Total 6,080 service centre manager job vacancies in Others category in Australia

• Part-time 0.8FTE (Tuesday - Friday) ongoing position
• Work from our Campbelltown office + within the South West Sydney area
• Competitive salary + Generous Salary Packaging benefits of up to $18,550  

What you’ll be doing
We’re looking for an experienced non-clinical or clinical Case Manager, to play a crucial role in ensuring the delivery of high-quality care to clients participating in our Short-Term Restorative Care (STRC) program. The STRC program is an innovative and flexible care initiative that provides early intervention to optimise the functioning and independence of older people, aiming to reverse and/or slow functional decline.

As Non-Clinical Case Manager your duties will include:

• Coordinating wellness and reablement services, social support, community services, multidisciplinary meetings, and administrative tasks in line with assessed needs and with support and oversight of appropriately qualified health professionals.
• Undertaking customer assessments, and care planning with support and oversight of appropriately qualified health professionals.
• Liaising with other agencies, health care professionals and specialists.
• Co-ordinating the delivery of services within customer’s individualised plan and budget.
• Working collaboratively with the customer and their support network to monitor and review the individual plan, ensuring supports remain and within the agreed plan.

As Clinical Case Manager your duties will include:

• Overseeing wellness, reablement, and social support services based on assessed needs, including community services, multidisciplinary meetings, and administrative tasks.
• Conducting initial and ongoing comprehensive assessments, create care plans, and support customers by monitoring health and clinical needs.
• Providing guidance and liaise with other agencies and healthcare professionals.
• Ensuring the delivery of services aligns with the customer’s individualised plan and budget.
• Collaborating with customers and their support networks to regularly review and adjust care plans to maintain independence and meet program guidelines.

Find the full Position Descriptions below:

• Non-Clinical Case Manager
• Clinical Case Manager

Alternatively, for more information contact Shinayd Trotman (Team Leader - Short Term Restorative Care) at [email protected] or on 0467 925 458. *Please do not applications to Shinayd directly*. 

Who we’re looking for
Non-Clinical Case Manager

• The ideal candidate for this role should have extensive experience in STRC or HCP delivery, demonstrating advanced care planning and case management skills.
• Possess the ability to assess service provision to ensure high-quality and effective care for older adults, showing a high level of sensitivity towards issues impacting this demographic.
• Exhibit a strong commitment to advocating for the rights of older adults.
• Experience in managing a brokered budget efficiently, including tasks such as invoicing and financial processing.

Clinical Case Manager

• The ideal candidate will have a background in Nursing, or a related field with min 2 years’ experience in clinical care within home, community, or aged care settings. Desirable,12 months experience within STRC or HCP delivery.
• Advanced skills in case management, assessment and clinical care planning, as well as working knowledge of wellbeing and reablement.
• Ability to evaluate service provision to ensure high-quality care that meets standards.
• High level of sensitivity, understanding of issues impacting older adults, and commitment to advocacy.
• Strong understanding of Aged Care Quality Standards, Open Disclosure, The Aged Care Code of Conduct, and SIRS.
• Proficiency in MS Office and Client Information Systems (Carelink+ preferred).

The facilities team is essential for creating a productive and efficient work environment. They manage physical workspace, handle office logistics, and support day-to-day operations. By maintaining an optimal work environment, the facility team enables employees to focus on their core tasks and contribute effectively to the organization's success.

As an Office Manager at Endava, you will foster a welcoming and collaborative working environment within our newly renovated office space. You will identify opportunities to enhance the experience for our stakeholders and leadership team, using dynamic and impactful approaches to strengthen engagement across our office locations in the region.

You are a cultural driver advocating for inclusivity in the workplace, playing a pivotal role in articulating and representing Endava’s values to cultivate a positive work culture. This multifaceted position requires full-time attendance at our centrally located CBD office and prior experience in an operations-focused role, ideally in a scaling environment.

