- Join a market leading Fund
- Highly collegiate and engaged team
- Hybrid working as standard
About Us
Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.
We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.
Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.
About the Job
As a senior leader within Rest's member division, your role as the Head of Relationship Management – South, will involve overseeing the strategic direction and operational management of the Southern Relationships Management team.
You will work closely with the Head of Relationship Management – North to support Rest's efforts in retaining and expanding our existing client portfolio by delivering world-class, strategic account management services to employers and members.
Your exceptional leadership skills will ensure team members consistently exceed client expectations, foster positive word-of-mouth, and increase referrals.
Reporting to the General Manager of Workplace Super, you will hold a crucial position as a Rest ambassador in the external market.
At Rest, our purpose is to create super our members love, and our mission is to make super simple. Your role is critical in achieving this.
- Lead the Account Management team (Southern) in cultivating strong relationships with key employers and stakeholders. This includes positioning Rest's products and services to deepen relationships, enhance member retention, increase awareness of Rest's offerings, and expand market share
- Lead the Relationship Management Team (Southern) in building strong relationships with key employers and stakeholders to promote Rest's products and services, deepen relationships, enhance member retention, increase awareness of Rest's offerings, and expand market share.
- Develop and execute go-to-market strategies to ensure the successful adoption of Rest's products and services while maintaining high client satisfaction.
- Develop a comprehensive understanding of our employer client portfolio to support employer retention and consistently executing opportunities.
- Establish strong, long-term commercial relationships with our existing employers at the Executive level while identifying and pursuing new business development opportunities within the portfolio.
- Advocate for the voice of the customer (employer and member via an employer) within Rest and contribute to shaping employer and member value propositions that exceed expectations.
- Design and implement client strategies to optimise member engagement and meet MBFI obligations.
- Deliver engaging presentations and seminars to diverse audiences, both in person and virtually.
- Empower the team to drive continuous improvement initiatives and system adoption, optimising strategic outcomes and enhancing the employer experience.
- Promote the use of customer relationship management (CRM) systems and facilitate seamless transitions to new or related systems.
- Lead and inspire the team, fostering a culture aligned with Rest's values while promoting engagement and capability development.
- Collaborate with internal teams to ensure coordinated service delivery and alignment with strategic objectives.
- Drive a high-performance culture to ensure consistent achievement of team and individual key performance indicators (KPIs).
- Stay current on the workplace superannuation landscape and collaborate with the Member Team to develop strategies that meet or exceed market standards.
- Contribute to the broader Workplace Super leadership team by sharing market insights and leveraging data analytics to identify growth and innovation opportunities.
- Regularly report on overall business performance and represent the team in internal Senior Leadership Team (SLT) or Executive Leadership Team (ELT) forums as required.
