across the organisation.
• Advisory & Insights: Provide actionable insights to senior management on risk trends, emerging threats, and mitigation strategies to support decision-making.
• Reporting & Metrics: Prepare detailed risk reports for senior leadership and regulators, while developing dashboards to monitor and measure risk effectively.
• Training & Culture: Lead risk training initiatives, enhance employee awareness, and foster a positive risk culture throughout the organisation.
• Performance Objectives: Achieve individual and departmental OKRs and KPIs aligned with organisational goals.

Are you ready to transform data into impactful strategies that drive business success? At Montu, we’re revolutionising patient care and medical consulting through cutting-edge platforms. We are looking for an experienced Insights & Enterprise BI Manager to lead a team of analysts and harness the power of data to deliver actionable insights that shape the future of our business. 

What you'll do:

• Inspire Teams: Manage and mentor a high-performing team of analysts, empowering their growth and ensuring success.

• Drive S​​​​​trategic Decisions:  Analysing and interpreting complex data related to customer facing e-Commerce sites for our patient fulfilment platform (Umeds) and our medical consulting platform (Alternaleaf), providing actionable insights and recommendations to drive strategic decision-making.

• Enhance BI Systems: Maintain and enhance the BI environment in Looker, prioritise new BI requests, and deliver actionable insights.

• Collaborate at the Top: Engage with senior leadership, providing clear recommendations on metrics, OKRs, and business performance improvements.

• Deliver Results: Develop dashboards and reports that monitor key performance indicators and keep leadership informed.

• Lead Data Strategy: Develop and implement segmentation frameworks to better understand patient and pharmacy behaviors, driving retention and growth strategies.

• Manage Projects: Oversee the delivery of data initiatives on time and within scope, ensuring high-quality outputs.

As a Patient Experience Specialist, you will be the frontline of support for our patients, ensuring that every interaction results in an excellent experience for both our current and potential patients. Whilst leading with empathy, you will focus on call efficiency to maximise the number of patients you can assist during your shift.

This is a fast paced, phone based role, suited to someone who is dedicated and enthusiastic in handling both inbound and outbound communications via phone and ticketing system, live chat, and email, and provides daily team support to ensure a smooth flow of inquiries and complaints within the clinical and operational teams.

Please note: shortlisted candidates will be invited to an online assessment centre on 31st January 2025. Please ensure your availability on these dates, as participation is essential for progressing to the next stage of the recruitment process. 

Responsibilities include: 

• KPI and Activity Targets: Achieve or surpass individual KPIs, focusing on metrics like CSAT scores, quality ratings, ticket resolution, and call volume targets.
• Customer Interaction: Engage with patients via phone, live chat, and email, ensuring each interaction is handled with empathy and professionalism.
• Issue Resolution: Take ownership of patient issues, investigate, troubleshoot, and resolve problems efficiently.
• Product Knowledge: Maintain a comprehensive understanding of our products and services to provide patients with relevant and current information.
• Problem Solving: Use critical thinking to address complex patient issues, identify root causes, and implement strategies to prevent similar future problems.
• Technical Skills: Effectively use multiple technical systems.
• Documentation: Accurately document patient interactions in a clear and concise manner.
• Communication: Ensure all communication, both verbal and written, is clear, professional, and easy for patients to understand.
• Conflict Resolution: Handle patient escalations and work towards mutually satisfactory solutions.
• Continuous Improvement: Participate in training and workshops, contribute feedback, and suggest improvements for enhancing the patient experience.
• Privacy and Data Compliance: Adhere strictly to all privacy policies and guidelines.

ROSTER & CONDITIONS:

• Role Commencing: 4 March 2025
• Hours: Availability between 10am - 6pm WA time (during AEDT, daylight savings) and 11am - 7pm WA time (during AEST, non-daylight savings) + one weekend shift per month, Saturday and Sunday
• Candidates are expected to handle a high volume of inbound calls (please note some outbound calls + email is also required)
• Location: Work from home within Australia
• Pay Cycle: Fortnightly
• Salary: $63,700 per annum + superannuation

As a Patient Experience Specialist, you will be the frontline of support for our patients, ensuring that every interaction results in an excellent experience for both our current and potential patients. Whilst leading with empathy, you will focus on call efficiency to maximise the number of patients you can assist during your shift.

