Total 2,503 Customer Service job vacancies in wa perth south eastern suburbs

Electronic Field Tech Support Functional area:  Service Onsite or Remote:  Onsite Primary Skills:  Read More...

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Process Technician (Care and Maintenance) About our role We are offering you an opportunity as part of the team with the mill on care and maintenance.  This role will see you Read More...

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Field Service Plant Mechanic - Kununurra Posted Date:  8 Dec 2023 Location:  Port Hedland, WA, AU, 6721 Read More...

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Sales Support Merchandise Job req id:  12776 Read More...

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As a Support Technician, you will be a crucial part of our Mining Solutions Group, providing support for cutting-edge technology like Fleet Management Systems and high-precision machine guidance. Leveraging your Read More...

Click here to view more detail / apply for Support Technician – MiningBalcatta, WA

Employer: Better Rehab
Role: Behaviour Support Practitioner
Employment type: Full Time OR Part-Time
Term: Permanent & Ongoing
Salary: $75,000 - $115,000 + Superannuation + Travel Reimbursement + Performance Incentives + Benefits

VIC:
• Briar Hill
• Geelong
• Gippsland
• Moonee Ponds
• Mornington
• Mulgrave
• Surrey Hills
• Werribee

About the Role:

At Better Rehab, no two days are the same, though a typical Behaviour Support Practitioner's day may involve:
• Working with clients with a range of presenting needs including complex care, intellectual disabilities, communication difficulties, mental health and behaviours of concern.
• Providing high quality specialist care to clients in order to optimize and improve their health outcomes and psychological wellbeing.
• Undertaking comprehensive functional behaviour assessments
• Assisting people in the understanding and adjustments of attitudes, expectations and behaviour
• Developing individualized, client-centered behaviour support plan recommendations, and working within a multidisciplinary team to implement such recommendations
• Reviewing comprehensive behaviour support plans
• Training and supporting colleagues, providers and families to implement behaviour support plans and related strategies
• Promoting provider, family and other caregiver involvement through individual and group caregiver and provider training.
• Understanding of restricted practices and the role of the Quality and Safeguards Commission
• Providing consultation and supervision to core PBS practitioners working with participants with complex needs
• Ensuring Better Rehab's services maintain best practice and develop the tools to provide positive outcomes for participants
• Demonstrate the ability to maintain clinical standards of record keeping and reviewing clinical work.

Benefits:
• A dedicated Clinical Supervisor, who you will meet with one-on-one and in-person each week
• A comfortable office environment and a Structured Career Pathway
• A supportive multidisciplinary team to collaborate with and learn from. Both ad-hoc and in group sessions.
• Realistic targets and expectations
• Performance incentives for going over and above! Including rewards scheme that can be redeemed for financial benefit, leave and/or experiences
• Paid Parental Leave, Wellbeing days and 4 days study leave per year and PD budget to attend external events.
• Commitment to your development via our industry leading, specialised Learning and Development function
• Free Daily breakfast.
• Opportunity to relocate Nationally across our ever-expanding organisation.
• Flexible working hours and work from home options available
• You will have Professional Indemnity Insurance covered and have access to discounted Health Insurance.
• KM reimbursement is provided, and Novated Lease scheme is available.


About you:
• Previous experience in the area of Positive Behaviour Support and demonstrated experience with positive behaviour support practices and conducting functional behaviour assessments
• Experience creating BIS Plans and PBS report writing
• Experience leading and supervising clinicians in a PBS setting
• You have undergraduate qualifications in Allied Health, Psychology, Social Work, or Applied Behaviour Analysis
• You have a strong understanding of healthcare industry. Prior experience with NDIS is highly desirable
• You understand relevant policy and legislation relating to Behaviour Support and Restrictive Practices
• You have 2+ years’ experience working with people diagnosed with Autism Spectrum Disorders and/or other disabilities who engage in severely challenging behaviours of concern
• You have your own car and a valid drivers’ license
• Evidence of Working With Children Check (WWC)
• Evidence of Police Check
• Evidence of NDIS Worker Screening Check (will be reimbursed by company)
• Evidence of full covid vaccination status

For more information, or to apply for the role, please send a copy of your resume through to myfuture betterrehab.com.au

The Person Australian Citizen or Permanent resident Fitter and Machinist Trade Certificate or equivalent from similar trade back ground i.e. Plant Mechanic Selling and Sales Skills Experience in Hydraulic Service Customer focused Proficient PC Skills Can Do Read More...

