TSA is proudly Australian-owned and a leader in the contact centre outsourcing Industry. We help some of the world?s biggest brands connect with their customers in meaningful ways. With contact centres in Australia, New Zealand and the Philippines, we?re on a mission to revolutionize how people interact with brands, creating experiences that leave a lasting impression.
We?re dedicated to leading the way in workforce management excellence. As the Head of Workforce Management, you?ll have the opportunity to design and deliver our workforce management strategies, ensuring that we not meet and exceed the expectations of our clients, our people, and our shareholders.
You will oversee the planning, scheduling, and real-time management of our frontline contact centre resources, driving operational efficiencies and excellence. As a senior strategic leader and member of our Group Leadership Team, you will establish best-in-class workforce management practices, optimise staffing models and build strong relationships across ... Click here to view more detail / apply for Head of Workforce Management
We?re dedicated to leading the way in workforce management excellence. As the Head of Workforce Management, you?ll have the opportunity to design and deliver our workforce management strategies, ensuring that we not meet and exceed the expectations of our clients, our people, and our shareholders.
You will oversee the planning, scheduling, and real-time management of our frontline contact centre resources, driving operational efficiencies and excellence. As a senior strategic leader and member of our Group Leadership Team, you will establish best-in-class workforce management practices, optimise staffing models and build strong relationships across ... Click here to view more detail / apply for Head of Workforce Management
