Total 39 Manager management job vacancies in Information Technology category in Australia

What you get to do in this role

• Use your profound knowledge and experience in managing and exceeding Support KPIs and critical Technical Support Metrics including Customer Satisfaction, Time to Relief/Resolution (TTRf/TTR), Keeping customers informed (KCI) by diving the reduction of backlog and increasing efficiency.
• Manage a mature team , including hiring, improving productivity, promoting employee morale, allocating and utilizing resources efficiently, motivating teams, and managing attrition and training.
• Participate in and uphold Change Management processes as they relate to Customer and Technical Support.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, Development, and Operations teams.
• Drive daily case management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with internal and external customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement. 
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, and customer focus.
• Manage to the company’s and department’s vision, goals, mission and values.

What you get to do in this role:

• Profound knowledge and experience in managing and exceeding Support KPI’s and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc.
• Lead efforts to hire, develop, and build a technical team.
• Oversight and participation in Change Management as it relates to Customer Support.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team.
• Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluation of current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Manage to the company and department’s vision, mission and values.

What will a day in the role look like?

• Develop a high profile with our key accounts and within our core market sectors in this region.
• Develop and implement the business plan for the group, incorporating VSA and ANZ strategic objectives and initiatives.
• Managing the Advisory, Program Management, Project Management and Project Controls teams effectively to achieve the project objectives and liaise with clients and stakeholders to meet their expectations.
• Clearly communicate our business priorities to our teams and deliver high levels of engagement and respect in your leadership style.
• Deliver on business plan key metrics
• Successfully deliver a program of projects i.e. adequately resourced, delivered on time/on budget, client satisfaction and commercially aligned with business expectations.
• Adopt Project Director Roles to support project teams and nurture client relationships.
• Connect with ANZ and global peers to support workshare and successful client outcomes.
• Connect our team to global technical leaders to support project positioning and client experience.
• Development of safety first and project excellence culture.
   

The following qualifications and experience are highly desired, but if you don’t tick all the boxes you could still be a perfect fit for this role. Please apply, all applications will be considered.  

What you get to do in this role:

• Profound knowledge and experience in managing and exceeding Support KPI’s and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc.
• Lead efforts to hire, develop, and build a technical team.
• Oversight and participation in Change Management as it relates to Customer Support.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team.
• Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluation of current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Manage to the company and department’s vision, mission and values.

We are currently seeking a highly motivated and experienced individual to lead our residential property management team. As the Head of Residential Property Management, you will be responsible for overseeing a team of 3 and managing 400 residential properties in the coastal location of Wollongong.

Responsibilities:

• Lead and manage a team of 3 property managers and administrative staff
• Ensure efficient and effective management of a portfolio of 400 residential properties
• Continue to develop and implement policies and procedures
• Establish and maintain strong relationships with clients, stakeholders, and contractors
• Provide regular and timely reports to senior management
• Ensure compliance with all relevant legislation and regulations

Requirements:

• Minimum of 5 years of experience in residential property management
• Proven experience in team leadership and management
• Excellent communication, negotiation, and problem-solving skills
• Strong attention to detail and ability to manage multiple tasks
• Sound knowledge of relevant legislation and regulations
• Experience in using property management software

Benefits:

• Company Car (Tesla) included in package.
• Opportunity to work in a coastal location with a corporate office environment
• Work with a supportive and friendly team
• Competitive salary and benefits package
• Opportunity to progress your career within a global real estate company
• Great work-life balance without the pressures of the CBD

If you are an experienced property management professional with a passion for leadership and delivering high-quality service to clients, we would love to hear from you. Apply now and join our dynamic team at Colliers Wollongong.

• Join a market leading Fund
• Highly collegiate and engaged team
• Hybrid working as standard

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

As a senior leader within Rest's member division, your role as the Head of Relationship Management – South, will involve overseeing the strategic direction and operational management of the Southern Relationships Management team.

You will work closely with the Head of Relationship Management – North to support Rest's efforts in retaining and expanding our existing client portfolio by delivering world-class, strategic account management services to employers and members.

Your exceptional leadership skills will ensure team members consistently exceed client expectations, foster positive word-of-mouth, and increase referrals.

Reporting to the General Manager of Workplace Super, you will hold a crucial position as a Rest ambassador in the external market.

At Rest, our purpose is to create super our members love, and our mission is to make super simple. Your role is critical in achieving this.

• Lead the Account Management team (Southern) in cultivating strong relationships with key employers and stakeholders. This includes positioning Rest's products and services to deepen relationships, enhance member retention, increase awareness of Rest's offerings, and expand market share
• Lead the Relationship Management Team (Southern) in building strong relationships with key employers and stakeholders to promote Rest's products and services, deepen relationships, enhance member retention, increase awareness of Rest's offerings, and expand market share.
• Develop and execute go-to-market strategies to ensure the successful adoption of Rest's products and services while maintaining high client satisfaction.
• Develop a comprehensive understanding of our employer client portfolio to support employer retention and consistently executing opportunities.
• Establish strong, long-term commercial relationships with our existing employers at the Executive level while identifying and pursuing new business development opportunities within the portfolio.
• Advocate for the voice of the customer (employer and member via an employer) within Rest and contribute to shaping employer and member value propositions that exceed expectations.
• Design and implement client strategies to optimise member engagement and meet MBFI obligations.
• Deliver engaging presentations and seminars to diverse audiences, both in person and virtually.
• Empower the team to drive continuous improvement initiatives and system adoption, optimising strategic outcomes and enhancing the employer experience.
• Promote the use of customer relationship management (CRM) systems and facilitate seamless transitions to new or related systems.
• Lead and inspire the team, fostering a culture aligned with Rest's values while promoting engagement and capability development.
• Collaborate with internal teams to ensure coordinated service delivery and alignment with strategic objectives.
• Drive a high-performance culture to ensure consistent achievement of team and individual key performance indicators (KPIs).
• Stay current on the workplace superannuation landscape and collaborate with the Member Team to develop strategies that meet or exceed market standards.
• Contribute to the broader Workplace Super leadership team by sharing market insights and leveraging data analytics to identify growth and innovation opportunities.
• Regularly report on overall business performance and represent the team in internal Senior Leadership Team (SLT) or Executive Leadership Team (ELT) forums as required.