Total 2,441 Customer Service job vacancies in brisbane cbd

About Us

When you join G8 Education you will immerse yourself in our intensive and supportive Early Childhood Teacher First Steps induction program.

3 months of continued support and training allowing time off the floor to collaborate, learn, and grow professionally
ECT Buddy providing an extra layer of support as you settle into your role
Join Community Connection Sessions to network with other ECTs, Teacher Registration Partners and Practice Partners
For more information and photos, please visit our centre's website: Grasshoppers Early Learning Centre - Hoppers

What Sets Us Apart

We understand the importance of work-life balance. That's why we offer a truly flexible work arrangement, allowing you to tailor your schedule to suit your needs. Whether you're a seeking full-time work, a parent with other commitments, or someone seeking part-time work, we're here to accommodate you.

Just let us know on your interview and we can discuss our possibilities.

The Benefits

With more than 400 early learning centres nationwide, G8 Education has the resources to reward your dedication with generous benefits and opportunities to grow:

4 weeks annual leave + 2 weeks extra leave per year 
$37 - $50 per hour
Access a 50% discount on early education and childcare fees at any G8 Education Centre 
Attractive wages well above award
A place to grow - succession planning encouraged with opportunities for careers across the nation!  
A dedicated Early Learning & Education Leadership Team to support you to contribute to the lives of children in their important early years
Mentor/Reviewer support available to enable ECT's delivering the Kindergarten program to move from Provisional Teacher Registration to Full Teacher Registration
Great work life balance with flexible hours available (i.e., 9am-3pm if applicable)
Access to G8’s Online Learning Lounge with more than 70 hours of professional development
Exclusive access to G8 Education's benefits platform, with discounts to 350+ retailers
Counselling for team members and their families through Employee Assistance Program (EAP)
Successful Applicants must hold

An ACECQA approved Graduate Diploma, Bachelor or Masters of Teaching (Early Childhood)
Alternatively, working towards the above qualification
Current Working Blue Card  

G8 Education is a committed advocate for child protection, safety and wellbeing. We have a zero tolerance for any form of child abuse or harm. The safety and wellbeing of children will always be our priority and all team members are expected to embrace this shared commitment.

City Automobiles, one of Australia’s oldest family owned and operated vehicle dealerships.

We are proud to represent our New Car Franchise, City Kia, as well as our Prestige Plus pre-owned vehicles, providing bumper to bumper servicing for a diverse range of vehicle’s.

As a growing business it is important not to lose focus on what the client wants and needs. With that in mind, City Automobiles has one of the highest ranked sales and service departments.

If you are a qualified mechanic with a sound knowledge of mechanical skills, some diagnostics problem solving and wants to take the next step, then we want to hear from you...

Key tasks and duties:
• Maintenance and repair of vehicles;
• Repairing mechanical components including (but not limited to) transmissions, engine assemblies and steering mechanisms and completing a thorough inspection of components;
• Repair or replace broken or dysfunctional parts and fix issue;
• Performing scheduled maintenance services;
• Inspecting vehicle engine and mechanical/electrical components to diagnose issues accurately;
• Maintain equipment and tools in good condition.

Key Experience Required...
• Qualified Motor Mechanic / Technician with minimum four years of relevant experience;
• At least Certificate III in Light Vehicle Mechanical Technology or equivalent skills and experience Motor Mechanic;
• Have outstanding attention to detail a natural aptitude for mechanical diagnosis and repair;
• Reliable, strong work ethics and positive attitude;
• Have multi brand exposure in repairs and maintenance of vehicles;
• Mind-set focused with positive can-do attitude;
• Team focused and working for the overall success of the team;
• Self-motivated and love what they do;
• Good computer skills;

Successful Applicant:
• To be able to work and communicate together with our Workshop Foreman to increase efficiencies within the workshop;
• Flexible, approachable, and able to work within a team;
• Show initiative and good problem solving skills;
• Have a calm attitude with good listening skills;
• Current driver licence (Auto & Manual);
• Own tools

If you have experience and are inspired to join our enthusiastic team, we would love to hear from you.