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Located in Burswood, First Class Automotives is a prestige car servicing company specialising in European cars. We are looking for a Receptionist with an excellent phone manner and customer service skills.

Hours are flexible to be negotiated with the succesful candidate.

Duties include:
• Greeting customers
• Answering phone calls with 2 lines
• Taking payments
• Managing customer bookings
• Entering invoices
• General admin support including scanning, filing, and responding to emails
• Ordering Stock

The ideal applicant will have:
• Previous experience in a similar Reception/Admin position
• Good computer skills including being proficient in Word, Excel and Outlook
• Excellent phone manner
• Punctual, reliable, and well-groomed
• Good customer service skills
• Excellent attention to detail

Swell Stays, a fast-growing Holiday Home Management Business, is on the lookout for an ideal candidate to join our vibrant and driven team.

We offer a Front of House/Guest Services position where you will manage all guest inquiries, handle complaints, provide concierge services, and act as the primary point of contact for guests and homeowners reaching out to Swell Stays.

This role operates from 8:30 am to 4:30 pm, five days a week. (We might consider a four-day workweek for the right candidate.) Additionally, you will be part of an on-call rotation, addressing urgent guest inquiries or emergencies outside office hours (typically once a month from Monday to Friday).

We're seeking:

Highly organised individuals with an eye for detail
Empathetic, friendly, and independent workers
Strong communication and customer service skills
Excellent multitasking abilities and time management
Local knowledge of the tourism industry
Willingness to learn and collaborate within a team
A strong work ethic with a proactive attitude
We are seeking a candidate who has a minimum of two years' experience as a Customer Service Manager

While we prioritise character over experience, preference will be given to candidates with prior high-pressure environment experience.

If you believe you possess the qualities required for this role, please apply via the provided link.

Note: Applications must include a cover letter to be considered. No phone or walk-in applications will be accepted.

Salary between $70 000 and $75 000

We look forward to receiving your application!

We are seeking a compassionate and dedicated Family Support Worker to join our team. As a Family Support Worker, you will play a vital role in supporting families facing challenges, such as parenting difficulties, domestic violence, or financial hardship. You will assist families in developing coping skills, accessing resources, and building resilience.

Responsibilities:

-Provide individual and family support services to families facing challenges
-Conduct assessments and develop comprehensive care plans
-Connect families with community resources, such as counseling, parenting programs, and financial assistance
-Provide advocacy and support for families navigating complex systems
-Collaborate with other professionals, such as social workers, psychologists, and child protection services
-Maintain accurate records and documentation of clients' progress and well-being

Qualifications:

-Compassionate and empathetic nature with a genuine desire to support families
-Excellent communication and interpersonal skills
-Ability to build rapport and trust with families from diverse backgrounds
-Strong problem-solving and crisis management skills
-Cultural awareness and sensitivity to diverse family structures and dynamics
-Ability to work independently and as part of a team
-Reliable, punctual, and committed to providing high-quality care

Benefits:

-Competitive salary and benefits package
-Full-time and part-time positions available
-Opportunity to make a positive impact on the lives of families
-Professional development and training opportunities
-Rewarding and fulfilling career in a supportive environment

To Apply:

Please submit your resume and cover letter.

Service Supervisor I - Logging and Perf Date:  Nov 21, 2023 Location:  Roma, QLD, AU, 4455 Read More...

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Hydraulic Hoses Technician - Hose Doctor / Mechanical Fitter / Mechanical Engineering Technician Great Remuneration Package Residential or FIFO THE ORGANISATION This company is an international Read More...

