Total 48 job vacancies by MedHealth

As the Injury Management Specialist you will play a vital role in the success of the WorkFocus team by supporting the management of some of our largest customers. Drawing upon your extensive experience and strong profile within the industry, you will deliver services and implement Service Agreements with key customers requiring a specific focus as per business unit needs.   

As a valued team member, your responsibilities will include:

• Maintain quality across customer as per SLA requirements in regard to rates, costs and durations
• Implement services as per Customer SLAs
• Coach team member to undertake work in accordance with customer requirements
• Complete internal and external customer critical case reviews to drive strategy and good rehab on all claims
• Represent WFA at public forums and on various committees as required

As the Business Manager your responsibilities will include:  

• Ensure the performance of the business unit and each Team Leader meets benchmarks for state RTW outcomes.
• Implement strategies to proactively manage RTW performance in order to meet state benchmarks.
• Lead, supervise and coach team so that they undertake work in accordance with divisional priorities, policies and processes.
• Embed Managing for Excellence principles within business of regular progress reviews, annual performance appraisals and individuals meeting professional development requirements.
• Engage and lead direct reports to deliver their individual and team KPIs and develop and implement strategies to address areas of underperformance.
• Manage and monitor team resourcing and portfolios at business unit level.
• Oversee recruitment and selection and on boarding of new team members.
• Prepare business unit budget for Operations Manager (OM).
• Manage expenditure within budget and in accordance with delegations.
• Provide leadership and direction to Senior Consultants in order to meet financial performance expectations as per budget.
• Oversee and manage invoicing within the business unit ensuring sufficient documentation is completed and all billing is captured.
• Business unit to meet WorkCover accreditation requirements.
• Quality KPI to be met at business unit level.
• Demonstrate commitment to the Quality Management System (QMS) by performing all tasks in accordance with Kairros’ QMS and actively supporting all employees to do this.
• Regularly review risks (internal and external) including legislative changes, to support business planning and response.
• Perform all work in accordance with the HWCA National Consistency Framework and regulatory requirements.
• Actively identify opportunities for continuous improvement and encourage and foster this focus organisation wide.
• Actively provide feedback about the performance of the quality management system to Kairros’ Quality Management Representative.
• Routinely survey the internal and external environment to identify threats and opportunities to the business.
• Implement systems and processes to facilitate knowledge management and retention relevant to your role and the business areas you are responsible for.
• Undertake specific services assessments including worksite, functional, ergonomic, equipment, home and job analysis as required.
• Conduct initial assessments, identify RTW barriers and design/implement/monitor programs that assist injured employees return to the workforce as required.
• Develop and implement strategies to progress files and achieve high RTW rates with minimum case costs.
• Liaise with insurers, medical practitioners, employers and workers to achieve outcomes appropriate for all parties.
• Complete accurate case notes which reflect actions undertaken and any recommendations to achieve the RTW goal.

The Travel and Scheduling Coordinator provides efficient and cost-effective planning, coordination and administration of Consultant scheduling and Employee travel. Travel is inclusive of any means of transport for which an expense is incurred.

This is a part-time role (4 days per week) primarily based in Melbourne with hybrid working arrangements available. This role is fixed term to cover for parental leave for 12 months. We are seeking a Travel and Scheduling Coordinator who can work the hours 8.30am to 4.30pm Monday, Tuesday, Thursday and Friday.

Responsibilities include but not limited to:

• Determine consultant availability by direct liaison with consultants;
• Liaise with State offices regarding specific consultant needs;
• Create and maintain a database for production of monthly consultant scheduling (by State and Consultant);
• Maintain hotel and airline corporate rate contracts
• Maintain a travel and accommodation database to reflect all travel and accommodation bookings made and expenses incurred by stakeholders.
• Reconcile the stakeholders Credit Card statement used for travel and accommodation ensuring all charges are allocated to an authorised Cost Centre.

Help people living with illness, disability, or injury return to work or obtain new employment and live the best life they can! 

• Work collaboratively with injured workers, potential employers, and your internal team of allied health professionals to provide safe, sustainable opportunities for workers to re-enter the workforce;
• Contribute to injured workers ability to achieve return to work goals through job skills development, confidence building and promoting independence;
• Apply and deliver customer service in employment services and job placement;
• Empower clients to effectively present their skills and abilities when seeking employment;
• Broker new employment opportunities in the Melbourne Metropolitan area and surrounds, which in turn provide a swift re-engagement into employment for workers who have been detached from the workplace due to a workplace injury (physical and/or psychological);
• Build strong relationships with local employers and organisations; 
• Complete written progress and various other reports on a regular basis.

