The Fulfilment Administrator is accountable for ensuring efficient order allocation to pharmacy partners, maintaining safety stock levels, resolving order related issues, providing project support, and assisting with fulfilment-related tasks as needed. Collaborating across departments, identify improvement opportunities and propose effective solutions.
- Ensure timely allocation and accurate processing of patient orders, resolving issues that prevent dispensing and dispatch.
- Respond promptly to pharmacy inquiries and collaborate with cross-functional teams to resolve order-related issues.
- Monitor inventory levels, coordinate stock reconciliations, and manage the end-to-end consumables ordering process.
- Support continuous improvement projects, assist with onboarding new pharmacies, and identify process enhancements.
- Generate KPI reports, conduct inventory audits, and maintain accurate documentation through SOPs and Guru cards.
- Address operational discrepancies, analyze root causes, and implement corrective actions to prevent recurring issues.
