Total 119 Customer Service job vacancies in cairns queensland

This could be your chance to get your start in a lucrative industry. 

• Houskeeping duties

• Full time, permanant role, guaranteed hours 

• FIFO to and from Cairns airport only 

• Fly to Amrun mine site 

• Flights, Accommodation, meals and uniform provided 

• Staff retail discount benefit and referral programme 

• Coal board medical, Standard 11 and S1 and police check paid 

• Time for induction and training paid 

• For our pre- employment medical system Australian Citizenship or an Australian Drivers licence is a mandatory requirement. 

• Only candidates already residing in Cairns and surrounding areas will be considered 

We’re looking for customer service-oriented people with industrial cleaning or hospitality experience OR an alternate transferrable skill set with a positive can-do attitude.  Your next adventure awaits!   

This role is a 14:7 11 hour a day Full Time Opportunity.   

What do Service Attendant - Housekeepers do? 
Housekeepers are service minded, with a desire to help improve quality of life for village residents living and working away from home.  Working as a Service Attendant you will mostly clean residents donga’s and bathroom/toilet areas, change out linen, restock supplies; however on occasions support in other operational areas if required. 

• Working across a range of functions to support operational needs 

• Housekeeping/Cleaning accommodation rooms aka: “dongas” 

• Assisting in the Kitchen and Dining Room service areas 

• Mine Site Cleaning of Offices, Crib rooms and Ablution Blocks 

• Providing customer service in the Tavern or Retail shop 

• Maintaining cleanliness of outdoor areas and grounds 

What does it take to work FIFO? 
The FIFO lifestyle can be very rewarding but it isn’t for everyone. Consider what to expect and what is required of you when assessing your options: 

• Ability to work 10-12-hour shifts, day or night shifts as required 

• Ability to endure remote environment in extreme heat or weather conditions 

• Ability to multi-task and assist in other areas with positive teamwork approach 

• Ability to understand the requirements of safe work and safety protocols 

• Ability to undergo a pre-employment medical, including drug & alcohol testing 

• Australian working rights and up to date COVID-19 vaccinations are essential 

• An open drivers license 

• Ability to drive to and from the mine site 

Most of all, what’s in it for you? 
This is an entry-level role which can lead to many more opportunities for your future. Here’s what’s on offer:   

• Permanent role with Sodexo - we’re looking for keepers!  

• Great annualised salary with consistent hours, holiday, sick pay, and superannuation 

• A structured on-boarding and induction program to ensure you get the best start in your FIFO life 

• Your flights, food and accommodation are covered whilst at site – let the savings begin! 

• Access to fantastic Village facilities and lifestyle options including gyms, fitness classes, pools, tennis courts, and social activities (dependent on Village) 

• Access to employee benefits, discounts, and our recognition program 

• Great teamwork and a solid group of people around you! 

Sodexo offers over 80 different career streams, upskilling opportunities, and the unique opportunity to progress your career as you learn the business and gain new skills. Your development is our investment. 

What are you waiting for? Submit your application today and become part of our family! 

_______________________________ 

Why choose  Sodexo?    

Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.    

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. With us, you belong in a company that allows you to act with purpose and thrive in your own way. We are always looking for people to join our team and help us create a lasting impact on individuals, society, and the planet. 

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.    

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!    

About SmartPlay 

SmartPlay Early Learners in Caboolture provides quality care and Christian education in a Long Day Care environment. The services provided include: 3 Year Old Program; 4 Year Old Kinder Program; Before & After School Care; and Vacation Care Program. 

About the role 

If you're keen to inspire and enhance the holistic development of each individual child, build strong relationships with families and you’re also a passionate educator, then you're invited to consider this exciting opportunity. You will be responsible for developing and implementing the inclusion support program for play-based, child-directed education as part of SmartPlay Early Learners. Educators will provide a safe, Christian educational environment for the children to grow and to develop an enriched Early Years curriculum. 

This permanent part-time position up to 75 hours per fortnight, open to negotiable, with immediate start.