Monday - Friday work week (0730-1730)

Please send your applications to:

[email protected]

An exciting opportunity to be part of a large organisation with a great workplace culture Your new company Hays Technology are currently partnered with a well-established Client to appoint an experienced Training and Technical Support Lead to a 7-month contract. Your new role As the Training and Technical Support Lead, you will be working closely with business subject-matter experts (such as City Comm), project manager, solution architects/Designers and Testers to complete the following deliverables (depending on project needs). Your day-to-day responsibilities will also include: Define learning objectives and outcomes based AEM Cloud suite Produce learning materials - including video walkthroughs for just in time learning and refresher training Gap analysis and Issues/Opportunities Support the build of the Client's website Solution Design and Testing (SME for Functional Requirements) What you'll need to succeed To be successful in attaining this role, you will have: Highly developed interpersonal communication skills, including the ability to negotiate, consult, coordinate and deliver substantial learning/instructional design in a large, diverse and complex organisation. Superior written communication skills and demonstrated extensive experience in preparing high-quality training artefacts such as user manuals and quick reference guides. Expert analytical and problem-solving skills, together with the ability to apply that knowledge and experience to the areas of learning/instructional design. Demonstrated high level ability to establish and grow collaborative relationships (building trust and providing reliability), with staff from varying technical disciplines, and with customers, suppliers, project managers and stakeholders. Experience working in an Agile project delivery environment is desirable. What you'll get in return You will be offered a competitive daily rate, and the opportunity to work in a stunning Brisbane CBD location with excellent WFH flexibility. You will be part of an established firm that will provide a continuous pipeline of project work, driving your professional development. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #2833694

About the Team Logistics Vehicles Reporting to the National Fleet Manager Land121, this role will see you working in a team of 7, all focusing on the Land 121 (trucks) program of work. The Field Service team forms part of the greater Service and Support division which also encompasses Trades Assistants, Mechanics, Maintenance Planners, Data Controllers and Technical Advisors. This role will be based at our Military Vehicle Centre of Excellence in Redbank, but will require travel across South East QLD. Boxer Vehicle This role will report to the Team Lead and National Fleet Manager L400 to form part of a team of 9 Field Service Technicians. The team also forms part of the greater Service and Support team. The Land400 Field Service team are a group of hard-working individuals who have become technical experts of the Boxer vehicle. This role will be based at Enoggera and will involve travel within QLD as well as interstate. About the Role The Rheinmetall Field Service Technicians are responsible for providing maintenance and advisory services for logistics or armoured vehicles, and delivering reliable, high quality and timely service support to our customer. We are currently recruiting for two separate teams: Logistics Vehicles Working on our Land121 program and maintaining our fleet of trucks with a home base of Redbank. The most suitable trade qualification for these roles will be heavy mechanical backgrounds. Boxer Vehicle Working on our Land400 Phase 2 program with a home base of Enoggera. The most suitable trade qualifications for these roles will be heavy mechanical, auto-electrical, AME and weapons systems backgrounds. As Field Service Technician, you can anticipate some of your day-to-day tasks to include: Working at various sites to conduct, assist and or supervise in diagnosis and repairs on RDA supported vehicles; Documenting work order information in the RDA ERP/ISSDB & customer systems MILIS / SAP; Travelling to various sites (within QLD or interstate) to support or maintain vehicles; Being the face of the Rheinmetall brand when engaging with customers/stakeholders; Checking and monitoring the repair progress of supported vehicles and associated systems; Checking and resolving requests for warranty settlement topic completeness, accuracy and plausibility; Providing Maintenance Advisory Services as a subject matter expert on Rheinmetall products; Undertaking Acceptance and documentation of technical inquiries from the customer/end user; Performing technical investigations associated with faults or damages of equipment; and Preparing reports associated with technical investigations, including technical inspection reports or technical briefs. What are we looking for? Rheinmetall seeks applicants who exemplify our Company’s values of Safety, Partnering, Openness, Respect and Trust (SPORT). This creates a workplace environment where employees value each other, live up to their promises and communicate openly. The experience and skillset best suited to this role includes: Trade qualification as…

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First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Senior Service Desk professional in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?

• We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop
• We seek the best clients for our team to work with as well as the best people to support our clients
• We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges
• We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team!

