Total 213 supply chain engineer job vacancies in Customer Service category in Australia

About the Role;
- Assist with installing and commissioning filling and packaging equipment at customer sites
- Troubleshooting, inspecting and identifying equipment issues
- Able to perform preventive maintenance
- Providing technical support for part sales, service and maintenance work for internal staff and customers
- Communicate and update appropriate customer operation on maintenance activities and other technical issues to
maintain good relationship with customers

About You;
An exciting opportunity exists for a self-motivated and experienced Field Service Technician to join our Krones Pacific team.
- Technical qualification in Mechanical Trade
- Minimum two years of experience in food & beverage industry is preferred
- Willingness to travel extensively in Australia, New Zealand and Overseas
- Prior experience in working in multinational teams is preferred
- Proficiency in English
- Hold a current Drivers Licence

About Krones Pacific Ltd;
KRONES Group is a world market leader within the liquid food and beverage industry – we have a suitable technical solution for each industry, starting with production itself, then state-of-the-art filling and packaging lines right through to plastics recycling, intralogistics and digitalization. Krones Pacific and Krones New Zealand, both subsidiaries of the Krones Asia Pacific Region, provide local support in sales and service to our customers and the Krones Group.

Brisbane, Australia Reference: 6571853 Work with radical flexibility, working from the office when it works for you! Competitive salary benefits Be part of our team working towards Net Zero Carbon emissions by 2025 CR Digital is seeking two Digital Support Engineers with a strong understanding of computer networks, based in Goodna, Brisbane and available to travel frequently to customer sites. Joining a close-knit team, you'll ideally have an interest in mining engineering, software and IoT products; and be rewarded with opportunities to further build your career and development within a global community.CR Digital, part of the global CR group and now the 19000 strong Epiroc group, has a portfolio of leading mining technology products, including: Titan 3330 - the leading payload monitoring system in the mining market GET.Trakka - the world's leading tooth loss detection technology Thunderbird - drill optimization technology Our opportunityJoin a high achieving team that is shaping global mining through cutting edge…

Click here to view more detail / apply for Digital Support Engineer Brisbane

28th March, 2024 Full Job Description Imagine your future with us At ALS, we encourage you to dream big. When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive. Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.    The day to day This role is primarily based at our Canning Vale, Perth facility, however there is a requirement to travel regularly to a number of other ALS sites in the region to provide support services. The IT Support Engineer is the front line and face of IT, responsible for being the first point of contact for all ALS staff, providing prompt, courteous, and friendly service via telephone, walk up, self-service or any other contact method. This includes providing…

Click here to view more detail / apply for IT Support Engineer

Chart Industries is a leading global manufacturer of highly engineered equipment and solutions serving multiple applications in the Energy, Industrial and Industrial Gas end markets. In March 2023 Chart Industries acquired the Howden Group, and the combined group is now represented in over 40 countries worldwide with over 11,700 employees. Our vision is to enable the vital processes of our customers and thereby promote a more sustainable world via our Nexus of Clean™ strategy. The combination of Chart and Howden furthers our global leadership position in process technologies with products and services in applications such as hydrogen, carbon capture, energy recovery, nuclear, water treatment, mining, and LNG to name a few. Together with customer-focused service solutions including extensive service network and market leading digital diagnostics, we support our customers through the complete lifecycle of their assets. At Chart we have a strong corporate identity and a clear purpose - you will be a member of our team shaping the future of the company and participating in helping our customers and the world tackling some of the planet's most pressing issues.
What do we do?

Our vision is to enable our customers’ vital processes, which advance a more sustainable world. We supply turnkey solutions, fans, compressors, turbines, blowers, heat exchangers and silencers, as well as a comprehensive range of services including specialised engineering for air and gas handling, project management, equipment servicing and site management.

The Big Picture:
Howden Australia has a need for a Mine Cooling Service Engineer to promote our Howden product range and proactively collaborate with the local Howden team to develop opportunities and contribute toward business growth. This position will serve as the technical point of contact for all customers from sales technical support to site execution.

The main focus of this role is Aftermarket support in the general overhaul, repair and testing of rotating machinery in workshops. Site installation, alignment and commissioning of ammonia refrigeration plant including auxiliary equipment and pressurised systems. Site servicing and troubleshooting on refrigeration equipment at customer sites. On-site repairs of refrigeration equipment and preparation of quotes.

The successful candidate will work on compressors situated at customers sites or mines, local and in region. These include ammonia refrigeration plants and gas compression plants. Services also include screw and piston compressors from other manufacturers.

We will offer an attractive remuneration package, annual bonus, flexible working arrangements, reimbursement towards your health & fitness regime and a supportive culture.