About you

• You have a minimum of Certificate III in Early Childhood or 50% completed or equivalent (a Diploma with experience is preferred).
• You have at least 1 year’s experience in a lead role in a centre.
• You possess excellent communication, organisational and time management skills. 
• You hold current First Aid, Anaphylaxis, CPR and Asthma certification. 
• You have a current paid Working with Children’s Check. 
• You have experience and knowledge of NQF, NQS and the EYLF. 
• You’re confident in the use of technology. 
• You’re highly motivated. 
• You have a servant heart and vibrant Christian faith. 

SmartPlay employees can access a range of benefits including:

• Staff discount on any childcare gap fees for your child(ren) attending SmartPlay
• A attractive remuneration package which includes annual pay increases and superannuation entitlements 
• Assisting in establishing an Early Childhood Centre of Excellence 
• Discounted student tuition for your children attending Australian Christian College - Moreton
• Working in a small, positive and dedicated Christian team. 

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Due to continued growth within our team, we have multiple roles across Australia. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

The location for this role is on customer site in the Brisbane area. To be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance. 

What you’ll do

At the moment, as Desktop Support Engineer you will be focused on:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping customers updated with regards to their tickets
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment and mobility devices
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

About Us

G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can’t wait for you to join us.

About the Role

The Customer Service & Sales Manager (Known internally as Inside Sales Manager, Australia)  will concentrate on the sales success of the Inside Sales Team. Your focus will be to motivate and develop the regional hybrid team ensuring sales targets are exceeded on a monthly basis.  The successful candidate must also maintain a fun, culturally rich environment where people are happy to work.

What you'll be doing

People:

• Ongoing people development

• Team performance management and reporting

• Provide direction to regional management team

• Conduct Team meetings 

• Drive Company culture and values 

• Maintain an engaged and motivated sales team

• Recruitment - Review Application Assessments and Recommendations

• Performance Management of under - performing staff as required.  

• Team coaching, support, annual performance reviews

Sales Leadership 

• Ensure monthly sales targets are achieved.

• Ensure team and individual KPI’s are consistently met. 

• Management of team incentive program

• Management of Rewards Program

• Training Recommendations and Updates 

Operations    

• Workday Management

• Scheduling 

• Team Incentives Management 

• Team Engagement 

• Future planning

What do we offer you?

• Competitive salary commensurate with the role

• Competitive benefits package 

• Birthday day off

• Vacation time for you to recharge

• Enhanced Parental Leave

• Learning and growth opportunities

• Employee Resource Groups

*Applicable based on location*

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.

LME Care, a Registered NDIS Support Provider in Brisbane, is seeking compassionate and dedicated Disability Support Workers to join our team. With over 25 years of combined experience in the disability sector in Australia, LME Care is committed to delivering high-quality services with purpose, courage, and integrity.

As an organization, we value empathy and believe in promoting choice, hope, building resilience, and growing individual self-determination. We are focused on ensuring our practices are inclusive and enabling connection with the Queensland community.

Our drive for service excellence sets us apart and positions us as a provider, partner, and employer of choice. We strictly adhere to government quality and safety requirements and have proven experience in managing complex participants with high needs. Our thorough recruitment and onboarding process ensures that our team members have the right skills and qualifications to effectively support our clients.

Join us in making a difference in the lives of individuals with disabilities.

• Certificate III in Individual Support, Disability, or a related field
• Previous experience in a similar role preferred
• Knowledge and understanding of the NDIS framework and person-centered approaches
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively as part of a team
• Compassionate, patient, and respectful towards clients
• Ability to adapt and respond to the individual needs and preferences of clients
• Current first aid and CPR certification
• Valid driver's license and access to a reliable vehicle
• Ability to obtain an NDIS Worker Screening Check and undergo a criminal record check
• Availability to work flexible hours, including weekends and evenings
• Experience in supporting individuals with complex needs is highly desirable

• Employee Assistance Program - Counseling
• Training & Development
• Opportunity for Growth and Developments
• Work for a Company that Values their Employees
• Great Incentive Programs

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

About Us

Through local expertise and global scale, we at Global Payments Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments

About You

You enjoy learning and thrive in fast paced customer centric environment. You are a team player and appreciate and practice transparency in the workplace. You work well in a team as well as autonomously and are eager to dive in and learn new things. 

