Come and join OTIS today and be part of the Forbes 2022 World's Best Employers! At Otis, it’s our people that make us different. Join the Otis family where collaboration, innovation and empowerment help each individual and the company reach new heights.

We are looking for a Service Coordinator to support OTIS Technical teams across Western Australia.

About you

We are looking for a customer-focused candidate who will positively represent Otis for existing and prospective customers. 

You will be results-focused and continually seek to improve the provision of products/services to customers. Your role includes the ability to positively influence the customer's perception of Otis, primarily through strong customer service focus and delivery of premium service to enhance our position as a market leader.

This role reports to the Service Manager.

Key Responsibilities

• Process Technician Field Incentive payments.

• Raise Purchase Orders (POs).

• Opening and closing of quoted "T" work, preparation of T Booking packages, and closing documentation for Finance for North Queensland.

• Maintain and coordinate service tracking schedules, induction and license registers.

• Assist Service Account Reps and Supervisors with reporting, quoting, ordering, customer liaison, and other administrative work.

• Data entry of timesheets into the OSCA System.

• Customer reporting for local & national customers (portal management).

• Coordinate and drive monthly forecasting with Project and Service managers.

What you will need to be successful

• Previous experience in Customer Service or Administration.

• Good knowledge of Microsoft Office suite and have strong computer/IT skills.

• Excellent customer service and organizational skills.

• The ability to meet set deadlines and prioritize activities where required.

• Excellent verbal & written communication skills.

• Focused and works well in a team.

Do you know someone at OTIS? 

If yes, then let's get them to submit your interest as a Referral. Tell them about this role!

Key Benefits

• Robust compensation and benefits packages 

• Be part of the Forbes 2022 World's Best Employers.

• Meaningful career opportunities for people to grow through excellent Learning programs.

Apply today to join us and build what’s next! 

Join us and make a positive difference to the lives of people with disabilities, and to grow your career as part of our alliance of great minds. Our shared values are Passionate, Respectful, Ethical, Curious and Courageous. 

We are looking for an experienced, creative, and passionate leader wanting to become a key member of our Lifestyles leadership team, by managing one of our day service centres in Sydney's North Shore.

Reporting to the Operations Manager Lifestyles, you will be responsible for leading a group of team leaders and disability support practitioners to deliver essential support, as well as engaging programs and experiences, to people with a disability. You will also have an admin assistant and supported employee in your team.

The Site Manager role is varied, rewarding and challenging, with responsibility for the complete management of the service. This includes quality service management of our clients, staff management & development, innovation in service delivery, ability to evaluate the service and make improvements, exploration of expansion & growth opportunities of the service offering, strong collaboration ability with other lifestyles service leaders, running engaging programs and activities, liaising with families, budget management, incident reporting, rostering and stakeholder management.

CPA's Lifestyles service provides a range of centre and community-based services primarily to adults with cerebral palsy and other disabilities, promoting community participation and integration. The role is in St Ives, with occasional travel to our other sites in the Upper Northshore and Northern Beaches area.

Our services are person-centred and support participants to explore opportunities for participation, connection, and socialisation, and help them achieve their personal goals. Your core values will reflect this philosophy.

To apply for this role please submit a one page cover letter along with your resume. 

What we can offer you:

People are at the heart of what we do! Working for us, you’ll find highly experienced, professional and creative people who share our commitment to our clients

• Leave options that will enable you to maintain a true work-life balance
• Access to a tax-free meal, entertainment & venue benefit card valued at $2,650 per year
• Flexible ways of working - compressed hours, working from home options, flexibility surrounding hours
• 12 weeks paid parental leave and 2 weeks paid partner leave
• 2 additional leave days each year
• $100 per year well-being allowance that you can use to enhance your wellbeing (eg: purchase sports equipment, have a massage, take a meditation class, the choice is yours)
• Discounted gym membership for you and your family, using Fitness Passport
• Employee Assistance Program
• Paid Employee Referral Bonus Program, where you can be generously rewarded for referring a friend that joins CPA.
• Outstanding career growth opportunities and our world class training through Training Alliance, our inhouse registered training organisation -  https://trainingalliance.edu.au/
• Health and wellbeing benefits such as Fitness Passport, an annual wellbeing allowance and Employee Assistance Program 
• Access to external corporate events / conferences
• An inspiring work culture where you are valued, supported and where you truly can make a difference

What you can offer us:

• Previous demonstrated experience (minimum 5 years) in a management role, ideally in a community-based, health or disability service.
• Strong team management experience of large teams, including recruiting, on-boarding, training, coaching, as well as career & performance management of staff.
• Ability to work pro-actively to meet the need of the service in the future as well as continuing to work on the needs of the present.
• Demonstrated experience in managing budgets and sustainable / cost-effective rostering practices.
• Excellent verbal and written communication and customer service skills, where you will have experience liaising with key stakeholders, including families and multi-disciplinary teams.
• Foresight to predict upcoming changes in an everchanging landscape, adapting to them for the best outcome of your service.
• Excellent project management skills and attention to detail, resulting in high quality outputs.
• Well-developed conflict resolution and highly enhanced negotiation skills.
• True team player, comfortable working with a broad range of diverse stakeholders.
• Highly developed work ethic founded on integrity, transparency, and consultation.
• Intermediate to advanced computer skills.
• Ability to work in a reactive environment, making decisions correctly under pressure to get the best possible result for our clients, service, and staff.
• Willingness to receive constructive feedback and to be open to adapting to it.

Licenses/certifications required:

• NSW Driver's License (minimum P2)
• Current NDIS Worker Screening Check (or willingness to obtain prior to commencement in the role)
• Current First Aid and Current CPR Certificates (or willingness to obtain prior to commencement in the role)
• Current WWCC (or willingness to obtain prior to commencement in the role).