Responsibilities

• Office Management: Manage daily office operations including meeting room allocation, building access, weekly grocery orders for our communal pantry and fridge, maintaining office tidiness, and overseeing travel and delivery coordination for our stakeholders;
• Building Management: Administer furniture/equipment inventory, oversee building contracts and maintenance, monitor utilities, ensure compliance with legal standards, and maintain relationships with the landlord;
• Community Engagement: Proactively identify opportunities to strengthen team connections through community events, drive participation and engagement via internal communication platforms and social media, coordinate fortnightly community lunches, and assist leadership with company-wide announcements and All-Hands;
• Driving Culture: Advocate for an inclusive workplace that unifies our stakeholders and leadership team, and articulates and represents Endava’s values to foster a positive work culture;
• Reception/Front of House: Provide a positive and welcoming experience for guests and clients, and conduct tours of our newly renovated office space;
• Employer Branding: Collaborate with our People Experience and Marketing teams for internal and external events, meetups, conferences, community-based activities, and celebrations that represent Endava's cultural values;
• Onboarding: Support our People Experience team with onboarding, and provide a welcoming experience for new starters;
• Project Work: Collaborate cross-functionally with stakeholders from other teams to support various operational projects within the region;
• Health, Safety, and Security: Ensure compliance with health and safety regulations, act as a security and fire marshal, and provide first aid.

• Senior Leadership role within Rest's People & Culture team
• Hybrid working envionment with a focus on outcomes
• Sydney or Melbourne location 

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

The General Manager of People Solutions and Services is pivotal in driving operational excellence within the P&C department. This strategic leader will focus on optimising service offerings, enhancing employee experiences, and improving accuracy and efficiency in all operational processes – as well as strategically leading the remuneration and reward function. As a member of the P&C Leadership Team, this role acts as a driving force behind continuous improvement initiatives and the implementation of a robust P&C service model.

Thought Leadership and Strategic Advisor 

• Provide visionary yet pragmatic thought leadership to advance Rest’s People agenda, across the domains of HR technology, operations and remuneration. 
• Serve as a trusted advisor to the CEO, Executive team and Board, providing insights and recommendations on remuneration matters.
• Acts as a trusted advisor to the CPO, provide insights and advice on a range of strategic people matters, helping to shape the Rest People agenda

Operational Support

• Champion investment in advanced P&C systems, overseeing their implementation while managing relationships with operational vendors to enhance system efficiency. 
• Oversee an adept team responsible for the seamless execution of Rest's employee life cycle processes including onboarding, terminations, employment contracts, and workforce conditions.
• Oversee the payroll function, including outsourced service providers, ensuring accuracy, compliance, and timely delivery of services.
• Accountable for the design and execution of the Work Health and Safety (WHS) framework, encompassing the development and deployment of comprehensive wellbeing strategies and practices.
• Proactively manage HR operational vendors and systems

Operational Improvement

• Oversee the Operational Improvement team to pinpoint and enact enhancements in operational procedures throughout the People & Culture domain.
• Craft strategic initiatives to empower employees and managers with self-service capabilities for fundamental P&C functions, thereby elevating the user experience.
• Design and implement a tiered P&C service model
• Establish a robust people data, analytics, and reporting function 

Reward

• Design and execute performance and reward strategies, including the creation of relevant frameworks, policies, and plans that encompass remuneration, performance management, and incentive schemes. 
• Vigilantly oversee remuneration policies and procedures to guarantee effective design, application, and governance across the company, while maintaining strict compliance with critical regulations such as CPS 511.
• Administer the yearly performance evaluation and remuneration cycle, 
• Establish and maintain appropriate remuneration benchmarking practices 
• Take responsibility for drafting and presenting papers to the People, Culture & Remuneration Committee.

Leadership

• Establish clear team objectives that contribute to the broader People & Culture strategy, fostering an environment of accountability and excellence. 
• Oversee the team’s budget, optimising resource allocation to maximise the effectiveness of talent and capability programs. 
• Provide regular, constructive coaching and feedback to team members, facilitating professional development and career progression. 

Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits. With true work/life balance, this role is a part time position of 2 shifts per week. We are flexible with which days and willing to work around the right candidate.

We are seeking an energetic and enthusiastic Part Time Night Manager to ensure the smooth and efficient running of the Hotel's overnight operation, ensuring maximum guest satisfaction as well as the safety and security of the property.

What will you be doing?

• Managing the hotel overnight in the absence of the General Manager
• Complete audits of daily revenue and postings, making adjustments where needed
• Collate paperwork and reports for finance and management
• Provide efficient guest services including check in/out, request handling and providing hotel information
• Settle and maintain guest accounts, ensuring cashiering is accurate
• Maintain strict security procedures to ensure guest confidentiality and safety
• Maintain the hotels standard of professionalism
• Be analytical and possess an eye for detail
• Assist the Front Office Manager and General Manager in a variety of check and balance procedures
• Assist with food & drink service in Distrikt Cafe and help out when needed in the restaurant and bar