This is a fast paced, phone based role, suited to someone who is dedicated and enthusiastic in handling both inbound and outbound communications via phone and ticketing system, live chat, and email, and provides daily team support to ensure a smooth flow of inquiries and complaints within the clinical and operational teams.

Please note: shortlisted candidates will be invited to an online assessment centre on 30th January. Please ensure your availability on these dates, as participation is essential for progressing to the next stage of the recruitment process.

Responsibilities Include: 

• KPI and Activity Targets: Achieve or surpass individual KPIs, focusing on metrics like CSAT scores, quality ratings, ticket resolution, and call volume targets.
• Customer Interaction: Engage with patients via phone, live chat, and email, ensuring each interaction is handled with empathy and professionalism.
• Issue Resolution: Take ownership of patient issues, investigate, troubleshoot, and resolve problems efficiently.
• Product Knowledge: Maintain a comprehensive understanding of our products and services to provide patients with relevant and current information.
• Problem Solving: Use critical thinking to address complex patient issues, identify root causes, and implement strategies to prevent similar future problems.
• Technical Skills: Effectively use multiple technical systems.
• Documentation: Accurately document patient interactions in a clear and concise manner.
• Communication: Ensure all communication, both verbal and written, is clear, professional, and easy for patients to understand.
• Conflict Resolution: Handle patient escalations and work towards mutually satisfactory solutions.
• Continuous Improvement: Participate in training and workshops, contribute feedback, and suggest improvements for enhancing the patient experience.
• Privacy and Data Compliance: Adhere strictly to all privacy policies and guidelines.

Roster & Conditions: 

• Role Commencing: 3 March 2025 - Full Time, Permanent
• Hours: Availability required between 8:00 am – 7:00 pm AEST, plus one weekend shift per month (Saturday and Sunday).
• Candidates are expected to handle a high volume of inbound calls (please note some outbound calls + email is also required)
• Location: Work from home within Australia
• Pay Cycle: Fortnightly
• Salary: $63,700 per annum + superannuation

Join our expanding team in Sydney! With the opening of our new NSW warehouse, we're on the lookout for experienced Warehouse Operators / Pick Packers who are ready to hit the ground running. Our dynamic environment requires individuals who thrive in a fast-paced setting, ensuring our operations run seamlessly.

Key Responsibilities:

• Responding to customer queries
• Receiving incoming stock
• Efficiently picking orders from designated pick slips
• Preparing goods for dispatch
• Loading and unloading trucks
• Maintaining warehouse cleanliness and organisation
• Handling necessary paperwork
• Adhering to Occupational Health and Safety (OHS) guidelines
• Adaptability to changing priorities in a high-paced environment

This is a full-time, permanent position located at our warehouse facility in Minchinbury, NSW.

You must have full working rights with no restrictions.

As part of the recruitment process you will be required to complete a pre-employment medical assessment and a National Police Check. This is at no cost to you.

As the Sales Development Representative you will be responsible for acquiring new pharmacy business through a combination of prospecting, qualifying marketing-generated leads, and pharmacy enquiries and registrations.  

You will manage and nurture these pharmacies, and an existing portfolio of pharmacies, for continued growth, being their dedicated point of contact to add value.  You will liaise with colleagues to transition these into high volume pharmacies, whom will then progress to be managed by a Key Account Manager.  Additionally you will be responsible for system administration of new pharmacies, and supporting the pharmacy order journey to ensure their goods are approved, processed and delivered on time. 

Duties and Responsibilities:

• Identification and acquisition of new partners to Leafio, through high levels of phone and email based communication, working to monthly targets
• Work with the Head of Sales to develop targeted lists, call strategies, and messaging to drive opportunities for new business
• Order volume growth of your existing portfolio, working to a monthly target of average sale per pharmacy
• Build, maintain and nurture your relationships and pipeline, recording all interactions in our CRM
• Resolving any partner issues and concerns
• Communicate the launch of new products or ranges available to pharmacies and drive the uptake of product orders
• Manage our internal systems to ensure pharmacy accounts are correctly established and up to date at all times
• Assist our customer support with administration as needed, to ensure pharmacy orders are processed efficiently

Montu is seeking a dynamic and results-driven Key Account Manager to join our team. In this hybrid role, you will drive growth by acquiring new business while nurturing existing pharmacy partnerships. Your primary focus will be to increase order volume in your territory and ensure exceptional service. (Please note - You will be required to travel 3-4 days on the road for face-to-face appointments - Areas covering Melbourne's Inner and Outer East suburbs).