You will also bring:

• Experience in a customer focused position;
• Strong communication skills (written & verbal) with the ability to work with a wide range of people;
• A passion for educating customers and solving problems;
• Understanding of a quick moving environment;
• High attention to detail and the desire to learn new technology and systems;
• Ability to think outside of the box and solve problems quickly and effectively.

About the Role

We are seeking driven, energetic and customer centric individuals to join our Support Team! We support both new and existing Eway and Ezidebit customers with a range of enquires and are a pivotal part of our customer’s journey. Working with a small team, in an open planned office environment, you’ll deliver outstanding customer service experiences, with an emphasis on customer loyalty. 

Your key responsibilities will include:

• Managing and actioning incoming calls, chats and emails from business to business customers in a timely and effective manner;
• Responding, investigating and resolving questions and queries from clients;
• Maintaining client data and ensuring its integrity;
• Identifying issues and trends that are affecting our clients and escalating appropriately to ensure timely resolution.

Our Benefits

We want you to be you! At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured.

We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a flexible working rhythm blending in-office and remote working.

Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of wellbeing resources we offer, use your breaks and your leave including Birthday Leave.

We provide a first class employee assistance program that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer 12 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave.

Celebrating together is a big part of our culture and we regularly gather for Extravaganza and Team Appreciation Days, plus fun activities brought to you by our social committees.

We like to shout at each other, not literally but via Reward and Recognition Programs such as Shout Outs – recognising our people that go above and beyond and make a difference to our customers.

We also pride ourselves on giving back to the communities in which we operate, so we provide two Days of Service each year to volunteer in a cause that matters most to them.

Other benefits available include salary sacrifice, study leave and an Employee Stock Purchase Plan.

Ready to Apply?

If this role sounds right for your, please APPLY NOW by submitting your CV. 

All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Who are we?  

Humanforce provides the market leading, employee-centred, intelligent, and compliant HCM suite for frontline and flexible workforces, offering highly configurable, best-in-one WFM, HR and Payroll - without compromise. Humanforce was founded in 2002 and has built strong foundations with our 2300-strong customer base and over 600,000 users across a wide range of industries, including aged care, childcare, hospitality, retail, local government and more. Today, we have offices across Australia, New Zealand, and the United Kingdom. 
 
Our vision is to make work easier and life better by focusing on the needs and fulfilment of frontline workers, and the efficiency and optimisation of businesses. 
Humanforce solutions are designed to help clients drive engagement and productivity for their frontline workforce, with an intelligent, cloud-based platform for employers and managers, and a user-friendly mobile app, specifically designed for employees in their flow of work. 
 
We are on a mission to deliver an exceptional employee experience for workforces by offering a compelling employee value proposition and great work effectiveness through connection, development and wellbeing while delivering intelligent manager automation to drive cost optimisation, increased productivity, and growth, and enhance compliance confidence for businesses as they adapt to evolving challenges and objectives. 

The Team 

Humanforce is growing and is on the hunt for an exceptional Application Support Analyst that will be responsible for customers using our intelliHR product. The intelliHR platform adds value through the automation of traditionally manual HR processes, capturing critical people and performance data not typically available or visible to businesses today. intelliHR utilises cloud-based tools for real-time collection and reporting of data. You'll join our broader Humanforce Technical Support team, but focus on customers using the intelliHR product.

Who you are?  

Our application support analyst if focused on providing top-notch support to our intelliHR customers. You are customer obsessed and care deeply about creating memorable experiences for all customers. You ideally have experience working in a technical or application support role, troubleshooting and building solutions for external facing customers. You are passionate about educating our team and customers through training and knowledge sharing.  

What you will do?

• Nurture positive and productive relationships with our existing client base through exceptional service to ensure retention of existing customers and the promotion of Humanforce to customer networks.
• Increase product knowledge across the customer base through a combination of educational support and ongoing contribution to the customer facing knowledge base.
• Contribute to Humanforce reputation for industry-leading service through deep product knowledge and timely resolutions to customer queries.
• Consistently improve and streamline internal processes that will aid the support team.

What you will need?

