Total 3,716 Customer Service job vacancies in ge au qld emerald corner gregory highway and wills road

Parts & Service Sales Representative Posted Date:  17 Dec 2023 Location:  Dubbo, NSW, AU, 2830 At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More. About the role WesTrac is seeking an experienced and highly driven Product Support Sales Representative to join our Dubbo team! To ensure WesTrac is the first choice for equipment solutions, this position will see the successful candidate identifying aftermarket Caterpillar parts and WesTrac service sales opportunities within a defined customer portfolio. By managing existing accounts and developing new accounts, you will engage with a variety of internal and external stakeholders, from owner/operators to fleet managers, on a range of transactions and projects to enhance the customer experience. You will be responsible for sales forecasting, CRM maintenance and other sales support functions. Reporting to the Aftermarket Sales Manager and based from our Dubbo branch, your customer portfolio will span Central NSW, including Parkes, Forbes, Condobolin, Cobar, Merriwa and Coonabarabran. It is anticipated that half of your time will be on the road visiting customers, with approximately 1 night away from home each week. As such you will be provided with a company car. This is a permanent full time position working 40 hours per week, Monday to Friday. Key Responsibilities Effective day-to-day product support Development of specific customer opportunities within the Commercial Engines, Local Government, Civil, Building and Construction industries Sales of Caterpillar parts and WesTrac services Development of specific customer opportunities and the regional growth plan Account Management of current customer portfolio and developing new accounts Actively promoting parts and service offerings in line with focused Caterpillar/ WesTrac programs  Skills & Experience Demonstrated ability to drive sales growth and/or previous experience with account management Excellent customer service skills with the ability to develop strong relationships Well-developed analytical, problem solving and decision-making abilities Current driver's licence and the ability and willingness to travel Excellent written and verbal communication skills Ability to work well autonomously and within a team Computer literacy skills – MS Office and Sales Caterpillar product knowledge and experience (Desirable) Construction industry sales experience (Desirable) Trade qualification with industry experience (desireable) Benefits Fitness Passport for the whole family Competitive remuneration uncapped commission Benefit vehicle provided Annual Remuneration and…

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Posted: 01/12/2023 Closing Date: 01/01/2024 Job Type: Permanent - Full Time Location: Crystal Brook Job Category: Administration and Office,Trades & Services Established in 1957 Emmetts are a leading multi-franchise agricultural equipment group and one of Australia’s largest John Deere dealers. With 15 branches covering the broad-acre, viticulture, horticulture and grounds care farming sectors of Victoria and South Australia we are highly regarded in the farming community and believe the key to our success is the people who work for us!   Our team has a genuine passion for developing integrated farming solutions that help the Australian farming industry be the best it can be. Join us in our purpose to keep farmers, farming! Job Description About us   Established in 1957 Emmetts are a leading multi-franchise agricultural equipment group and one of Australia’s largest John Deere dealers. With 15 branches covering the broad-acre, viticulture, horticulture and grounds care farming sectors of Victoria and South Australia we are highly regarded in the farming community and believe the key to our success is the people who work for us!??  Our team has a genuine passion for developing integrated farming solutions that help the Australian farming industry be the best it can be. Join us in our purpose to keep farmers, farming!  About the Role An opportunity has just opened up for hands on experienced Administration Officer to join our busy Crystral Brook branch. This varied and vital role would see you working hand in hand with our Service team and customers alike to ensure the smooth running of our Branch and Service department. It’s perfect for someone who loves to proactively organise teams, engage with customers, and is looking for full time hours. What you’ll need:   Previous experience in Administration or Finance Previous experience working in a Workshop environment would be ideal   A “can do” solutions driven approach with a good eye for detail and a focus on continuous improvement?  Strong influential skills and ability to make strong relationships  Strong customer service and problem-solving skills?  Ability to use standard desktop applications such as Microsoft Office: Microsoft Excel, Word, and Outlook.  We offer a multitude of employee focused benefits including:??  Competitive Hourly rates   This is a permanent Full time role with the opportunity to make it your own  Flexibility – As a family owned and run organisation - we believe in a family first approach.  Well established internal teams such as Finance and HR to support our best assets, our people.??  Defined career pathways and opportunities to grow your career ?  Great team working environment and values-based local organisation?  Mental Health and Wellbeing support with individual and confidential access the EAP network?  To learn more about our organisation and the role?please head to our website www.emmetts.com.au or contact our Recruitment…

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Kenmore Hills Early Learning is looking for an Experienced Centre Cook.