Primary responsibilities include:

Driving Order Volume Growth: 

• Increase order volume within the designated territory by establishing strong relationships with existing pharmacy partners and achieving monthly targets. 
• Acquire new pharmacy partners to the Leafio platform, converting leads into valuable partnerships. 

Relationship Building:   

• Cultivate and maintain trusting relationships between Montu and pharmacy partners, acting as their dedicated point of contact. 
• Address partner issues promptly to maintain positive relationships and ensure resolutions are achieved.                                                                       

Strategic Initiatives: 

• Collaborate with the marketing team to identify and develop new value-added initiatives that enhance the partnership experience. 
• Engage in strategic planning to improve pharmacy results and drive mutual success. Prepare and deliver regular reports on account progress, goals, and initiatives for internal teams, stakeholders, and potential use in case studies or training sessions. 

Partnership Expansion: 

• Proactively expand existing partner relationships through upselling and cross-selling opportunities. 
• Identify, nurture, and convert new pharmacy partners, leveraging industry knowledge and networks to expand Montu's presence. 

Are you ready to embark on a new adventure in the world of business? At Leafio, we're on the lookout for a New Business Specialist who can help us sprinkle a little magic into our client relationships. You will be responsible for acquiring new pharmacy business through a combination of prospecting, qualifying marketing-generated leads, and pharmacy enquiries and registrations.  

What You'll Be Up To:

As our New Business Specialist, you'll be the superhero of business development! Your mission, should you choose to accept it, involves:

• Finding New Pharmacy Partners: Use your super-sleuth skills to identify and connect with prospective pharmacies. Think of it as matchmaking but for businesses! You'll engage with them via phone and email.

• Work with the SDR team to develop targeted lists, strategies to generate leads, and messaging to drive opportunities for new business.

• Building Relationships: You'll be the friendly voice that helps pharmacies navigate their order journey. Understanding their needs is key—after all, who doesn’t love a good listener?

• Team Collaboration: Work closely with our SDR team and marketing wizards to create strategies that make our business shine brighter than a diamond.

• Managing Leads: You’ll juggle inbound leads like a pro, ensuring that no opportunity slips through the cracks.

Are you ready to lead the charge in building a next-generation data platform that’s revolutionising patient care and operational excellence? At Montu, we’re on a mission to make a meaningful impact on the lives of thousands by enabling access to personalised alternative health services. We’re seeking a visionary Engineering Manager to spearhead the development of our cutting-edge data platform. This is your chance to blend leadership, innovation, and technology in a role that makes a real difference.

As the Engineering Manager for the Data Platform, you will:

• Lead and Innovate: Oversee the end-to-end development and deployment of a scalable, robust data platform supporting alternative health research, patient care, and operational efficiencies.

• Lead a Team of Stars: Lead, mentor, and guide a talented team of Data Platform Engineers and Software Engineers in a collaborative, innovative environment.

• Collaborate for Impact: Partner with product managers, data specialists, and other stakeholders to translate complex business needs into seamless data solutions.

• Drive Excellence: Architect and design a high-performance data platform with unmatched availability, scalability, and security.

• Ensure Integrity: Implement data governance frameworks that prioritize compliance, data privacy, and regulatory standards.

• Stay Cutting-Edge: Continuously evaluate and adopt emerging tools and technologies to enhance the platform’s performance and capabilities.

As a Junior Copywriter in the Leafio Marketing Department, you'll be at the heart of crafting content that connects with our customers. Working closely with our Brand and Design teams, you'll create engaging written content for Montu’s B2B pharmacy audience, bringing bold ideas to life across digital platforms.

In this role, you’ll use words to deliver captivating campaigns, social media posts, website content, and print and digital ads. You'll team up with our brand manager, art director, designers, and CRM specialists to develop and write compelling content that gets results.

In our fast-paced and growing marketing team, your work will span everything from eDMs, social media posts, blogs to editorial pieces, app microcopy, and beyond. Collaboration with cross-functional teams will be key, as you craft copy that reflects our brand voice and resonates with our audience.

