Swell Stays, a fast-growing Holiday Home Management Business, is on the lookout for an ideal candidate to join our vibrant and driven team.
We offer a Front of House/Guest Services position where you will manage all guest inquiries, handle complaints, provide concierge services, and act as the primary point of contact for guests and homeowners reaching out to Swell Stays.
This role operates from 8:30 am to 4:30 pm, five days a week. (We might consider a four-day workweek for the right candidate.) Additionally, you will be part of an on-call rotation, addressing urgent guest inquiries or emergencies outside office hours (typically once a month from Monday to Friday).
We're seeking:
Highly organised individuals with an eye for detail
Empathetic, friendly, and independent workers
Strong communication and customer service skills
Excellent multitasking abilities and time management
Local knowledge of the tourism industry
Willingness to learn and collaborate within a team
A strong work ethic with a proactive attitude
We are seeking a candidate who has a minimum of two years' experience as a Customer Service Manager
While we prioritise character over experience, preference will be given to candidates with prior high-pressure environment experience.
If you believe you possess the qualities required for this role, please apply via the provided link.
Note: Applications must include a cover letter to be considered. No phone or walk-in applications will be accepted.
Salary between $70 000 and $75 000
We look forward to receiving your application!
We offer a Front of House/Guest Services position where you will manage all guest inquiries, handle complaints, provide concierge services, and act as the primary point of contact for guests and homeowners reaching out to Swell Stays.
This role operates from 8:30 am to 4:30 pm, five days a week. (We might consider a four-day workweek for the right candidate.) Additionally, you will be part of an on-call rotation, addressing urgent guest inquiries or emergencies outside office hours (typically once a month from Monday to Friday).
We're seeking:
Highly organised individuals with an eye for detail
Empathetic, friendly, and independent workers
Strong communication and customer service skills
Excellent multitasking abilities and time management
Local knowledge of the tourism industry
Willingness to learn and collaborate within a team
A strong work ethic with a proactive attitude
We are seeking a candidate who has a minimum of two years' experience as a Customer Service Manager
While we prioritise character over experience, preference will be given to candidates with prior high-pressure environment experience.
If you believe you possess the qualities required for this role, please apply via the provided link.
Note: Applications must include a cover letter to be considered. No phone or walk-in applications will be accepted.
Salary between $70 000 and $75 000
We look forward to receiving your application!