Duties

• Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME
• Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments
• Delivering the support of Azure, VMWare and Citrix cloud infrastructure
• Performing a wide variety of support across many technologies
• Occasional project team work to deploy solutions for customers
• Working with highly experienced solutions experts to maintain best practice environments

Requirements

• Advanced understanding of end user support and Active Directory
• Comprehensive knowledge of Windows Server, Azure and Exchange
• Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
• An understanding of ticketing systems and customer service principles

Benefits

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Compelling package that includes salary, training and flexible arrangements
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor program
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Electrical Engineering and Computer Science
Join a university ranked in the world’s top 50
Collaborate with highly awarded, world-class colleagues
Strong commitment and action toward a diverse and inclusive workforce
Based at our vibrant and picturesque St Lucia Campus

About This Opportunity?

This is an exciting opportunity for a Postdoctoral Research Fellow to contribute to innovative research developments within the scope of data management and data mining. This position will be jointly supported by ARC Discovery Project DP200103650 Making Spatiotemporal Data More Useful: An Entity Linking Approach and the Australian Research Council (ARC) Industrial Transformation Training Centre for Information Resilience (CIRES).

This position will be based in CIRES which provides additional opportunities to the successful candidate to work across multiple projects with industry and government partners, providing a wealth of experience in multi-disciplinary teams, research planning, and industry and public sector dynamics. As a research focused academic at level A the incumbent will be supported and guided by more senior academic research staff with the expectation of an increasing degree of autonomy over time.

Key responsibilities will include:?

Research
Conduct innovative and reproducible research related to data management, with a particular focus on entity linking and privacy protection of spatiotemporal data.
Disseminate results through high-quality publications and open-source algorithms.
Participate in regular meetings to discuss project objectives, methodology and outcomes.
Participate in interactions and liaisons with research and industry collaborators.
Produces quality research outputs consistent with discipline norms by publishing or exhibiting in high-quality outlets.
Participate in applications for competitive research funding to support projects and activities.
Work with colleagues in the development of joint research projects and applications for competitive research funding support.
Contribute to progressing towards transfer of knowledge, technology and practices to research end users through translation, including commercialisation of UQ intellectual property.
Develop a coherent research program and an emerging research profile.
Review and draw upon best practice research methodologies.

Supervision and Researcher Development
Contribute to the effective supervision of Honours and Higher Degree by Research students (as appropriate).
Demonstrate personal effectiveness in supervision and the management of researcher development.
Effectively lead and develop supervisee performance and conduct by providing feedback, coaching, and professional development.
As appropriate, manage research support staff effectively throughout the employee lifecycle in accordance with University policy and procedures.
Work to promptly resolve conflict and grievances when they arise in accordance with University policy and procedures.

Citizenship and Service
Show leadership of self through collaboration and active participation in priority activities for the unit
Provide support to other academic positions and unit operations as needed during other team members’ absences.
Contribute to internal service roles and administrative processes as required, including participation in decision-making and service on relevant committees.
Collaborate in service activities external to the immediate organisation unit.
Begin to develop external links and partnerships by cultivating relationships with industry, government departments, professional bodies and the wider community.
Any other duties as reasonably directed by the supervisor.

This is a research focused position. Further information can be found by viewing UQ’s Criteria for Academic Performance.

This is a full-time fixed-term position from 15th February 2024 – 14th February 2026 at Academic level A. The full-time equivalent base salary will be in the range $75,808.68 - $100,926.59 plus a generous super allowance of up to 17%. The total FTE package will be up to $88,696.16 - $118,084.11 annually.?As this role is covered by an Enterprise Agreement, you will also receive regular remuneration increases – at least once a year.

The greater benefits of joining the UQ community are broad: from being part of a Group of Eight university, to recognition of prior service with other Australian universities, up to 26 weeks of paid parental leave, 17.5% annual leave loading, flexible working arrangements including hybrid on site/WFH options and flexible start/finish times, and genuine career progression opportunities via the academic promotions process.