Key Responsibilities:

Concept Development

• Generate creative content ideas for campaigns and digital and print content that align with brand strategy, drive engagement, and deliver impact.

• Create consistent narratives that effectively communicate our brand’s voice and resonate with target audiences.

• Work closely with art directors, designers, and other team members to develop and refine creative concepts that meet campaign objectives.

Copywriting and Messaging

• Work with the Content Manager, Art Director /Designer and Brand team to provide conceptual copy support across a range of Leafio marketing channels including digital video, social media, print, website copy, emails and more. 

• Write and edit clear, concise and persuasive copy for web pages, eDMs, mobile apps and other digital interfaces ensuring consistency with brand voice and guidelines.

• Deliver messaging strategies and supporting comms across a range of marketing campaigns.

• Craft engaging and concise marketing eDMs, blogs, website content & app microcopy that resonate with the target audience.

• Review and update support articles and UX copy to provide accurate and user-friendly information.

• Ensure best practice standards are met and adhered to across all communications and channels.

• Contribute creative ideas for campaigns to increase brand awareness and reach a broader audience.

• Maintain and evolve the brand’s voice across digital platforms, ensuring consistency in style and tone.

• Research the industry to keep up with trends, rules, and what customers want.

• Analyse what competitors are doing on their platforms and communication channels.

• Turn your research into useful ideas to guide marketing plans and content.

Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs):

• Deliver on individual and set departmental OKR and KPI’s as determined from time to time.

Continuous Improvement, Safety and Compliance:

• Continuously learn from successes and failures to refine and enhance improvement strategies.

• Actively participate in training (including mandatory training) and professional development sessions to enhance skill set.

• Observe, understand and comply with all Occupational Health and Safety Legislation, Regulations, Codes of Practice, Policies, Procedures and directives.

• Be proactive and responsible for own actions, and adhere to compliance requirements relevant to your position (eg. legislation, policy and guidelines).

Reporting to the CRM Manager - Leafio, the role of a CRM Specialist is to support the development, execution, and continuous refinement of multi-channel campaigns and CRM communications that drive activation, engagement and retention.

The CRM Specialist will be responsible for ensuring marketing and CRM campaigns are built, QA’d and delivered on time.

This role will also analyse and report on campaign performance data to improve and optimise key metrics and campaigns.

Key Responsibilities: 

Delivery and Execution 

• Work collaboratively with business stakeholders interpreting brief requirements for delivery.

• Work collaboratively with your team to ensure delivery expectations are clear and on time for delivery. 

• Manage the scheduling, building, copy,  testing, and deployment of communications across the Montu Brands Lifecycle, campaigns, research and surveys.

• Manage delivery progress in workflow tools and team channels.

Marketing Automation 

• Configure and launch complex, data-driven journeys exercising good judgement and strong decision-making.

• Provide technical support and recommendations on conditional logic, segmentation and topics related to Marketing Automation tools, as well as troubleshooting issues.

• Assist in maintaining our CRM and Marketing Automation tools, best practices and procedures,  including data management, privacy standards and system updates.

• Work collaboratively with IT and tech teams on requirements and participate in solution designs and concepting.

Customer Data Analysis and Reporting

• Utilise multiple data sources to generate insights and understand results.

• Utilise data to segment and target audiences effectively, personalising communications. 

• Drive a test-and-learn culture and conduct ongoing A/B + multivariate testing and other optimisation techniques to enhance targeting strategies.

• Analyse campaign data to identify trends and provide insights.

• Report on key performance insights and propose future improvements for review.

Data governance and compliance 

• Safeguard the brand through Privacy and SPAM act compliance and best practice. 

• Stay up to date on legislation changes and educate stakeholders.

• Ensure CRM initiatives adhere to Therapeutic Goods Administration (TGA) and Australian Competition and Consumer Commission (ACCC) guidelines.

• Capture customer consent and personal data at key stages of the customer lifecycle that assist in profiling and personalisation execute comprehensive CRM strategies, including acquisition, lifecycle, and retention initiatives.

Braze Super User

• Be a Braze expert, guiding internal stakeholders on platform utilisation and optimisation.

• Leverage Braze’s full capabilities to enhance technical performance and personalisation.

• Ensure that technical problems (including across platforms) are resolved efficiently, minimising any disruption to campaign execution for the CRM team.

