Total 2,529 Customer Service job vacancies in south brisbane queensland

???? Exciting Opportunity in ICT Service & Support! ???? Position: ICT Service & Support Officer (6-month Secondment Backfill) Location: Tarong Power Station (Nanango, QLD) or Brisbane (Corporate Office) Join our client, a major player in the utilities sector, and contribute to the success of their ICT team. We are currently seeking a highly skilled and motivated ICT Service & Support Officer for a critical 6-month opportunity to ensure a seamless transition for our Service Desk Team and the business. Position Purpose: As an integral part of our client's ICT team, you will provide first and second-line support, ensuring a high degree of availability, quality, and responsiveness. Responsibilities include incident and service request resolution, knowledge base updates, and effective communication with stakeholders. You'll also play a key role in supporting project delivery and may be required to travel to various sites. Qualifications: Certificate IV/Diploma in IT (General/Networking/Support) ITIL Foundation Certificate (desirable) Industry certifications beneficial Experience and Knowledge: Minimum two years in Support/Desktop administration Excellent interpersonal and communication skills Advanced analytical and problem-solving abilities Project team experience with on-time and on-budget delivery In-depth knowledge of various technologies and processes Required Technical Expertise: Desktops & Laptops Mobile phones & Tablets Printers (multi-function & tag) Microsoft Systems Centre Configuration Manager Microsoft Office, Windows desktop operating systems Citrix published applications & receiver management Android OS, Apple iOS Desirable Technical Expertise: Microsoft Windows Server, Active Directory, DNS, DHCP & Group Policy Switching, routing, and wireless network deployments Security systems & swipe points (WinDSX) CCTV Systems (Milestone) Citrix XenApp & XenDesktop farms & remote access systems Telephony systems (Cisco IP phones & Call manager) Facilities management of Air-conditioning, UPS, and power management Responsibilities and Outcomes: Provide first and second-level IT support Application of best-practice ITIL processes Manage workload queue and escalate work tickets as needed Identify incident trends and escalate to Problem Coordinator Creation and maintenance of technical documentation and user guides Support 3rd parties using our systems, including remote access Supervise work on IT systems following relevant safety protocols Maintain asset register for IT desktop equipment & mobile phones Manage user accounts and apply file system permissions in Active Directory Participate in minor works or projects following our client's ICT Project Management Methodology Accurately account for project work versus business-as-usual work in the timesheeting system Produce quality documentation and reports as required Occasional travel to other sites may be required Participate in an after-hours on-call roster Any other tasks as assigned by the Information Resources and Service Desk Manager Don't miss this opportunity to be part of a dynamic team at the forefront of the utilities sector. Apply now to contribute to the success of our client! Please apply by upload your current resume in Microsoft Word format only (.doc or…

Click here to view more detail / apply for ICT Service & Support Officer

Come shape the future of education with us.

We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching.

Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love for education technology. After months of white-boarding and long days spent writing thousands of lines of code, Compass 1.0 came to life in 2009 in Lucas’ parents' garage.

Fast forward a decade - it’s no longer just John and Lucas eating sandwiches at the lunch table. Our school management ecosystem is now used in more than 2,000 schools across Australia and beyond. We’re joined by over 200 members of the Compass team, delivering smart school management solutions around the world.

Here’s why we need you…

We are looking for an enthusiastic person to join our established AU Support team. At Compass, great support is at the heart of our market-leading customer service, and so you will be a key part of a dynamic and fast-growing team.

In this role there are opportunities for rapid progression and exposure to other parts of the organisation for the right candidate.

What you’ll do:

You will join the Compass AU Support function in our Sydney Office, working with the Support Manager & Support Team Leads, to ensure that our schools are provided with the service they need to get the most out of the Compass platform.

Specifically, you will:

• Provide solutions to schools by responding to their requests and solving their problems as they arise.
• Manage communications through a range of channels - including live chat, emails, and phone calls.
• Work closely with the sales, product, and engineering teams to escalate customer inquiries as required.
• Draft and maintain knowledge base resources such as help articles and videos relating to all parts of the Compass platform.

About You

We are looking for people who have a passion for creativity and problem-solving. Our clients are constantly giving us new challenges to work through and resolve so excellent customer service skills are a must. We’re also looking for people who celebrate diversity and thrive in a collaborative environment.

You will also:

• Demonstrate a service-oriented approach to helping customers
• Be enthusiastic & motivated, with a positive attitude and good initiative
• Have strong verbal and written communication skills
• Have strong attention to detail and ability to see tasks through to conclusion

What’s in it for you?

• Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in
• Flexible working culture - hybrid working environment
• Learning & Development opportunities - we want you to grow and get the most out of your role!
• Parental Leave Program for both primary and secondary carers
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support

It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us.

Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior To Commencing Employment, You Require:

• a valid Employee Working With Children Check
• a satisfactory National Police Check
• verification of unrestricted work rights in Australia, eg citizenship, passport, or birth certificate

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and 3D printing, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible and as an organisation, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role
We are currently looking to fill a Production Print Field Service Engineer position to join our Queensland branch to provide service and support to our customers. The successful candidate will be responsible for the installation and support of Colour and B&W Production Print equipment and ancillary products with associated software & services solutions.

As a member of the Queensland Service Team, you will ensure customer satisfaction through on-site Corrective and Preventative maintenance on customer equipment reporting to the State Service Delivery Manager.

Previous experience with Commercial Printing and Production Print equipment, although desirable, is not essential for the right candidate looking to start their career in a hands-on technical role with fantastic learning and development opportunities.

To be qualified for this position, ideally, your background and skills will comprise of the following:

• Your strong technical aptitude, troubleshooting skills and professional approach, as well as a positive attitude in dealing with customers, are essential attributes for this role.
• A keen desire to learn and apply new skills will be encouraged in the Konica Minolta environment that fosters continuous employee development.
• Applicants must possess a strong mechanical/electrical aptitude, along with excellent communication and interpersonal skills.
• A proven track record of excellent customer service, ensuring to go above and beyond

Essential requirements for this role:

• Demonstrated experience a similar role and/or network, IT and technical knowledge/understanding
• Strong verbal and written communication skills
• Strong customer service skills
• Excellent organisation and time management skills
• Current and valid Australian Driver’s License
• Hold valid working rights in Australia

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

What can KM offer you?
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.

Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.
If you are require any adjustments/assistance during the recruitment process please reach out to [email protected]

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.

Oaks Brisbane on Margaret Suites are looking for a Full-time Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Responsibilities include:

• Welcome and check in guests
• Communicate professionally
• Make bookings
• Assist guests during their stay

Vertice is a rapidly expanding technology company on a mission to help businesses manage their growing spend on SaaS. Businesses are turning to Vertice to gain visibility and savings on their SaaS stack, taking advantage of pricing insights, trend data, smart dashboards and expert negotiators.

Founded by two brothers, Roy and Eldar Tuvey, with a successful history of building SaaS startups, Vertice has already become one of the fastest growing vendors in the market having raised $26million in our Series A funding.

We’re well positioned to achieve our mission but we need the right people to ensure it happens. We’re looking to scale quickly but responsibly as we embark on an exciting new stage of growth. Headquartered in London, you’ll be joining a global company and working across talented cross-functional teams to drive innovation and make a significant impact. 

Your role at Vertice

As a Vertice Customer Success Manager, you’ll be focusing on delivering amazing service to our customers across the APAC region so they achieve great value from our products. You’ll be a key member of our post-sales team, acting as the face of Vertice for our customers but also working with all areas of the business to ensure the customer’s aims are achieved so we hit our revenue and retention targets. As a customer champion, it’s critical you provide feedback promptly to support business development, but also promote product usage to our users. We have customers across the region, and we like to meet them in person where possible, so some travel will be required. 

Responsibilities:

• Oversee the entire customer lifecycle, from initial onboarding to renewal and beyond.
• Cultivate and maintain strong customer relationships, acting as the primary point of contact.
• Collaborate effectively with cross-functional teams, particularly the purchasing function.
• Employ a consultative approach to understand each customer's unique needs and challenges.
• Gather and analyze customer feedback to identify opportunities for improvement.
• Lead compelling business and ROI reviews, demonstrating the value of Vertice solutions.
• Develop and execute strategies to expand customer relationships and increase revenue.
• Champion the adoption of Vertice software across various stakeholder groups.
• Proactively identify and address potential customer issues or concerns.

Demonstrated track record or success: 

• A proven history of consistently exceeding quota and net revenue retention goals.

Experience in SaaS and/or Startup Environments: 

• Experience working in a fast-paced, dynamic SaaS company or startup environment.
• Familiarity with the SaaS sales cycle and the ability to navigate complex sales processes.

Exceptional Communication and Listening Skills:

• Ability to communicate effectively and confidently in both written and verbal forms.
• Exceptional presentation skills with the ability to deliver compelling QBRs to senior customer stakeholders.
• Active listening skills and the ability to build rapport with customers at all levels, including C-suite executives.

Passion for Customer Success:

• A commitment to going the extra mile to ensure customer satisfaction and success.

Project Management Expertise:

• Proven project management skills with the ability to manage stakeholder expectations.
• A strong understanding of project methodologies and the ability to execute projects effectively.
• The ability to prioritize tasks, meet deadlines, and ensure that all key objectives are met.

Resourcefulness and Creativity:

• The ability to think outside the box and find creative solutions to challenges.
• A willingness to take initiative and build new playbooks when needed.

Global Team Collaboration:

• Comfort working in a global team environment and across different time zones.
• Ability to communicate effectively with colleagues from diverse backgrounds and cultures.
• Willingness to participate in global calls and attend events and conferences when required.

Things we like to see:

Financial Acumen, Procurement Knowledge and Software Expertise:

• Comfort discussing revenue metrics, financial planning, and the financial impact of software solutions.
• Experience of a procurement function
• Ability to articulate the value proposition of software products and services in a clear and concise manner.

Collaborative and Respectful Approach:

• Demonstrates humility, kindness, and respect in all interactions with colleagues, customers, and partners.
• Values diverse perspectives and fosters a culture of open communication and continuous learning.

Entrepreneurial Spirit and Growth Mindset:

• Possesses an eager and enthusiastic attitude towards embarking on new challenges and pursuing ambitious goals.

Data-Driven Problem-Solving:

• Effectively analyzes and interprets data to identify trends, patterns, and insights.
• Thinks creatively to solve problems using data-driven approaches.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

Our Service Desk Agents are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate.
As part of the Managed Services team, you’ll provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring. Following ITIL processes, you’ll identify, troubleshoot and resolve incidents and service requests.

At Datacom we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones.

Have a qualification in IT and looking for your entry to the industry? We promise to provide you with a supportive environment while learning the key foundations in our Service Desk team and all we need from you is passion and enthusiasm!

Your career at Datacom, just like technology, has endless possibilities. Looking to get into Cyber Security, Cloud, Network or Database engineering? Our Service Desk Agent roles are the first step in unlocking your IT career!

If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you!

Operating Hours
Our Service Dsk is a 24/7 operation. These roles are for our afterhours team Monday to Sunday 8pm to 6:30pm, to be successful for a Full-Time role you will need to have full availability to work across these hours on a rotating roster.

Benefits

• Continued opportunities for long term growth in IT in Australasia's largest professional IT services company!
• We aim to have everyone ITIL certified in their second year!
• We offer options for you to interview virtually.
• Best in class rewards and recognition program including awards and corporate retail discounts on tap.
• Paid Parental Leave
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!

What you’ll bring

Someone who wants to be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.

In our successful candidates we are looking for:

• Self-starters who are motivated to kick-start their careers in technology
• Team players who have excellent interpersonal skills (you’ll be working with people just as much as computers)
• Customer-centric superstars — we pride ourselves on delivering our best work to our customers
• Awesome problem-solvers who have fresh ideas and are willing to give anything a go.

Due to client clearance requirements Australian Citizenship, ability to pass national police check and willingness to obtain a Baseline Clearance is essential.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies!

At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023. 

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

Refrigeration & Air Conditioning Service Technician - Brisbane Faircloth & Reynolds are seeking experienced Refrigeration & Air Conditioning Service Technicians to join our South East QLD Service Team. The successful candidates will assist us to service and maintain a wide range of commercial HVAC & Refrigeration plant within the Brisbane & Gold Coast region. About the Position: On offer is the opportunity to work for a large multisite company, on everything from industrial cold storage to large commercial HVAC systems.  With such a diverse team, and wide variety of work on offer, Faircloth & Reynolds is definitely the place to be for technicians wanting to expand their industry knowledge, enjoying what they do while maintaining work/life balance. About you: We are seeking a highly skilled and experienced Refrigeration & Air Conditioning Tradespersons who is reliable, self-motivated and a team player. Essential Criteria Demonstrated experience in the repair and maintenance of Refrigeration & HVAC plant and equipment Exceptional fault finding skills Excellent customer service and communication skills Organised with great time management skills Professional presentation and manner Willingness to work overtime Proof of eligibility to work in Australia in a permanent full-time role Essential Licences Certificate III Trade qualification in Air-Conditioning & Refrigeration Mechanical Services Licence QBCC Refrigerant Handling Licence Restricted Electrical Licence Manual Drivers Licence White Card Desirable Licences Working at Heights EWP Confined Spaces Remuneration: An attractive package is on offer including: Competitive base hourly rate Regular approved overtime payable at penalty rates Conditional sign on bonus New Vehicle RDOs Tablet, phone & uniforms About Us: Faircloth & Reynolds has been in operation for over 38 years and is one of the largest refrigeration, air conditioning and catering equipment specialists on the East Coast of Australia.   How To Apply: Upload your resume and a cover letter outlining your suitability for the position. Further information: Please contact HR on  or email  Additional Info Location: Brisbane Job Type: Jobs Job Application Form Our Clients Include TrustPilot © 2019 Faircloth & Reynolds - All Right Reserved - - -

Click here to view more detail / apply for Refrigeration & Air Conditioning Service Technician - Brisbane

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. 

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like 

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.

We're seeking an entry level Service Desk Analyst to join the newly established Service Desk team. The Service Desk Analyst will be responsible for providing first-level technical support to our internal staff. This includes troubleshooting and resolving hardware and software issues, providing user training and documenting technical issues. The ideal candidate will have a strong customer service orientation and a passion for technology. Due to the team requirements, it is essential to work in our head office in Sydney CBD one day per week.

As our Service Desk Analyst you will be responsible for:

• Working closely with our IT Operations team.
• Procurement and management of hardware & peripherals (laptops, mice, monitors, headsets).
• Issuing swipe cards for our Sydney Head Office.
• Managing application provisioning for all cross functional tools such as Slack, Google Workspace, Okta.
• Managing virtual communication tools such as Zoom, Slack, GoogleMeet.
• The remote management of company technology via security software.
• Troubleshooting hardware and software issues on MacOS, iOS, Windows and Android.
• Troubleshooting IT issues across the entire Employment Hero business.
• Working within data protection compliance with ISO27001.
• Participating as a project resource for IT Operation initiatives.

What will you bring

• Entry level experience in Technology (Up to 1 year experience).
• Degree and/or related qualification in Information Technology or Information Systems.
• Ability to work in a busy, fast-paced environment.
• A keen eye for details with a strong work ethic and willingness to learn.
• Strong communication, presentation and listening skills.
• Be willing to go the extra mile to make our team experience memorable.
• Exceptional organisational and time management skills.
• The ability to take direction and also work autonomously.
• Comfortable with Windows and Mac administration.

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero 

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations. 

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our AU heroes: 

“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”

Plus you’ll get to enjoy a number of great perks, including: 

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cashback offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero

• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match? 

Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. 
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. 

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like 

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.

We're seeking a customer focused Service Desk Analyst, who’s ready to step into the role of Service Desk Team Lead, to join the newly established Service Desk team. The ideal candidate will possess a proven track record of technical expertise, exceptional customer service skills, and a demonstrated ability to lead and motivate a team. As a Service Desk Team Lead, you will play a pivotal role in ensuring the efficient and effective delivery of IT support service to our internal staff while being mentored by the IT Operations Manager as you begin your career in IT leadership. Due to the team requirements, it is essential to work in our head office in Sydney CBD one day per week.

As our Service Desk Team Lead you will be responsible for:

• Lead and manage the Service Desk team, providing guidance and mentorship
• Oversee the day-to-day operations of the Service Desk, ensuring adherence to established processes and procedures
• Implement and maintain internal and external knowledge base articles, working closely with our IT Operations team.
• Procurement and management of hardware & peripherals (laptops, mice, monitors, headsets).
• Issuing swipe cards for our Sydney Head Office.
• Managing application provisioning for all cross functional tools such as Slack, Google Workspace, Okta.
• Managing virtual communication tools such as Zoom, Slack, GoogleMeet.
• The remote management of company technology via security software.
• Troubleshooting hardware and software issues on MacOS, iOS, Windows and Android.
• Troubleshooting IT issues across the entire Employment Hero business.
• Working within data protection compliance with ISO27001.
• Participating as a project resource for IT Operation initiatives.

What will you bring

• Degree and/or related qualification in Information Technology or Information Systems.
• Entry level leadership experience - 1-2 years Service Desk experience.
• Ability to work in a busy, fast-paced environment.
• A keen eye for details with a strong work ethic and willingness to learn.
• Strong communication, presentation and listening skills.
• Be willing to go the extra mile to make our team experience memorable.
• Exceptional organisational and time management skills.
• The ability to take direction and also work autonomously.
• Comfortable with Windows and Mac administration.
• Ability to prioritise and manage multiple tasks simultaneously.
• Ability to lead, motivate and mentor a team.
• Excellent communication and interpersonal skills.

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero 

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations. 

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our AU heroes: 

“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”

Plus you’ll get to enjoy a number of great perks, including: 

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cashback offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero

• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match? 

Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. 
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.

Kenmore Hills Early Learning is looking for an Experienced Centre Cook.

The purpose of this role is to deliver a high-quality program by providing nourishing meals for children and maintaining a clean and hygienic environment.

Our Centre Cook will be responsible for the preparation of morning tea, lunch and afternoon tea for children aged from 3 months to 5 years of age.

The role would require you to work Monday to Friday.

What to expect:
• A fully equipped kitchen like no other.
• To be part of a team of like-minded individuals who share your passion for early childhood education.
• A world where the classroom extends beyond four walls. Immerse yourself in nature and inspire children to appreciate and protect the wonders of nature.
• A centre that invests in your growth and development, offering opportunities to enhance your skills, expand your knowledge, and unlock your full potential.
• An environment that places a strong emphasis on sustainability, empowering children to become eco-conscious leaders of tomorrow.

The ideal candidate will meet the following selection criteria:
• Documented ability to produce high quality and nutritious menus & meals, working to a budget and schedule.
• Knowledge of the developmental and nutritional needs of children and babies.
• Ability to plan and share the menu, taking into consideration children with allergies, the availability of fresh produce and the needs of the centre.
• Ability to maintain a high standard to cleanliness and organisation in the kitchen, including purchasing and maintaining necessary equipment.
• Ability to manage the ordering and maintenance of food supplies.
• Ability to promote the health and safety of children and team members through following appropriate policies and procedures in relation to kitchen use, first aid, child protection and WHS, this includes completing relevant records and attending regular training.
• Ability to both work collaboratively as part of the team and to follow directions from the management team.
• Knowledge of the EYLF and QKLG, NQF, and relevant laws and legislations or ability to learn
• Experience in upholding service policies and procedures.
• Commitment to regular professional development, both self-identified and as directed by the management team.
• Understanding of child development and willingness to include children in cooking activities, decision making and planning where appropriate.

Essential Criteria:
• Food Safety Certificate
• ACECQA approved First Aid, CPR, Anaphylaxis and Asthma Management qualifications
• Working with Children Check

How to apply:
Don't miss this opportunity to join our team of fearless educators who are ready to make a difference in the lives of our young adventurers - Submit your resume and a cover letter today!

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team.  Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, and Australia, we are dedicated to helping thousands of lawyers worldwide run highly successful legal practices.

The Customer Support Analyst is responsible for ensuring our clients receive timely assistance and resolution to technical support issues. Utilizing different resources like the user guide, internal knowledge, and their own curiosity to solve problems, the Support Analyst will investigate and solve user-reported questions and problems related to the functioning of their Actionstep systems. As a tenacious and customer friendly expert, the Support Agent focuses on getting users results with a human touch.

Reporting to the ANZ Team Lead, the Customer Support Analyst will manage a daily workflow of managing new and open tickets, running screenshares with users to determine next steps on resolutions, and working across the Customer and Support teams to document and share product knowledge.

This is a great opportunity for someone with great get-up-and-go and fantastic customer skills to join a tech company!

Who You Are:

Compassionate: you get satisfaction out of helping other people, and recognize that sometimes the best way to help is by listening and validating different experiences.

Curious: you want to find the answers and will work all the angles to get it done. You go above and beyond with in-depth research and evaluation to solve complex problems.

Results-Focused: you like to check things off your list and have a bias for action, using your decision- making prowess to make decisions quickly and solve problems.

What You Will Do:

Respond and manage to completion inbound tickets from Actionstep users across a variety of topics in time-sensitive situations, providing first level support with thoughtful, concise messages that provide expert solutions to our users.

Schedule and complete troubleshooting screenshare video calls with users when necessary, using excellent business etiquette and customer management skills to achieve high customer satisfaction.

Maintain and increase product knowledge through training and active research across Actionstep resources.

Thoroughly document user contacts, issues, and resolutions via help desk software, and contribute to team knowledge by submitting proposed solutions in internal and external documentation.

How We Measure Success:

• Responsiveness to customer enquiries
• Attention to detail when investigating issues
• Efficiency when managing multiple priorities
• Collaboration with other team members (inside support and other business units)
• Any relevant OKRs that are in place for the team

We offer a fantastic and inspirational working environment!

• Flexible working.
• We are a team, we trust each other and we believe our best work happens when life & work is in good balance
• Wear what you like to work.
• Take your birthday off.
• Friday afternoon socials and frequent team building events, remote and in person
• Relaxed and friendly team.
• Fantastic training and development opportunities

About Rokt

Rokt is the global leader in eCommerce technology, helping companies seize the full potential of every transaction moment to grow revenue and acquire new customers at scale. Live Nation, AMC Theatres, PayPal, Uber, Hulu, Staples, Lands’ End, and HelloFresh are among the more than 2,500 leading global businesses and advertisers that use Rokt's solutions to drive more value through every transaction by offering highly relevant messages to their customers at the moment they are most likely to convert.

With our December 2022 secondary transaction, Rokt’s valuation increased to $2.4 Billion. We are expanding rapidly and globally – operating in 14 countries across North America, Europe and the Asia-Pacific region with the largest office in Sydney and a major R&D hub in NYC. With 50% annual growth and vibrant company culture, Rokt has been listed in ‘Great Places to Work’ in the US and Australia. Our award-winning culture is guided by our eight core values: smart with humility, own the outcomes, force for good, conquer new frontiers, enjoy the ride, raise the bar, communicate with impact, and disagree then commit. These values help us attract, engage, and develop the right talent around the globe and ensure we foster an environment that helps us all do our best work. Keen to join a fast-growing company and a vibrant culture? Learn more at rokt.com.

The Rokt engineering team builds best-in-class eCommerce technology that provides personalised and relevant experiences for customers globally and empowers marketers with sophisticated, AI-driven tooling to better understand consumers. Our bespoke platform handles millions of transactions per day and considers billions of data points which gives engineers the opportunity to build technology at scale, collaborate across teams and gain exposure to a wide range of technology. We are expanding rapidly in our major R&D centres in NYC and Sydney. We are passionate about using intelligent systems to improve the transaction moment for retailers everywhere. Come join us and build the future!

About the role

For this role, we're looking for a Senior Product Manager who has experience building and scaling a Customer Data Platform at scale. There will be a focus on building a product that can be integrated across a wide number of Rokt's partners, so knowledge of how to make a data platform adaptable to a wide range of tech ecosystems is essential.

We also operate at considerable scale and complexity, so we ideally are looking for someone who lead product development with data ingestion at scale, while being able to handle the complexity that comes with handling large volumes of encrypted and confidential data.

You'll be working alongside some of the most talented and technically brilliant engineers in the world to build and maintain these systems, so an ability to speak to engineers on their level and get deep into the tech is key to this role. As you'll be taking point on critical data and engineering products and initiatives for the long term, we'd love to see someone who has worked within engineering teams as part of their squad.

• 8+years as a product manager in a high-growth tech company or other relevant organisation
• Bachelor's degree in a relevant field (e.g., science, engineering, computer science)
• MBA (preferred)

Responsibilities

• You’re experienced in owning the product strategy, vision and roadmap across multiple products. You’re creative and think outside of the here and now to set ambitious goals and direction.
• You’re a skilled problem solver and can find clarity in the biggest, most challenging problems
• You understand the value of both quantitative and qualitative research as input to problem-solving and defining winning products. You’re excited about tackling big opportunities and comfortable with ambiguity
• You are both an excellent individual contributor and mentor for others, effective at rallying teams to collaborate and deliver against business-critical goals

• You are a concise and effective communicator and are comfortable managing and leading discussions with senior executives.
• You are a passionate advocate for your product, authoring external content and representing the business in client discussions and industry forums

• You act as an owner not just for your product but for the broader org, teaching others and building a great culture of product excellence

• Work with the greatest talent in town. Our recruitment process is tough but diligent. We’re constantly aiming to implement our value of “raise the bar” and setting high standards for our Rokt’stars. This is essential in our high-performing, high-grow culture where we strive to bring in the brightest and best talent. Our teams thrive by challenging the status quo and we encourage all of our teams to unleash their desire to achieve something bigger.
• Join a community. At Rokt we’re a community of curious explorers. We’re not afraid of venturing into uncharted territories. We work together as one single, aligned team. We value diversity and transparency which is why we support a number of internal employee resource groups including an EDI steering committee, Rainbow Rokt which empowers our LGBTQIA+ Rokt’stars, Womxn who Rokt promotes gender equality in tech, and more.
• Accelerate your career. We want you to unleash your full potential. This is why we have an annual ‘Level Up’ allowance of $5,000 that gives Rokt’stars the ability to take courses, attend events, go to training, and more to help our great employees become even better leaders.
• Take a break. When you work hard, we know you also need to rest. We offer generous time off and parental leave policies, as well as mental health and wellness days for all employees. We even incentivise individuals to utilise their PTO with “High 5” days, an additional 5 days of PTO when you’ve used 75% of your allotted annual paid leave. We also offer a paid Rokt’star Sabbatical for employees who have been with us for 5 years or more.
• Stay happy and healthy. Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us! Rokt offers a monthly allowance to use on a gym membership or online fitness classes. We also provide all Rokt'stars access to free 1:1 coaching, therapy and digital mental wellness resources.
• Become a shareholder. All Rokt’stars have stock options. If we succeed, everyone is rewarded.
• See the world! We want our Rokt’stars to enjoy the ride. As we aim to bring meaning and fun to our everyday work, we host global all-staff events in amazing locations (Phuket, Thailand in January 2020, Hawaii in May 2022, and Whistler in 2023). As we strive to build a community of curious explorers, we also offer generous relocation packages for those interested in moving to another Rokt office. We have bustling offices in great cities including New York, Sydney, London, Singapore, and Tokyo.
• We believe we’re better together. We love spending time together and are in the office most days (most teams are in the office 3-4 days per week). We also get that you need to balance your life and your commitments so you have the flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere.
• We believe in equality. Rokt is an Equal Opportunity Employer and we know our collective strength comes from how different we all are. We encourage you to apply for one of our open roles—irrespective of socio-economic status or background, age, gender identity, race, religion, sexual orientation, colour, pregnancy, carer/family responsibilities, national and social origin, political opinion, marital, veteran, or disability status.

Salary Range - $225,000 to $270,000 AUD per year plus equity and benefits

#LI-Hybrid

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families. AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

The Technology Operations team provides operational support across multiple products, systems and applications in a multi-vendor 24/7 real-time payments processing environment. The team serves as a primary point of contact for internal and external operational and technical teams.

The primary objective of this role is to deliver extensive application and technical support for the tokenisation and 3DS services. Responsibilities include collaborating with testing and project teams, vendor support teams, customers and performing daily production support activities.

You will be responsible for:

• Undertake the day to day support activities and complete tasks within agreed service levels and in accordance with the documented procedures.
• Maintain the health of the supported applications through regular proactive monitoring and remediate any issues which impact application availability and performance.
• Collaborate with internal and external support teams to ensure smooth functioning of the applications and resolution of issues.
• Undertake post incident reviews and root cause analysis as part of problem management.
• Participate in change enablement forums and perform appropriate risk and impact assessment including communication to relevant stakeholders.
• Provide afterhours support which includes overnight/weekend key processing activities, change and release deployments.
• Participate in the 24/7 on-call roster to support incident management and restoration of services.
• Support project work including non-functional testing, configuration activities, documentation review, implementation support outside of business hours.
• Develop and maintain a knowledge management database.
• Identify opportunities to improve observability of application health and performance.
• Drive continual improvement through improving task workflows, application processes and working towards automation.

In order for you to be successful in the role, you'll have:

• Minimum 3 years in an application support role or equivalent.
• Operational support experience in a 24/7 high availability, real-time payments processing environment.
• Strong understanding of cloud technology e.g. AWS, web services, Apigee API, IP-based protocols.
• Extensive knowledge of Unix/Windows OS, Jboss application server, Oracle SQL, Java.
• Experience with application monitoring tools such as AppDynamics, Splunk, Datadog or Dynatrace.
• Exposure to automation tools e.g. Jenkins.
• Knowledge of payments processing environments – Connex switch,  payment gateway, tokenisation, EMV 3DS.
• Non-functional testing knowledge including documentation of implementation plans and results.
• Strong technical awareness and understanding of the mobile payments domain.
• Understanding of AS2805 format messaging would be beneficial.

What’s Next:
We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

Customer Service Apply now Job no: 494250 Work type: Full Time Location: Jandakot Categories: Customer Service Full time position based in Jandakot Plenty of variety in a fast-paced environment Great opportunity and support to develop your career  WHY BUNZL? As part of the Bunzl group, Beaver Brands is a manufacturing, import and wholesale business. We specialise in the provision of reputable, quality, and innovative branded products, including Mack footwear & workwear, WS workwear, Beaver lifting & materials handling, Beaver load restraint, B-Safe height safety, Ninja & Contego hand protection and Frontier personal protective equipment.  Ours is a culture of bringing out the best in people. And we do this with a strong entrepreneurial spirit, a firm commitment to training and development, and dedicated leaders who believe that every day is a new day to see new opportunities.  YOUR ROLE As one of the front-line people in our business, you will have a direct influence on the quality and satisfaction levels of our loyal customer-base and suppliers. Part of your day-to-day will involve entering and processing orders, responding to customer enquiries, and actioning inbound calls regarding a variety of our products and services. Your role is vital in delivering an efficient, accurate and timely service through face-to-face, phone and email interactions. You’ll also ensure communication flows within the Customer Service team itself and other areas of the business. ABOUT YOU You’ll have that same entrepreneurial spirit that we live and breathe here at Bunzl. You’ll be energetic and self-motivated with great attention to detail and a can-do approach to challenges and tasks. Reliable and enthusiastic, your excellent people skills enable you to negotiate win-win outcomes within timeframes and expectations. The other essentials we are looking for: Prior experience in customer service is highly regarded but not essential Excellent verbal and written communication skills Highly motivated with a ‘can-do’ attitude Strong team player BENEFITS Bunzl offers a broad and flexible range of benefits to our team including profit share scheme for eligible employees, exclusive motor vehicle and health insurance products, travel and accommodation discounts, study assistance, many wellbeing and community programs and access to discounted Bunzl products. WE BELIEVE With an entrepreneurial spirit providing endless opportunities, we believe that together we can achieve anything. We believe that through diversity we build strength and stability, and that the safety and security of our employees is not negotiable. Through innovation we find solutions, with an entrepreneurial spirit providing endless opportunities, and we believe that together we can achieve anything. Investing in our local communities is the right thing to do, and here in Australia that investment is building a sustainable environment for our staff, customers and those who follow. APPLY At Bunzl, we believe that when you join our…

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Are you a fun and energetic Services Officer?
Are you ready to be part of a talented team of Disability support workers?
Are you dedicated to making a difference in the Disability Sector?
Are you ready to join our diverse and welcoming team?
• Where everyone works diligently to be a part of the solution!
• Where work / life balance and flexibility is valued
• Where professional development is supported and encouraged

If you have said yes to the questions above then this role may be exactly what you are looking for to progress your career.
Disability support with a difference

No matter where you are in your journey, The Tea-Cup Cottage is there for you. We are an experienced disability care provider focused on helping you reach your potential through caring, quality and custom support. We believe that details matter, connecting people with meaningful support in incredibly important, and that everyone should have the opportunity to enjoy life the way they want.

The Role
We are recruiting for a permanent full time Disabilities Services Officer. You must able to stand your ground and possess a strong personality.

Position Description
You will be expected to provide a high level of personalised support, assessing clients’ needs and showing care and compassion in developing support programs, liaising with other suitable support organisations to deliver positive and meaningful outcomes for some of the most vulnerable members of our community.
You will work closely with participants, management, and family members to ensure participants are able to enjoy life in a meaningful, safe, and caring environment.

Responsibilities
• Assessing the needs, and ensuring access to the most appropriate services to deliver positive outcomes for our clients
• The ongoing monitoring of progress and liaising with other community groups
• Providing emotional care and ensuring the nature and extent of difficulties and disabilities is identified
• Complete job tasks in accordance with participant plans in a timely manner
• Write and maintain accurate written records and documentation

Selection Criteria
• Associated Degree or Diploma in Ageing, Disability or similar industry-related qualifications
• Ability to apply understanding of “duty of care” to delivering support services and escalate issues when needed
• Suitable experience in behaviours of concern, ASD, PBSP and strategies and data recordings, restrictive practices and reporting of incidents and unauthorised reportable incidents, and recording of daily occurrences: social, medical and behavioural
• A strong work ethic, a positive outlook and the ability to remain calm and professional while under pressure
• Own reliable transport
• National Police Check, Yellow Card and Blue Card

Salary: $70k gross before super

Work Authorisation:
• Ability to work full time in Australia

Work Location:
• In person

About Us

When you join G8 Education you will immerse yourself in our intensive and supportive Early Childhood Teacher First Steps induction program.

3 months of continued support and training allowing time off the floor to collaborate, learn, and grow professionally
ECT Buddy providing an extra layer of support as you settle into your role
Join Community Connection Sessions to network with other ECTs, Teacher Registration Partners and Practice Partners
For more information and photos, please visit our centre's website: Grasshoppers Early Learning Centre - Hoppers

What Sets Us Apart

We understand the importance of work-life balance. That's why we offer a truly flexible work arrangement, allowing you to tailor your schedule to suit your needs. Whether you're a seeking full-time work, a parent with other commitments, or someone seeking part-time work, we're here to accommodate you.

Just let us know on your interview and we can discuss our possibilities.

The Benefits

With more than 400 early learning centres nationwide, G8 Education has the resources to reward your dedication with generous benefits and opportunities to grow:

4 weeks annual leave + 2 weeks extra leave per year 
$37 - $50 per hour
Access a 50% discount on early education and childcare fees at any G8 Education Centre 
Attractive wages well above award
A place to grow - succession planning encouraged with opportunities for careers across the nation!  
A dedicated Early Learning & Education Leadership Team to support you to contribute to the lives of children in their important early years
Mentor/Reviewer support available to enable ECT's delivering the Kindergarten program to move from Provisional Teacher Registration to Full Teacher Registration
Great work life balance with flexible hours available (i.e., 9am-3pm if applicable)
Access to G8’s Online Learning Lounge with more than 70 hours of professional development
Exclusive access to G8 Education's benefits platform, with discounts to 350+ retailers
Counselling for team members and their families through Employee Assistance Program (EAP)
Successful Applicants must hold

An ACECQA approved Graduate Diploma, Bachelor or Masters of Teaching (Early Childhood)
Alternatively, working towards the above qualification
Current Working Blue Card  

G8 Education is a committed advocate for child protection, safety and wellbeing. We have a zero tolerance for any form of child abuse or harm. The safety and wellbeing of children will always be our priority and all team members are expected to embrace this shared commitment.

An exciting opportunity to be part of a large organisation with a great workplace culture Your new company Hays Technology are currently partnered with a well-established Client to appoint an experienced Training and Technical Support Lead to a 7-month contract. Your new role As the Training and Technical Support Lead, you will be working closely with business subject-matter experts (such as City Comm), project manager, solution architects/Designers and Testers to complete the following deliverables (depending on project needs). Your day-to-day responsibilities will also include: Define learning objectives and outcomes based AEM Cloud suite Produce learning materials - including video walkthroughs for just in time learning and refresher training Gap analysis and Issues/Opportunities Support the build of the Client's website Solution Design and Testing (SME for Functional Requirements) What you'll need to succeed To be successful in attaining this role, you will have: Highly developed interpersonal communication skills, including the ability to negotiate, consult, coordinate and deliver substantial learning/instructional design in a large, diverse and complex organisation. Superior written communication skills and demonstrated extensive experience in preparing high-quality training artefacts such as user manuals and quick reference guides. Expert analytical and problem-solving skills, together with the ability to apply that knowledge and experience to the areas of learning/instructional design. Demonstrated high level ability to establish and grow collaborative relationships (building trust and providing reliability), with staff from varying technical disciplines, and with customers, suppliers, project managers and stakeholders. Experience working in an Agile project delivery environment is desirable. What you'll get in return You will be offered a competitive daily rate, and the opportunity to work in a stunning Brisbane CBD location with excellent WFH flexibility. You will be part of an established firm that will provide a continuous pipeline of project work, driving your professional development. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #2833694

About the Team Logistics Vehicles Reporting to the National Fleet Manager Land121, this role will see you working in a team of 7, all focusing on the Land 121 (trucks) program of work. The Field Service team forms part of the greater Service and Support division which also encompasses Trades Assistants, Mechanics, Maintenance Planners, Data Controllers and Technical Advisors. This role will be based at our Military Vehicle Centre of Excellence in Redbank, but will require travel across South East QLD. Boxer Vehicle This role will report to the Team Lead and National Fleet Manager L400 to form part of a team of 9 Field Service Technicians. The team also forms part of the greater Service and Support team. The Land400 Field Service team are a group of hard-working individuals who have become technical experts of the Boxer vehicle. This role will be based at Enoggera and will involve travel within QLD as well as interstate. About the Role The Rheinmetall Field Service Technicians are responsible for providing maintenance and advisory services for logistics or armoured vehicles, and delivering reliable, high quality and timely service support to our customer. We are currently recruiting for two separate teams: Logistics Vehicles Working on our Land121 program and maintaining our fleet of trucks with a home base of Redbank. The most suitable trade qualification for these roles will be heavy mechanical backgrounds. Boxer Vehicle Working on our Land400 Phase 2 program with a home base of Enoggera. The most suitable trade qualifications for these roles will be heavy mechanical, auto-electrical, AME and weapons systems backgrounds. As Field Service Technician, you can anticipate some of your day-to-day tasks to include: Working at various sites to conduct, assist and or supervise in diagnosis and repairs on RDA supported vehicles; Documenting work order information in the RDA ERP/ISSDB & customer systems MILIS / SAP; Travelling to various sites (within QLD or interstate) to support or maintain vehicles; Being the face of the Rheinmetall brand when engaging with customers/stakeholders; Checking and monitoring the repair progress of supported vehicles and associated systems; Checking and resolving requests for warranty settlement topic completeness, accuracy and plausibility; Providing Maintenance Advisory Services as a subject matter expert on Rheinmetall products; Undertaking Acceptance and documentation of technical inquiries from the customer/end user; Performing technical investigations associated with faults or damages of equipment; and Preparing reports associated with technical investigations, including technical inspection reports or technical briefs. What are we looking for? Rheinmetall seeks applicants who exemplify our Company’s values of Safety, Partnering, Openness, Respect and Trust (SPORT). This creates a workplace environment where employees value each other, live up to their promises and communicate openly. The experience and skillset best suited to this role includes: Trade qualification as…

Click here to view more detail / apply for Field Service Technician

Job title  Junior Technical Support Advisor

Reports to: Lead Technical Support Specialist

Location: Hybrid - Sydney CBD (2 days on-site)

Hours: 32hrs across a 4-day week (no salary sacrifice) 

Who we are and what is important to us:

Wonde is an innovative and fast-growing, ed-tech scale-up that is on a mission to deliver cutting-edge technologies to improve ways of working for the education sector.

Our goal is to ensure the focus is always on the learning outcomes for the students. We do this by transforming how school data is maintained, managed and accessed by third-party applications (apps) via our simple API platform.

We are trusted by over 28,000 schools globally in the security and reliability of their technology and data.

We’re committed to changing the lives of students, teachers and parents and want the help of talented individuals who will support our journey in driving better outcomes for the education sector.

Job snapshot:

As Junior Technical Support Advisor you will work closely with our app partners during their development phase with our API, guiding them through the most effective and efficient method based upon their individual product needs. In addition, you will be assisting our schools with any technical support challenges that arise in relation to the various apps that integrate via our platform as well as helping connect their integrations.

You will be working with a growing team of technical support and integrations specialists across a number of projects from individual schools through to state-wide education department rollouts.

