Total 5,750 Customer Service job vacancies in option to work from ringwood melb brisbane sydney canberra and tasmania

We are looking for a DevOps Support Engineer to join our Shared Services Domain.

The Shared Services Group provides the operations, process improvement and shared core banking and technology applications that enable and support Cuscal’s business units. The portfolio of applications and technology services is large and broad, including core systems and gateways, settlement and disputes, billing, and client portals and access management.

As the DevOps Support Engineer you will manage the site reliability activities, capacity, resilience and life cycle management of the platforms.

As the DevOps Support Engineer you will be responsible for the following:

• Provide ongoing support for Cuscal applications in a production environment, ensuring high availability and reliability.
• Plan and execute lifecycle management activities, including upgrades, patches, and maintenance.
• Implement and maintain monitoring tools to track application performance, proactively identify issues, and ensure optimal operation.
• Collaborate with internal teams and vendors to diagnose and resolve application issues promptly.
• Identify opportunities for automation to streamline repetitive tasks and improve efficiency in application management.
• Respond to and resolve production incidents, minimizing downtime and ensuring quick recovery.
• Create and maintain comprehensive documentation of processes, procedures, and configurations.
• Work closely with cross-functional stakeholders, including IT operations, development, security, and vendors, to ensure smooth operation and continuous improvement of the application.
• Ensure applications meets all security and compliance requirements, implementing necessary controls and updates.

As a Technical Support Engineer, you will utilize your passion for helping others to ensure that
our Users and Enterprises are successful in their use of DataStax products and solutions. This
is a continuous learning and teaching role where you will develop and share your knowledge of
troubleshooting, configuration, and exciting new technologies inclusive of and complementary to
Apache Cassandra, DataStax Enterprise, and Astra.
What you will do:
Research, reproduce, troubleshoot, and solve highly challenging technical issues
Provide thoughtful direction and support for technical inquiries
Ensure that customer issues are resolved as expediently as possible
Diagnose and reproduce customer reported issues and log JIRA tickets
Participate in on-call rotation for after-hours, holiday, weekend support coverage
Create code samples, tutorials, and articles for the DataStax Knowledge Base
Collaborate and contribute to Support Team infrastructure tools and processes
Fulfill the on-call rotation requirements of this role
Your experience should include:
Strong English skills are a MUST
4+ years of experience supporting large enterprise customers in a customer-facing
support role
Experience with supporting a Software as a Service Cloud product
Experience with Grafana, Prometheus, Splunk, Datadog and other monitoring solutions
Experience supporting Kubernetes-based distributed applications, or an understanding
of Kubernetes fundamentals
Experience with pub-sub, messaging and streaming solutions like Pulsar, Kafka

Experience using APIs and understanding app development lifecycle with a language or
framework based on Java, Python or Go would be preferred
Experience/certifications with AWS/GCP/Azure deployments and associated cloud
based monitoring tools would be preferred
Experience with Linux operating systems, including command line, performance, and
network troubleshooting
Excellent verbal and written communication skills
Lifetime learner, self-motivated with ability to multi-task during high pressure situations
Nice to have:
Supporting Apache Cassandra environments or other relational and/or alternative
database technologies is a plus
Understanding of Java, Python, Go and/or another language (Troubleshooting skills)
Experience with escalation management and customer success or premium support
Experience working in a fast-moving high-pressure environment
Not sure if you qualify?
Apply anyway! We extend opportunities to a broad array of candidates, including those with
diverse workplace experiences and backgrounds. Whether you're new to the corporate world,
returning to work after a gap in employment, or simply looking to transition or take the next step
in your career path, we are excited to connect with you.
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#LI-Remote

LIFE AS AN ACS BROKER

• Building your list of potential customers by researching our database, websites, LinkedIn and trade press etc
• Pro-actively targeting your list through outbound sales calls, emails and visits (both face-to-face and virtual) and converting them from potential customers to ACS customers
• Building relationships with Cargo Operators to ensure access to the widest range of aircraft available to provide solutions for our customers
• Maintain relationships with customers to ensure repeat business
• Working to sales target meeting financial objectives
• Ability to demonstrate expert understanding of the aircraft and chartering process
• Manage charter bookings from enquiry to completion
• Receiving inbound requests for urgent charters virtually 24/7
• Present bespoke quotes to customers demonstrating good commercial acumen
• Flight watching/overseeing flight departures (this might be unsociable hours)

The Role

We are looking for a Guest Service Agent who is dedicated to providing a memorable experience and create that human connection with our guests, at every stage of their stay.

In this role you will;

• Provide exceptional service during check-in, check-out and throughout the guest stay;
• Assist the Duty Manager in effectively running the day-to-day operations of the Front Office Department;
• Daily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests and activities;
• Ensure procedures are followed in relation to guest confidentiality and safety;
• Maintain accurate credit and cash transactions and accounting documentation to ensure the integrity of the hotel’s financial data and the ease in shift changes.

The Customer Solutions Analyst, Claims role will support the analysis and end to end delivery of remediations impacting TAL customers as well as internal stakeholders.

The role is responsible for analysing customer impact due to a remediation and supporting the broader team in the development and delivery of customer remediation activities, including root cause analysis and rectification strategy.

The role will work closely with key stakeholders across the TAL business to support the implementation of remediation initiatives within the Customer Solutions, Claims function. Particular focus is given to ensuring effective customer outcomes in line with TAL’s Customer philosophies within the risk management framework.

The Customer Solutions Analyst, Claims role is responsible for facilitating working groups and workshops to obtain stakeholder engagement and ensure appropriate business oversight and accountability, as well as driving remediation outcomes through the working group discussions.

In addition, this role will contribute to the analysis and implementation of various identified remediation and operational resilience strategic initiatives.

Identification and implementation of remediation activities during phases of the remediation lifecycle as follows:

• Conducting root cause analysis of identified risks in consultation with the business
• Working with stakeholders during remediation analysis to ensure development of a sound remediation approach and agreement on scope
• Supporting the formulation of strategies and implementation plans for key corrective actions and preventative controls, including obtaining relevant approvals
• Clearly documenting remediation details, decisions, and outcomes in the appropriate document format
• Ensuring high quality of data and record keeping which will support ad hoc remediation reporting as required
• Working closely with DnA or SMEs to request/refine data extracts for remediation scope analysis
• Conducting data-based analysis to determine remediation volumes and financial impact to customers/business
• Liaising with the business to understand as-is processes both to enable policy level review and provide recommendations of to-be processes where required
• Supporting the frontline business by developing FAQ’s, Fact Sheets, and other supporting training documentation
• Supporting Claims Training and Development Teams with roll-out of new processes that have been recommended due to a remediation
• Liaising directly with the operations team to ensure that all customer impacting items are remediated within agreed timeframes, including contact with the customers
• Supporting the Claims Risk & Governance to develop appropriate communication strategies and assist in drafting of communications as well as testing where required
• Executing remediation plans including system processes and liaising directly with customers via telephone contact or written communication as required to obtain information or provide update.
• Thinking outside the box to understand and develop new approaches for complex scenarios where BAU processes may not support, including consideration of downstream impacts
• Working with the Claims, Line 1 Risk team on incident management and adequate visibility of all items identified requiring remediation
• Ensuring quality checks are completed where required such as customer communications.
• Ensuring adherence to the TAL remediation policies
• Supporting the delivery of small to medium scale projects or well-defined tasks on major projects to improve operational resilience, including process improvement initiatives