About You ?
Completion or near completion of a PhD in Computer Science in the area of Data Management, Data Mining, or Data Science, preferably with experience in multi-modality data including but not limited to spatiotemporal data.
Demonstrated expert knowledge and experience in developing machine learning and deep learning methods, preferably pre-training and self-supervised learning techniques applied to spatiotemporal data analysis
Knowledge of issues and challenges underpinning modern data science, especially spatiotemporal data management (e.g., data storage, data integration, spatiotemporal indexing, data mining,).
Experience in conducting research projects, demonstrating high-level written and oral communication skills.
Peer-reviewed publications in high-impact journals or premiere conferences relevant to data mining or data science, e.g., SIGMOD, VLDB, ICDE, KDD, ICDM, AAAI, IJCAI, WWW, SIGIR, CIKM, CVPR, ICML, NeurIPS and ACM/IEEE transactions.
Ability to work both independently and as a member of a cross-disciplinary research team.
Experience in supervising research students (e.g., PhD, Mphil, Honours).

Desirable
Demonstrated experience in working on long-term (at least one year) research projects.
Ability to develop industry liaisons and professional contacts
Broad knowledge of industry solutions and tools in data science

In addition, the following mandatory requirements apply:
Work Rights:? Visa sponsorship may be available for this appointment.?
Background Checks:?All final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.?
Relocating from interstate or overseas? You can find out more about life in Australia’s Sunshine State here.


Questions??
For more information about this opportunity, please contact Professor Shazia Sadiq at [email protected]
For application queries, please contact [email protected] stating the job reference number (below)?in the subject line.


Want to Apply??

All applicants must upload the following documents in order for your application to be considered:
Resume
Cover letter
Responses to the ‘About You’ section

Other Information?

At UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on equity, diversity and inclusion. ?We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in the broader?community, whether that be?gender identity,?LGBTQIA+,?cultural and/or linguistic,?Aboriginal and/or Torres Strait Islander peoples, or?people with a disability.?Accessibility requirements?and/or adjustments can be directed [email protected]


If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.


Applications close Tuesday 9th Jan 2024

To be successful, you will havePrevious experience in customer service in a  fast-paced FMCG environment or manufacturingProficiency in Microsoft Office applications (Excel, Word), OutlookExceptional multitasking ability, managing priorities to meet deadlines and client expectations.Ability to work with all key areas of the business including production, accounts, sales and warehouse.Professional verbal and written communicationA high level of attention to detail and excellent problem-solving skillsAbility to work across multiple software systemsData entry skillsHave a can-do attitude towards work to finalise tasks in a timely manner.D365 experience would be considered an advantage but is not essential.Ability to work 5 days in the office.Pro Pac is an equal opportunity employer and values diversity in the workplace. All employment decisions are made without regard to race colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.We thank you in advance for your application and advise that only candidates that meet the position requirements and have Australian working rights will be contacted.An opportunity exists to join one of Australia's fastest-growing general packaging supply companies.  PPG is a national company with a reputation for delivering excellent service, support, and knowledge within the industry. We pride ourselves on our work environment and down-to-earth team and management. Flexible Packaging Our Flexibles division provides a vast range of flexible packaging products used for packing beverages, retail and wholesale foods, healthcare products, household products, pet food, and personal care items.We are seeking an energetic, highly motivated individual who is also a self-starter to join our Customer Service Team.In this role, you will be required to consult and liaise with internal staff and customers, deliver a seamless customer experience and foster strong customer relationships through effective communications.  This role is office based - 5 days per week.You will also be required to promptly respond and solve customer queries via phone and email and escalate where required.  Key responsibilities of the role:Proactively handle internal and external customer queries via phone and email to provide accurate information.Data entry and sales order management.Work collaboratively with key areas of the business to ensure the highest level of customer satisfaction.Handle customer complaints and provide effective solutions to resolve issues promptly.Keep accurate records of customer interactions and transactions in our database.