Objectives and Key Results (OKRs) 

• Deliver on individual and set team OKRs as determined by the business 

Reporting to the CRM Manager - Leafio, the role of a CRM Specialist is to support the development, execution, and continuous refinement of multi-channel campaigns and CRM communications that drive activation, engagement and retention. The CRM Specialist will be responsible for ensuring marketing and CRM campaigns are built, QA’d and delivered on time. This role will also analyse and report on campaign performance data to improve and optimise key metrics and campaigns.

Key Responsibilities: 

Delivery and Execution 

• Work collaboratively with business stakeholders interpreting brief requirements for delivery.
• Work collaboratively with your team to ensure delivery expectations are clear and on time for delivery. 
• Manage the scheduling, building, copy,  testing, and deployment of communications across the Montu Brands Lifecycle, campaigns, research and surveys.
• Manage delivery progress in workflow tools and team channels. 

Marketing Automation 

• Configure and launch complex, data-driven journeys exercising good judgement and strong decision-making.
• Provide technical support and recommendations on conditional logic, segmentation and topics related to Marketing Automation tools, as well as troubleshooting issues.
• Assist in maintaining our CRM and Marketing Automation tools, best practices and procedures,  including data management, privacy standards and system updates.
• Work collaboratively with IT and tech teams on requirements and participate in solution designs and concepting.

Customer Data Analysis and Reporting

• Utilise multiple data sources to generate insights and understand results.
• Utilise data to segment and target audiences effectively, personalising communications. 
• Drive a test-and-learn culture and conduct ongoing A/B + multivariate testing and other optimisation techniques to enhance targeting strategies.
• Analyse campaign data to identify trends and provide insights.
• Report on key performance insights and propose future improvements for review.

Data governance and compliance 

• Safeguard the brand through Privacy and SPAM act compliance and best practice. 
• Stay up to date on legislation changes and educate stakeholders.
• Ensure CRM initiatives adhere to Therapeutic Goods Administration (TGA) and Australian Competition and Consumer Commission (ACCC) guidelines.
• Capture customer consent and personal data at key stages of the customer lifecycle that assist in profiling and personalisation execute comprehensive CRM strategies, including acquisition, lifecycle, and retention initiatives.

Braze Super User

• Be a Braze expert, guiding internal stakeholders on platform utilisation and optimisation.
• Leverage Braze’s full capabilities to enhance technical performance and personalisation.
• Ensure that technical problems (including across platforms) are resolved efficiently, minimising any disruption to campaign execution for the CRM team.

Objectives and Key Results (OKRs) 

• Deliver on individual and set team OKRs as determined by the business 

We are looking for a dynamic Digital Copywriter to join our growing B2C Marketing team, to craft compelling and impactful copy across a wide range of campaign touchpoints. 

Reporting into the Director of Copy, the Digital Copywriter will be responsible for developing engaging, brand-consistent messaging for Out of Home (OOH), Broadcast Video on Demand (BVOD), radio, social media (paid and organic), eDMs, the company website, campaign landing pages, some PR materials, activations and presentation decks. 

The successful candidate will work closely with cross-functional teams to ensure all copy meets the highest creative standards while driving engagement, brand awareness, and conversion across multiple platforms.

Key Responsibilities:

• Campaign Copy Development

  • Develop clear, persuasive, and on-brand copy for various campaign touchpoints, including OOH, BVOD, radio, social media (paid and organic),eDMs  and the company website.

  • Collaborate with designers, marketing teams, and other stakeholders to ensure copy aligns with the visual direction and overall campaign objectives.

  • Write and optimize campaign landing pages to enhance user experience and drive conversion.

• Social Media and Digital Copy

  • Develop copy for social media channels (both paid and organic) that resonates with target audiences and drives engagement.

  • Adapt messaging to suit different formats and platforms, ensuring the tone and style are appropriate for each channel.

  • Monitor social media trends and incorporate them into copy strategies when applicable.

  • Collaborate with the social media team to ensure timely and impactful copy for scheduled posts, campaigns, and activations.

•  Collaboration and Stakeholder Management

  • Partner with creative, marketing, and product teams to align messaging with brand guidelines and campaign goals.

  • Work closely with the Director of Copy to receive feedback, revise copy, and ensure all messaging meets the highest creative standards.

  • Assist in brainstorming sessions to generate fresh, innovative ideas for campaigns and initiatives.