MedHealth are seeking a project manager, someone with a high level of initiative, a great communicator and collaborator, and a professional can-do approach, to join our team.

Reporting to the General Manager – MedHealth Program Office the new role will:

• Support the set-up and execution of the MedHealth Program Office, an enterprise level program office and Centre of Excellence for project management.
• Manage the delivery of key value project(s) applying our project management methodologies.
• Deliver a high standard of project governance.

We are looking for AHPRA Registered Psychologists or Accredited Mental Health Social Workers or Counsellors who can deliver authentic, compassionate, and dependable mental health support to clients in Portland VIC.

The role is available for both full-time and part-time.

Working as part of a dynamic team of mental health professionals, we are seeking clinicians who can build rapport with clients and give them the confidence to overcome their challenges, which range from anxiety and depression to personality disorders and relationship issues.  

Be your best in a supportive team environment while avoiding the risk of burnout or clinical fatigue. In this diverse role, you will enjoy the flexibility and autonomy to manage your own day.  Activities may include:

• Provide evidence-based mental health training, assessment, and treatment to clients with a range of mental health conditions and outcome goals
• Work collaboratively with clients, medical and allied health professionals to assist people fully re-engage with the community
• Complete assessments and interventions using your clinical skills to work within the framework of systems

The Benefits

When you join Access Psych, you join one of Australia’s most reputable mental health service providers. We have a “promote from within” culture and secondment opportunities to keep life interesting and challenging. Leadership positions and career progression are also available at Access Psych and within our parent company, MedHealth, including joining our large Board Approved Supervisor team and Clinic Leadership team.

Purpose of Position:

• Pursue potential employment opportunities that meet the needs of IPAR’s job seeking clients.

Duties:

• Assist injured individuals to locate new employment and manage the commencement and sustainability of this employment.

• Provide job seeking assistance services tailored to individual needs, primarily through a combination of candidate marketing and vacancy generation.

• Identify and maintain a database of employers and engage them to employ our injured workers. Regularly service their ongoing staffing requirements and ensure they remain  open to receiving applications from IPAR job seekers.

• Undertake administrative functions, including detailed documentation of service delivery utilising IPAR’s client database management system.

• Maintain a customer focus at all times and a commitment to deliver service excellence.

• Required to own and maintain a road worth, comprehensively insured motor vehicle and hold a valid current driver’s licence.

• Collaborate with IPAR’s team of Vocational Rehabilitation Consultants, who will refer Injured Workers from their caseload to you for reverse marketing

Skills / Attributes required:

• Demonstrated experience successfully reverse marketing job seekers into employment opportunities.

• Ability to work with jobseekers with injuries and high barriers to employment.

• Proven competency in building relationships with employers.

• Understanding of the current labour market and jurisdictional incentive schemes.

• Strong verbal and written communication skills, with ability to write and maintain case files and reports.

• Exceptional organisational and time management abilities to manage competing priorities.

A day in the life of a Rehabilitation Consultant

On a day-to-day basis you will be an integral part of the close-knit team of Kairros Consultants who work with and support people who have sustained a psychological or physical injury in the workplace. As a valued team member, you will have the responsibility of assessing needs and then providing effective solutions and strategies to ensure that Kairros clients receive a safe return to work within their same employer or with a new employer as part of their rehabilitation and recovery.

We are currently recruiting for ALL DISCIPLINES! 

What you'll bring to the role

• A willingness to travel (Current Vehicle and Drivers Licence compulsory)
• Qualifications and relevant registration in Occupational Therapy, Physiotherapy or Exercise Physiology
• A confident approach towards engaging with multiple stakeholders such as insurers, medical practitioners, employers, colleagues and employees;
• An inclusive and integrative attitude towards engaging with the many diverse cultural groups that make up the society in which we live and work
• Proven written and verbal communication skills
• Determination to consistently provide a high level of customer service
• A keen sense of punctuality and the effective ability to manage your time

About the role

Due to continued growth in our Melbourne team, an opportunity has become available for a Team Leader who will be responsible for:

• Leading and coaching a team of Consultants 
• Overseeing the team's performance and quality 
• Exploring new opportunities and growth areas
• Mentoring and training junior staff members
• Providing advice and coaching on case management practices, whilst also managing a case load of your own.
• Identifying Return To Work barriers and, designing, implementing and monitoring those programs that assist injured employees return to the workforce as required.