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To be successful in this position, you will have:  A customer focus to ensure you always have the customers' needs front of mind Experience in a B2B/ B2C environment Proven experience in a customer-centric role Well-developed relationship building skills  Ability to work autonomously when needed and within a team environment Excellent interpersonal and communication skills Knowledge within the packaging industry and carton manufacturing Experience with Pronto Xi or Prism software (favourable)Pro Pac is an equal opportunity employer and values diversity in the workplace. All employment decisions are made without regard to race colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.We thank you in advance for your application and advise that only candidates that meet the position requirements and have working rights will be contacted.An opportunity exists to join one of Australia's fastest-growing general packaging supply companies. Pro-Pac Packaging is a national company with a reputation for delivering excellent service, support and knowledge within the industry. We pride ourselves on our work environment and down to earth team and management. About the Industrial Packaging division  Our Industrial Packaging division not only manufactures our own biodegradable void-fill products but we also stock and support all types of void-fill needs, whether it be air-pillow, paper or bubble. We import and distribute some of the world’s leading brands of general industrial packaging products such as tapes, stretch wrap, strapping and machinery. About You/ the Role We are seeking an energetic, highly motivated individual who is also a self-starter to join our Customer Support Team.As the Customer Support Specialist, you will support the National team comprising of eight Customer Support Specialists working throughout QLD, NSW, VIC & WA and cover PPG’s customer base nationally. This role is located in QLD - and initial onboarding will be remote - until return to office Hybrid plan is rolled out.In this role, you will be required to consult and liaise with internal stakeholders and customers, deliver a seamless customer experience and foster strong customer relationships through effective communications.  You will also be required to promptly respond and solve customer queries via phone and email and escalate where required.  

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If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!Lead a highly skilled and dynamic service teamWork for an iconic Australian brand!Flexible and Hybrid working arrangementThe RoleThis role is critical in ensuring the seamless delivery of our services to our valued clients. You will be responsible for overseeing the end-to-end service delivery process, building and maintaining client relationships, and ensuring our team consistently exceeds client expectations.Our Port Melbourne site is not only the home of Vegemite it is also the home of other Australian iconic products, such as Bega Peanut Butter, Bega Simply Nuts, Zoosh and Cream Cheese. VEGEMITE has been proudly made in Port Melbourne, Australia since 1923.This role includes a requirement to be “on call”. It is also following our flexible working policy with a requirement to be in the office at least two days and the rest can be worked from home. ResponsibilitiesManage user support area with guidance from senior colleagues, developing a user support plan and delivering activities while solving complex issues to meet user support standardsDesign and plan fault isolation and resolution for complex challenges to limit and address issues promptlyCreate and maintain complex technical and/or user documentation to a high standard and ensure information is accessible and available if and when problems occurCommunicate actions needed to implement the function’s strategy and business plan within the teamManage relationships with internal clients and act as acting as the face of IT, building high levels of professional credibility and mutual trust, and managing the deployment of appropriate internal and/or external resources to support in delivering business strategy and plansAbout youKnowledge and working experience in ITIL accompanied with a certificationInformation systems equivalent degreeA background in FMCG or Supply Chain / LogisticsExperience in incident management and ability to have these responded to quicklyAbility to build rapport and manage stakeholder relationships internally as well as external vendorsThe Bega Group Story The Bega Group is home to many trusted and iconic food and beverage brands. Whether it’s VEGEMITE on toast, a Big M on the go or a Zooper Dooper on a hot day - you've probably grown up enjoying the iconic products we proudly manufacture every day.Our growth story of becoming a successful ASX 200 listed company with an annual turnover in excess of $3 billion and approximately 4,000 employees, is made possible by our dedicated workforce who live and breathe our values every day. We have a strong regional focus and proudly support the communities where we work, live and play. At the Bega Group, we are proud of our heritage and will continue to build great opportunities…

