Total 190 job vacancies by AccorHotel

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Operate telephone effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy.
• Complete the daily shift check list, referring any items that require follow up to the Front Office Supervisor or Duty Manager.
• Transfer all details on the registration card to the guest reservation in Opera accurately and efficiently, ensuring that future stays are updated with relevant needs and requests.
• Be versed in the VIP arrivals and special requests for the day. 
• Have extensive knowledge of the Opera Front Office system with respect to reservations, check in, cashiering and check out.
• Have an extensive knowledge of the hotel services and facilities. 
• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Assist with implementation and maintenance of Sofitel Brand Standards.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge.

• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Keep all working areas clean and tidy and ensure no cross contamination.
• Assist other departments wherever necessary and maintain good working relationships.
• Assist the Chef de Partie, Junior Sous, Sous, Executive Sous and Executive Chef while working within the Kitchen.
• Organise and operate a section of kitchen and ensure it runs efficiently and productively.
• Knowledge of all basic cooking methods including preparation of meats, seafood, starch, fruits and vegetables, desserts.
• Preparing, cooking, and plating outlet or banquet menu items according to established recipes cards and Sofitel F&B Brand standards.
• Report maintenance, hygiene and hazard issues.
• Awareness departmental targets and strive to achieve them as part of the team.
• Assist Senior Chefs with menu preparation and ensure adequate supplies are available for service.
• Ensure that all service and brand standards are met while on shift. 

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

• Undertake general waiting duties including taking orders and serving guests. 
• Receipt of monies and cash up of service periods.
• Work cohesively as a team member.
• Follow and implement all departmental procedures, standard operating procedures (SOPs) and checklists.
• Report any discrepancies in stock control.
• Ensure all checklists are completed prior to the conclusion of the shift.
• Maintain product knowledge of all menus and wine lists in order to advise and make recommendations to guests. 
• Use every opportunity to upsell and maximise sales. 
• Serve items with flair and professionalism according to standards set by the Outlet Manager.
• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Assist with implementation and maintenance of Sofitel Brand Standards.
• Follow up on all guest comments, requests and complaints while informing the Supervisor and Assistant Manager of all such matters.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

• Provide warm and welcoming service to all guests. 
• Ensure tables and service areas are kept clean and tidy.
• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Maintain all areas and equipment.
• Observe all hygiene, safety and security procedures, ensuring that all hazards are reported.
• Explaining the menu and drinks list to guests, assisting those with special dietary needs or preferences as well as provide knowledge when making recommendations.
• Mix and serve drinks and food items to tables.
• Liaise with the Kitchen on special requests.
• Maximise sales opportunities by upselling items.
• Placing orders through micros ensuring accuracy whilst ordering.
• Clear and reset tables as well as ensuring service areas are clean and tidy.
• Maintain standards of hygiene for food handling and presentation.
• Promote a safe workplace by recognising hazards and promoting general WHS practices.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

Reporting to the Maintenance Manager, you will have the responsibility for maintaining the building, plant, equipment, fixtures and fittings throughout the hotel to the required standard as per the hotel’s needs. You will ensure a pleasant and safe environment for all guests, visitors and employees.

Your daily responsibilities include, but are not limited to are the following:

• Inspect all areas of the property for safety issues and take immediate corrective action.
• Assist guests regarding property facilities in an informative and helpful way.
• Undertaking general repairs and maintenance as well as preventative maintenance programs throughout the Hotel. This includes basic plumbing, air conditioning service and repairs.
• Pool maintenance including use of chemicals and water treatment.
• Servicing of plant and general equipment as directed.
• Ensuring all painted areas are maintained and in good order.
• Performing duties relevant to experience and trade as applicable and perform other maintenance related tasks as required.

Reporting directly to the General Manager, you will have the responsibility of overseeing all aspects of the accommodation operations, including front office, housekeeping, and guest services. You will ensure the highest level of guest satisfaction by maintaining high standards of service and operational efficiency. You will be responsible for the following: 

• Ensure guest history database maintenance systems are in place.
• Ensure all rooms related areas comply to brand standards.
• Conduct inspections to review, monitor and upgrade performance of the department through dissemination of information, explaining new directions, policies and procedures.
• Communicate a clear and consistent message regarding departmental goals to produce desired results.
• Monitor and promote room rates, specials, and promotions at the residence.
• Review reports and financial statements to determine Rooms operations performance against budget.
• Demonstrate and communicate key drivers of guest satisfaction for the brand’s target customer.

First impressions are everything! Do you have a passion for hospitality and making memorable connections?

Come join our Front Office team!

You will be the face of this very dynamic hotel and responsible for all guest interactions, queries and requests that come through the reception desk. The successful applicant will assist the Manager on Duty in ensuring a smooth and seamless front office operation and exceptional guest experience in such a transient location. 

We need you to be passionate about what you do, willing to give it your all and have a strong work ethic. We also need you to be available and willing to work a rotating roster of morning, evening and overnight shifts if required. 