What needs to be done?
Your responsibilities will include:
• Visiting sites to undertake balancing &/or laser alignment, identify the cause of the problem & rectify this on site (if possible), or advise of further action to be taken to ensure our customers production losses are minimised.
• Undertake servicing in terms of customer planned maintenance contracts and breakdowns, check equipment, carry out required maintenance & produce a report of work completed in order to comply with the Service Level Agreement.
• Commissioning of new installations including:
• Supervision of new installed products, including fans, air heaters & compressors.
• Checking the installation and alignment of equipment, including starting machinery, checking vibrations & temperatures & running the fan for a test period.
• Completing the Commissioning Report including check sheets & a Completion Certificate for contract closures.
• Ensuring the machine is ready for full production service.
• Manage contract staff, liaise with client representatives, budget management & maintain schedules including progress reports, OHSE, quality control, equipment & accommodation management to ensure acceptable results are achieved for both Howden & our clients.
• Carry out detailed machinery analysis, interpret results & liaise with the Howden Engineering Department on how to most efficiently resolve our customers’ problems.
• Provide Aftermarket sales support including survey & reporting & conducting site visits with our Design Engineers

What do you need to bring?
You have N4 (Mechanical) or Olifantsfontein trade test as a millwright / fitter & turner, certified to work with ammonia systems or on pressurised vessels/systems
You have an understanding of Instrumentation & Control logic and PID-PFD, with 5 years’ experience in service/repair of rotating machinery and auxiliary components.
With your excellent verbal & written communication skills, you are comfortable & confident in dealing with customers, often in difficult situations, when they are concerned about production downtime. You possess a proactive, attitude & you are solutions oriented in all situations. You must also have a valid driving licence and be willing to work away from home.

The following would be highly regarded:
• Higher than N4 trade testing
• Screw compressor & turbo blower knowledge.
• 5 years field experience- Installation and commissioning
• Basic computer literacy
• Technical report writing

To express your interest in this position, please apply below with your CV and cover letter

The advantages of working at Howden:
Worldwide business – Liaise with our colleagues in 27 countries.

We offer global and local opportunities– 6000 employees and world leading engineers, who create cutting edge developments – You will be a part of over 160 years of innovation and development that continues today with our digital solutions.

At Howden we have a strong corporate identity and purpose – You will be a member of our team, shaping the future of the world and tackling some of the most pressing issues facing the planet.

Our products and organisation are Revolving Around You – Our culture promotes individual development to enhance our most important asset – our people.

27th March, 2024 Why work for Brennan?At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian-owned systems integrator in Australia.  Brennan offers an excellent remuneration package and benefits including: An environment that embraces learning and development of all employees A focus on health and well-being - social club, sporting teams, health checks, poker, and trivia nights and more!  Discounted IT hardware and software products  A strong culture underpinned by values that are truly lived every day  Flexibility to work in the way that brings out the best in you  Plenty more ...  The Role:  As part of our…

Click here to view more detail / apply for Desktop Support Engineer L1

At Saputo, our best comes from our people. We’re a talented and caring team with a longstanding history of excellence.?Since our first days delivering cheese on a bicycle, we’ve grown into a leading global dairy processor by staying true to the culture that defines us. Each of our employees is committed to uphold our tradition of care, quality, and passion through food, and together, we foster an environment where we can all make contributions that matter–from our manufacturing plants to our office locations and everywhere in-between.How you will make contributions that matterIn this role you'll partner with our retail customers, including the country’s largest supermarket chains and ensure we are maximising opportunities within our client group.Key elements of your role will include:Be the key supply chain contact between SDA and our largest supermarket customersSupport joint SDA and Customer planning sessionsOptimise inventory holdings within the customer and SDA network, driving efficiencies through elements including changes in…

Click here to view more detail / apply for Customer Supply Chain Manager

We have an exciting opportunity available as a Service Delivery Engineer based in our head office in Thame. If you have experience in a supporting role and enjoy working to find solutions for customers, we want to hear from you! Up to £34,000 per annum pro rata depending on experience, Bupa healthcare, generous holiday allowance, Hybrid working. 37.5 hours Monday-Friday.

Location: Thame, United Kingdom, OX9

As the Service Delivery Engineer, you will work as part of the Technology division for the CPM Group, we work closely with customers and end users of our IT solutions and implementations.  

This customer focused role would suit an individual with a general interest in technology who is motivated to broaden their knowledge and learn new skills.   Full training will be provided.

