Total 12 executive assistant job vacancies in melbourne australia

At the Pullman Melbourne on the Park, we are seeking a dynamic people person who has a keen eye for detail to join our Front Office Team as Assistant Night Manager on a Full-Time basis.

You will:

• Provide efficient service for guest registration and departure
• Offer and maintain highest level of customer service to the guests at all times
• Carry out tasks as specified by the Night Manager and or Front office Assistant Manager. 
• Assist the Night Manager in preparing all overnight reports & cross checking and balancing of daily transactions for all outlets.
• Maintain accurate guest accounts and provide precise, helpful information
• Ensure safety of all guests and employees and coordinate with other hotel departments for any maintenance or emergency needs
• Monitor security and safety protocols, including surveillance systems and building access.
• Provide leadership and guidance to staff during the night shift.

Responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.

This is a hands-on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:

• Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.
• Manage and supervise tasks of staff to ensure that highest quality service is delivered and department standards are met.
• Provide loyalty incentives, whilst applying a creative lens that is ambitious & “out-of-the-box”
• Review and implement Procedures
• Communicate with Hotel Manager on all matters regarding guest services & hotel operations.
• Supervise shift handover procedures.
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.

About you

As an Assistant Front Office Manager, you will show your leadership and interpersonal strengths to maximise the Rooms Operations. You are a driven problem solver with a creative approach to delivering the ultimate guest experience.

What you will be doing?

• Management of the day to day operation of Front Office, Telephones, and Night Audit functions.
• Ensure service standards are maintained in the aforementioned areas.
• Ensure profitability is maximised.
• Ensure customer/guest and staff needs are met.

About you

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation along with a strong knowledge of the hotel its and surrounding area.

You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of security. You have an outcome driven approach to performance and results. Strive to achieve excellence in your field.

What you will be doing?

• Coordinate and manage the day to day operations of the hotel whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day.
• Be proactive and resourceful when attending to guest requests.
• Take initiative to ensure that interactions with our customers are positive and productive.
• Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
• Provide guidance, support training and leadership to all employees.
• Monitor training and offer guidance to employees whilst on shift.
• Assist in all areas of the hotel during peak times to eliminate potential issues.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Available to work varied shifts from early mornings to late evenings, including weekends and Public Holidays.

• Assist with the roll out of all the hotel’s marketing strategies, campaigns and projects
• Support delivery of integrated marketing campaigns including development and management of project timelines, co-ordinating the development of marketing materials, and liaising with internal stakeholders as well as external agencies
• Create strong campaigns for social media, promotional events and marketing materials for internal and external communications
• Create compelling and impactful materials to promote competitions and promotions
• Complete campaign trackers weekly, including Post Campaign analysis reports in collaboration with the Marketing Manager
• Create and develop creative briefs for third-party content creators and production teams
• Should have an eye for creativity and visual aesthetic, knowledgeable in using a camera for in-house photography
• Together with the guidance of the Marketing Manager, build a strong promotional calendar across all products/outlets with clear objectives and activities that support business goals

This is an opportunity to develop and execute the culinary experience for the hotel and take full accountability for business goals. A role with creative license & a chance to showcase your passion for food. You will collaborate closely with the hotel leadership team, and is responsible for talent development, overall financial performance of kitchen & stewarding operations and will actively contributes towards revenue generation. 

What you’ll be doing?

• Designing, costing and implementing innovative menus within the standalone venue positioning
• Recruit, select, train and inspire the kitchen & stewarding team, and assist in developing Accor’s next generation of kitchen leaders
• Oversee the food preparation, purchase and selection 
• Ensuing safety & hygiene standards & compliance across the food and beverage operation to achieve HACCP standard 
• Foster a learning atmosphere, championing continuous improvement, innovation, and a passion for providing exceptional service
• Creates standard recipe cards with pictorials, establish and maintain standard recipes (including photographic presentation) of all menu items while you will be driven to constantly redevelop menus, recipes, techniques and systems

About you

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation along with a strong knowledge of the hotel its and surrounding area.

You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of security. You have an outcome driven approach to performance and results. Strive to achieve excellence in your field.

What you will be doing?

• Coordinate and manage the day to day operations of the hotel whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day.
• Be proactive and resourceful when attending to guest requests.
• Take initiative to ensure that interactions with our customers are positive and productive.
• Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
• Provide guidance, support training and leadership to all employees.
• Monitor training and offer guidance to employees whilst on shift.
• Assist in all areas of the hotel during peak times to eliminate potential issues.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Available to work varied shifts from early mornings to late evenings, including weekends and Public Holidays.