  • Contribute to content planning and strategy development.

• Content Optimization & Brand Consistency

  • Ensure all copy is optimized for both user engagement and SEO across digital touchpoints, including website content and campaign landing pages.

  • Stay informed about industry trends, tone of voice innovations, and best practices in digital and traditional media.

  • Monitor social media trends and incorporate them into copy strategies when applicable.

  • Continuously review and refine copy to ensure it remains aligned with evolving brand objectives and messaging.

• Campaign Tracking & Performance Evaluation 

  • Collaborate with the marketing team to assess campaign performance through analytics and provide insights for future improvements.

  • Revise and optimize copy based on feedback and performance metrics to improve campaign effectiveness.

• Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs):

  • Deliver on individual and set departmental OKR and KPI’s as determined from time to time.

• Continuous Improvement, Safety and Compliance:

  • Continuously learn from successes and failures to refine and enhance improvement strategies.

  • Actively participate in training (including mandatory training) and professional development sessions to enhance skill set.

  • Observe, understand and comply with all Occupational Health and Safety Legislation, Regulations, Codes of Practice, Policies, Procedures and directives.

  • Be proactive and responsible for own actions, and adhere to compliance requirements relevant to your position (eg. legislation, policy and guidelines).

Are you ready to drive process optimization, manage impactful projects, and support a dynamic team in a fast-paced environment? Join Montu as a Category Operations Specialist and play a critical role in the success of our newly formed Category Management team. Reporting to the Head of Category Management, you’ll ensure the smooth operation of a function pivotal to Montu’s growth and profitability.
Key Responsibilities

• Identify, develop, and implement opportunities for improving category management processes to enhance efficiency and effectiveness.
• Select, implement, and maintain systems and tools to support category management activities while ensuring data integrity and accuracy.
• Lead and manage category-related projects, ensuring timely delivery, adherence to budget, and high-quality outcomes.
• Collaborate with cross-functional teams to ensure alignment on category management strategies and successful project execution.
• Develop and maintain clear, comprehensive documentation for processes, procedures, and best practices, creating a centralized knowledge base.
• Provide technical support and training to team members, enabling effective utilization of tools and systems.
• Assist the Head of Category and team members with various tasks, fostering a collaborative and supportive team environment.
• Track project progress, identify risks or issues, and implement solutions to mitigate them effectively.
   

• Provide comprehensive support for category management activities, including project tracking, task coordination, and meeting deadlines.
• Assist in planning and executing product launches, ensuring timely and successful implementation.
• Conduct market research to gather relevant insights and support category analysis efforts.
• Analyze pricing data and collaborate on the development of effective pricing strategies.
• Build and maintain relationships with internal stakeholders and suppliers to enhance category performance.
• Manage data entry and document records while ensuring accuracy and data integrity.
• Assist in preparing reports, presentations, and materials for internal and external stakeholders.
• Coordinate and schedule meetings or workshops to support the Category Management team

The Fulfilment Administrator is accountable for ensuring efficient order allocation to pharmacy partners, maintaining safety stock levels, resolving order related issues, providing project support, and assisting with fulfilment-related tasks as needed. Collaborating across departments, identify improvement opportunities and propose effective solutions.

• Ensure timely allocation and accurate processing of patient orders, resolving issues that prevent dispensing and dispatch.
• Respond promptly to pharmacy inquiries and collaborate with cross-functional teams to resolve order-related issues.
• Monitor inventory levels, coordinate stock reconciliations, and manage the end-to-end consumables ordering process.
• Support continuous improvement projects, assist with onboarding new pharmacies, and identify process enhancements.
• Generate KPI reports, conduct inventory audits, and maintain accurate documentation through SOPs and Guru cards.
• Address operational discrepancies, analyze root causes, and implement corrective actions to prevent recurring issues.

The Senior Brand Manager will utilise their strategic mindset and a strong background in product marketing to create and implement marketing strategies to promote Montu’s brands and products. They will lead the brand marketing efforts and work closely with cross-functional teams to drive growth of our brand portfolio, ensure brand consistency and successfully manage campaigns. 

