Total 46 service operations manager job vacancies in Others category in Wetherill Park

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

About the Role! 

Pullman & Mercure Melbourne Albert Parkare looking for an experienced, enthusiastic and proactive Assistant Manager with experience working within a large operation that can take this landmark hotel to the next level, to join the Front Office team at Pullman & Mercure Melbourne Albert Park.

Reporting to the Front Office Manager, you will: 

• Assist the Front Office Manager with all aspects of departmental operations, making business decisions that will exceed service expectations for our guests and staff. 
• Assist in developing, implementing and maintaining procedures for the Front Office department and fostering a focus on guest engagement.
• Assist with the management of the team including training and development, ensuring the team’s success.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Manage departmental staffing levels ensuring maximum productivity for the Front Office team.
• Build and establish strong relationships with existing and new guests, promoting and empowering the Front Office team for success. 

About the Role

We are looking for an experienced and enthusiastic Duty Manager to join the Front Office team at Pullman & Mercure Melbourne Albert Park.

Reporting to the Front Office Manager, you will: 

• Lead a shift of front office professionals, including our overnight team, ensuring our guest experience is at the forefront at all times.
• Assist in developing, implementing and maintaining procedures for the Front Office department and fostering a focus on guest engagement.
• Assist with the management of the team including training and development, ensuring the team’s success.
• Lead by example when attending to guest requests. Be proactive and resourceful.
• Responsibility for the health and safety of all patrons, guests and staff members.

Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits. 

This is a great opportunity for a strong Assistant Manager to take the next step in their career.

As our next Front Office Manager reporting directly to the General Manager, you will:

• Lead the Front Office Team to deliver peak moments to our guests 
• Create welcoming places and memorable experiences not only for our guests but also for your team
• Provide excellent customer service and resolve guest issues in a timely and professional manner
• Empower our team to always go the extra mile for our guests
• Coach and mentor Guest Service Agents and Assistant Manager to grow their careers
• Monitor and report on key performance metrics to identify areas for improvement
• Participate in the development and implementation of front office policies and procedures
• Work closely with the General Manager on projects, reports and initiatives in the hotel and with the whole hotel team
• Take on duties outside of the traditional FOM role to grow your skill set and be the right hand to the General Manager.

Reporting directly to the Director, Operations, Finance & IT the Commercial Manager will provide strategic financial leadership and data-driven insights to support the growth and profitability of the company's operations in the Asia Pacific region. This role will oversee a team of analysts to provide accurate financial reporting, forecasting, modelling, insights, budgeting, and robust business intelligence capabilities to drive business performance.  

Key responsibilities required for the role: 

Financial Planning & Analysis 

• Develop and implement financial plans, budgets, and forecasts for the Asia Pacific region, including New Zealand, Australia, and countries between Japan and Korea. 

• Run the Period end calendar ensuing all key tasks are achieved on time and reports are accurate 

• Analyse financial performance against targets and identify areas for improvement across the region, focusing on key performance indicators (KPIs) 

• Conduct ad-hoc financial analysis as needed to support strategic decision-making in specific markets within Asia Pacific. 

Budgeting and Forecasting 

• Oversee the development and execution of the budget process, ensuring timely delivery and alignment with strategic objectives. 

• Ensuring the rolling Forecast process is followed and collaborate with Sales & Production to ensure all risks and Opportunities are identified in a timely manner 

• Challenge leadership on performance outcomes and goals, providing data-driven insights to drive improvements. 

• Forecast future financial performance based on market trends, economic indicators, and operational plans. 

Business Intelligence 

• Oversee the development and maintenance of business intelligence dashboards and reports using Jet Reports, data warehouse, and Microsoft Dynamics ERP. 

• Analyse large datasets from manufacturing outputs, market sales information, and consumer research to identify trends, patterns, and opportunities. 

• Provide data-driven insights to support strategic decision-making across the region, focusing on achieving the strategic growth objectives.  

Team Leadership & Development: 

• Lead a team of financial analysts, including the Production & Supply Chain Analyst and Commercial Insights Analyst, to ensure the timely and accurate delivery of financial information for the Asia Pacific region. 

• Develop and mentor team members to enhance their skills and capabilities. 

We have an outstanding opportunity to join our Front Office team as a Duty Manager! 

The role reports directly to the Front Office Manager and to the Director of Operations your primary responsibility is ensuring a high level of guest service at all times across the hotel.