The purpose of this role is to deliver a high-quality program by providing nourishing meals for children and maintaining a clean and hygienic environment.

Our Centre Cook will be responsible for the preparation of morning tea, lunch and afternoon tea for children aged from 3 months to 5 years of age.

The role would require you to work Monday to Friday.

What to expect:
• A fully equipped kitchen like no other.
• To be part of a team of like-minded individuals who share your passion for early childhood education.
• A world where the classroom extends beyond four walls. Immerse yourself in nature and inspire children to appreciate and protect the wonders of nature.
• A centre that invests in your growth and development, offering opportunities to enhance your skills, expand your knowledge, and unlock your full potential.
• An environment that places a strong emphasis on sustainability, empowering children to become eco-conscious leaders of tomorrow.

The ideal candidate will meet the following selection criteria:
• Documented ability to produce high quality and nutritious menus & meals, working to a budget and schedule.
• Knowledge of the developmental and nutritional needs of children and babies.
• Ability to plan and share the menu, taking into consideration children with allergies, the availability of fresh produce and the needs of the centre.
• Ability to maintain a high standard to cleanliness and organisation in the kitchen, including purchasing and maintaining necessary equipment.
• Ability to manage the ordering and maintenance of food supplies.
• Ability to promote the health and safety of children and team members through following appropriate policies and procedures in relation to kitchen use, first aid, child protection and WHS, this includes completing relevant records and attending regular training.
• Ability to both work collaboratively as part of the team and to follow directions from the management team.
• Knowledge of the EYLF and QKLG, NQF, and relevant laws and legislations or ability to learn
• Experience in upholding service policies and procedures.
• Commitment to regular professional development, both self-identified and as directed by the management team.
• Understanding of child development and willingness to include children in cooking activities, decision making and planning where appropriate.

Essential Criteria:
• Food Safety Certificate
• ACECQA approved First Aid, CPR, Anaphylaxis and Asthma Management qualifications
• Working with Children Check

How to apply:
Don't miss this opportunity to join our team of fearless educators who are ready to make a difference in the lives of our young adventurers - Submit your resume and a cover letter today!

Are you a fun and energetic Services Officer?
Are you ready to be part of a talented team of Disability support workers?
Are you dedicated to making a difference in the Disability Sector?
Are you ready to join our diverse and welcoming team?
• Where everyone works diligently to be a part of the solution!
• Where work / life balance and flexibility is valued
• Where professional development is supported and encouraged

If you have said yes to the questions above then this role may be exactly what you are looking for to progress your career.
Disability support with a difference

No matter where you are in your journey, The Tea-Cup Cottage is there for you. We are an experienced disability care provider focused on helping you reach your potential through caring, quality and custom support. We believe that details matter, connecting people with meaningful support in incredibly important, and that everyone should have the opportunity to enjoy life the way they want.

The Role
We are recruiting for a permanent full time Disabilities Services Officer. You must able to stand your ground and possess a strong personality.

Position Description
You will be expected to provide a high level of personalised support, assessing clients’ needs and showing care and compassion in developing support programs, liaising with other suitable support organisations to deliver positive and meaningful outcomes for some of the most vulnerable members of our community.
You will work closely with participants, management, and family members to ensure participants are able to enjoy life in a meaningful, safe, and caring environment.

Responsibilities
• Assessing the needs, and ensuring access to the most appropriate services to deliver positive outcomes for our clients
• The ongoing monitoring of progress and liaising with other community groups
• Providing emotional care and ensuring the nature and extent of difficulties and disabilities is identified
• Complete job tasks in accordance with participant plans in a timely manner
• Write and maintain accurate written records and documentation

Selection Criteria
• Associated Degree or Diploma in Ageing, Disability or similar industry-related qualifications
• Ability to apply understanding of “duty of care” to delivering support services and escalate issues when needed
• Suitable experience in behaviours of concern, ASD, PBSP and strategies and data recordings, restrictive practices and reporting of incidents and unauthorised reportable incidents, and recording of daily occurrences: social, medical and behavioural
• A strong work ethic, a positive outlook and the ability to remain calm and professional while under pressure
• Own reliable transport
• National Police Check, Yellow Card and Blue Card

Salary: $70k gross before super

Work Authorisation:
• Ability to work full time in Australia

Work Location:
• In person

About Us

When you join G8 Education you will immerse yourself in our intensive and supportive Early Childhood Teacher First Steps induction program.

3 months of continued support and training allowing time off the floor to collaborate, learn, and grow professionally
ECT Buddy providing an extra layer of support as you settle into your role
Join Community Connection Sessions to network with other ECTs, Teacher Registration Partners and Practice Partners
For more information and photos, please visit our centre's website: Grasshoppers Early Learning Centre - Hoppers

What Sets Us Apart

We understand the importance of work-life balance. That's why we offer a truly flexible work arrangement, allowing you to tailor your schedule to suit your needs. Whether you're a seeking full-time work, a parent with other commitments, or someone seeking part-time work, we're here to accommodate you.

Just let us know on your interview and we can discuss our possibilities.

The Benefits

With more than 400 early learning centres nationwide, G8 Education has the resources to reward your dedication with generous benefits and opportunities to grow:

4 weeks annual leave + 2 weeks extra leave per year 
$37 - $50 per hour
Access a 50% discount on early education and childcare fees at any G8 Education Centre 
Attractive wages well above award
A place to grow - succession planning encouraged with opportunities for careers across the nation!  
A dedicated Early Learning & Education Leadership Team to support you to contribute to the lives of children in their important early years
Mentor/Reviewer support available to enable ECT's delivering the Kindergarten program to move from Provisional Teacher Registration to Full Teacher Registration
Great work life balance with flexible hours available (i.e., 9am-3pm if applicable)
Access to G8’s Online Learning Lounge with more than 70 hours of professional development
Exclusive access to G8 Education's benefits platform, with discounts to 350+ retailers
Counselling for team members and their families through Employee Assistance Program (EAP)
Successful Applicants must hold

An ACECQA approved Graduate Diploma, Bachelor or Masters of Teaching (Early Childhood)
Alternatively, working towards the above qualification
Current Working Blue Card  

G8 Education is a committed advocate for child protection, safety and wellbeing. We have a zero tolerance for any form of child abuse or harm. The safety and wellbeing of children will always be our priority and all team members are expected to embrace this shared commitment.

At Flavorite we offer: Opportunity for entry-level leadership roles Work for an innovative company learning from industry leaders. Supportive work environment and positive team culture  As a large Australian business and leader within the Horticulture Industry and Glasshouse fruit and vegetable production, we are proud to offer diverse and rewarding career opportunities. We are committed to supporting great people to succeed, develop their careers, and feel supported to reach their highest potential. We offer a safe and inclusive work environment where our employees feel strongly connected to our values and objectives and where the capability of our people is key to our success. With several Flavorite sites located across Victoria, this role is based at our Tatura location which currently employs up to 300 employees. About the Opportunity With several sites across Victoria, the Crop Care Leading Hand role is based at our Tatura location, 15 minutes from Shepparton VIC, which is based in the Goulburn Valley. Flavorite is passionate about developing leaders within our business and the Crop Care Leading Hand role is a great platform for a passionate and motivated applicant to work and develop their career among skilled professionals within the Horticulture industry. The successful candidate will be provided with a full onboarding and training program and be presented with further opportunities to grow their career within Australia's largest Glasshouse producer of fruits and vegetables. Key accountabilities: Complete Crop Care tasks to specific KPIs Twisting/Clipping Truss Pruning De-Leafing Pollinating (Whacking & Blowing) Arch Supporting Other Crop Care tasks as required. Assist the Crop Care Supervisor in the training and development of team members to complete Crop Care tasks. Assist the Crop Care Supervisor by checking the quality of tasks completed throughout the greenhouse. Give clear direction, instruction, and support to all team members. Participate in weekly training in all aspects of Crop Care Supervision Perform Higher Duties in the absence of the Crop Care Supervisor The successful candidate will have the following: Demonstrated leadership capabilities. Team Leader Experience  Strong Motivation and Initiative skills Cultural awareness Planning and organizational skills  Strong Safety culture Ability to follow procedures and instructions. Horticulture or Agriculture experience (desirable) 'View Position Description Here' How to Apply If you believe that you are great fit for this role, we look forward to you submitting your application details below. Apply Now

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About the Team Logistics Vehicles Reporting to the National Fleet Manager Land121, this role will see you working in a team of 7, all focusing on the Land 121 (trucks) program of work. The Field Service team forms part of the greater Service and Support division which also encompasses Trades Assistants, Mechanics, Maintenance Planners, Data Controllers and Technical Advisors. This role will be based at our Military Vehicle Centre of Excellence in Redbank, but will require travel across South East QLD. Boxer Vehicle This role will report to the Team Lead and National Fleet Manager L400 to form part of a team of 9 Field Service Technicians. The team also forms part of the greater Service and Support team. The Land400 Field Service team are a group of hard-working individuals who have become technical experts of the Boxer vehicle. This role will be based at Enoggera and will involve travel within QLD as well as interstate. About the Role The Rheinmetall Field Service Technicians are responsible for providing maintenance and advisory services for logistics or armoured vehicles, and delivering reliable, high quality and timely service support to our customer. We are currently recruiting for two separate teams: Logistics Vehicles Working on our Land121 program and maintaining our fleet of trucks with a home base of Redbank. The most suitable trade qualification for these roles will be heavy mechanical backgrounds. Boxer Vehicle Working on our Land400 Phase 2 program with a home base of Enoggera. The most suitable trade qualifications for these roles will be heavy mechanical, auto-electrical, AME and weapons systems backgrounds. As Field Service Technician, you can anticipate some of your day-to-day tasks to include: Working at various sites to conduct, assist and or supervise in diagnosis and repairs on RDA supported vehicles; Documenting work order information in the RDA ERP/ISSDB & customer systems MILIS / SAP; Travelling to various sites (within QLD or interstate) to support or maintain vehicles; Being the face of the Rheinmetall brand when engaging with customers/stakeholders; Checking and monitoring the repair progress of supported vehicles and associated systems; Checking and resolving requests for warranty settlement topic completeness, accuracy and plausibility; Providing Maintenance Advisory Services as a subject matter expert on Rheinmetall products; Undertaking Acceptance and documentation of technical inquiries from the customer/end user; Performing technical investigations associated with faults or damages of equipment; and Preparing reports associated with technical investigations, including technical inspection reports or technical briefs. What are we looking for? Rheinmetall seeks applicants who exemplify our Company’s values of Safety, Partnering, Openness, Respect and Trust (SPORT). This creates a workplace environment where employees value each other, live up to their promises and communicate openly. The experience and skillset best suited to this role includes: Trade qualification as…

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Electrical Engineering and Computer Science
Join a university ranked in the world’s top 50
Collaborate with highly awarded, world-class colleagues
Strong commitment and action toward a diverse and inclusive workforce
Based at our vibrant and picturesque St Lucia Campus

About This Opportunity?

This is an exciting opportunity for a Postdoctoral Research Fellow to contribute to innovative research developments within the scope of data management and data mining. This position will be jointly supported by ARC Discovery Project DP200103650 Making Spatiotemporal Data More Useful: An Entity Linking Approach and the Australian Research Council (ARC) Industrial Transformation Training Centre for Information Resilience (CIRES).

This position will be based in CIRES which provides additional opportunities to the successful candidate to work across multiple projects with industry and government partners, providing a wealth of experience in multi-disciplinary teams, research planning, and industry and public sector dynamics. As a research focused academic at level A the incumbent will be supported and guided by more senior academic research staff with the expectation of an increasing degree of autonomy over time.

Key responsibilities will include:?

Research
Conduct innovative and reproducible research related to data management, with a particular focus on entity linking and privacy protection of spatiotemporal data.
Disseminate results through high-quality publications and open-source algorithms.
Participate in regular meetings to discuss project objectives, methodology and outcomes.
Participate in interactions and liaisons with research and industry collaborators.
Produces quality research outputs consistent with discipline norms by publishing or exhibiting in high-quality outlets.
Participate in applications for competitive research funding to support projects and activities.
Work with colleagues in the development of joint research projects and applications for competitive research funding support.
Contribute to progressing towards transfer of knowledge, technology and practices to research end users through translation, including commercialisation of UQ intellectual property.
Develop a coherent research program and an emerging research profile.
Review and draw upon best practice research methodologies.

Supervision and Researcher Development
Contribute to the effective supervision of Honours and Higher Degree by Research students (as appropriate).
Demonstrate personal effectiveness in supervision and the management of researcher development.
Effectively lead and develop supervisee performance and conduct by providing feedback, coaching, and professional development.
As appropriate, manage research support staff effectively throughout the employee lifecycle in accordance with University policy and procedures.
Work to promptly resolve conflict and grievances when they arise in accordance with University policy and procedures.

Citizenship and Service
Show leadership of self through collaboration and active participation in priority activities for the unit
Provide support to other academic positions and unit operations as needed during other team members’ absences.
Contribute to internal service roles and administrative processes as required, including participation in decision-making and service on relevant committees.
Collaborate in service activities external to the immediate organisation unit.
Begin to develop external links and partnerships by cultivating relationships with industry, government departments, professional bodies and the wider community.
Any other duties as reasonably directed by the supervisor.

This is a research focused position. Further information can be found by viewing UQ’s Criteria for Academic Performance.

This is a full-time fixed-term position from 15th February 2024 – 14th February 2026 at Academic level A. The full-time equivalent base salary will be in the range $75,808.68 - $100,926.59 plus a generous super allowance of up to 17%. The total FTE package will be up to $88,696.16 - $118,084.11 annually.?As this role is covered by an Enterprise Agreement, you will also receive regular remuneration increases – at least once a year.

The greater benefits of joining the UQ community are broad: from being part of a Group of Eight university, to recognition of prior service with other Australian universities, up to 26 weeks of paid parental leave, 17.5% annual leave loading, flexible working arrangements including hybrid on site/WFH options and flexible start/finish times, and genuine career progression opportunities via the academic promotions process.

About You ?
Completion or near completion of a PhD in Computer Science in the area of Data Management, Data Mining, or Data Science, preferably with experience in multi-modality data including but not limited to spatiotemporal data.
Demonstrated expert knowledge and experience in developing machine learning and deep learning methods, preferably pre-training and self-supervised learning techniques applied to spatiotemporal data analysis
Knowledge of issues and challenges underpinning modern data science, especially spatiotemporal data management (e.g., data storage, data integration, spatiotemporal indexing, data mining,).
Experience in conducting research projects, demonstrating high-level written and oral communication skills.
Peer-reviewed publications in high-impact journals or premiere conferences relevant to data mining or data science, e.g., SIGMOD, VLDB, ICDE, KDD, ICDM, AAAI, IJCAI, WWW, SIGIR, CIKM, CVPR, ICML, NeurIPS and ACM/IEEE transactions.
Ability to work both independently and as a member of a cross-disciplinary research team.
Experience in supervising research students (e.g., PhD, Mphil, Honours).

Desirable
Demonstrated experience in working on long-term (at least one year) research projects.
Ability to develop industry liaisons and professional contacts
Broad knowledge of industry solutions and tools in data science

In addition, the following mandatory requirements apply:
Work Rights:? Visa sponsorship may be available for this appointment.?
Background Checks:?All final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.?
Relocating from interstate or overseas? You can find out more about life in Australia’s Sunshine State here.


Questions??
For more information about this opportunity, please contact Professor Shazia Sadiq at [email protected]
For application queries, please contact [email protected] stating the job reference number (below)?in the subject line.


Want to Apply??

All applicants must upload the following documents in order for your application to be considered:
Resume
Cover letter
Responses to the ‘About You’ section

Other Information?

At UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on equity, diversity and inclusion. ?We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in the broader?community, whether that be?gender identity,?LGBTQIA+,?cultural and/or linguistic,?Aboriginal and/or Torres Strait Islander peoples, or?people with a disability.?Accessibility requirements?and/or adjustments can be directed [email protected]


If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.


Applications close Tuesday 9th Jan 2024

To be successful in this position, you will have:  A customer focus to ensure you always have the customers' needs front of mind Experience in a B2B/ B2C environment Proven experience in a customer-centric role Well-developed relationship building skills  Ability to work autonomously when needed and within a team environment Excellent interpersonal and communication skills Knowledge within the packaging industry and carton manufacturing Experience with Pronto Xi or Prism software (favourable)Pro Pac is an equal opportunity employer and values diversity in the workplace. All employment decisions are made without regard to race colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.We thank you in advance for your application and advise that only candidates that meet the position requirements and have working rights will be contacted.An opportunity exists to join one of Australia's fastest-growing general packaging supply companies. Pro-Pac Packaging is a national company with a reputation for delivering excellent service, support and knowledge within the industry. We pride ourselves on our work environment and down to earth team and management. About the Industrial Packaging division  Our Industrial Packaging division not only manufactures our own biodegradable void-fill products but we also stock and support all types of void-fill needs, whether it be air-pillow, paper or bubble. We import and distribute some of the world’s leading brands of general industrial packaging products such as tapes, stretch wrap, strapping and machinery. About You/ the Role We are seeking an energetic, highly motivated individual who is also a self-starter to join our Customer Support Team.As the Customer Support Specialist, you will support the National team comprising of eight Customer Support Specialists working throughout QLD, NSW, VIC & WA and cover PPG’s customer base nationally. This role is located in QLD - and initial onboarding will be remote - until return to office Hybrid plan is rolled out.In this role, you will be required to consult and liaise with internal stakeholders and customers, deliver a seamless customer experience and foster strong customer relationships through effective communications.  You will also be required to promptly respond and solve customer queries via phone and email and escalate where required.  

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Our client is a family-owned and operated organisation that has provided a wide range of material handling and lifting solutions for over 30 years. By manufacturing locally, they have become a leading supplier to mining industries across local and international markets. They provide tailored preventative maintenance, repairs and overhauls, along with safety and performance inspections to minimise their clients' downtime. Due to continuous growth, they are looking for a Service Administrator to join their team in Maddington. About the opportunityAs a Service Administrator, you will play a vital role in ensuring the smooth operation of our client's service department. Reporting directly to the Service Manager, your day-to-day will see you coordinating the activities of their technicians to maintain efficient service delivery to off-site locations across the state. In this role, you will: Schedule and delegate service and inspection tasks to technicians Maintain clear and effective communication with technicians to address any issues or concerns Oversee and process paperwork, including site access forms, inductions, and invoicing Collaborate with technical teams to ensure jobs are completed on time and to client specifications About youWe are seeking a candidate who is proactive, organised, and capable of multitasking in a dynamic environment. You should be comfortable working closely with technical teams and possess excellent communication skills. To be successful in this role, you will ideally have: Previous experience in service coordinating, preferably within a mechanical or related field Basic knowledge of crane operations and servicing, allowing you to effectively understand technician requirements Strong organisational skills to manage schedules, paperwork, and job requirements efficiently What’s on offerJoining our client's team means becoming a part of a supportive and family-oriented work culture. You will have the opportunity to receive hands-on training and mentorship as you take on this important role. With a 38-hour workweek and potential for overtime, you'll have the chance to grow your career while maintaining a healthy work-life balance. This is an excellent opportunity for someone who values growth, teamwork, and contributing to the success of a reputable company in the material handling industry. Keywords: Crane Technician, Maintenance Planner, Mobilisation, Scheduler, Service Administrator, Service Coordinator, Service Manager.   

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BTP - Field Service Supervisor - Mackay 11 Dec 2023 BTP Read More...

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Job Brief
Provide exceptional customer service and embed this approach throughout the entire organisation. The objective is to maintain the department's efficiency and profitability, elevate customer satisfaction, foster loyalty and retention, and consistently meet and exceed customer expectations.
Skills/Attributes Required:
• Ability to lead and inspire a team of customer service representatives, providing guidance and support to team members.
• Excellent verbal and written communication skills and ability to convey information clearly and concisely.
• Exceptional customer service skills, committed to understanding and meeting customer needs.
• Excellent interpersonal skills.
• Strong analytical and problem-solving skills with the ability to find effective and efficient solutions to customer issues.
• Efficiently manage time to prioritise tasks and meet deadlines.
Education/Experience Required:
• Minimum of 3 years of experience in a similar role with leadership responsibility.
Key Duties and Responsibilities
• Managed an excellent customer experience from specification sign-off to 1 month after handover.
• Update customers on supply chain issues, including shortages or discontinued items.
• Support sales staff with spec sign-off.
• After-market sales, including accessories and insurance.
• Managing customer expectations.
• Keeping up to date with HubSpot tasks.
• Manage critical internal stakeholders throughout the customer journey.
• Handle face-to-face and phone enquiries from customers promptly and professionally.
• Investigate and resolve all customer issues.
• Keep abreast of developments in customer service by networking and gaining insight into current trends by reading relevant journals and attending meetings and courses.
• Adhere to all company policies and procedures.
• Other duties from time to time as directed by management.

Date Posted: 2023-11-09 Country: Australia Location: LOC7012 : 20 Hannam Street, Cairns QLD 4870, Australia Come and join OTIS today and be part of the Forbes 2022 World's Best Employers!  At Otis, it’s our people Read More...

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Platinum Blasting Services is a team of can-do individuals, our growth journey over the past decade has been nothing short of extraordinary. Today, we proudly stand as one of the Read More...

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Sales Support Merchandise Job req id:  12776 Read More...

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Sandvik Mining and Rock Solutions Service Technician – Mount Isa, Qld Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the Read More...

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