Key Responsibilities:

• Working as part of a team, you will support with the implementation of new Salesforce based solutions for our internal customers as well as assisting with changes and amends ongoing. (Full training will be provided if you are unfamiliar with Salesforce)
• Understand, trouble-shoot and resolve issues and queries.
• Provide training to users (field and operations), in-person and remote where appropriate.
• Liaise with internal teams to ensure solutions are implemented to jointly agreed requirements, quality standards and timescales.
• In conjunction with your Service Delivery Team colleagues, develop strategies, policies and best practice which optimise CPM processes and systems.

What we’re looking for:

• Fully proficient in MS Office applications (Word, Excel, PowerPoint and Outlook)
• Entry or Intermediate level knowledge of Software platforms for Retail Execution or Contact Centre/CRM (e.g. Salesforce)
• Good analytical and problem-solving skills
• Excellent time management skills and the ability to multi-task are essential requirements for the role.
• Excellent interpersonal skills and the ability to communicate effectively at all levels both internally and externally.
• Clear and concise communication and presentations skills.
• Educated to degree level desirable but is not essential.
• Fluency in other languages (European) would be an advantage but is not essential.

Benefits include:

• 26 days holiday + Bank Holidays, with yearly increments to a maximum of 31 days per annum.
• Generous Employer pension contribution up to 5%.
• Income protection and Life Assurance (2X salary).
• Private Medical Insurance or cash benefit and subsidised dental and eye care plans.
• Flexible benefits to suit you e.g. Buy/Sell holiday, Perks at work offers discount on a range of brands.
• Enhanced parental leave options.
• Paid charity work (2 days per annum)

 

We are an equal opportunities employer we depend on having diverse talent with a range of backgrounds, skills, and capabilities. We work in a collaborative environment where great ideas and achievements are shared and celebrated.

 #LI-SB1

IT Support Analyst Level 2 - 12 months contract - CBD location Your new company
Are you a skilled Desktop and Service Desk Engineer seeking an exciting opportunity to work with a leading financial organisation?
We're currently seeking a Level 2 Engineer for a 12- month contract.
Your new role
As a Desktop support engineer, you will be responsible for providing technical support and assistance to end-users. Your primary focus will be on troubleshooting and resolving desktop and application-related issues to ensure smooth operations and minimal disruptions.
Key Responsibilities


Troubleshoot a wide range of issues, including software/application support, network connectivity, and desktop hardware support.


Manage Active Directory processes, O365 administration, and audio-visual devices management.


Actively participate in various upcoming projects within the organisation.


Serve as an escalation point for junior Desktop Support Engineers, providing guidance and support as necessary.


Collaborate closely with other IT support teams and external vendors to resolve issues and implement effective solutions.


Maintain detailed documentation of incidents and service requests in the ticketing system.


Create new user accounts and manage access and permissions.


What you'll need to succeed


Proven experience in desktop and application support.


Strong knowledge and hands-on experience with Microsoft 365 (M365), Active Directory, and Azure application support.


Excellent troubleshooting and problem-solving skills with the ability to prioritize tasks effectively.


Strong communication and interpersonal skills with a customer-focused approach.


Ability to work independently as well as collaboratively within a team environment.


Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) would be advantageous.


What you'll get in return


Opportunity to work with a top financial organization in a dynamic and collaborative environment.


Competitive remuneration package commensurate with experience.


Exposure to cutting-edge technologies and ongoing professional development opportunities.


12-month contract with the potential for extension based on performance and business needs.


What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

We are seeking a skilled and knowledgeable Level 1/2 Support Engineer to join our close-knit IT department at Dutton Automotive. Reporting to the IT Manager, the ideal candidate will possess strong technical expertise in providing desktop support services, troubleshooting hardware and software issues, and maintaining printing and network infrastructure.

As our Level 1/2 Support Engineer, your primary responsibility will be to deliver excellent customer service and technical support to end-users, ensuring the smooth operation of computer systems and efficient resolution of technical problems.

Tasks and responsibilities will include, but not limited to:

• Diagnose and resolve hardware, software, and network issues escalated from Level 1 support, adhering to service level agreements (SLAs).
• Participate in projects related to infrastructure upgrades, system migrations, and software deployments as assigned.
• Management of device management systems and user and device security policies.
• Aid in constant improvement of security posture, policies, and delivery.
• Conduct troubleshooting activities to identify and resolve problems, including, but not limited to, hardware failures, software conflicts, and connectivity issues.
• Install, configure, and maintain desktop hardware, software applications, and peripherals, ensuring compatibility and functionality. 
• Assist in the setup and maintenance of network devices, including switches, routers, and firewalls, to ensure smooth and secure network operations.
• Collaborate with cross-functional teams, including IT Management, and application support teams, to address complex technical issues.
• Document and maintain accurate records of user requests, incidents, and resolutions in the ticketing system, ensuring timely updates and proper closure.
• Document and maintain accurate records of assets, assignments, and configurations.
• Contribute to the development and improvement of internal IT processes, procedures, and knowledge base articles.