Click here to view more detail / apply for Hydraulic Hose Fitter / Mobile Service Technician (WA - PORT HEDLAND)

Rope Access Technical Services Pty Ltd (RATS Pty Ltd) is a Western Australian owned and operated company that started in 2016 when the business amalgamated with its parent company Services (predominantly a mechanical & fabrication engineering business that started in 2011). We are currently looking for full-time Roof Plumber with minimum 2 years of experience. The salary offering will be $70,000-$85,000 annually.
The duties you will be performing:
- Review illustrations and specifications to determine the layout of plumbing systems and materials required
- Select and install roof sheeting and wall cladding
- Construct and install roof drainage components and external flashings
- Install roof components, composite roof systems roof coverings to curved roof structures
- Repair isolation to roofs, corrugated roof sheeting to trusses and composite sheet roofing to outdoor living areas
- Erect steel framework for outdoor living areas
If this is you, please apply here.

About the role

We are seeking a compassionate and dedicated Residential Support Worker to join our team. As a Residential Support Worker, you will play a vital role in providing support and care to individuals with disabilities in a residential setting. You will be responsible for assisting with daily living activities, promoting independence, and ensuring the well-being of our residents.

No experience is necessary! We are committed to providing you with the training and support you need to be successful in this role.

Responsibilities:

-Provide personal care and assistance with daily living activities, such as bathing, dressing, and toileting
-Support individuals in developing and maintaining their independence
-Promote social interaction and engagement in community activities
-Monitor and report on the health and well-being of residents
-Work collaboratively with other team members to provide comprehensive care

We are looking for someone who:

-Is compassionate, caring, and has a genuine desire to help others
-Is patient, understanding, and respectful of individuals with disabilities
-Is a team player and is able to work effectively with others
-Is reliable, punctual, and has a strong work ethic
-Is committed to providing high-quality care

Benefits:

-Competitive salary and benefits package
-Full-time position with flexible scheduling
-Opportunity to make a positive impact in the lives of others
-Rewarding and fulfilling career

To apply:

Please submit your resume and cover letter.

The Team

The End User Compute team consists of deployed engineers to customer sites and roaming technicians. The team have a strong technical background and can sufficiently handle most technical requests that an end user may log. Success is measured by customer feedback and leading indicators of support health including the age of open tickets.

The Role

As Customer Experience Engineer you will provide end user support for all technology issues and request that are escalated by the customer service analysts. You will ensure customer service agreements are met and provide a single point of contact for ownership of escalated requests and issues. The role will be based in our Sydney office and at our main client’s office in Port Botany, NSW.

Your core responsibilities will consist of:

• Ensuring all policies, procedures and work instructions are followed in the interests of customer satisfaction and contractual obligations in agreed hours.
• Resolve incidents and requests within SLA.
• Escalate to 3rd party support/ vendors where appropriate.
• Initiate and complete problem diagnosis & produce recommendations.
• Produce KBA’s (Knowledge based articles) to enable the Service Desk Analysts to close more cases.
• Enforcing and reviewing process to ensure documentation is current and to initiation escalation as required.
• Implement authorised changes.
• Diagnosing issues and provide solutions, utilising knowledge entries where possible.
• Maintaining accurate ICT spares inventory.
• Providing remote diagnostic troubleshooting and checks for customer incidents.

What will you bring?

• Strong technical understanding of LAN/WAN/Voice/Security/Server/Desktop technologies with demonstrable experience in one or more technologies.
• Possess a strong understanding of ITIL processes.
• Australia drivers licence is required.
• Excellent written and verbal communication skills.
• Ability to priorities a high demanding workload and conscientious of time management.
• Pride yourself on being a self-starter who works well under pressure with high attention to detail.
• Exhibit outstanding customer management skills.
• Have a passion and desire to develop and share knowledge.

As a valued member of ‘Logicalis Australia’ you will enjoy several benefits, such as;

• Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"
• Pick your own adventure: Our people have moved from Help-desk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we’ll fund you to learn it, so you can become it!
• Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
• Flexible, modern, working arrangements: Find your own method for collaboration and productivity to achieve a happy balance.

*Do I need to meet all the requirements to apply?*
Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the application requirements. In contrast, women/non-binary people will seek to match a much higher percentage of the requirements before applying.

We encourage everyone to apply and give us a chance to evaluate your skills and experience. We are all learning on the job, and although the listing above has been carefully compiled, we are also open-minded and interested to hear about the value you can bring to the role and Logicalis.