As Duty Manager, your tasks and responsibilities will consist of, but are not limited to the following:

• Assist with the management of all operational departments as required
• Management of roster, costings and forecasting
• Professional development of Guest Service Agents to ensure strong succession planning
• Involvement in and management of setting KPI's for Front Office & guest satisfaction
• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
• Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
• Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Overseeing of whole guest experience from Reservation through to departure.
• You are naturally a confident person who is able to approach people and initiate conversation.
• You are able to manage your time and can handle juggling numerous tasks at once and have experience. 

Job Title: Partnership Manager 
Location: Macquarie Park, Sydney, NSW, Australia – hybrid (in-person & remote)
Job Type: Full-time 

Reporting: To the CEO 

About Us:
Step into one of the most exciting and fastest-growing sectors in the economy with ShiftCare! As the market leader in Australia, we're transforming care management for home care, disability, aged care and healthcare providers. Our innovative platform simplifies scheduling, client management, billing, and compliance, empowering care professionals to deliver exceptional care.  

Key Responsibilities:

• Develop and execute strategies to build and maintain strong partnerships with key industry stakeholders across Australia, USA and Canada
• Identify, Target, Prioritise and pursue new partnership opportunities to expand ShiftCare’s reach and influence.
• Manage the partners' webinar pipeline, ensuring successful planning and execution of events.
• Identify and facilitate collaboration opportunities, including social, webinars, ebooks, blogs, whitepapers, and event participation.
• Oversee and manage the partnership referral program, including tracking and reporting performance.
• Collaborate with internal teams to align partnership goals with ShiftCare’s strategy.
• Monitor partnership performance and provide regular updates and insights to the CEO.

Skills & Experience:

• Minimum of 5 years of sales experience or proven expertise in partnership management.
• Demonstrated track record of meeting or exceeding sales targets through successful partnerships and business development
• Proven ability to drive sales through strategic partnerships, including a strong understanding of sales pipelines, lead generation, and conversion strategies
• Excellent communication, negotiation, and presentation skills.
• Familiarity with the healthcare sector is advantageous

Join Us:
This is your chance to make a significant impact in a booming sector and drive success through effective partnership management. Make your mark with ShiftCare!

We are currently seeking a full time Reservations Manager to lead our fantastic reservations team. Reporting directly to our Commercial Director, this role will see you ensuring that the correct procedures are used in receiving, processing and confirming hotel reservations, working closely with our Director of Revenue in ensuring maximum yield.

Particular responsibilities will include: 

• Lead and support the reservations team, providing guidance and resolving queries.
• Respond promptly to reservation requests, ensuring accurate recording in the system.
• Maintain the Opera Reservations system, updating rates, availability, and mail messages.
• Review no-shows and provide follow-up details to the Assistant Manager.
• Ensure all reservations are up to date in the Property Management System (PMS).
• Verify regular client reservations for accuracy and quick check-ins.
• Monitor occupancy, apply stop-sell in PMS when needed, and inform relevant departments.
• Manage group reservations, ensuring accuracy in rooming lists and special requests.
• Reconfirm arrivals and pass necessary information to the Front Desk.
• Maintain and update guest history, sharing insights with management.
• Anticipate busy periods, manage allotments, and ensure proper utilization.
• Apply yield management practices and participate in monthly strategy meetings.
• Verify rate manuals and ensure accuracy of rates in the system.
• Collaborate with sales to forward leads and provide feedback on corporate markets.
• Ensure open communication between Front Office and Reservations teams.
• Complete daily tasks such as filing, correspondence, and reporting.
• Adhere to Emergency Communication protocols for media inquiries.
• Perform other duties as assigned by the manager.

As a Department Manager you are responsible for supporting the Sales and Profit goals by setting a plan for your department to deliver a Great Customer Experience in line with your store. You ensure you have a Great Team and support their development, working with succession planning, talent development and structured performance management for your team based on results, values, and leadership.     

Key responsibilities: 

• Regularly analyse and follow up Sales & Profit KPIs for your department and together with the Visual  
• Merchandisers you take action to maximise sales. 
• Drive Hello Member program in line with country goals
• Ensure your department continuously meets H&M standards and follow this up using the Customer Experience Tool.  
• Together with your Visual Team, you ensure the implementation of the Commercial Handbook. 
• Evaluate and manage the performance of your team; give regular feedback, execute performance development reviews, development plans, follow-up and take any appropriate action to improve performance and develop your team. 
• Actively work with a talent pipeline in your department to support the business and store needs.