Strategic Planning:

• Leading the development, implementation and execution of commercial and product marketing strategies and plans to achieve brand growth objectives e.g. market analysis, positioning, segmentation, forecasting, product launches, pricing strategies, development of demand generation campaigns and marketing materials.
• Identify growth opportunities for Montu’s product portfolio.
• Identify effectiveness and impact of current marketing initiatives with tracking and analysis, and optimise accordingly
• Develop and implement product launch strategies

Brand Identity Development:

• Work with cross functionally to develop new brands including visual identity, brand messaging, style guides, and packaging
• Define and communicate our brand's unique value proposition.
• Develop and implement strategies to ensure effective product positioning of existing and new products
• Crafting clear and compelling brand messaging and unique value proposition to ensure competitiveness in market 
• Lead the development of visual narratives that tell the brand's story and engage audiences across different touchpoints.

Campaign Management:

• Develop and end-to-end execution of integrated marketing campaigns across digital, social media, print, and events, targeting a clinical audience.  
• Monitor sales results and modify product focus/promotional plans accordingly.
• Create and be accountable for a campaign calendar, ensuring timely and successful execution. 
• Stay abreast of industry trends to identify new opportunities.

Marketing Collateral Creation:

• Develop marketing collateral briefs for the creative and content teams such as eDMs, brochures, flyers, banners, presentations, and digital assets.
• Oversee content creation and distribution, ensuring alignment with brand messaging and target audience.
• Ensure brand consistency is maintained across all communications and collateral.
• Oversee our product information on websites (internal and external).

Project Management:

• Coordinate and collaborate with internal teams to ensure seamless project execution.
• Monitor project timelines, resources, and budgets to ensure on-time and on-budget delivery.
• Identify and address any potential roadblocks or challenges throughout the project lifecycle.
• Manage project stakeholders, ensuring they are well informed of project status and updates. 

Data-Driven Decision Making and Reporting:

• Analyse market data, consumer insights, and competitive intelligence to make data-driven decisions.
• Adjust brand strategies based on performance metrics and market dynamics.
• Leverage data analytics to understand the drivers of success and areas for improvement.
• Utilise key performance indicators (KPIs) to measure and report on the effectiveness of marketing initiatives.
• Gather feedback from customers/sales teams to inform marketing strategies.

The Chief Executive Officer (CEO) will lead the strategic direction and operations of Cannabis Council Australia, with a focus on building advocacy, driving member engagement, and positioning the association as a leading authority in the industry. The CEO will work closely with internal and external stakeholders to shape and execute initiatives that elevate the association’s profile, strengthen member value, and foster partnerships with key government, industry, and community leaders.

Key Responsibilities

Strategic Leadership:

• Develop and execute the association’s long-term strategic plan, ensuring alignment with industry needs and trends.

• Drive initiatives that enhance the association’s visibility and influence within the industry, government, and broader public.

• Build and lead a high-performing team by providing clear leadership, direction and support to employees, ensuring they have a clear understanding of their roles and responsibilities.

• Set clear and ambitious team OKRs and KPIs in relation to key success drivers, and take swift and decisive action in case of underperformance.

Public Affairs and Advocacy:

• Lead the association’s advocacy efforts, representing the interests of members to government bodies, regulators, and other key stakeholders.

• Build and maintain strong relationships with policymakers, regulators, and influencers to shape policies and legislation that benefit the industry.

• Collaborate with the Board and relevant committees to develop and promote policy positions, white papers, and thought leadership initiatives.

• Monitor industry trends, challenges, and opportunities, ensuring the association is proactive in addressing issues that impact the industry and members.

• Oversee the organisation of events, workshops, and conferences that address industry needs and enhance the association’s reputation and reach.

Stakeholder Engagement and Collaboration:

• Foster partnerships and collaborations with other industry bodies, research institutions, and international organisations to promote knowledge sharing and best practices.

• Serve as the primary spokesperson for the association, representing the organisation at public forums, media engagements, industry conferences, and networking events.

• Develop strong relationships with industry leaders, CEOs, and other key stakeholders to build a robust network of supporters.

Membership Engagement and Growth:

• Increase member engagement by delivering value-driven programs, services, and opportunities for networking, education, and business growth.

• Drive membership growth by identifying and engaging prospective members, including new businesses, startups, and key industry players.

Operational Excellence:

• Oversee the day-to-day operations of the association, ensuring effective management of financial resources, personnel, and member services.

• Collaborate with the Board of Directors to ensure strong governance and transparency in decision-making and operations.