The IT Support Engineer will be providing level 2 services for IT infrastructure systems such as Microsoft Server, Office 365, and Cyber Security. Permanent Full Time Technical Projects and BAU Welcoming and Supportive Team Culture A trusted and respected IT managed service provider based at The Hills District (North West Sydney) is currently looking for an experienced IT Support Engineer with Level 2 technical expertise in implementing and maintaining cloud and on-premise IT infrastructure for customers. The ideal candidate will possess a solid background in systems administration and infrastructure maintenance, with a keen interest in transitioning into the cybersecurity domain. Key Responsibilities: IT Infrastructure implementation, maintenance, support and troubleshooting (remote and on-site), including servers, network infrastructure and cloud platforms. Assist in the implementation of projects, with a focus on cybersecurity measures. Uphold cybersecurity principles and compliance standards across all operations and activities. Configure and deploy Microsoft 365 services, ensuring seamless integration and functionality. Perform regular…

Click here to view more detail / apply for IT Support Engineer (Level 2)

Your new company A growing Managed Service Provider in Melbourne's North-West requires a Level 2.5 Service Desk Engineer for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and flexible working arrangements. Your new role
In this exciting new role, you will be:

Providing 2nd and 3rd level remote and onsite IT support for clients.
Supporting a broad range of clients to resolve high level IT issues escalated within the Service Desk.
Performing technical support of servers, network and hardware.
Assisting with the delivery of infrastructure projects.
Delivering a high level of customer service and communication.
Handling escalations, whilst mentoring and training of Level 1 & Level 2 Service Desk Engineers.

What you'll need to succeed To be successful in this role, you will have:

Demonstrated experience of providing level 2 & 3 IT support both onsite and remote.
Sound knowledge of Office 365, Windows Server, Microsoft Exchange, Hyper-V, Backup technologies, VoIP and Network troubleshooting.
Experience with N-central is desirable.
Highly developed troubleshooting and problem-solving skills.
Excellent customer service & communication skills, both verbal and written.
A tertiary education in Information Technology as well as Azure, Microsoft, Sophos and ITIL certifications are beneficial.
Prior experience working within a Managed Service Provider or Consultancy organisation is highly advantageous.
Current driver's license and access to a vehicle is required.

What you'll get in return Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, working across a supportive and collaborative team. This organisation prides itself on internal promotion and career development. Do not miss out! What you need to do now If you're interested in this role or know of someone who may be, please click 'apply now' or forward an updated CV to [email protected]. Please click here to apply.

Closes: 27 March 2024 Classification: Administrative Services Officer Class 6 Salary: $95,746 - $109,072 plus superannuation Position No: 62793 - 02GSK Directorate: Canberra Health Services Advertised (Gazettal date): 18 March 2024 Contact Officer: Andrew Murphy on [email protected]. or (02) 5124 4385 What can we offer you: City living without the traffic – click here to see why you should live in Canberra. Competitive pay rates and excellent working conditions within a tertiary hospital. Salary Packaging with many options that provide full fringe benefits tax concessions. Flexible working conditions. 11.5% Superannuation. Reimbursement of relocation expenses for interstate candidates (subject to review and approval). About the Role: The Chief Financial Officer Division is led by the Chief Finance Officer (CFO) who reports to the Chief Executive officer of Canberra Health Services. The CFO Division is responsible for the development and maintenance of budgets, financial management, and for providing strong operational finance and performance reporting analysis across the…

Click here to view more detail / apply for Senior Support Officer - Procurement and Supply | Full-time Permanent

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?   We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us! The Operations Command Center Engineer team is accountable for the operation, maintenance of Vocus Networks and Network facilities. It also is accountable for all wholesale and retail service provider customer interactions from a service support perspective and is the owner of the customer experience on Vocus technologies. The T2 Engineer will be accountable to ensure the effective delivery of operational tasks including monitor, log & diagnose, enrichment, manage and resolve/close of all tickets (including change) during the shift period; in addition, they will be responsible for meeting all KPI/OLA and service level requirements. Please…

Click here to view more detail / apply for Operations Command Centre Engineer - Graduate Opportunity

Job Description:

We are seeking a highly skilled and motivated ICT Support Engineer to join our dynamic IT team. As an ICT Support Engineer, you will play a key role in providing technical support and troubleshooting assistance to our internal staff and customers. The ideal candidate should have a minimum of 2 years of relevant experience in ICT support and hold a bachelor's degree or equivalent qualification in a related field.