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Registered Nurse Grade 2 - Anaesthetics/Post Anaesthetic Care Date:  6 Dec 2023 Site:  VCCC (Parkville) Location:  MELBOURNE, VIC, AU, 3000 Company:  Peter MacCallum Cancer Centre Unit:  Perioperative Services Division:  Chief Operating Officer Department:  Cancer Surgery Operations Enterprise Agreement:  Nurses and Midwives (Victorian Public Sector) (Sin Perioperative Services At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients. YOUR ROLE IN OUR FUTURE Ongoing, Full-Time Role (Part-Time considered) Multiple positions available!   Registered Nurse – Anaesthetics/PACU At Peter Mac everything we do as nurses is underpinned by our core values – Excellence, Innovation and Compassion. We aim to provide world class cancer nursing care, informed by cutting edge research and state of the art education, to every patient and their family. To achieve this, we need a diverse nursing workforce to deliver equitable, sensitive and culturally safe care. We welcome nurses from a range of clinical backgrounds bringing a breadth of knowledge to provide comprehensive care to our patients.   OUR PATIENTS The operating suite provides a comprehensive service for patients undergoing complex cancer surgery ranging from endoscopy through to specialised robotic surgery and complex multi-speciality cases. Our surgical specialties include colorectal, upper gastrointestinal, hepatobiliary, breast, reconstruction, urology, melanoma and plastics, head and neck, sarcoma, and vascular. Our patients also have access to high dose intraoperative radiotherapy (brachytherapy), and intraoperative chemotherapy (hyperthermic intraperitoneal chemotherapy). We support patients from across Victoria, Australia and New Zealand.   OUR TEAM Our multidisciplinary surgical team has an exceptional culture of clinical learning and support, helping every team member to advance their career. As a nurse within the team, you will have access to a dedicated clinical nurse educator, practice development nurses and a team of clinical nurse specialists to support your development.   OUR FACILITIES The operating suite is located on level 6 at Peter Mac and boasts eight operating theatres and ten PACU bays within our purpose-built facility. Peter Macs state of the art infrastructure also includes, intraoperative radiotherapy, two and three-dimensional laparoscopic equipment and the Da Vinci Robot. Peter Mac sits within the Parkville precinct and is easily accessible by public transport, bicycle or car with staff parking available onsite. Peter Mac also boasts great coffee and food at our multiple cafés.   THE OPPORTUNITY We offer every nurse who joins us a tailored orientation program including: •            Hospital and nursing orientation •            Electronic…

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Registered Nurse Grade 2 - Palliative Care Date:  21 Nov 2023 Site:  VCCC (Parkville) Location:  MELBOURNE, VIC, AU, 3000 Company:  Peter MacCallum Cancer Centre Unit:  Ward 1A Division:  Chief Operating Officer Department:  Palliative Care Operations Enterprise Agreement:  Ward 1A At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients. Opportunity exists for suitably qualified and experienced nurses to apply for Registered Nurse Year 2 to Year 10 (YP3 to YP11) positions in the Palliative Care Unit, Ward 1A, at Peter MacCallum Cancer Centre. The Registered Nurses at Peter Mac will be responsible for planning, implementing and evaluating evidence-based nursing care in collaboration with the multidisciplinary team to achieve optimal healthcare outcomes for our patients.  The Registered Nurse is a key member of the health care team responsible for ensuring nursing professional, organization, legal and ethical standards are met. The Registered Nurse is responsible for supervising and delegating to other health care professionals such as Enrolled Nurses and Registered Undergraduate Students of Nursing (RUSON). Selection Criteria – essential requirements Registration with Nursing and Midwifery Board of Australia  (NMBA) Recent and relevant experience of palliative care in inpatient (hospice) and acute hospital environments and/or community palliative care experience Demonstrated commitment to lifelong learning and continuing professional development A patient focussed approach to care Demonstrated team player who can lead and foster collaborative partnerships Excellent communication and interpersonal skills Selection Criteria – desirable requirements Membership of relevant professional organisation i.e. CNSA Post graduate qualification in palliative care nursing or working towards  For further information about this opportunity, please review the position description or contact us for a confidential discussion www.petermac.mercury.com.au Contact: Holly pitt NUM [email protected]  8559 6960 Katie Bray Acting NUM [email protected]  8559 6960 ______________________________________________________________________________________________________ Position Summary As a Registered Nurse at Peter Mac you are responsible for planning, implementing and evaluating evidence-based nursing care in collaboration with the multidisciplinary team to achieve optimal healthcare outcomes for our patients.   The Registered Nurse is a key member of the health care team responsible for ensuring nursing professional, organization, legal and ethical standards are met. The Registered Nurse is responsible for supervising and delegating to other health care professionals such as Enrolled Nurses and Registered Undergraduate Students of Nursing (RUSON). Enterprise Agreement Nurses and Midwives (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2020-2024. Classification or Salary Range Immunisation Risk Category Immunisation Category A Key…