Reporting to our Executive Chef you will be responsible for food preparation for our breakfast buffet, Pumphouse Sydney, in room dining, and function service. You will be required to maintain a clean and hygienic work environment, whilst ensuring a high-quality product. In this role you will be responsible for strict stock rotation and minimum wastage. You will be responsible for organising an assigned section and will need to ensure it runs efficiently and productively. You will be required to monitor stock daily, and advise the Sous Chef of product requirements in advance.

Reporting to our Executive Chef you will be responsible the preparation, presentation and display of all menu items. You will also be responsible for maintaining a clean and hygienic work environment and equipment. As a leader in our Kitchen you will be expected to develop and coach our junior chefs, and provide them with learning opportunities and access to your experience and knowledge. As our Chef de Partie you will also have the opportunity to work alongside our Executive and Sous Chef on menu development and creation.

Reporting to the Director of Sales and Marketing, this is a pivotal role in the team, where a self-driven proactive approach is paramount.

You will:

• Drive sales to ensure revenue and conversion targets are achieved for C&E business including Residentials.
• Liaise with the entire operations team to ensure high quality, impeccable service and experience is provided.
• Provide quotations for conference and events proposal covering venue, function, menu and accommodation costs ensuring revenue is maximized.
• Lead the reactive sales team including the overall coordination of events and conferences.
• Host high value client site visits and develop future business pipeline from repeat clients.
• You will be motivated, organized and outgoing by nature with the drive to continually learn and progress your career.
• Strong attention to detail and drive to succeed.
• Extensive experience in hotel Conference sales with a strong commercial acumen.

Reporting to the Director of Sales and Marketing, this is a pivotal role in the team, where a self-driven proactive approach is paramount.

You will be:

• Developing, managing and optimizing marketing content (yearly marketing plans), for all channels, focusing on increasing online performance, driving visibility/traffic and sale conversion across multiple segments.
• Lead the creation and management of compelling content and storytelling that aligns with marketing goals, business strategy and brand standards, ensuring high engagement across all channels.
• Developing and managing social media content, promotions and food & beverage initiatives.
• Developing creative advertising, copywriting, hotel collateral, direct mail, photography and overall internal initiatives including collateral design.
• Prospecting and managing key partnerships.
• Responsible for internal and external communication including the management of media and PR agencies.

This is your opportunity to join our close-knit professional Reservations Team at the Novotel & Ibis Sydney Darling Harbour. This position offers you the opportunity to work your way in an exceptional team environment that fosters learning, development and career progression. If you are ready for the next move in your career, apply now.

We are seeking for applicants on Full Time capacity to join our busy Reservations Team.

• Provide quality service to all guests by responding to their requests promptly, efficiently and courteously
• Attend to all incoming calls in a professional and polite manner, constantly striving to provide total customer satisfaction 
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills
• Ensure procedures are followed for all monetary transactions, accounting and banking accordingly

• Support the Talent & Culture Manager to ensure the hotel implements its annual T&C Business Plan and Training/Development Strategy
• Provide advice and guidance including coaching and support to Managers, Supervisors and Team Leaders on talent administration, performance management, training and development.
• Handle any team member grievance matters or interpersonal conflict sensitively and professionally, with an understanding and consideration of business risk, taking mitigating actions where required and escalating as needed to the Talent & Culture Manager.
• Lead and facilitate positive change management in relation to workforce culture.
• Ensure the hotel induction process is monitored and updated regularly with changing conditions within the hotel.
• Support Reward & Recognition programs and assist Talent & Culture Manager to drive and communicate these programs.
• Ensure health, safety and welfare of all staff is provided for through implementation of Accor Health and Safety initiatives.  Assist in the effective operation of the WHS Committee.
• Co-ordinate all internal events eg: employee briefings, annual Christmas party.
• Assist Talent & Culture Manager, General Manager and the Department Head team with employee relations initiatives, co-ordinate reward and recognition programs and deliver training programs.
• Support the Talent & Culture team in ensuring activities are in line with department budgets and keep accurate records of invoices and monthly expenditure, reporting any discrepancies or concerns to your manager.

This position is responsible for assisting the Financial Controller in the daily operation of the Finance department, directly overseeing and assisting with accounts payable, receivables (and where applicable, payroll operations).

• Process correct and timely payment of creditors accounts.
• Process correct and timely payment of other accounts, e.g. expense claims, Prepayments, Petty Cash, CAPEX etc.
• Ensure required authorisations and supporting documentation for all payments.
• Reconcile all payments to Trial Balance, General Ledger, Balance Sheet and/or supplier’s statements.
• Carry out End of Month procedures.
• Maintain orderly files and records of payments and correspondence.
• Provide required reports for office records, head office reporting, etc.
• Maintain and update data in Accounts Payable computer program.
• Send notification to superannuation companies of new and terminated team members.
• Ensure general cashiering process are conducted accurately and cash banked in on a timely basis.
• Assist with the Business Activity Statement (BAS) and other tax requirements.
• Work with Heads of Department to develop effective measures to enhance their profitability.
• Assist Assistant Financial Controller in the Monthly General Ledger reconciliations.
• Process weekly payroll.
• Interpret pay conditions under the relevant award or agreement.
• Process payroll transfers through nominated bank.
• Generate reports.
• Generate monthly superannuation contributions to nominated funds.
• Generate monthly payroll cheques/EFT payments

• Manage all aspects of Talent & Culture operations, ensuring efficiency and effectiveness.
• Serve as the primary communicator, liaising with managers and staff of all levels.
• Oversee and manage Talent & Culture systems including learning management, recruitment, and filing systems.
• Provide administrative support to the General Manager, offering a unique opportunity to work closely with the Executive Committee.
• Drive innovation and process improvement while maintaining the highest levels of confidentiality and discretion.