What you’ll be doing:

• Work with our Sale and Account Management Team as a key point of technical contact for onboarding new and assisting existing app partners 
• Proactively and reactively engaging with schools to assist with and troubleshoot any issues with their integration or application connections, be that data, system or API related
• Work with our internal development teams to ensure the scoping and prioritisation of tickets meets customer expectations
• Decrease incoming volume by striving toward first contact resolution and proactively onboarding and advising schools and apps on best practice
• Be on the front foot with communication, to ensure all stakeholders are always kept up to date in line with our SLA’s
• Maintain high levels of professionalism, customer service, performance and attitude
• Maintain security and procedures set out by the company
• Engaging with the overall communications team to provide support and assist with advanced technical support issues
• Liaise with various team members to help coordinate the rollout of new school applications

What we’re hoping you’ll bring: 

• Experience in a technical support focused role via phone and email is a must
• Knowledge of Databases and SQL (desirable but not required)
• Familiarity with Zendesk/ticketing systems and Jira (desirable but not required)
• Previous experience supporting an API / SaaS company (desirable but not required)

What you’ll get: 

Wonde is much more than just a place to work. It is a place to grow, innovate, excel and learn. We have tech people, creative people and people people, all focused on providing superior customer experience. 

We value, support and champion those we work with - promoting personal growth and happiness. We get that our success is dependent on the collective energy, intelligence and contributions of all our team members and we are committed to ensuring our work environment is the best it can be. 

We value your commitment and have worked hard to create adaptable and comprehensive benefits packages to suit individual needs, although you can expect the below as standard:

• 4-day working week 
• Flexible working schedule/work-from-home opportunities
• Buying and selling holiday scheme (unlimited)
• Additional holiday for length of service 
• Annual allowance for volunteering days 
• Onsite trained mental and well-being champions 
• Monthly lunch club (on us) 
• Comprehensive wellness programmes 
• Enhanced maternity, paternity and adoption benefits 
• Financial contribution to the set up of work-from-home environments 
• Use of new and leading technology in the form of Apple products 
• Frequent company-funded social events
• Office closure between Christmas & New Year 
• Access to continuous learning and development opportunities
• Comprehensive employee referral scheme 
• Casual Dress Code

In addition to the above, you’ll have access to our ‘take your pick’ benefits scheme which is tailored specifically to you! 

Wonde is an equal-opportunity employer. We encourage interest from all candidates and do not discriminate against any non-merit factors. If you require any adjustments to the application or selection process please call or email us so we can ensure you have the correct support. 

careers@wonde.com

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Senior Service Desk professional in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?

• We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop
• We seek the best clients for our team to work with as well as the best people to support our clients
• We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges
• We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team!

Duties

• Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME
• Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments
• Delivering the support of Azure, VMWare and Citrix cloud infrastructure
• Performing a wide variety of support across many technologies
• Occasional project team work to deploy solutions for customers
• Working with highly experienced solutions experts to maintain best practice environments

Requirements

• Advanced understanding of end user support and Active Directory
• Comprehensive knowledge of Windows Server, Azure and Exchange
• Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
• An understanding of ticketing systems and customer service principles

Benefits

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Compelling package that includes salary, training and flexible arrangements
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor program
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

About us

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 4th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

Goals:

We have an exciting hybrid opportunity for an enthusiastic and ambitious Sales Support Officer to join our Sales Team!

The successful candidate will have a sales background and enjoy working in a fast paced, corporate environment.

The Sales Support officer is a member of the Sales team and plays a key role in to assist internal and external clients within the blueAPACHE account base for run-rate device and licensing sales.

• 1-2 years previous experience in quoting and or customer experience in technology or related industry
• You have a keen interest in technology and can conceptualise consumption models. •
• The ability to thrive in an environment where you are continually learning.
• High attention to detail and commercial acumen
• Dedicated and able to work to deadlines.
• Ownership and follow up skills.
• You can multi-task and work under pressure.
• Aptitude for sales, you are engaging, work part of a team and autonomously.
• Your written and verbal communication is clear, concise, and confident.
• Strong communication and negotiation skills.
• A customer centric mindset.
• Enjoy building positive relationships with customers

Responsibilities:

• Provide outstanding customer service and sales support to our customers and Tier 1 (Enterprise) sales team.
• Manage sales calls, provide product support including recommendations, orders status updates and manage order deliverables.
• Raise deal registrations, work with distributors and vendors on special pricing requests.
• Work with sales team to develop further opportunities.
• Work with sales specialist to facilitate ongoing run-rate transactions.
• Maintain product knowledge across key vendors and participate in ongoing training.
• Assist and deal with Enterprise clients.
• Asist BDM’s and Generate quotes.
• Build and maintain relationships with vendors and distributors.
• Build and maintain relationships with internal sales teams and key contacts within the BA client base.
• Manage margin within the Distributor base and negotiate buy prices with the distributors.

blueAPACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Flexibility to work the way that aligns with our values of employee and customer experience, including hybrid/work from home model.
• Regular social events and an awesome culture – work with a team of experts in their field
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

*** Please note, all offers of employment at blueAPACHE are subject to police clearance checks.

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Senior Service Desk professional in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?

• We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop
• We seek the best clients for our team to work with as well as the best people to support our clients
• We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges
• We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team!

Duties

• Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME
• Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments
• Delivering the support of Azure, VMWare and Citrix cloud infrastructure
• Performing a wide variety of support across many technologies
• Occasional project team work to deploy solutions for customers
• Working with highly experienced solutions experts to maintain best practice environments

Requirements

• Advanced understanding of end user support and Active Directory
• Comprehensive knowledge of Windows Server, Azure and Exchange
• Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
• An understanding of ticketing systems and customer service principles

Benefits

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Compelling package that includes salary, training and flexible arrangements
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor program
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Our purpose

Since 1886, the experts at GWA have designed innovative, high-quality products for homes and offices. We have market leading, iconic brands including Caroma, Methven, Dorf and Clark.

As an ASX listed company, at GWA our purpose is to make everyday water experiences extraordinary. Water scarcity affects all communities and given that our consumers enjoy experiencing our products every day, we are proud to help save millions of litres of water each year.

About the role

We are on the hunt for a Customer Service Representative to join our team based in Pinkenba, on a permanent, full-time basis.

As our new Customer Service Representative, you will be the voice of GWA Group for our inbound phone and email customer support channels.  On a typical day, you will speak with a variety of customers, from our merchants, to plumbers to trade and retail centres, and the conversations can be technical. Keeping the customer as your priority will ensure you build the rapport required to succeed in this role. Your day will consist of multi-tasking which includes use of various portals and systems.

We have a full onboarding and training program where you will learn so much about our products and the bathroom and kitchens world.

In return, you will join a supportive and customer-centred team who all share a common purpose of bringing to life all three of our cultural pillars: We are Customer Focused; We are One Team and We Care For Each Other.