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Registered Nurse Grade 2 - Enhanced Care Unit Date:  6 Dec 2023 Site:  VCCC (Parkville) Location:  MELBOURNE, VIC, AU, 3000 Company:  Peter MacCallum Cancer Centre Unit:  Enhanced Care Unit Division:  Chief Operating Officer Department:  Cancer Surgery Operations Enterprise Agreement:  Nurses and Midwives (Victorian Public Sector) (Sin Enhanced Care Unit At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients. YOUR ROLE IN OUR FUTURE   Ongoing, Full-Time Role (Part-Time considered) - Multiple positions available!   Registered Nurse| Enhanced Care Unit (ECU)   At Peter Mac everything we do as nurses is underpinned by our core values – Excellence, Innovation and Compassion. We provide world class cancer nursing care, informed by research and state of the art education to every patient and their family.   THE ENHANCED CARE UNIT The Enhanced Care Unit at Peter Mac is an innovative unit that provides high quality, specialised care for cancer patients requiring higher levels of monitoring and clinical support. The enhanced model of care is internationally recognised. Patients within the unit may require invasive and non-invasive continuous blood pressure monitoring, advanced haemodynamic support, continuous cardiac monitoring, high flow oxygen, complex fluid and medication infusions including noradrenaline, epidurals, or intrathecal opioids. The Enhanced Care Unit is a four-bed unit aiming to open up to six beds throughout 2024. The ECU is located at Peter MacCallum’s Parkville Campus.   THE PATIENTS Peter Mac cares for patients with a complex array of cancer types that require treatments that are integrated and carefully planned. Treatments may involve several modalities such as medicines, surgery, radiotherapy and in more recent years the growth of immunotherapies have seen significant advances. As the treatments for cancer have advanced, we have seen increased complexity and acuity of care needs for our patients. The development of the Enhanced Care Unit is to ensure we continue to deliver world’s best cancer care that meets the needs of our patients.   THE TEAM The Enhanced Care Unit includes a Nurse Unit Manager, a full-time Clinical Nurse Educator/Practice Development Nurse, Associate Nurse Unit Managers and Registered Nurses who work collaboratively with multidisciplinary teams to ensure safe and high-quality care for our patients. The Enhanced Care Unit works closely with the High Acuity Team including the ICU Outreach Nurses, the Academic Nursing Unit and Specialist Medical teams. There is also a strong relationship with the Royal Melbourne Hospital’s…

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Registered Nurse Grade 2 - Enhanced Care Unit Date:  6 Dec 2023 Site:  VCCC (Parkville) Read More...

Click here to view more detail / apply for Registered Nurse Grade 2 - Enhanced Care Unit

Registered Nurse Grade 2 - Enhanced Care Unit







Date:  6 Dec 2023







Site:  VCCC (Parkville)







Location:  MELBOURNE, VIC, AU, 3000







Company:  Peter MacCallum Cancer Centre







Unit:  Enhanced Care Unit







Division:  Chief Operating Officer







Department:  Cancer Surgery Operations







Enterprise Agreement:  Nurses and Midwives (Victorian Public Sector) (Sin












Enhanced Care Unit







At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients. YOUR ROLE IN OUR FUTURE   Ongoing, Full-Time Role (Part-Time considered) - Multiple positions available!   Registered Nurse| Enhanced Care Unit (ECU)   At Peter Mac everything we do as nurses is underpinned by our core values – Excellence, Innovation and Compassion. We provide world class cancer nursing care, informed by research and state of the art education to every patient and their family.   THE ENHANCED CARE UNIT The Enhanced Care Unit at Peter Mac is an innovative unit that provides high quality, specialised care for cancer patients requiring higher levels of monitoring and clinical support. The enhanced model of care is internationally recognised. Patients within the unit may require invasive and non-invasive continuous blood pressure monitoring, advanced haemodynamic support, continuous cardiac monitoring, high flow oxygen, complex fluid and medication infusions including noradrenaline, epidurals, or intrathecal opioids. The Enhanced Care Unit is a four-bed unit aiming to open up to six beds throughout 2024. The ECU is located at Peter MacCallum’s Parkville Campus.   THE PATIENTS Peter Mac cares for patients with a complex array of cancer types that require treatments that are integrated and carefully planned. Treatments may involve several modalities such as medicines, surgery, radiotherapy and in more recent years the growth of immunotherapies have seen significant advances. As the treatments for cancer have advanced, we have seen increased complexity and acuity of care needs for our patients. The development of the Enhanced Care Unit is to ensure we continue to deliver world’s best cancer care that meets the needs of our patients.   THE TEAM The Enhanced Care Unit includes a Nurse Unit Manager, a full-time Clinical Nurse Educator/Practice Development Nurse, Associate Nurse Unit Managers and Registered Nurses who work collaboratively with multidisciplinary teams to ensure safe and high-quality care for our patients. The Enhanced Care Unit works closely with the High Acuity Team including the ICU Outreach Nurses, the Academic Nursing Unit and Specialist Medical teams. There is also a strong relationship with the Royal Melbourne Hospital’s Intensive Care Unit and the RMH Emergency Department to ensure patients are cared for in the most appropri

