Total 5 sales coordinator job vacancies in Others category in Australia

Swissôtel Sydney is seeking a Full-time Housekeeping Coordinator to join our Housekeeping team.

A Career that lets your passion shine:

• Handle all aspects of group reservations from initial inquiry to booking confirmation, ensuring timely and accurate communication with clients.
• Coordinate with the sales and events teams to understand group requirements and tailor offerings to meet their needs.
• Collaborate with other hotel departments such as Sales & Marketing, Front Office, Housekeeping, and F&B to ensure smooth execution of group stays.
• Maintain detailed records of group reservations, including room blocks, special requests, and billing information.
• Assist in resolving any issues or concerns related to group bookings, providing exceptional service to enhance guest satisfaction.
• Stay updated on hotel facilities, services, and promotions to effectively upsell and cross-sell to group clients.

The Role

We currently have an exciting opportunity for a Reservations Agent to join our team on a Part time bases approx. 3 days per week.

Reporting to the Reservations Manager, you will be responsible for:

• Coordination of final details for events handed over once the client contracts
• Taking final pre-payment
• Compiling event orders and running event order meetings
• Any admin related to events
• Posting charges
• Meeting and greeting clients whilst they are on site
• Sending out proposals and contracts
• Create Group Masters and update group information as it is received eg, rooming lists, arrival details and meals.
• Follow up information if not received.
• Liaise with other departments to ensure group requirements and special requirements are actioned.
• Ensuring all deposits are received prior to arrival and all invoicing is complete in a timely manner.
• Cross check accounts and finalise or send final accounts.
• Send 90/60/30 reminders to clients as needed.
• Constantly monitor all group reservations. Liaise with clients, input details into reservations system, release extra rooms and distribute information to other departments.

A crucial part of the commercial engine, the Commercial Coordinator is pivotal in supporting the department team members – General Manager, Sales, Marketing + Revenue in administrative duties and assist with the coordination of their activities. Reporting to the Director of Sales, this role will also be key to assist in all areas of direct sales efforts to increase hotel market share, maintain a high level of customer service while bringing an unparalleled approach to converting group and leisure business.

RESPONSIBILITIES

• Support Commercial team members in the form of, but not limited to, generating reports, preparing proposals/contracts, creating presentations, booking travel.
• Manage sales systems such as ANAIS, Cvent, and Delphi.
• Distribute sales leads and work in line with business needs.
• Conducting cold calls for comparative purposes and new lead searches.
• Coordinate group requests once the contract has been signed and hand over all details to Groups Reservations/Catering & Events Manager.
• Lead special projects as assigned.
• Attend regular commercial meetings for minute taking.
• Coordinate and collaborate on site client visits.
• Helping with the welcoming process for new members.
• Build rapport and strong relations with Mondrian Gold Coast Team Members.
• Adhere to the highest standards of professional contact and customer service with clientele.
• Attend to telephone and email enquiries in a timely manner, both internally & externally.
• Assist with promotions and the preparation of products and services.
• Support with sales trip/trade show preparation.
• Maintaining stock of printed material and merchandise.
• Keep things running smoothly!

Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.

A Career that lets your passion shine

• Coordinating the Housekeeping daily operations via allocating rooms to ambassadors.
• Answering calls from Guest Services, Housekeepers and supporting the Supervisors
• Receiving guest requests, allocating resources and problem-solving guest enquiries
• Use your high level of communication skills to liaise with the Executive Housekeeper and housekeeping team
• Execute vital administrative tasks for the efficient and smooth running of housekeeping department including logging lost property and engineering requests
• Create exceptional guest experiences by coordinating with Front Office to ensure rooms are immaculate, prepared with care, and ready on time for guests