Total 6 job vacancies by AccorHotel

Reporting to the Restaurant & Bar Assistant Manager, you will be responsible for leading, mentoring and motivating your team, ensuring they deliver professional, efficient and friendly service. You will be assisting the Restaurant & Bar Manager with the day-to-day operations in The Quartier Bar & Restaurant, In-Room Dining and Conferencing/Events. Your responsibilities will include:

• Provide for guests and patrons an experience and environment they feel meets their expectations
• Familiarise yourself with VIP and regular guests to ensure their requests and needs are met.
• Liaise with customers and Chef/kitchen brigade to ensure service times are adhered to.
• Ensure revenue for the shift is accounted for with cash/charge summary being completed to balance daily activities.
• Ensure guest billing is completed accurately following Hotel procedure and that correct charges are posted.
• Set up systems to protect and maintain control of restaurant and conference service equipment, correctly recording breakages and carry our regular stock takes.
• Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.

Reporting directly to the Restaurant Manager, you will be responsible for leading, mentoring and motivating your team while ensuring they deliver professional, efficient, and consistent service standards. This is a hands-on role, where you will oversee the service of food & beverage, with a constant focus on providing excellent guest experiences while exceeding in your ability to train hospitality staff through tailored programs, staying updated with industry trends.

Furthermore, your duties will also include;

• Ensure the service of food and beverage within the restaurant, room service, conferencing, and occasional residential catering are at a consistently high standard.
• Aligning staff initiatives such as recruitment and training for maximum efficiency.
• Ensure constant liaison with the Conference & Events Executive, Marketing Executive, and Head Chef in order to maximise F&B profits.
• Liaise with customers and the kitchen team to ensure service times are adhered to and ensure a seamless operation between front and back of house operations and a positive working environment. 
• Ensure guest billing is completed accurately following Hotel procedure and that correct charges are posted.
• Set up systems to protect and maintain control of restaurant and conference service equipment, correctly recording breakages and carry our regular stock takes.

Reporting to the Restaurant & Bar Manager, you will be responsible for confidently conversing with our guests, explaining the menu and beverage options, assisting with dietary requirements, and up selling where possible. You'll also be a strong team player, working well with other colleagues on the floor and with our kitchen team, to ensure a smooth, efficient, and positive service. Most importantly, you'll have a warm and engaging personality that ensures that The Quartier Bistro & Bar becomes a neighbourhood favourite. Your duties will include:

• Ensuring that dockets are written clearly and correctly so the cashier and kitchen can fulfill their duties effectively.
• Keeping tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Promptly answer the telephone and maximize sales opportunities through knowledge of product and suggestive selling.
• Take responsibility for your designated section and station.

The Guest Service Agents are the first and last impression at the hotel. They are the central point of contact for guests and can really transform a stay into an experience. While the role includes check-ins, check-outs and occasional reservations, the real excitement comes from creating friendships with guests and creating memorable moments.

Reporting to the Guest & Residents Experience Manager, you will be responsible for exceptional customer service to our guests and residents by responding to their requests promptly, and providing them with an efficient check-in and check-out process. In this role you will be required to utilise the hotel PMS to accurately process and input all reservation types within the same working day. You will respond to guest calls promptly ensuring an outstanding guest experience and will maintain a positive selling approach to maximise yield in both occupancy and rates. You will be required to maintain a high level of professionalism at all times, ensure guest confidentiality, and follow procedures and processes in regards to credit and cash transactions. 

Reporting directly to the Restaurant Manager, you will be responsible for leading, mentoring and motivating your team while ensuring they deliver professional, efficient, and consistent service standards. This is a hands-on role, where you will oversee the service of food & beverage, with a constant focus on providing excellent guest experiences while exceeding in your ability to train hospitality staff through tailored programs, staying updated with industry trends.

Furthermore, your duties will also include;

• Ensure the service of food and beverage within the restaurant, room service, conferencing, and occasional residential catering are at a consistently high standard.
• Aligning staff initiatives such as recruitment and training for maximum efficiency.
• Ensure constant liaison with the Conference & Events Executive, Marketing Executive, and Head Chef in order to maximise F&B profits.
• Liaise with customers and the kitchen team to ensure service times are adhered to and ensure a seamless operation between front and back of house operations and a positive working environment. 
• Ensure guest billing is completed accurately following Hotel procedure and that correct charges are posted.

Reporting to the Restaurant & Bar Manager, you will be responsible for leading, mentoring and motivating your team, ensuring they deliver professional, efficient and friendly service. You will be assist the Restaurant & Bar Manager with the day-to-day operations in the restaurant (Quartier Bistro & Bar), In-Room Dining and Conferencing/Events. Furthermore, you will also be responsible for ensuring that strategies are in place to allow for efficient and effective staffing, while also maintaining financial and service quality and targets. Your duties will include:

• Providing for guests and patrons an experience and environment they feel meets their expectations.
• Liaising with customers and Chef/kitchen brigade to ensure service times are adhered to.
• Set up systems to protect and maintain control of restaurant and conference service equipment, correctly recording breakages and carry our regular stock takes.
• Set up and maintain a weekly cleaning schedule for the restaurant and conference centre to achieve the highest possible hygiene and cleaning standards.
• Ensure all mis-en-place is completed prior to guests arriving.
• Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.