• 1-3 years of experience in a similar role within the SaaS industry.
• Balance of technical knowledge and business acumen
• Customer-first approach
• Proactivity, self-starter with excellent prioritisation skills
• Ability to digest technical information and relay this to non-technical people
• Excellent communication skills with the ability to engage, influence, and inspire partners and
• stakeholders to drive collaboration and alignment
• Ability to quickly learn and use various systems
• Strong data manipulation/excel skills
• High degree of organization, individual initiative, and personal accountability
• Experience successfully working in teams to resolve complex issues.
• Proven track record of supporting end users to achieve outcomes through the use of technology
• Experience developing user guides as part of an online knowledge base

Some ‘nice to have’s:

• Experience or keen interest in HR/Payroll technology

Our values  

• We are bold  
• We are all in  
• We are customer obsessed  
• We do what we say  
• We are good humans  

Our approach to flexibility  

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms. 

Benefits 

• A flexible working environment  
• The opportunity to be part of a fast-growing tech company   
• A focus on development with access to Go1  
• Paid parental leave and Quarterly Wellbeing Days   
• Employee talent referral scheme (know great people, be rewarded)   
• A fun and friendly culture working with passionate and talented people   
• A work environment where you can genuinely improve the world of work! 

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.  

We are a 2023 Circle Back Initiative Employer and commit to respond to every applicant

Oaks Cairns Hotel are looking for a Guest Service Agent who is passionate about providing excellent customer service to join the team on a casual basis.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Responsibilities include:

• Welcome and check in guests
• Communicate professionally
• Make bookings
• Assist guests during their stay

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

About Us

Through local expertise and global scale, we at Global Payments Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and a Fortune 500® brand with a worldwide footprint to accelerate our customers' full potential.   

As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments.

About the Role              

As the Client Services Manager, you will oversee the day-to-day operations of our support teams, ensuring the delivery of exceptional service to our clients. Your role involves leading, coaching, and driving the teams to meet key performance indicators (KPIs) through ongoing training, process improvements, and skill enhancement.

Additionally, you will handle client escalations, drive continuous improvement initiatives, and collaborate with stakeholders to align support strategies with client experience goals.

Other keys areas of responsibility will include:

• Lead, coach, and drive support teams to deliver exceptional service and meet KPIs;
• Manage staffing levels and ensure a high level of knowledge within the team;
• Communicate job expectations, provide feedback, and address underperformance.
• Handle client escalations effectively and maintain a comprehensive understanding of business applications.
• Identify and drive continuous improvement opportunities in the support experience;
• Act as a change leader, ensuring operational readiness and capability uplift;
• Collaborate with stakeholders to adapt the support model and align with client experience strategy.
• Produce regular reports on key metrics and monitor support tickets across departments;
• Assist in providing technical training to support teams and demonstrate excellent problem-solving skills.

About you

A customer focused, engaging and inspiring leader, you will have previous experience leading high performing teams in a contact centre environment.  You enjoy a fast-paced environment, dedicated to quality customer interactions, delivered by a highly knowledgeable team. You are comfortable managing change and underperformance and do so with a hands-on method. 

You will also bring:

• Proven track record of leading client service teams, setting goals, defining KPIs, and providing clear direction while fostering a culture of accountability;
• Ability to coach and enhance employee performance, promote team spirit, and communicate proactively to ensure inclusivity and recognise contributions effectively;
• Hands-on experience in implementing and maintaining quality assurance standards to ensure consistent service delivery excellence;
• Ability to establish strong relationships with customers, employees, and cross-functional teams, adapting communication styles to suit various audiences and managing conflicts positively;
• Strong organisational abilities with a focus on planning and execution, following established procedures to ensure customer satisfaction and service delivery efficiency.

Our Benefits

We want you to be you! At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured.

We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a flexible working rhythm blending in-office and remote working.

Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of wellbeing resources we offer, use your breaks and your leave including Birthday Leave.

We provide a first class employee assistance program that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer 12 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave.

Celebrating together is a big part of our culture and we regularly gather for Extravaganza and Team Appreciation Days, plus fun activities brought to you by our social committees.