What your day will look like:

• Managing a specialised caseload of clients, supporting them to return to work following a workplace injury or illness
• Working with people with complex psychological diagnoses and supporting them as they return to their usual activities and work.
• Undertaking a variety of injury prevention, management and RTW assessments and services, to support clients back to health and work
• Working with a variety of stakeholders - injured clients, employers, insurers, treating health practitioners - to facilitate a safe and sustainable return to work for your clients.
• Providing psychoeducation and training to clients and employers using our award-winning biopsychosocial health coaching tool, Positivum™ and healthy mind training packages.
• Our Psychologists may also be provided with the opportunity to provide clinical services through our Access Psych brand, per below

With the potential for complimentary work with our Access Psych brand, you have the opportunity to be your best in a supportive team environment while avoiding the risk of burnout or clinical fatigue. This work involves all facets of psychology, counselling and therapy services, including:

• Early intervention programs
• Mediation and conflict resolution services
• Medicare treatment
• Participating in pilots and research to design and implement new ways of working with injury and illness
• Psychological assessments
• Workcover/CTP treatment intervention
• Workplace mental health training
• EAP treatment

About the role

We are looking for someone to deliver and conduct Sarbanes-Oxley (SOX) Compliance tests for the MedHealth Group on a monthly and quarterly basis to assess financial reporting controls and procedures.

Some of what you’ll be doing

• Implement processes to support the delivery of Sarbanes-Oxley (SOX) Compliance tests on a fortnightly, monthly and quarterly basis
• Ensure Sarbanes-Oxley (SOX) Compliance tests are carried out within set timeframes as per MedHealth processes and procedures
• Liaise with relevant stakeholders to gather appropriate information to support testing
• Reporting and monitoring of non-conformances, working with the relevant business units to ensure timely corrective action
• Provide testing feedback and work with business units to ensure identified areas for improvement are addressed and actioned
• Assist with the development and implementation of new processes to ensure compliance standards  
• Review and support the development of internal policies and procedures to ensure compliance with relevant standards
• Actively identify opportunities for continuous improvement
• Maintain a customer focus at all times and a commitment to deliver service excellence

We have an opportunity for an experienced Learning Technologist to join our Learning & Organisational Development team and take our discipline specific onboarding program to the next level.   You will be responsible for reviewing and enhancing eLearning modules so they are appealing, engaging and interactive.  You will also support the Learning and OD team by designing and developing contemporary learning activities and program evaluations to ensure pre-defined learning outcomes are achieved.

This is a project based role for an initial short term, six week contract.  It’s a great opportunity to get your foot in the door of a large, growing organisation with the potential for future work and opportunities in the future.

We are seeking a Quality Lead to develop and lead Cogent’s quality program across the 24/7 injury management hotline and medical bookings business streams. This includes management of the quality framework, such as conducting administrative audits of our business streams, as well as contributing to continuous improvement.  This role can be full time or part time with hybrid working arrangements.

Tasks include but not limited to:

• Develop and maintain the Quality Framework for all business streams including training, accreditation, auditing and continuous improvement.
• Support the operational team leaders for internal escalations for customer quality issues, investigating and developing process and system improvements.
• Create and organise a CPD events calendar to support the professional development of our employees.
• Delivery of regular reporting and review on internal case review meetings addressing quality and clinical continuous improvement.

A full position description is available by emailing [email protected] 

We are seeking a Customer Experience Specialist to assist in the continued strategic growth and development of the Cogent business through activities which support our customers to generate value and revenue growth while continuing to develop quality relationships.  This role is full time with hybrid working arrangements.

Tasks include but not limited to:

• Build and maintain strong working relationships with our stakeholders including maintaining account management plans for all key clients
• Work collaboratively with the operational team to ensure customer SLA's are being met and provide support to ensure customer satisfaction
• Coordinate the re-contracting of existing client to ensure ongoing success
• Meet the specified KPI's and achieve annual budgeted revenue targets

A full position description is available by emailing [email protected] 

About the role

This is an important leadership role. You will be putting your exceptional clinical skills to use as you make a difference in the lives of your clients and foster the development of others within the broader team.   

