Total 2,488 Transportation / Logistics job vacancies in VIC - Regional - Latrobe Valley

JOB DESCRIPTION

OVERALL, PURPOSE OF THE JOB

The role is responsible for responding to, and actioning, customer enquiries which could not be resolved via TGE First Call resolution process. The Freight Investigator role is located on the depot floor enabling the location of freight and resolution of escalations and enquiries. The role is required to respond to customers in line with agreed Service Level Agreements and work to prevent reoccurrence by working with internal stakeholders to identify the root cause of the issue. The role is also responsible for the accurate representation of freight in their care (correctly scanned, easily identifiable and retrievable).

PRIMARY DUTIES & RESPONSIBILITIES

Customer

 •Have a customer mindset to drive optimum customer service solutions

• Read customer situations accurately and anticipate their needs

• Provide timely, accurate and thorough information in response to customer queries and escalations through inbound and outbound customer contact

 •Positively and meaningfully contribute to the business goal to drive NPS

 •Create a safe environment and process freight in a manner that will avoid injury to yourself or others; and ensure that freight is kept in good condition and damages are minimized

•Contact customers to provide status updates on enquiries

Teamwork

•Foster a spirit of teamwork and co-operation within your team and between your team and other parts of the business

 •Work effectively with internal stakeholders to resolve customer queries and freight issues

•Work as part of a wider team and other departments in Operations to share knowledge and customer       insights

•As required, assist to upskill and cross-train team members

Accountability

•Ensure correct and accurate reporting and processing of freight

•Compliance with set KPIs with respect to responding to and actioning customer enquiries

•Maintain an accurate representation of the customer enquiry queue by updating and closing out customer enquiries when complete, ensuring that the status of the enquiry is represented accurately

•Constantly work to promote safe work practices and safe working environments

•Take full ownership of complaint or escalation through to completion, to achieve a timely and effective resolution Integrity

•Demonstrate honesty and integrity in all facets of your work

•Be respectful and courteous to all

REQUIRED SKILLS AND CAPABILITIES

Technical

•Sound operational knowledge in a parcel delivery business

•Sound PC skills including programs such as Excel, Salesforce, iTrak, iTrace

•Dangerous Goods Awareness training

•Knowledge of scanning processes

 Business

•The capacity to work in a busy, time sensitive environment

•Strong organizational skills

•Care in freight handling to ensure no damage occurs

•Capacity to accurately follow instructions

 Human Relations

•Sound interpersonal and communication skills, both written and verbal

•Capacity to build effective relationships with stakeholders

•Ability to priorities workloads

•Preparedness to handle all tasks in a conscientious manner

•Strong organizational skills and attention to detail

•Ability to resolve conflict and negotiate solutions to problems quickly

QUALIFICATIONS AND EXPERIENCE REQUIRED

• Clear understanding of network and logistics management
• Demonstrated experience working in a logistics environment.
•  Proven experience in depot operation

ESSENTIAL PERSONAL ATTRIBUTES

•Initiative and enthusiasm

•Strong team orientation

•Flexible and able to adapt to constant change

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express

The Role:

Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology with a diverse pipeline of development programs across various diseases. As an employee, you'll be part of a continually growing organization working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives. Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience with the potential to make a significant impact on patients' lives worldwide.

Moderna is committed to enhancing Australia's biotech landscape through a long-term partnership that focuses on strengthening pandemic resilience. Our Melbourne-based large-scale mRNA vaccine manufacturing facility will be a cornerstone in Australia's ability to respond to future health threats efficiently. This collaboration not only brings cutting-edge medical technology to the forefront but also emphasizes job creation and local talent development. We're inviting visionary professionals to be part of this transformative journey, making a tangible impact on global health security.

At Moderna’s Melbourne facility, the Maintenance Planner and Scheduler is vital in ensuring the smooth operation and reliability of our manufacturing processes. Reporting to the Plant Engineering Manager, this role is at the forefront of planning, scheduling, and executing maintenance activities. By working closely with various teams, you will optimize workflows, minimize downtime, and uphold Moderna’s commitment to safety, compliance, and efficiency.

Here’s What You’ll Do:

Within 3 Months, You Will…

• Acclimate to Moderna’s processes and policies, familiarizing yourself with the facility’s equipment and maintenance needs.

• Begin developing and managing the maintenance schedule, ensuring all resources are effectively allocated.

Within 6 Months, You Will…

• Take full control of maintenance planning, including direct management of external contractors, ensuring adherence to safety and quality standards.

• Utilize CMMS to its full potential, tracking, and reporting maintenance activities, contributing to compliance and operational excellence.

Within 12 Months, You Will…

• Lead significant maintenance initiatives such as shutdowns and outages, demonstrating effective planning and resource allocation.

• Analyze maintenance data to identify improvement areas, developing strategies to enhance equipment reliability and performance.

• Participate actively in maintenance strategy development, including preventive and predictive maintenance programs, setting new benchmarks in maintenance excellence.

Here’s What You’ll Bring to the Table:

• Bachelor’s degree in Engineering, Business Administration, or a related field is preferred.

• Relevant certification in maintenance planning and scheduling, such as CMRP or similar, is advantageous.

• 5+ years of experience in maintenance planning and scheduling within a manufacturing or industrial environment. Experience in a regulated (cGMP preferred) environment is highly desirable.

• Proficiency in using CMMS (ideally Maximo) and other maintenance planning tools.

• Strong organizational and time management skills, with the ability to manage multiple priorities and deadlines.

• Excellent interpersonal and communication skills (verbal and written) are required. Ability to work collaboratively across functions and lead without direct authority.

• Technical understanding of maintenance work processes and the ability to read and interpret technical documentation and drawings.

• Knowledge of reliability-centered maintenance and experience in implementing preventive and predictive maintenance programs.

• Familiarity with standard maintenance practices, safety standards, and environmental regulations.

• Proficiency in Microsoft Office Suite (Excel, Word, and PowerPoint) is required.

• Demonstrated ability to analyze data, identify issues, and develop solutions to enhance maintenance operations and equipment reliability.

• Ability to represent the organization’s interests, objectives, and policies in a professional and responsible manner.

Moderna offers personalized benefit programs and well-being resources as unique as our global workforce so employees can do their best work.

We recognize and appreciate your diverse needs and interests and do our best to support you at work and at home with:

• Quality healthcare and insurance benefits
• Lifestyle Spending Accounts to create your own pathway to well-being
• Free premium access to fitness, nutrition, and mindfulness classes
• Family planning and adoption benefits
• Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, and a discretionary year-end shutdown
• Educational resources
• Savings and investments
• Location-specific perks and extras!

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world. 

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.

Moderna is a smoke-free, alcohol-free and drug-free work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!

Moderna is proud to be an equal opportunity workplace and is an affirmative action employer.

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is an E-Verify Employer in the United States. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Belonging, Inclusion, and Diversity are critical to the success of our company and our impact on society. We’re focused on attracting, retaining, developing, and advancing our employees and believe that by cultivating diverse experiences, backgrounds, and ideas, we can provide an environment where every employee is able to contribute their best.

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the Talent Acquisition Partner or contact the Accommodations team at leavesandaccommodations@modernatx.com.  (EEO/AAP Employer) 

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