Overview: Lead the Service, Repair, and Spare Parts process from quote to payment, ensuring customer satisfaction and loyalty throughout the product lifecycle.
Responsibilities:
Manage end-to-end Service, Repair, and Spare Parts process.
Ensure timely payments for services and parts.
Develop and implement Customer Care networks.
Enhance customer experience and understand market needs.
Promote continuous improvement and participate in new product development.
Identify suitable sales channels.
Optimize issue resolution and logistics processes.
Qualifications:
Experience in operations management.
Strong customer care and lifecycle management skills.
Leadership and team management abilities.
Analytical and problem-solving skills.
Effective communication.
... Click here to view more detail / apply for Operations Director
