Total 4,079 Customer Service job vacancies in Melbourne & Sydney

Service Consultant, Operations

• Join Australia’s No.1 Life Insurer
• Self-starters who enjoy a dynamic workplace
• Proven career opportunities and excellent employee benefits

About the opportunity

The Service Consultant function is primarily concerned with the response to and administrative processing of enquiries; Integral to this is quality and service standards which ensure the functions are meeting TAL’s Customer requirements.

A diverse role responsible for administering our products across a number of platforms while providing outstanding customer service. It’s a pivotal role in transforming the experience from a transactional one to a relationship based holistic experience.  

This role is also the perfect launching pad to build a long term career with us!

Responsibilities include:

• Operating as the primary point of contact, responding to all enquiries, aiming to achieve first point resolution
• Completing administrative tasks within service standards and monitoring service delivery and quality
• Respond to escalations and complaints, taking responsibility to gain quick resolutions
• Understand our responsibilities per Privacy law and Compliance guidelines, and execute activities within these
• Identify trends and provide feedback to the Team Manager to prevent reoccurrence
• Engage in a supportive team environment whilst actively sharing skills and knowledge
• Assist other Service teams in other areas (including call centre) to help achieve departmental goals during peak periods

Employee value

At TAL, we look for people who represent our diverse Australian community; people who embrace our spirit and inspire confidence in their colleagues, customers and community.

We offer a workplace that’s inclusive and flexible, supporting our people with options that let them make the most of their careers.

It’s a values driven environment, with excellent employee benefits plus learning and development opportunities designed to support our people.

Benefits include:

• A generous company paid life insurance and super plan
• Recognition and reward programs that acknowledge great work
• Coaching, mentoring and training programs
• Flexible work and leave options to support study, family and lifestyle

We are looking for a Customer Support Associate to join the Square Australia Customer Success team. The Customer Success team works with Square sellers (merchants) by phone and email, to solve problems, demonstrate how to get the most out of Square, and always improve our Square products by giving feedback to Square Product teams. Reporting to the Lead, Customer Success, you’ll support our diverse Square seller base across Australia.

You may have current experience providing customer service in hospitality, retail, or another customer-focused role. You will work with your lead and Square teammates to develop a career in a technology company, better understand the unique challenges faced by Australian (and international) small business owners, and help promote long-term success for Square in Australia.

This role can be based in either our Melbourne or Sydney offices through a hybrid of in-office and remote working, but also remotely anywhere on the east coast of Australia. Multiple positions are available.

You will:

• Engage with Square Sellers spending up to 80% of your time managing inbound phone inquiries from Square sellers in a dynamic, fast-paced environment
• Demonstrate genuine curiosity for people and businesses, maintaining a continuous desire to learn and grow
• Use creative problem solving skills, utilizing innovative approaches to address seller inquiries, leveraging support from your partners, resources, and team
• Identify, document, and take ownership of seller issues, ensuring problems are resolved effectively and efficiently
• Analyze trends and patterns in seller issues and provide recommendations to enhance seller loyalty and overall experience
• Collaborate and work closely with internal teams, stakeholders, and Square sellers, showing empathy, an openness to diverse perspectives, and a willingness to take principled risks.
• Be flexible to support sellers of all shapes and sizes, being prepared to occasionally work on public holidays and weekends to support them

The Receptionist & Facilities Coordinator is responsible for front-of-house services and facilities coordination services for AFCA across our Melbourne office. Our Melbourne office is located in the heart of the CBD, with state-of-the-art facilities and breathtaking views!  You will be joining a progressive, for purpose organisation with a vibrant workplace culture and amazing organisational benefits. 

Please note this position is initially a 12 month contract at  3 days per week where you will be required to work onsite at our Melbourne CBD office.

Typically, in this role you will:

• Welcome AFCA staff and visitors, providing support in using the amenities of our office.
• Administer Registration of visitors in accordance with AFCA’s security and access policy
• Maintain Boardroom and meeting room facilities.
• Registration and coordination of maintenance contractors in accordance with AFCA's contractor policy.
• Coordination of daily office cleaning services.
• Organise and coordinate catering and supplies as required for meetings and events.
• Responsible for the maintenance and ordering of office stationery and other office consumables as required.
• Coordinate all incoming and outgoing courier services.
• Operate in a hands-on and people first environment with exposure to key stakeholders

The Receptionist/Facilities Coordinator is responsible for front-of-house services and facilities coordination services for AFCA across our Sydney office. Our offices are located in the heart of Sydney's CBD on George street with a vibrant  workplace culture and amazing organisational benefits. 

Please note this position is permanent, 3 days per week (Tuesday, Thursday & Friday) where you will be required to work onsite at our Sydney office.

Typically, in this role you will:

• Welcome AFCA staff and visitors, providing support in using the amenities of our office.
• Administer Registration of visitors in accordance with AFCA’s security and access policy
• Maintain Boardroom and meeting room facilities.
• Registration and coordination of maintenance contractors in accordance with AFCA's contractor policy.
• Coordination of daily office cleaning services.
• Organise and coordinate catering and supplies as required for meetings and events.
• Responsible for the maintenance and ordering of office stationery and other office consumables as required.
• Coordinate all incoming and outgoing courier services.
• Operate in a hands-on and people first environment with exposure to key stakeholders

What you get to do in this role

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.