BTP - Field Service Supervisor - Mackay 11 Dec 2023 BTP Read More...

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About The Role
As a Support Operations Manager, you will lead, manage, and be the escalation point for the Technical Operations Engineers and Menu & Support Leads, in order to provide world-class customer support to our global clients across all our products: Serve, Connect, Reward and me&u. In addition to your day-to-day leadership responsibilities, you will dive through the data to identify key opportunities and work cross-functionally with other departments to retain revenue and increase customer satisfaction.


What You’ll Do
- Onboard, train, manage, motivate and develop the Technical Operations Engineers, Menu & Support and Customer Experience Leads, providing coaching, engagement and evaluation to assist them in their day-to-day responsibilities and career development.
- Oversee the Customer Experience and Customer Support team to ensure requests are assigned appropriately and actioned in a timely manner within relevant SLAs.
- Build, develop and maintain internal systems and processes that ensure effective communication and escalation of issues between support and engineering teams, including product feedback and ideas to improve the product.
- Review, report and advise relative importance/impact/priority of product issues to ensure swift resolution and reduce customer impact.
- Establish and maintain processes for effective communication and collaboration between Support and other departments.
- Enable and build a strong culture of data-informed decisions, allowing teams to feel supported, have clarity and thrive with measured results.
- Be obsessed with data and analytics, building dashboards to measure KPIs and identify opportunities in line with priorities such as Net Revenue Retention, reducing the number of support cases, response times and increasing CSAT.
- Ensure the Support and Customer Experience teams are set up for success with the required tools and documentation in place to deliver an excellent customer experience to our customers.
- Provide non-technical and technical support to our customers and serve as the escalation point for the Technical Operations team and Menu & Support team.
- Be the Customer Success team's source of truth regarding technical issues and troubleshooting, escalating issues to the developers when issues are confirmed.
- Lead and coordinate the Technical Operations and Customer Support team during and after high-severity incidents.
- Work closely with the Customer Operations Director to identify improvements to processes, tools and products to reduce the number of inbound support requests.
- Work with the Programs and enablement Manager to ensure correct internal and public documentation for all support and product-related knowledge bases.
- Create and manage our incident response plan and ensure all SLA’s are met.
- Directly handle communications and be the escalation point for large enterprise accounts and groups.

What You'll Need
- You’re a leader in nature; you’re motivated by nurturing both new and existing talent.
- Strong organisation and time management skills, with the ability to juggle multiple priorities and projects. This is a busy and fast-paced team within the company.
- You think outside the box and love continually improving processes. In previous roles, you’ve run, or been heavily involved in, operational improvement projects.
- Technical understanding of the company hardware and software platforms to provide support and guidance to venues.
- Understanding of how web applications work and being able to analyse and interpret log data (using platforms such as Datadog) to troubleshoot and resolve issues.
- Knowledge of SQL or other database query languages
- Experience with leading globally dispersed teams
- Technical understanding of APIs and how they work, given that all integrations utilise APIs
- Basic knowledge of writing HTML, CSS and Javascript code - relevant to Connect templates
- Ideally, previous experience with building automation and apps using Superblocks to increase efficiency and lessen reliance on the Engineering team