Total 2,703 environmental officer job vacancies in Others category in Australia

• Part time ongoing position, with workdays on Monday & Thursday (9:54am-6:00pm) and every second Saturday (9:00am-3:00pm)
• Join a passionate team, working across both headspace Narre Warren & Pakenham sites
• $34 per hour + Super + Not-for-Profit Salary Packaging benefits of up to $18,550

Are you looking for a rewarding and fulfilling role in a dynamic and supportive environment? Look no further! headspace Casey Cardinia is seeking a highly motivated and enthusiastic professional to join our team.

As our Reception/Administration Officer, you will play a vital role in ensuring the smooth operation of our centre. Your days will be dynamic and fulfilling, encompassing both reception and administrative duties to support our team of dedicated professionals.

Key responsibilities:

• Form part of the reception team and liaise with headspace clients, staff, and other professionals both in person and over the phone, providing professional, friendly, warm and calm assistance
• Register and coordinate appointment bookings for our headspace primary staff, Youth Health Clinic, Allied health professionals and co-located services
• Ensure reception, waiting rooms, and consulting areas are tidy, comfortable, and inviting daily
• Arrange and prepare meeting/training rooms as needed, facilitating smooth operations for internal meetings and community engagements
• Assist with ordering supplies and coordinating maintenance tasks
• Perform data entry of client information, ensuring accuracy and confidentiality
• Assist with ad hoc administrative tasks set by the Line Manager, including supporting the billings system, recording client details into the CRM, scanning/uploading files and maintaining office supplies

To view a copy of the full Position Description, click here.

About you
To excel in this role, you will possess the following skills and experience:

• Previous experience working in an office environment, preferably within a medical or health setting
• A vibrant and engaging personality demonstrating your ability to create positive and welcoming environments for clients
• Ability to communicate with and support young people and their families with complex needs
• Demonstrated experience/interest in working with young people
• Proficiency in phone management, front desk operations, and office administration, with a keen focus on client relations and service excellence
• Strong organizational skills, with the ability to prioritise and manage your time effectively
• Demonstrated experience or interest in working with young people
• Proficiency in the use of digital technologies including word, excel, client records management and booking systems (EpiSoft)
• A certificate IV Business / Medical Administration equivalent or demonstrated learned experience is highly regarded

What we offer
EACH is the lead agency for headspace. At EACH you'll be supported to be your best.

We provide:

• Flexible work arrangements to support a positive work-life balance
• Competitive remuneration and conditions including generous leave options 
• Not-for-Profit Salary Packaging of up to $15,900 free income tax per year 
• $2,650 additional tax-free money towards meals and entertainment  
• Professional development, mentoring and access to evidence-based resources
• A variety of opportunities for career progression and professional development via formal and informal training, our leadership pipeline and discipline-specific learning
• Access to large, well-resourced working facilities including on-site parking 
• Support through a comprehensive Employee Assistance Program 
• 5 weeks paid annual leave, sick/carers leave, family & domestic violence leave, public holiday substitution policy, and more…

• Part time role, 19 hours per week
• Band 6 role
• Full time, 12-month max term contract

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

Play a key role in the implementation of Council’s Live Green Plan in relation to sustainability engagement, learning and action.

What you’ll be doing:

• Coordinate and facilitate the ongoing implementation of staff and community sustainability engagement and behaviour change programs.
• Provide professional advice and information to Council and the community on sustainability related issues.
• Coordinate the effective communication of sustainability information and behaviour change across Council and with the community.
• Develop and maintain relationships with the community to encourage active participation in sustainability related programs and activities.
• Support community initiated sustainability action and sustainability related groups.
• Lead, coordinate and facilitate environmental engagement programs for the Hume community and within Council and integrate environmental engagement and behaviour change within other Council programs.
• Lead the implementation, monitoring, review, evaluation and reporting of Council’s Live Green Plan including the Live Green community workshop program.
• Lead and coordinate the Green Team which leads staff behaviour change and.
• Initiate and support community environmental initiatives and projects.
• Maintain knowledge of best practice community behaviour change and evaluation techniques.
• Lead sustainability behaviour change in Hume both internally and externally.