Reporting directly to the Operations Manager, you will be overseeing the Front Office function at a leadership level, whilst ensuring the highest level of guest satisfaction, and leading a team of dedicated professionals to deliver unparalleled service. You will be responsible for the following: 

• Ensureing hotel targets around RPS, NPS, Loyalty and room upselling are met to ensure KPI’s are achieved.
• Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis and simple configuration changes to ensure an efficient and effective system.
• Train, supervise, and motivate front office staff to provide exceptional service and maintain a positive work environment.
• Prepare revenue and occupancy forecasting, as well as Front Office monthly reports, commenting on key performance indicators in order to drive the financial performance of the hotel.
• Monitor all VIP’s, special guests and their requests to and their needs are met and loyalty is maintained.
• Collaborate with other departments to coordinate guest services and ensure seamless guest experiences.
• Strive to implement the Accor Vision and demonstrate active use of Accor Heartist Values in order to lead by example.

Reporting to the F&B Operations Manager, the Assistant Restaurant & Bar Manager duties will include;

• Providing leadership and support to our F&B team, empowering them to create exceptional experiences for our guests
• Developing your team and coaching them on internal procedures and service culture
• Liaising with all internal stakeholders to allow for the effective operation of our Restaurant & Bar
• Be a 'Service Spotter' ensuring the Restaurant & Bar environment is well maintained, clean and everything is ready for service
• Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.

Reporting to the Outlets Manager, our Junior Sommelier will be a pillar within our Atelier team, displaying high levels of professionalism and guest obsession. 

To apply for this this sought-after role, you will demonstrate previous experience in a similar position and have a strong focus on perfection, passion for the industry. Through holding a WSET Level 2 you will be able to display your keen knowledge surrounding wine and food pairings, ensuring that all guests experiences within Atelier are exceeded. 

Reporting to the Housekeeping Manager, you will be responsible for the cleaning and resetting of our guest rooms, maintaining our cleaning trolleys and ensuring they always remain stocked, assisting with the movement of linen as required, and participating and supporting special cleaning projects as they arise.

Reporting to the Director of Sales & Marketing, you will be responsible for the development of the conference & events sales team and drive revenue strategies to achieve targets.

Your responsibilities will encompass the development of new business opportunities, requiring a proactive approach and initiative. This position involves a proactive element, making it an ideal fit for those who thrive on the excitement of seeking and hunting out new business opportunities. If you have a passion for business development and the dedication to manage a small team, this role is tailored-made for you!

As a member of the Executive Committee, and alongside other capable executives, you will be leading, guiding and inspiring our operations team to elevate the guest experience by anticipating and exceeding expectations, ensuring that every interaction reflects the luxury and sophistication associated with the Sofitel brand.

Reporting to the General Manager, our Hotel Manager will be an exceptional leader, an entrepreneur and luxury connoisseur who has the ability to find the ’yes’ in every situation. You will be guest and quality obsessed and have a genuine passion for the industry wanting to make your mark at Sofitel Sydney Darling Harbour.

Reporting to the Director of Sales & Marketing, you will be responsible for managing and securing conference & events bookings for all venues with a key focus on our conference & events spaces. You will be empowered to determine clients’ event needs, responding to client enquiries, and providing quotes for event proposals covering venue, function, menu and beverage costs ensuring revenue is maximized. You will develop successful professional relationship with your clients and maintain effective and timely communications – before, during and after the event. Working closely with the Sales & Marketing Team you will have a focus on driving and converting business to ensure targets are met. You will continually liaise with the operations team to ensure high quality, impeccable service and experience is provided.

Our Stewarding Supervisor is required to:

• Supervise and coordinate activities in the Stewarding Department to ensure all Food and Beverage Outlets and the Kitchen are provided with clean and sanitised operating equipment.

Reporting to the Director of Sales & Marketing, you will be responsible for managing and securing private event bookings for all venues. You will be empowered to determine clients’ event needs, responding to client enquiries, and providing quotes for event proposals covering venue, function, menu and beverage costs ensuring revenue is maximized. Working closely with the Sales & Marketing Team you will have a focus on driving and converting business to ensure targets are met. You will continually liaise with the operations team to ensure high quality, impeccable service and experience is provided.

• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Keep all working areas clean and tidy and ensure no cross contamination.
• Assist other departments wherever necessary and maintain good working relationships.
• Report maintenance, hygiene and hazard issues.
• Awareness departmental targets and strive to achieve them as part of the team.
• Assist Senior Chefs with menu preparation and ensure adequate supplies are available for service.
• Ensure that all service and brand standards are met while on shift. 

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge.