Job Brief
Provide exceptional customer service and embed this approach throughout the entire organisation. The objective is to maintain the department's efficiency and profitability, elevate customer satisfaction, foster loyalty and retention, and consistently meet and exceed customer expectations.
Skills/Attributes Required:
• Ability to lead and inspire a team of customer service representatives, providing guidance and support to team members.
• Excellent verbal and written communication skills and ability to convey information clearly and concisely.
• Exceptional customer service skills, committed to understanding and meeting customer needs.
• Excellent interpersonal skills.
• Strong analytical and problem-solving skills with the ability to find effective and efficient solutions to customer issues.
• Efficiently manage time to prioritise tasks and meet deadlines.
Education/Experience Required:
• Minimum of 3 years of experience in a similar role with leadership responsibility.
Key Duties and Responsibilities
• Managed an excellent customer experience from specification sign-off to 1 month after handover.
• Update customers on supply chain issues, including shortages or discontinued items.
• Support sales staff with spec sign-off.
• After-market sales, including accessories and insurance.
• Managing customer expectations.
• Keeping up to date with HubSpot tasks.
• Manage critical internal stakeholders throughout the customer journey.
• Handle face-to-face and phone enquiries from customers promptly and professionally.
• Investigate and resolve all customer issues.
• Keep abreast of developments in customer service by networking and gaining insight into current trends by reading relevant journals and attending meetings and courses.
• Adhere to all company policies and procedures.
• Other duties from time to time as directed by management.
Provide exceptional customer service and embed this approach throughout the entire organisation. The objective is to maintain the department's efficiency and profitability, elevate customer satisfaction, foster loyalty and retention, and consistently meet and exceed customer expectations.
Skills/Attributes Required:
• Ability to lead and inspire a team of customer service representatives, providing guidance and support to team members.
• Excellent verbal and written communication skills and ability to convey information clearly and concisely.
• Exceptional customer service skills, committed to understanding and meeting customer needs.
• Excellent interpersonal skills.
• Strong analytical and problem-solving skills with the ability to find effective and efficient solutions to customer issues.
• Efficiently manage time to prioritise tasks and meet deadlines.
Education/Experience Required:
• Minimum of 3 years of experience in a similar role with leadership responsibility.
Key Duties and Responsibilities
• Managed an excellent customer experience from specification sign-off to 1 month after handover.
• Update customers on supply chain issues, including shortages or discontinued items.
• Support sales staff with spec sign-off.
• After-market sales, including accessories and insurance.
• Managing customer expectations.
• Keeping up to date with HubSpot tasks.
• Manage critical internal stakeholders throughout the customer journey.
• Handle face-to-face and phone enquiries from customers promptly and professionally.
• Investigate and resolve all customer issues.
• Keep abreast of developments in customer service by networking and gaining insight into current trends by reading relevant journals and attending meetings and courses.
• Adhere to all company policies and procedures.
• Other duties from time to time as directed by management.