To be successful, you will have:

• Current registration with AHPRA as a Occupational Therapist
• Minimum of 3 years’ experience as an Occupational Therapist
• Experience delivering services under the NDIS and experience in leading others
• Experience in providing training and supervision to other Occupational Therapists
•  A passion for being a leader in their field and delivering quality evidence based therapeutic interventions
• A driver’s license and full access to a vehicle

We are growing and are seeking to fill 2 roles as a Triage Injury Management Consultant to work on a full time or casual basis and be available from Monday to Friday during business hours. This role is to connect with injured employees and their managers to support them through their workplace injury by offering injury triage, first aid advice, support and linking them into support services and resources available to them. You will be working in a Triage Team which is dedicated to providing personalised health management support and advice to employees who have sustained injuries at work. This is done by using your clinical experience in a corporate work environment. The work is undertaken telephonically meaning that it can be undertaken from home or office. 

Tasks include but not limited to:

• Support and care for clients with empathy and expertise to improve their personal health and wellbeing goals.
• Undertake coordination of supports and wellbeing services for a highly engaged and motivated client population.
• Provide initial early intervention Triage with clients, supporting both physical and mental health services.
• Undertaking of relevant case coordination activity including liaison with all stakeholders; provision of email updates; and creation of appropriate documentation such as a treatment plans or other documentation as required.

Our leaders empower our clinicians while inspiring the kind of creative thinking that leads to the positive success stories we hear from our participants every day! You will...

• Assess participants' emotional, psychological, cognitive, developmental and physical level of function and capacity to perform ADL’s and IADL’s
• Provide complex therapeutic interventions
• Supervise and mentor junior clinicians
• Collaborate with our wider multi-disciplinary team of OT's, Speech Pathologists, Physio's, EP's, Psychologists and BSP's.

About You

To be successful as a Snr OT - Clinical Supervisor, you will have:

• Current registration with AHPRA as a Occupational Therapist
• Experience supervising Graduate OT's and Junior OT's
• A desire to share your knowledge and inspire junior clinicians
• A passion for working with vulnerable members of your community
• The ability to work collaboratively with a large multi-d team

Your Benefits

As you support many, we support you! We offer:

• Unlimited leadership and career growth options through Ability Action Australia and our parent company, MedHealth including; 
• 12 month Leadership Development Program
• Opportunity to work from home or clinic/office with flexible or reduced hours
• Generous leave arrangements, salary packaging and novated lease options
• Investment in your ongoing professional development throughout your career with us including access to regular CPD events and the MedHealth Academy

Does this role EXCITE you?? Then, we want to hear from you!

Click on the APPLY button or please contact me, Carla Morris, on 0430 652 332 or email [email protected] to have a confidential discussion about this role. If you do not have an updated resume you can add me on LinkedIn - https://www.linkedin.com/in/carla-morris-52590138/

Responsibilities will include but are not limited to:

• Liaising with customer to plan and implement agreed services
• Scheduling of appointments.
• Maintaining busy inboxes, with queries, appointments and non-appointment services
• Providing administrative and operational support to consultant practitioners
• Providing information and advice to customers, or prospective customers
• Undertaking other tasks assigned to the Client Services team, including reception duties,  dictation, invoicing and supporting the greater team in general.

How you’ll be making an impact in people’s lives:

• Engaging in formal and experiential training to develop the skills you need to feel competent and confident in your role
• Undertaking worksite, functional, ergonomic, equipment and home assessments (profession dependant)
• Identifying Return to Work (RTW) barriers
• Liaising with clients, insurers, medical practitioners and employers to achieve outcomes appropriate for all parties
• Designing, implementing and monitoring programs that assist injured employees to return to the workforce

Applying your clinical knowledge to improve return to work outcomes

The responsibilities include telephonic appointment booking and administrative functions, but are not limited to:

• Completing the coordination and booking of medical appointments for a range of health services nationally.
• Following up with Health and Medical practices regarding results and upcoming assessments.
• Providing accurate, timely and concise emails or written responses in line with customer requirements and Cogent communications/service delivery guidelines.
• Using systems and databases for referrals and outgoing reports including an elite health booking system.

A full position description is available upon request. Please email [email protected] for details.

• Develop & drive marketing campaigns within the National Sales and Customer Relationship Team that leverage opportunity for additional revenue based on the medico-legal markets needs. This would entail strategically managing the Medilaw Group brands in different industry segments by developing end to end communications and tailored plans to support these initiatives.
• Create, produce and publish fresh and engaging marketing content for the web, social media and e-DM (electronic digital marketing).
• E-DM will be for external clients as well as internal staff and specialists.
• Deliver messaging and moderation of social media channels ensuring that content is consistent with the Medilaw Group brand strategy.