*How can I demonstrate that I have particular needs in the application process?*
For people living with disabilities, chronic illnesses, or neurodiversity, adjustments and support can make a decisive difference in the application process. If you need any specific accommodations (tools, time, etc.) and feel comfortable disclosing this, please let us know.

We are hiring for a Customer Lifecycle Consultant to join our team, have a read and see if this sounds like a fit for you:

• Are you looking for your next opportunity in Digital?
• Do you want a role that will both challenge you to grow and improve?
• Would you like to have the opportunity to work flexibly and Remote-First whilst also being supported?
• Would you like to work for an Agency awarded Top 10 Best Places to Work 2022 in the AFR Media + Marketing list?

If you have answered yes, then let's start a conversation!

We are looking for an awesome individual who is passionate about building high performance Digital Strategies. We are looking for a Creative and Strategic thinker who has experience in implementing Email and SMS to nurture and grow Direct to Consumer and eCommerce businesses.

• A strong understanding of the customer lifecycle and the ability to develop, execute, monitor and optimise email marketing strategies that target the entire customer lifecycle. This includes identifying key touchpoints, creating customer personas, and mapping out customer journeys.
• Experience with marketing automation platform Klaviyo and Hubspot, and the ability to set up and execute campaigns that engage customers throughout the lifecycle.
• Manage the full copywriting, design and development process for all digital asset creation. 
• Implement UX techniques to improve the user experience and increase conversion rates across the marketing funnels.
• Adept at wireframing using Figma, and building out creative sequences and offers to engage customers.

• Prepare performance analysis reports and make recommendations to adjust and improve strategy performance. 
• Review analytics to identify areas of opportunity across the client campaigns. This includes familiarity with tools like Google Analytics, TripleWhale and CRM platforms.

The ideal candidate:

• Thrives in a fast-paced and high-pressure environment, with the ability to work effectively under pressure while managing client and team expectations and competing priorities. The ideal candidate should be able to handle stress and maintain a positive attitude while delivering high-quality work on time.
• Highly experienced in Klaviyo with building out Campaigns and Flows for both Email and SMS.
• Is confident in writing copy and thinking creatively.
• Demonstrates a strong understanding of the broader Performance Marketing landscape: Google Ads, META Ads suite, Programmatic, TikTok, Twitter, Pinterest, LinkedIn, and other ad platforms.
• Enjoys working in a collaborative, social atmosphere, and values frequent communication with team members. The ideal candidate should be comfortable with communicating via video calls, in-person meetings, and other remote communication tools.
• Has excellent communication and interpersonal skills to manage direct relationships with both internal team members and clients. This includes the ability to effectively communicate through written, verbal, and video communication tools, and provide excellent customer service to clients.
• Lives & breathe digital marketing, and wants to learn quickly and towards being a world-class Digital Marketer.
• Love working remotely, enjoying the benefits of working from home or while traveling!

This is a dynamic role with things changing on a daily and weekly basis. To be successful in this role you need to think quick, move fast, and love change.

Webprofits is a leading digital marketing consultancy with a 17-year track record of delivering measurable results for our clients. Our team comprises the best minds in strategy, marketing, and technology across Australia. We are passionate about understanding our clients' businesses and tailoring digital growth efforts that will reach and resonate with their specific audiences.

As a remote-first team, we foster a culture that promotes transparency, learning, and excellence with quarterly in person events primarily in Sydney. Our Customer Lifecycle Consultant role will be fully remote, with the added benefit of being able to work from home.

At Webprofits, we offer a dynamic and exciting work environment that encourages personal and professional growth. We provide our staff with access to the latest tools and technologies, as well as ongoing training and support to help them succeed in their roles. Join our team today and become a part of a company that is dedicated to delivering outstanding results for our clients.

Seeking an experienced and qualified aged care worker.

Based in Eastern suburbs of Sydney.

Must have National Plice check and references

Own care and drivers licence preferred but not essential.

Flexible hours and days availble to suit. Apply Now

Why BT
We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart, we’re a technology company with research and innovation in our bones, and a desire to be personal, simple, and brilliant for our customers. Those are the values we live by. Creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale, capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe, and secure. To delivering large scale technology infrastructure like the creation of BT Sport.