We like to shout at each other, not literally but via Reward and Recognition Programs such as Shout Outs – recognising our people that go above and beyond and make a difference to our customers.

We also pride ourselves on giving back to the communities in which we operate, so we provide two Days of Service each year to volunteer in a cause that matters most to them.

Other benefits available include salary sacrifice, study leave and an Employee Stock Purchase Plan.

Ready to Apply?

If this role sounds right for you,  we invite you to apply by clicking the Apply button.  Please note you will be redirected to a Global Payments career page to submit your application. 

For further information please email kristy.ward@globalpay.com 

All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.

We respectfully ask that no recruiters contact us with regards to this role. 

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Hello and Kia Ora! 

Start your game… 

At Entain Australia & New Zealand, where the customer is at the centre of everything we do, In the role of Desktop Support Technician Level 3, you'll become part of our skilled IT Desktop Support team. Your primary responsibility will be to provide support, ensuring the seamless and efficient functioning of the organization's computing environment, office, and related IT infrastructure. Collaborating with a team that prioritizes inclusivity and teamwork, you'll have the chance to provide exceptional customer support and achieve results with a positive mindset.

Where and how you can work...
With our HQ in Brisbane, we also have offices in Darwin, Sydney, Auckland, and Wellington. At Entain AUS & NZ, we value a flexible work environment and support a hybrid working model, allowing employees to spend two days a week at the office, ensuring work-life balance and individual preferences. This role is required to be based in Brisbane.

Your day-to-day...

• Provides professional, timely and effective IT support including software, hardware and network support as well as the identification and resolution of IT troubleshooting activities.
• Delivers a high level of customer service that is proactive, cooperative and dependable by analysing user needs and developing rapport with clients.
• Provides responsive and timely phone and/or face-to-face assistance to customers in resolving a range of hardware, software or network-related problems.
• Procures equipment and ensures it is appropriately labelled and tracked in the asset management inventory.
• Follows change management and incident management processes to ensure service continuity and KPIs are met.

What you’ll bring..

• 3-4 years experience in an MSP or a corporate business as a Senior Desktop support or System administrator role.
•  Demonstrated ability to manage incidents and requests in a Windows and Mac environment to a high level.
• Demonstrated knowledge of  Windows deployment methodology and deployment technologies  (SCCM,  network boot).
•  knowledge of core Microsoft technologies, including Active Directory (Azure O365 and on-prem).
• Exposure to Mobile Device Management and Enterprise Mobility applications and platforms.
• Proven ability to communicate effectively, both verbally and in writing with a diverse range of customers, peers and management.
•  Knowledge and experience in a wide range of computer applications and/or application suites including but not limited to, Adobe Creative Cloud, Microsoft O365 suite, Azure Active Directory, Confluence, Jira service desk, Slack, Teams and Teams calling, Intune, Autopilot.

Entain Lifestyle...

• Embrace your need for a work-life balance through our 9-day fortnight.
• Celebrate the joy of starting a family with 12 weeks of paid parental leave.
• Indulge in a range of wellness benefits through our wellness calendar, including, heavily subsidized gym memberships and other paid-for services.
• Enjoy the convenience of a free onsite barista and a fully stocked fridge and pantry, ensuring breakfast and lunch are taken care of.
• A wealth of learning and development opportunities, empowering you to broaden your expertise and professional growth.
• Company-wide events designed to honour and celebrate the outstanding achievements of our exceptional team.
• We LOVE Entertainment, and Racing and Sports are at the heart of everything we do. So, it only makes sense that we provide access to staff giveaways to sporting and racing events.
  

Who are we? At Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.

We have a host of leading brands under the Entain umbrella – our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike. Through Entain Venues, our venue partners offer non-stop entertainment through our line-up of brands from the Australian Poker League and SportsPick to the challenges of InnQUIZitive and many more. 

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports.

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference.

For more information, please reach out to us at [email protected] or hit apply now.

Love getting out on the road, having control over your schedule and the idea of an early afternoon knockoff? A role as a Hygiene Service Technician with Initial Hygiene (A Rentokil Initial company) could be what you are looking for.

