Total 6,054 customer experience manager job vacancies in Others category in Australia

We are seeking an energetic and enthusiastic Night Manager to ensure the smooth and efficient running of the Hotel's overnight operation, ensuring maximum guest satisfaction as well as the safety and security of the property. We are looking for someone to cover 1-2 shifts per week working the overnight shift 11pm - 7am - we are open to either Part Time or Casual.

What will you be doing?

• Provide efficient guest services including check in/out, request handling and providing hotel information
• Settle and maintain guest accounts, ensuring cashiering is accurate
• Maintain strict security procedures to ensure guest confidentiality and safety
• Maintain the hotels standard of professionalism
• Be analytical and possess an eye for detail
• Assist the Front Office Manager and General Manager in a variety of check and balance procedures
• Assist with Food & Beverage duties as required including food production and service, beverage production and service and cleaning of prep and service areas.

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.  

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.  

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. 

Why you will love this opportunity as Services Consulting Manager at Civica

As a Consulting Manager, you will play a pivotal role in overseeing client engagements, where you will not only manage project teams but also cultivate strong relationships with our clients, ensuring that their needs and expectations are met with the utmost professionalism.

Your primary responsibility will be to guarantee the successful delivery of our consulting services, which entails developing comprehensive strategies, coordinating resources, and adhering to timelines.

In this role, you will not only have the chance to shine through your exceptional strategic thinking skills, but you will also be empowered to uncover and pinpoint various growth opportunities that lie within our organization. Your ability to foresee potential challenges will be crucial in navigating the dynamic landscape we operate in. Moreover, as you analyze these opportunities and challenges, you will be responsible for crafting and implementing innovative solutions that not only address immediate needs but also pave the way for sustainable long-term success. This is an exciting opportunity to make a significant impact by leveraging your expertise and creativity.

Furthermore, you will exhibit outstanding project management skills, encompassing effective communication, risk management, and team collaboration, all of which are crucial for the successful attainment of project objectives.

This is a full-time position that may occasionally require travel to meet with clients at their locations.

Keen to find out more about our Local Government products? Follow the link to find out more about what you'll be working on - Local Government Services and Software | Civica 

What you will do to be successful in this role 

• Serve as the primary contact for clients during their entire journey. Develop and maintain strong relationships with clients, understanding their distinct business requirements and obstacles. Guarantee a high degree of client contentment while adeptly handling their expectations

• Direct consulting projects from start to finish, ensuring alignment with established objectives. Collaborate with the PMO to formulate project plans, define scope, and allocate necessary resources. Guide and oversee consultants, facilitating performance reviews and providing support and advice. In partnership with the PMO, monitor project progress, identify potential risks, and execute suitable risk mitigation strategies

• Perform comprehensive analysis and assessments of client operations and processes. Develop and deliver strategic recommendations customized to meet client requirements. Assist clients with the implementation and execution of strategic plans

• Foster a culture of collaboration and excellence among team members. Provide coaching and opportunities for professional advancement to team members. Perform performance evaluations and provide constructive feedback
• Proven expertise in project management, highlighted by an exceptional history of expertly guiding complex projects to success
• A solid command of the Microsoft Office Suite, paired with hands-on experience using project management tools
• Having relevant industry certifications such as PMP or Six Sigma will give you an edge in this role!
• Adaptable and skilled at juggling various priorities in a dynamic, fast-paced environment

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Why Talent? 

• We are in the Top 1% of Agencies globally for engagement (as measured by Culture Amp) 
• We have less than 10% attrition and continue to invest in the growth of our team and technology. 
• We promote from within and have career pathways for Account Management, Delivery and Talent Acquisition. 

The Team & Role 
 
Talent is searching for a Candidate Manager with experience recruiting for Corporate Services & Finance roles. This role would suit someone that has a keen interest in progressing into an Account Manager role in 12-18 Months! 

• Working alongside an established Account Director who has clients across a range of Government agencies and Commercial clients.  
• Roles are a Mixture of Contract (90%) and Permanent (10%) ranging from Admin, Governance & Secretariat, Project & Program Support, Customer Service & Contact Centre, HR & Recruitment, Marketing & Communications, Accounting & Finance, Procurement, Social Welfare, Case Management and Legal roles. 
• You will also be working as part of a wider team of Candidates Managers in NSW 
• We currently have a hybrid working policy, 2 days WFH and 3 in the office with Monday our anchor day. 

We are currently seeking a full time Reservations Manager to lead our fantastic reservations team. Reporting directly to our Commercial Director, this role will see you ensuring that the correct procedures are used in receiving, processing and confirming hotel reservations, working closely with our Director of Revenue in ensuring maximum yield.

Particular responsibilities will include: 

• Lead and support the reservations team, providing guidance and resolving queries.
• Respond promptly to reservation requests, ensuring accurate recording in the system.
• Maintain the Opera Reservations system, updating rates, availability, and mail messages.
• Review no-shows and provide follow-up details to the Assistant Manager.
• Ensure all reservations are up to date in the Property Management System (PMS).
• Verify regular client reservations for accuracy and quick check-ins.
• Monitor occupancy, apply stop-sell in PMS when needed, and inform relevant departments.
• Manage group reservations, ensuring accuracy in rooming lists and special requests.
• Reconfirm arrivals and pass necessary information to the Front Desk.
• Maintain and update guest history, sharing insights with management.
• Anticipate busy periods, manage allotments, and ensure proper utilization.
• Apply yield management practices and participate in monthly strategy meetings.
• Verify rate manuals and ensure accuracy of rates in the system.
• Collaborate with sales to forward leads and provide feedback on corporate markets.
• Ensure open communication between Front Office and Reservations teams.
• Complete daily tasks such as filing, correspondence, and reporting.
• Adhere to Emergency Communication protocols for media inquiries.
• Perform other duties as assigned by the manager.

• Develop and execute comprehensive revenue management procedures and best practices
• Identify new revenue opportunities through market analysis and competitive benchmarking
• Oversee the revenue management and distribution strategy, ensuring alignment with business objectives
• Provide weekly dynamic forecasts, annual revenue budgets, and regular performance reports
• Lead and mentor the Reservations team, fostering a culture of collaboration and high-performance