Today, in this fast changing, always on, digital world, our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So, if you have the drive, optimism, and resilience to help propel us forward, we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things, and pursue new careers. If that’s you, and what you’re looking for. We’d love you to be part of our future.

Key Purpose of the role
To manage and administer IP Enterprise, Data Centre & WIFI Technologies for BT and its Global customers.
Provide Level 3 technical support. Provide escalation support and liaising with customer representatives or vendors and supporting/directing other support staff where appropriate.

Your Responsibilities
• Form an integral part of 24*7 rota to provide in-life support
• Work on complex incidents, problems and changes within the Operational environment.
• Provide level 3 operational support and own the high priority incident while maintaining the agreed SLA.
• Be the technology SME for specialised product as per contract or business need
• Be the Contract SME obtaining full infrastructure, tools and process knowledge.
• Provide escalation support to team members including first and second line of defence.
• Root cause analysis and building PIR as and when required
• Provide consultancy and support in Vulnerability management, IOS upgrades and policy management.
• Ensure full awareness of the need to safeguard sensitive customer information at all times, so that customers perceive BT to be a trustworthy organisation.
• Configuring, troubleshooting, and managing Cisco Nexus (9k, 3k, 5k, etc.)
• Configuring, troubleshooting, and managing Cisco WLC (5500, 9800) Cisco Prime
• Managing Cisco ISE infrastructure
• Perform Checks on the quality of work done by project team on newly commissioned network nodes and responsible for its handover acknowledgement to operations team.
• Highlighting any design issues to the Engineering team and following up until its resolution
• Suggesting design improvements to Engineering team which could be beneficial for the network going forward
• Performing software upgrades of network elements
• Perform after hour support (rostered on call)
• Engage with equipment vendors for complex faults
• Maintain up to date information about configuration Items and their associations required to deliver telecommunications services.
• Develop good technical awareness of new product developments in emerging technologies.
• Manage own work effort effectively with minimum supervision.
• Work on own initiative, recommending and implementing improvements to the network.
• Mentoring and raising the technical skills of level 1 and 2 engineers
• Risk Analysis and Validate Changes to minimize the impact.
• Assist with internal and external audit requests.
• Provide Root Cause Analysis for Low, Medium and High Severity Incidents and work with problem management team to close the identified gaps.
• Provide technical review of changes being implemented by the projects team.
• Responsible to document all Troubleshooting activities into the incident record/ticket.
• Co-ordinate with onsite operation teams to resolve regional/global problems.
• Further development of existing network infrastructure
• Provide a technical point of contact between user/IT groups to ensure effective support.
• Project collaboration with Implementation and Engineering teams.

Leadership Skills Required
• As an Individual contributor , accountable for respective deliverables area.
• Form an integral part of a 24 hour on call support rota to provide 24x7 support.
• To share technical knowledge with in the team and participate in cross skilling activities.

The technical skills needed;
Mandatory: Hands-on experience in operation and management of IP Enterprise, Data Centre and WiFi.
• Experience with Cisco Data Centre Infrastructure.
• Experience with Wireless technologies.
• Experience with syslog solution and SIEM solution (Splunk, Logrythym).
• Knowledge and experience of Cisco DNA Centre (DNAC) for Provisioning, Assurance and Automation services.
• Cisco Router & Switch experience with emphasis on IOS / CatOS, NxOS
OSI & TCP/IP Network protocol architecture, Layering benefits and concept, functions of different layers, switches and LAN design, VLAN’s, VTP, STP, RSTP, MSTP, VPC, Multichassis EtherChannel(MEC).
• Strong understanding of TCP/IP.

Experience you would be expected to have;
• Bachelor degree qualification (Telecommunications/Engineering, IT/Data Networks) or equivalent experience.
• Minimum 5 Years telecommunications-based experience within a large enterprise/carrier or integrator.
• Mining, Industrial/Oil and Gas or manufacturing experience preferred.
• CCNP.
• At least 5 years hands-on IP Data Centre experience.
• Stakeholder management and ability to work under pressure.
• Effective oral and written communication.
• Strong problem solving and analytical skills.