The skills and experience you’ll bring to the role:

• Tertiary qualifications in environmental education, sustainability, community engagement, behaviour change, communications, community development, education, environmental science, environmental management or a related field or through lesser formal qualifications and substantial relevant experience.
• Demonstrated experience in developing, implementing and evaluating sustainability engagement and behaviour change programs; experience working with a culturally and linguistically diverse community would be an advantage.
• Demonstrated experience in Microsoft Office suite and experience in Internet and desktop publishing would be an advantage.
• Demonstrated experience in facilitation, presentation, influencing and motivating skills.
• Capacity to supervise staff.
• A current Driver’s Licence.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.

At XE, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile apps and over the phone.   

Last year, we helped nearly 300 million people access information about the currencies that matter to them and over 350,000 people used us to send money overseas. Thousands of businesses relied on us for information about the currency markets, advice on managing their foreign exchange risk or trusted us with their business-critical international payments.   

At XE, we share the belief that behind every currency exchange, query or transaction is a person or business trying to accomplish something important, so we work together to develop new and better currency services that put our customers first.   

We are proud to be part of Euronext Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions. Under Euronet, we have brought together our three key brands – XE, HiFX and Ria Money Transfer – to become the business that XE is today.  

The purpose of the Complaints Officer is to effectively manage customer complaints, ensuring the reputation of Xe is protected and that all complaints are handled within regulatory guidelines.  

Working closely with the wider management team and support teams across the business, the jobholder will lead from the front in ensuring a high-quality service is being delivered to customers. This will include providing feedback to managers on individuals and processes, highlighting any concerns and making recommendations for improvement. 

Our principles 

AMBITION - We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery 

RESPONSIBILITY - We get involved, bring our perspective and are always open to new ideas. We take personal responsibility 

COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community 

What you’ll do 

• Investigate and handle global level 2 escalated complaints (written and verbal) for consumers and small businesses through to resolution, in line with the approach and timescales outlined in the complaint handling policy. This includes taking live escalated complaint calls and making proactive calls to clients throughout the handling of a complaint.   
• Exercise own judgement in the specific approach to take with individual complaints (written/verbal, timing of contact) and making informed and well-reasoned decisions in the event of financial outlay (gestures of goodwill).  
• Assist Compliance/Risk with compiling cases and regulatory reporting.  
• Review any customer feedback and respond where required. Daily management of customer feedback (Trustpilot/CSAT/Delighted surveys), providing responses and analysing trends. 
• Provide monthly MI and associated commentary to internal parties on Complaints and customer feedback as required– including identifying key trends, conducting root cause analysis and making recommendations for process improvement as appropriate to prevent reoccurrence. 
• Complete any complaint logs daily, ensuring all data and commentary is accurately entered. 
• Assist team members in Care and other support teams with Level 1 complaint responses, ensuring responses are within required regional timescales, working closely with Supervisors and Managers to address any training or coaching needs of individuals.  
  

Success Measures/KPIs 

The quality of the complaint handling will be monitored via audits. 

The quality of complaint resolution will be monitored against complaint regulatory body decisions.  

Who you are 

• Previous experience of managing escalated complaints in a financial services industry is essential.  
• Excellent verbal and written communication skills are needed in order to understand a client’s complaint and explain complex processes in a clear, straightforward but effective way.  
• A solution focused approach is required to persistently follow matters through to resolution  
• A high level of drive and motivation are necessary to achieve results whilst working cross departmentally, providing feedback and managing expectations at all levels, senior management through to team level.  
• The job holder should be quality driven, ensuring accurate data integrity and adherence to all processes. A strong team worker is required, with the ability to build and maintain strong cross functional working relationships.  
• The ability to work under pressure is essential, as is being someone who is change orientated.  
• A strong team worker is required, with the ability to build and maintain strong cross functional working relationships.  

 
Desirable 

•  Experience of writing and presenting reports 

• Competitive market-based salary 
• Annual Discretionary Bonus 
• Superannuation 
• Healthcare 
• 20 days annual leave increasing with each year of service (capped at 25 days 
• Paid day off for your Birthday 
• Discounted Euronet Employee Share Purchase Plan (ESPP) 
• Plumm Mental Health and Wellbeing  
• Volunteering day for a charity of your choice 

We want Xe to be a great place to work and to ensure that our communities are represented across our workforce.  A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects. 

At Xe we are committed to making our recruitment practices barrier-free and as accessible as possible for everyone.  This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on [email protected]