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• Part time (0.6 FTE) ongoing position, with flexibility to work additional hours as required
• Join the passionate team at headspace Dandenong, dedicated to supporting youth & families
• Competitive Hourly Rate + Super + Salary Packaging benefits of up to $18,550

headspace Dandenong is looking for a dedicated Administration Coordinator to join our team and play a pivotal role in enhancing our service delivery and operational efficiency.

As our Administration Coordinator, you’ll be the driving force behind our centre’s daily operations. From managing essential services to ensuring high-quality client interactions and compliance, you’ll play a key role in enabling our multidisciplinary team to deliver outstanding care.

Key Responsibilities:

• Assist the centre manager to coordinate the administration team in providing high quality, responsive and accurate reception and administrative duties
• Manage IT services and support, facilities, stationery and supplies
• Maintain medical records, process Medicare claims and reconcile income
• Ensure timely, high-quality reporting and communication with all stakeholders
• Collaborate with the Centre Manager to maintain quality and safety standards
• Assist in the induction of all new staff and in the recruitment function, as required

To view a copy of the full Position Description, click here.

About you
You’re an organized multitasker with a knack for keeping things running smoothly. Your interpersonal skills shine when working with a diverse group, particularly young people. With a solid background in office administration—preferably in a health setting—you’re adept at supporting teams and handling sensitive information with discretion.

What you bring:

• Substantial experience working in a similar role, preferably within a medical or health setting
• Ability to communicate with and support young people and their families with complex needs
• Strong organizational skills, with the ability to prioritise and manage your time effectively
• Advanced computer skills and familiarity with clinical and billing software, e.g., episoft
• Certificate IV or Diploma in a relevant discipline (highly regarded)

What we offer
EACH is the lead agency for headspace. At EACH you'll be supported to be your best.

We provide:

• Flexible work arrangements to support a positive work-life balance
• Competitive remuneration and conditions including generous leave options 
• Not-for-Profit Salary Packaging of up to $15,900 free income tax per year 
• $2,650 additional tax-free money towards meals and entertainment  
• Professional development, mentoring and access to evidence-based resources
• A variety of opportunities for career progression and professional development via formal and informal training, our leadership pipeline and discipline-specific learning
• Access to large, well-resourced working facilities including on-site parking 
• Support through a comprehensive Employee Assistance Program 
• 5 weeks paid annual leave, sick/carers leave, family & domestic violence leave, public holiday substitution policy, and more…

Join us at headspace
headspace is the National Youth Mental Health Foundation with EACH being one of the lead agencies. Each year, we help thousands of young people, and their family and friends, access vital support through our headspace services in over 145 communities across Australia, our online and phone counselling services, our vocational services, and our presence in schools. 

We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.

About the Role

We are looking for a self-motivated and highly organised individual to join our team in a newly created role as our InfoLink Coordinator. In this role you will be responsible for delivering exceptional and ongoing customer service and administration support to the Infolink and Technology Development.

Key opportunities for this role include:

• Provide assistance to the InfoLink Projects and Support Manager to coordinate successful installation of InfoLink Products throughout the project lifecycle.
• Schedule customer implementations and “go lives” dates for the Insite Support team.
• Maintain customer information records.
• Preparing customer quotations accurately, efficiently and in a timely manner.
• Ensure that tracking and monitoring of Hardware supplied to customers such as Cellular Routers and Hardware is completed.

·         Provide initial inbound call support to customers before sending the call off to the Insite Support Team.

To be successful in this role you will likely have:

• Excellent verbal and written communication skills.
• Be flexible and available to interact with employees at all levels.
• Be self-directed and motivated.
• A valid driver’s licence.
• Intermediate to Advance Level of Microsoft Office Suite.

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

​The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed over 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Crown Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up, and leading-edge technology.