Initial Hygiene provides a dedicated and expert hygiene service. It offers the widest range of washroom hygiene services including the provision and maintenance of products and cleaning services.

We are looking for an enthusiastic individual with a great attitude to join our team on a casual part-time basis - 2 days a week, based out of our Mackay depot.

So, if you are a natural-born problem solver who values autonomy and flexibility, and are looking to be part of an organisation where you are empowered and supported every step of the way, we would love to hear from you.

Benefits of being part of the Initial Hygiene team:

• A fully-maintained company van including a fuel card
• Mobile phone
• Employee cash incentive programs & bonuses
• Company uniform, safety boots, and all the tools you need
• Comprehensive induction, training, and qualification
• Access to an employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our technicians have expanded into managerial, supervisory, or cross-functional roles
• ...and more!

At Rentokil Initial, we take care of the training, but what we do need from you is:

• Current and valid Australian driver's license 
• Eligible to work full-time in Australia
• Cleaning or related industry experience
• The ability to work independently to achieve set targets
• The ability to communicate to internal stakeholders and clients both orally and in writing
• Manage, maintain, and build upon client relationships
• Confident using a mobile phone service app/tablet

As part of the recruitment process, you will be required to complete pre-employment medical, references, and police checks.

About Rentokil Initial (Parent company of Initial Hygiene)

At Rentokil Initial, we are proud to be the global expert in pest, hygiene, and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

We’re seeking expressions of interest from Registered Nurses, Occupational Therapists or Physiotherapists with at least five (5)+ years’ experience in people management, quality management or clinical management within the residential aged care sector (above and beyond initial 5+ years aged care experience) for potential future roles.

Australian Healthcare Associates (AHA) is Australia's largest health and human services consulting firm. We're currently tendering for additional work to undertake Residential Aged Care assessments of residents in aged care facilities on behalf of the Australian Government Department of Health and Aged Care.

The work will involve you leading a team of experienced aged care professionals who will be visiting aged care facilities to assess residents using the Australian National Aged Care Classification (AN-ACC) assessment funding tool. You will provide in-field support to assessors to ensure the quality and consistency of assessments, plus develop assessor support and quality assurance mechanisms.

On offer:

• Very attractive salary - $130,000p.a. + 11% superannuation.
• Permanent, full-time role.
• Involvement in the recruitment and onboarding of assessors in your allocated area.
• Support from an administrative assistant to manage the scheduling of assessments and team rostering.
• Full training provided in the use and application of the AN-ACC assessment tool.

About the position:

• Provide in-field clinical support to a team of assessors to assure consistency and quality of assessments.
• Manage performance and ongoing training requirements of assessors.
• Collaborate with other Area Managers and share learnings to ensure continuous improvement.
• Provide regular updates and data reports on team.
• Travel within your allocated area.

Required:

• 5+ years’ experience in people management, quality, or clinical management within the residential aged care sector (above and beyond initial 5+ years aged care experience).
• Current, unrestricted AHPRA registration.
• Intermediate to advanced IT skills, particularly in Excel.
• Excellent writing skills including report writing.
• Must have a valid driver’s license and reliable car for travel.

If you have the necessary skills and experience and are interested in working with us, then we'd like to hear from you now.

To Apply please upload the following:

Your CV - specifying each employer, your role, experience with varying health conditions and residents with different backgrounds, as well as the assessment frameworks/tools you have used. Please also provide the year of study for all relevant qualifications and if you have a proficiency in a language other than English.

and a 300-word blurb. We’d like to know a little more about you (more than we’d get from a CV). Tell us about your passion for aged care, the approach you take to engage with residents and make swift, yet clinically sound judgements. What your experience has been in leading and mentoring teams, including how you balanced that against the need to manage performance and the quality of work.

Applications close Friday 1 March 2024

If you have any questions or would like additional information, please email: [email protected]

All applicants must have full Australian working rights.

Further information about AHA is available at our website: www.ahaconsulting.com.au

Agency applications will not be considered.

AHA is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We support flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously, and linguistically diverse people, young people, older people, and people who identify as gay, lesbian, bisexual, transgender, intersex, or queer. All are encouraged to apply.