On a weekly basis, provide General Manager Customers and Growth with business analytics and market trend analysis

• Ongoing management of a marketing plan that delivers on the company’s revenue targets.
• Work closely with the National Sales and Customer Relationship Team to align marketing materials to Medilaw Group’s branding and direction.
• Assist the National Sales and Customer Relationship Team in the management of strategic supply agreements to the business
• Manage and develop relationships with internal staff and specialist suppliers.
• Identifying and develop new business opportunities outside traditional markets.
• Work with the Executive General Manager and General Manager Customers and Growth in reviewing pricing so as to maximise return whilst remaining competitive.
• Assists  Executive General Manager and General Manager Customers and Growth with administration duties when required.
• When required, provide budgeting and ROI modelling for all marketing activities to General Manager Customers and Growth.
• Manage and develop conferencing events, sponsorship and associations relationship.
• End to end support for educational seminar series in nationally.
• Facilitation of speaking engagement for Medilaw Group Specialists at industry conferences.
• Actively identify opportunities for continuous improvement
• Maintain a customer focus at all times and a commitment to deliver service excellence
• Function as an effective, positive team member

• Maintain active knowledge of work health and safety practices and procedures
• Adhere to all policy and procedures
• Carry out other reasonable duties as required
• Undertake project work as determined by the business
   

The role will allow you the opportunity to delve into your clinical expertise to educate, inform and advise the client, relevant stakeholders and your Cogent Team.

The work is very rewarding, all the while providing an opportunity to propel/grow your career to be working alongside a supportive team of experts. Further to that, you will have the opportunity to work flexibly as the role can be undertaken Full-Time or Part-Time, with hybrid working arrangements.

Duties include but not limited to:

• Support and care for clients with empathy and expertise to improve their personal health and wellbeing goals.
• Undertake coordination of supports and wellbeing services for a highly engaged and motivated client population.
• Review and advise on pathology and medical tests of clientele and its impact on suitability/capacity to performing their inherent workplace role safely.
• Discuss pathology and assessment results with candidates/clients and providing clinical advice (informed by evidenced based practice);
• Undertaking of relevant case coordination activity including liaison with all stakeholders; provision of email updates; and creation of appropriate documentation such as a treatment plans or other documentation as required.
• Support an internal team of Care Coordinators with clinical expertise and escalation.

• Identify operational requirements and opportunities for improvement.
• Extensive knowledge and experience of key operational processes including backup, monitoring, and disaster recovery 
• Design, build and support an operating model that positions MedHealth to confidently face a dynamic future utilising new technology and best practice processes.
• Gather information by analysing how MHG systems interact, process workflows and business service requirements to ensure that MHG’s IT environment is fit for purpose.
• Develop key metrics to measure success through operational data and information.
• Research and make recommendations on software products and services, conduct feasibility studies for software and systems products planned for purchase and give suggestions based on findings.
• Cover a broad range of activities including application support, capacity planning, storage/backup, disaster recovery and IT asset management.
• Identify emerging and current operational risks ensuring that there is an effective approach in place to manage risks.
• Analyse and provide solution to system issues to improve stability and prevent incidents.
• Work with vendors by building and maintaining a strong working relationship with key partners to improve service and put in place appropriate remediation to remediate issues.
• Responsible for the definition, design, implementation, and maintenance of support capabilities for infrastructure and applications across MHG.
• Identify incident trends; recommend and implement improvements to proactively prevent and reduce incidents.
• Respond to incidents within the MHG environment as part of the Incident process.
• Support effective change management practices.
• Prepare Standard Operating Procedures for the daily maintenance of applications and underlying systems
• Put in place automation of the operating procedures and monitoring capabilities.
• Identify new solutions for improved processes, as well as develop cost/benefit analysis for business solutions
• Make certain that technology solutions adhere to quality standards and ITIL processes.
• Collaborate with the project teams to review or inspect work to guarantee their quality.
• Via a continuous improvement mindset ensure processes are agreed and documented, actions out of post incident reviews are implemented and proactive actions are undertaken to prevent incidents.
• Review and evolve practices to ensure that they are fit for purpose and providing the best outcomes.
• Ensure that all systems are risk managed and align with the architectural strategy and meet cybersecurity requirements.
• Function as an effective, positive team member
• Maintain active knowledge of work health and safety practices and procedures
• Adhere to all policy and procedures
• Carry out other reasonable duties as required
• Undertake project work as determined by the business