Key Responsibilities

• Provide professional telephone customer support
• Case management which involves following up and investigating queries from our customers
• Supporting and updating customers through phone and email enquiries, with a friendly, efficient, solutions focused approach
• Build relationships, innovate to build sales and revenue opportunities
• Communicate effectively with all internal and external customers

About you

• Previous experience in customer service, preferably in a contact centre environment with high volume calls
• Strong technical aptitude and computer skills (preferably with Microsoft)
• Good interpersonal skills and the ability to communicate effectively with internal and external customers by phone and email
• Strong attention to detail and the ability to multitask
• Problem solving skills and the ability to work under pressure and in a fast paced environment
• An openness to learn (product/technical knowledge on GWA Product Range)
• Adaptable, resilient and able to think on your feet
• Growth mindset, focusing on the positive and possibilities, no matter what comes your way
• Aptitude for learning
• Experience using Microsoft Dynamics 365 is a bonus
• Comfortable with using multiple portals/systems at the same time

What’s it like to work with us?

Culture is key for us, and our people come from a variety of backgrounds and industries. We all share a common purpose of bringing to life all three of our cultural pillars: We are Customer Focused; We are One Team and We Care For Each Other. Our passion and dedication are evident in how we work together to ensure everyone achieves our goals and that we all play in a role in making GWA a great place to work.

Our success is driven by a global team that share a passion to be the trusted and integrated solutions partner in the delivery of sustainable water solutions for bathrooms, kitchens, and laundries.

GWA is on a journey from Good to Great, and we are looking for people who are excited by change and want to make a difference. We care for each other and encourage people to take the lead to deliver superior solutions for our customers and consumers.

Join us

Build your career with us and work with great people, great brands and a business with a history of strong growth. All you need to do is hit the apply button and be part of a company that is focused on delivering great customer experiences!  For more information, please contact Emily Jaajaa, Talent Acquisition Specialist ([email protected])

GWA Group does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

You must be a citizen or permanent resident, or hold all the relevant employment visas and other approvals for the location of this position to apply for this role.

Please note that we are not accepting applications from agencies at this time. 

Electrical Engineering and Computer Science
Join a university ranked in the world’s top 50
Collaborate with highly awarded, world-class colleagues
Strong commitment and action toward a diverse and inclusive workforce
Based at our vibrant and picturesque St Lucia Campus

About This Opportunity?

This is an exciting opportunity for a Postdoctoral Research Fellow to contribute to innovative research developments within the scope of data management and data mining. This position will be jointly supported by ARC Discovery Project DP200103650 Making Spatiotemporal Data More Useful: An Entity Linking Approach and the Australian Research Council (ARC) Industrial Transformation Training Centre for Information Resilience (CIRES).

This position will be based in CIRES which provides additional opportunities to the successful candidate to work across multiple projects with industry and government partners, providing a wealth of experience in multi-disciplinary teams, research planning, and industry and public sector dynamics. As a research focused academic at level A the incumbent will be supported and guided by more senior academic research staff with the expectation of an increasing degree of autonomy over time.

Key responsibilities will include:?

Research
Conduct innovative and reproducible research related to data management, with a particular focus on entity linking and privacy protection of spatiotemporal data.
Disseminate results through high-quality publications and open-source algorithms.
Participate in regular meetings to discuss project objectives, methodology and outcomes.
Participate in interactions and liaisons with research and industry collaborators.
Produces quality research outputs consistent with discipline norms by publishing or exhibiting in high-quality outlets.
Participate in applications for competitive research funding to support projects and activities.
Work with colleagues in the development of joint research projects and applications for competitive research funding support.
Contribute to progressing towards transfer of knowledge, technology and practices to research end users through translation, including commercialisation of UQ intellectual property.
Develop a coherent research program and an emerging research profile.
Review and draw upon best practice research methodologies.

Supervision and Researcher Development
Contribute to the effective supervision of Honours and Higher Degree by Research students (as appropriate).
Demonstrate personal effectiveness in supervision and the management of researcher development.
Effectively lead and develop supervisee performance and conduct by providing feedback, coaching, and professional development.
As appropriate, manage research support staff effectively throughout the employee lifecycle in accordance with University policy and procedures.
Work to promptly resolve conflict and grievances when they arise in accordance with University policy and procedures.

Citizenship and Service
Show leadership of self through collaboration and active participation in priority activities for the unit
Provide support to other academic positions and unit operations as needed during other team members’ absences.
Contribute to internal service roles and administrative processes as required, including participation in decision-making and service on relevant committees.
Collaborate in service activities external to the immediate organisation unit.
Begin to develop external links and partnerships by cultivating relationships with industry, government departments, professional bodies and the wider community.
Any other duties as reasonably directed by the supervisor.

This is a research focused position. Further information can be found by viewing UQ’s Criteria for Academic Performance.

This is a full-time fixed-term position from 15th February 2024 – 14th February 2026 at Academic level A. The full-time equivalent base salary will be in the range $75,808.68 - $100,926.59 plus a generous super allowance of up to 17%. The total FTE package will be up to $88,696.16 - $118,084.11 annually.?As this role is covered by an Enterprise Agreement, you will also receive regular remuneration increases – at least once a year.

The greater benefits of joining the UQ community are broad: from being part of a Group of Eight university, to recognition of prior service with other Australian universities, up to 26 weeks of paid parental leave, 17.5% annual leave loading, flexible working arrangements including hybrid on site/WFH options and flexible start/finish times, and genuine career progression opportunities via the academic promotions process.

About You ?
Completion or near completion of a PhD in Computer Science in the area of Data Management, Data Mining, or Data Science, preferably with experience in multi-modality data including but not limited to spatiotemporal data.
Demonstrated expert knowledge and experience in developing machine learning and deep learning methods, preferably pre-training and self-supervised learning techniques applied to spatiotemporal data analysis
Knowledge of issues and challenges underpinning modern data science, especially spatiotemporal data management (e.g., data storage, data integration, spatiotemporal indexing, data mining,).
Experience in conducting research projects, demonstrating high-level written and oral communication skills.
Peer-reviewed publications in high-impact journals or premiere conferences relevant to data mining or data science, e.g., SIGMOD, VLDB, ICDE, KDD, ICDM, AAAI, IJCAI, WWW, SIGIR, CIKM, CVPR, ICML, NeurIPS and ACM/IEEE transactions.
Ability to work both independently and as a member of a cross-disciplinary research team.
Experience in supervising research students (e.g., PhD, Mphil, Honours).

Desirable
Demonstrated experience in working on long-term (at least one year) research projects.
Ability to develop industry liaisons and professional contacts
Broad knowledge of industry solutions and tools in data science

In addition, the following mandatory requirements apply:
Work Rights:? Visa sponsorship may be available for this appointment.?
Background Checks:?All final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.?
Relocating from interstate or overseas? You can find out more about life in Australia’s Sunshine State here.


Questions??
For more information about this opportunity, please contact Professor Shazia Sadiq at [email protected]
For application queries, please contact [email protected] stating the job reference number (below)?in the subject line.


Want to Apply??

All applicants must upload the following documents in order for your application to be considered:
Resume
Cover letter
Responses to the ‘About You’ section

Other Information?

At UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on equity, diversity and inclusion. ?We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in the broader?community, whether that be?gender identity,?LGBTQIA+,?cultural and/or linguistic,?Aboriginal and/or Torres Strait Islander peoples, or?people with a disability.?Accessibility requirements?and/or adjustments can be directed [email protected]


If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.


Applications close Tuesday 9th Jan 2024