We have an excellent opportunity for a Customer Service Consultant to join our team on a permanent full time basis in Lidcombe.

In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales and support.

The core responsibilities in this role include:

• Receiving inbound calls and email enquiries from domestic customers
• Proactively making outbound calls to our existing customers to promote our products and services
• Resolving customer queries quickly and accurately
• Scheduling appointments for residential customers
• Converting incoming enquiries into sales opportunities
• Liaising with your fellow colleagues
• Meeting call and internal sales targets
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance

Requirements :

• Experience working in customer service or call centre environments (essential)
• Demonstrated experience in phone sales and converting enquires into sales
• Capable of working with multiple database systems and email programs with experience in word and spread-sheet packages desirable
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multi-tasking
• Proven problem-solving skills
• Ability to focus on delivering a 'wow' experience to customers
• Ability to work in a team environment to support fellow colleagues
• Professional, reliable and punctual.
• Accurately enter data into systems

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business-we employ some 36,000 colleagues across 66 countries - and offer a wide range of learning and development programmes for colleagues to enhance their skills.

Employee Testimonials-

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris

"The team culture is inclusive, family-oriented and feels like a small business even though it is global"

Lisa Craker

“What has kept me at Rentokil Initial is the diversity of the role and the large amount of support.” The opportunities are endless here.”

Adam D’Andrilli

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As a Desktop Support Team Lead, you will be responsible leading a team of end user services engineers within the IT Outsourcing group to ensure best practice support methodology is practiced, technical experience leveraged and customer outcomes are delivered driving high levels of customer satisfaction. The Desktop Support Team Lead is expected to manage the day-to-day customer related operations of the Onsite End User Services Support group.

This role is based in ideally Gosford or Newcastle due to customer requirements and will require either Australian Citizenship or Permanent Residency to be eligible, no visa sponsorships for this position.

What you’ll do

At the moment, as Desktop Support Team Lead you will be focused on:

• Being the single point of contact for all EUS related issues and escalations for all stakeholders
• Ensure all escalations are addressed with effective communication back to the relevant stakeholder and associated parties
• emerging relevant technologies and the possible application of these technologies to the client base and Datacom.
• Assist in Problem Management when required delegating as appropriate.
• Support the Service Delivery community in Continual Service Improvement Initiatives
• Manage call management system queues to ensure tickets are assigned and
• Mentor and coach staff members on customer related issues Promote a positive culture within the team
• Ensure operational performance of the team delivers a high level of customer satisfaction.
• Demonstrate a strong managerial and leadership style.
• Ensure staff are clear on expectations and performance requirements.
• Ensure the Operations Manager (EUS) is aware of noncompliance issues and performance anomalies.
• Ensure all staffs adherence to the breached call reporting policy
• Track and record expenses for EUS team staff members
• Ensure staff enter timesheets in line with Datacom process

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Hardware and peripherals i.e. laptops, notebooks, workstations desktop PC's, printers, media and audio-visual equipment BYOD and mobility
• Active Directory, Microsoft Exchange, SCCM, End-Point Imaging, and experience in SOE creation and maintenance
• Desktop and software applications i.e. Operating Systems (Windows 7 through 10 and), Microsoft Office 2007 through 365, Antivirus software and systems

Nice to have:

• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

 

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Our Customer Delivery team is the part of the business where you can influence internally within our delivery teams and work closely with the customer to meet their business requirements. You can be proactive, innovative and look at ways to improve people’s lives through technology.

As Service Delivery Coordinator, you will play a key part in ensuring that all contracted services are delivered to clients in accordance with contracts. The Service Delivery Coordinator provides a single point of contact for customers in relation to the provision of contracted services and is responsible for aligning the customers’ requirements and expectations with Datacom’s service levels. You will support customers end to end, as well as work in conjunction with the Service Delivery Managers to provide support for Datacom’s larger customer base.