• Drive the development and implementation of processes that optimise the efficiency and effectiveness of the association’s operations.

The Real World Evidence (RWE) Specialist is a pivotal role within Montu’s new medical affairs department, responsible for advancing clinical evidence and insights to enhance the experience of patients and healthcare providers. This role will drive Montu's evidence-based approach by leveraging our extensive internal data, supporting data generation strategies through project design, analysis, and publication of real-world evidence (RWE) studies. Working closely with the Data and Analytics team and cross-functional partners, the RWE Specialist will uncover valuable clinical insights regarding treatment efficacy, patient outcomes, and product-specific attributes to inform both internal and external stakeholders.

Key responsibilities: 

• Provide strategic insights to optimize medication use and applicable healthcare technologies.
• Establish Montu as a leader in real-world evidence and analytics within the medicinal cannabis industry.
• Proven ability to collaborate effectively in cross-functional teams and the ability to develop and support relationships internally as well as with key external stakeholders 
• Contribute to the epidemiological and clinical knowledge base for medicinal cannabis treatment in Australia.
• Develop and guide the RWE strategy and tactical plans for targeted patient groups.
• Design and execute RWE studies, including protocol development and rigorous analytical planning.
• Analyse clinical data to support market access, health economics, and RWE objectives.
• Ensure high standards in data validation and testing to prevent misinterpretation of findings.
• Coordinate with external vendors, providing protocol guidance and analysis clarification as needed.
• Prepare and present reports on findings and project updates.
• Ensure accuracy and reproducibility of deliverables through robust documentation and quality controls.
• Collaborate with internal stakeholders to interpret and communicate RWE findings effectively.
• Drive innovation in study design by exploring new data sources and advanced analytical methods.
• Balance multiple RWE projects in collaboration with cross-functional teams.
• Willingness to travel as required for conferences and meetings.

We are seeking a detail-oriented and analytical Medical Associate to join our newly established Medical Affairs team. Due to this position's remote nature, the successful applicant can be located in any Australian state or territory.  You will support various medical affairs initiatives, contribute to scientific communications, and collaborate with cross-functional teams to advance our organisation's medical strategy. 

This role is responsible for assessing, understanding and managing the utilisation of medical and scientific information in the Medicinal Cannabis Industry focusing on Chronic Pain, Insomnia/Anxiety/Depression and PTSD/Aged care.

• Support the medical affairs team in planning and executing various projects and initiatives
• Conduct comprehensive literature reviews and analyse scientific data to inform medical strategies
• Assist in developing accurate and compelling medical communications and educational materials for healthcare professionals
• Collaborate with cross-functional teams, including clinical development, regulatory affairs, and marketing
• Participate in medical conferences and events, representing the company and gathering insights
• Support ongoing clinical trials and research initiatives by providing medical expertise
• Contribute to the development and implementation of medical strategies aligned with organisational goals
• Stay updated on the latest medical advancements and regulatory requirements in the pharmaceutical industry

The Payroll Specialist is responsible for ensuring the timely and accurate processing of the Weekly, Fortnightly and Monthly pay runs. You will also responsible for ensuring the accuracy and integrity of the payroll system data in accordance with applicable Federal and State legislation as well as Montu Internal Controls.

Key Responsibilities

• Payroll Processing:
  • Accurately process and reconcile employee timesheets and salaries in line with Montu’s contractual obligations and employment legislation.
  • Calculate and process adjustments, including salary increases, bonuses and other compensation components in line with Montu contractual obligations.
  • Calculate and process termination payments within legislative deadlines.
  • Calculate and process expense reimbursements approved through expense system in line with Montu policies.
  • Accurately process third party and legislative deductions and payments in line with Montu legislative obligations.
  • Ensure accurate accruals of leave entitlements, superannuation and other employee benefits in the payroll system.
• Payroll Queries:
  • Address all general payroll queries from employees, providing general guidance on pay interpretation and Montu policy.
  • Resolve payroll-related issues promptly and efficiently or escalate to management where appropriate.
• Records and Systems Maintenance:
  • Maintain accurate employee data within the payroll system assuring alignment with the HRIS system by regularly auditing the interface and fixing errors.
  • Maintain accurate record keeping of all payroll related correspondence and supporting documentation in line with Montu internal controls.
  • Assist in any system maintenance upgrades, testing or implementations.