Joining the commercial heart of our hotel and reporting to the Event Planning Manager, you will: 

• Organisation of secured conference & events business, from point of event confirmation through to post event follow up
• Develop successful professional relationships with clients and maintain effective and timely communication 
• Preparation of Event Planning documents as required – including Request for Information, Event Orders, Invoices & Floorplans
• Ensure progress deposits and final accounts are invoiced and payments received in a timely manner, complete billing and post charges for each event
• Coordinate between Conference & Events and operational departments to ensure preparations for conferences have been made
• Coordination and Hosting of site inspections, pre-conference meetings and post conference reviews with clients
• Proactively seek feedback from in house and past event clients to ensure client satisfaction and to generate repeat business

Joining the commercial heart of our hotel team and reporting to the Director of Sales, you will be part of a team responsible for the planning of group reservation bookings including conference & events, sporting, corporate, special event, inbound and ad-hoc groups. You will work with our Sales and Planning teams and clients to group reservations are planned effectively and efficiently and your responsibilities will include: 

• Management of group room blocks and rooming lists
• Handle group accommodation queries and special requests 
• Manage Hotel inventory with relation to Group Reservations 
• Prepare group information and briefing for relevant Hotel departments
• Proactively seek and address feedback from clients and develop ongoing client relationships
• Quoting and securing group accommodation from non-catered groups and managing contracting, billing and handover for these groups 

Working with a dedicated team, you will utilise your strong relationship and administrative skills; collaborating with other departments to build and maintain partnerships with our existing / potential guests and clients to drive results.

The role will include the following responsibilities (but not limited to): 

• Proactively manage the online presence of hotel on microsites, Accor channels and via our third party providers;
• Manage all social media channels of hotel;
• Work with and support strategy development and activities to constantly improve the hotel website traffic including but not limited to SEO, SEM and reciprocal links; 
• Implement and maintain a 12 month marketing calendar for Food & Beverage, Leisure segment and Meetings and Events; 
• Distribution and marketing communications to internal and external stakeholders Design and printing all food and beverage menus;
• Maintain hotel and Accor image library and update as and when new images become available;
• Manage and increase the hotel’s database via Opera, InTouch and special events;
• Assist Commercial Director with any marketing and advertising requirements;
• Creative writing for all segments of the business for online and offline marketing communications including but not limited to, Press Releases, Special promotions, Social media Print advertising;
• Managing supplier relationships including print, web, design and media agencies;
• Prepare monthly marketing reports such as marketing campaign ROI for the month end reporting as well as presentation slides for owners
• Understand & adhere to brand standards when responsible for external marketing;
• Liaise and manage local partnerships with attractions and services within the local area and 
• Be aware of business peaks and low’s and contribute innovative ideas to assist in building revenue. 

•    Oversee the hotel's website, ensuring it is user-friendly, visually appealing, and up-to-date- both hotel brand web and ALL.com
•    Optimize website content for search engines (SEO) to improve organic rankings.
•    Manage and grow the hotel's presence on various social media platforms (e.g., Facebook, Instagram & LinkedIn).
•    Plan and execute online advertising campaigns (e.g., Google Ads, META Ads) to target potential guests and maximize ROI.
•    Monitor and adjust ad spend and targeting based on performance metrics.
•    Implement email marketing campaigns to nurture leads and encourage repeat bookings.
•    Create compelling newsletters and promotions.
•    Create and curate content (blogs, articles, videos, etc.) to engage and inform potential guests.
•    Use web analytics tools (e.g., Google Analytics) to track and analyse website and campaign performance.
•    Generate regular reports and insights to make data-driven decisions.
•    Actively seek out and secure group bookings and events such as sporting team, groups, entertainment and business events- Proactive Sales.
•    Coordinate with event planners and clients to ensure successful execution.
•    Actively seek out corporate entertainment, family gatherings, office events, weddings and key calendar events. 
•    Maintain accurate records of sales activities, contracts, and client communications.

Responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.

This is a hands-on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:

• Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.
• Manage and supervise tasks of staff to ensure that highest quality service is delivered and department standards are met.
• Provide loyalty incentives, whilst applying a creative lens that is ambitious & “out-of-the-box”
• Review and implement Procedures
• Communicate with Hotel Manager on all matters regarding guest services & hotel operations.
• Supervise shift handover procedures.
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.