This role can be based in Brisbane, Melbourne or Sydney (however we may also consider Perth). We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do

At the moment, as Service Delivery Coordinator you will be focused on:

• Contract and commercial management
• Service management and operational delivery
• Virtual team management
• Financial management
• Admin services
• Customer relationship management and customer satisfaction
• Reporting
• Continual service improvement and innovation.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

We are looking for someone with approximately 1 year of IT experience, preferably from within an IT managed services environment. You’ll be passionate about customer experience, be organised, and understand service delivery and SLA conformance.

Ideally you’ll have a good grasp of service management methodologies including ITIL, along with a sound understanding of technical concepts and frameworks. You will have excellent verbal and written communication and your customer relationship building and management skills will be second to none. Project management experience or exposure would be a huge advantage.

 

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

“Everyday they’re helping people, and I get to make sure nothing stands in their way.”

• Are you a Junior Lawyer, Paralegal or Legal Secretary looking for a new challenge where your skills and experience are highly valuable?
• Work for a culture that values its Employees
• Fulltime, hybrid

ABOUT LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

MEET THE TEAM
Help is at the heart of everything we do at LEAP and no one knows that better than the friendly faces and voices of our invaluable Client Support Team.

Reporting to the Helpdesk Manager, you will build your product knowledge by resolving product, software and related environmental issues as reported by our clients in a high-volume, transactional environment.

Our entire team are passionate, driven, customer focused consultants that strive to provide world class services to our clients, who thrive on improving the customer experience as well as driving internal efficiencies

WHAT YOU’LL DO

• Provide excellent customer service whilst resolving LEAP product queries in an accurate and timely manner
• Answer general client software and hardware queries
• Action inbound and outbound calls as assigned to achieve daily KPIs
• Troubleshoot, diagnose and resolve application issues
• Capture notes using standard notes template in CRM, including recording detailed information for all calls requiring further escalation
• Maintain LEAP software knowledge against the capability matrix

WHAT YOU’LL BRING

• Qualifications (or progressing towards qualifications) in accounting or law
• A proven record and passion for providing excellent customer service (preferably within a professional services environment)
• Proven ability to manage high-volume, transactional calls
• Competent in MS Office
• Proven ability to problem-solve
• Demonstrated ability to learn new skills
• Experience within a help desk or call centre environment (desired, but not essential)

WHAT YOU NEED TO BE REALLY GOOD AT

• Applied learning – assimilating and applying new job-related information in a timely manner
• Communication – clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
• Managing work (includes time management) – effectively managing one’s time and resources to ensure that work is completed efficiently
• Building customer loyalty – effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
• Technical / professional knowledge and skills – having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise

As this is a permanent role it will only be open to candidates with Australian Permanent residency or Citizenship.

• Friendly, supportive, and driven culture
• Complimentary gym membership
• Fully stocked pantry
• Monthly massages
• Break out area and sporting activities
• Monthly celebrations for birthdays, work anniversaries, new joiners
• Generous Parental Leave benefits
• One additional paid "Be Me" leave day per year to celebrate being you!
• Opportunity to participate in our Employee Share Scheme

LIFE at LEAP

LEAP is all about impact, growth and ownership. We’re united by a genuine passion for what we do, enriched by the care we show to our customers and each other and driven by the difference we can make together.

LEAPster culture is about prioritising and celebrating the incredible humans behind our market-leading technology. Think performance-driven remuneration incentives, flexible hybrid work, a world-leading Parenting Policy, regular social events, free gym membership and so much more.

At LEAP, we promote equal opportunity. Creating a culture of diversity and inclusion not only promotes innovation but we believe is the right way to do business. Our LEAPsters bring different cultures, genders and perspectives to their days and we wouldn't have it any other way. We welcome and encourage you to apply, no matter who you are or how you identify.

…unless you are representing a third-party agency. Thanks for thinking of us, but we will not review any CVs from external recruitment agencies.

SOUND LIKE A JOB YOU WERE BORN TO DO? WE WANT TO HEAR FROM YOU AND CAN'T WAIT TO RECEIVE YOUR APPLICATION!

More you should know

Discover the human side of cutting edge LegalTech.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As a Desktop Support Team Lead, you will be responsible leading a team of end user services engineers within the IT Outsourcing group to ensure best practice support methodology is practiced, technical experience leveraged and customer outcomes are delivered driving high levels of customer satisfaction. The Desktop Support Team Lead is expected to manage the day-to-day customer related operations of the Onsite End User Services Support group.

This role is based in ideally Gosford or Newcastle due to customer requirements and will require either Australian Citizenship or Permanent Residency to be eligible, no visa sponsorships for this position.

What you’ll do

At the moment, as Desktop Support Team Lead you will be focused on:

• Being the single point of contact for all EUS related issues and escalations for all stakeholders
• Ensure all escalations are addressed with effective communication back to the relevant stakeholder and associated parties
• emerging relevant technologies and the possible application of these technologies to the client base and Datacom.
• Assist in Problem Management when required delegating as appropriate.
• Support the Service Delivery community in Continual Service Improvement Initiatives
• Manage call management system queues to ensure tickets are assigned and
• Mentor and coach staff members on customer related issues Promote a positive culture within the team
• Ensure operational performance of the team delivers a high level of customer satisfaction.
• Demonstrate a strong managerial and leadership style.
• Ensure staff are clear on expectations and performance requirements.
• Ensure the Operations Manager (EUS) is aware of noncompliance issues and performance anomalies.
• Ensure all staffs adherence to the breached call reporting policy
• Track and record expenses for EUS team staff members
• Ensure staff enter timesheets in line with Datacom process

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Hardware and peripherals i.e. laptops, notebooks, workstations desktop PC's, printers, media and audio-visual equipment BYOD and mobility
• Active Directory, Microsoft Exchange, SCCM, End-Point Imaging, and experience in SOE creation and maintenance
• Desktop and software applications i.e. Operating Systems (Windows 7 through 10 and), Microsoft Office 2007 through 365, Antivirus software and systems

Nice to have:

• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

 

Come and develop a meaningful career and thrive in technology!

Datacom Connect is excited to announce we will be supporting a new Federal Government client in our Australian Service Desk in 2024!

We will support you in your new role, providing ample training and involvement in the transition from the start so you know exactly what to expect.

About the role:
The Service Desk is the central point for customers on a day-to-day basis. As a Team Leader, you’ll provide the necessary leadership and guidance for a team of high performing analysts in our Modbury, South Australia location; leading the way to deliver top quality support services to our customers.

What we’re looking for:
You’re a leader who prides yourself on building highly engaged teams, with a proven record of delivering positive customer outcomes through exceptional customer experience.

What you’ll do:

• Lead, motivate and mentor direct reports
• Manage day to day operations of the direct reports
• Manage customer escalations and expectations to maintain a positive customer experience.
• Client and Vendor Liaison
• Maintain Customer Service Levels and delivering reporting requirements
• Provide local leadership to all teams at your location
• Financial oversight

What you’ll bring:
From motivating, mentoring, managing a team of analysts, and working with the clients; there’s no question that your communication, attention to detail and organisation skills will be key to your success in this role! So, it’s essential that customer satisfaction and best practice is at the top of your priority list. Be enthusiastic and willing to build relationships with team members and support staff. Innovative thinking is key – we’re creating the service desk of the future, so we welcome fresh ideas with people experience at the core of what you do.

Having an understanding of Incident and Request Management within ITIL, along with operational understanding of ticketing and call management technology would be desirable, however your passion for IT and strong leadership capability and experience is essential.

About the role:

• Full Time Opportunity
• Available across our operational hours (Monday to Sunday 8am to 6pm rotating roster)
• Due to clearance requirements Australian Citizenship and ability to pass national police check is essential
  
  

If this sounds like the opportunity you're after, please apply now!

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

Due to continued growth within our team, we have multiple roles across Australia. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

The locations of our offices for these roles are based in Adelaide, Brisbane, Canberra, Hobart, Melbourne, Perth and Sydney. These roles are based in the customer or Datacom offices. To be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance.  If you are a Permanent Resident, please specify in your application as we may have other suitable opportunities available across our teams.

Please note that this role is expected to commence on 5 March 2024

What you’ll do

As a Desktop Support Engineer, you will be accountable for, but not limited to:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping customers updated with regards to their tickets
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment and mobility devices
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

 

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.