Responsibilities:
• Provide technical support and troubleshooting assistance to internal staff and customers regarding ICT systems, hardware, and software.
• Diagnose and resolve hardware, software, and network-related issues in a timely manner.
• Install, configure, and maintain ICT equipment, including computers, printers, servers, and networking devices.
• Collaborate with cross-functional teams to implement and maintain ICT infrastructure, systems, and services.
• Document and update technical procedures, guidelines, and knowledge base articles.
• Assist in the development and execution of IT projects and initiatives.
• Ensure compliance with IT security policies and procedures.
• Stay up-to-date with emerging technologies and industry trends.

Requirements:
• Bachelor's degree or equivalent qualification in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in ICT support or a similar role.
• Strong knowledge of computer hardware, software, and networking concepts.
• Proficient in troubleshooting and resolving technical issues.
• Familiarity with Windows and Mac operating systems.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving and analytical skills.


Permanent Residents (PR), Australian / Citizens are eligible to apply Job Type: Full-time Salary: $70,000 to $120,000 per year (inclusive of super) Job Types: Full-time, Permanent

PERSOLKELLY brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED, who crafted the staffing industry in Australia in 1964; Programmed, the leading provider of operations and maintenance services across Australia and New Zealand; and PERSOLKELLY, the largest workforce solutions provider in APAC. PERSOLKELLY is seeking a Junior Desktop Support Engineer for one of their Global Pharma Client based in Melbourne! You will be responsible for implementing and managing end user computing systems. As a member of a growing team in a fast-paced environment, this role will require both strong intellectual agility and hands-on technical skill. Here's What You'll Do Implement, maintain, and administer end user compute devices and related computing environments including systems software, applications software, hardware, and configurations Set up, configure, troubleshoot, and maintain end user devices (laptops, mobile phones etc.) Use innovative…

Click here to view more detail / apply for Junior Desktop Support Engineer (End User)

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Due to continued growth within our team, we have multiple roles across Australia. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

The location for this role is on customer site in the Brisbane area. To be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance. 

What you’ll do

At the moment, as Desktop Support Engineer you will be focused on:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping customers updated with regards to their tickets
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment and mobility devices
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

 

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

 

• Good time management skills, able to work independently and prioritise own work schedule

• Self motivated with sound analytical skills and problem solving skills

• Excellent customer service and relationship building skills

• Good communication skills, both written and verbal

• High attention to detail, concern for quality and safety

• This role may require working with patients in their homes

• Must have and maintain a current Drivers License

• Multi-skilled an advantage. (Plumbing, Potable Water Systems, Mechanical, Electrical)

• Ability to provide an out of hours service to hospital wards and/or patients

• You may be required to attend meetings or conferences interstate from time to time which may be inclusive of week end

1. Customers feel supported and confident with FMC products

• Demonstrate a high level of understanding, knowledge and skills in the entire Fresenius Medical Care portfolio
• Demonstrate basic knowledge of renal disease and how FMC products benefit patients
• Provide technical resources (brochures, manuals etc) - Identify technical learning needs of customers (e.g. biomeds) and patients in consultation with appropriate personnel in order to support individual learning plans.

2. Customers receive technical expertise as a value-add resource

• Provide expert technical knowledge and instruction to personnel regarding equipment operation and maintenance
• Provide technical support in person or via telephone to new and existing accounts. Support patients directly if/as required
• Assist in-house biomedical technicians if/ as required and recommend further FMC training as appropriate

3. Carry out technical duties

• Maintain and repair FMC equipment in accordance with the customer contract and the FMC training manual
• Carry out proactive maintenance of all equipment as per the established servicing plan. Carry out fault finding and repair/replace equipment if/as required in order to maintain equipment in optimal performance condition.
• Inventory levels and fleet are maintained - Resolve any unexpected technical difficulties and other problems that may arise at any time.
• Communicate all maintenance and repair actions for information to customer management as required.
• Complete the necessary paperwork for the completion of work and receive customer sign-off after their inspection
• Promptly report all accidents, injuries and unsafe working conditions or practices

4. Support the achievement of business results and growth in patient numbers

• Identify customer resource needs (e.g. new products, technical support or clinical training) and provide appropriate support through liaison with the technical, sales and marketing teams
• Build and maintain positive/ value-add working customer relationships - Maintain and develop existing and new customers through planned individual account support. This may involve working with other FMC teams or discussing future targets with the regional business manager.
• Monitor and report on competitor activities and provide relevant information to management

5. Individual work is performed in support of the local team and wider company

• Update own technical knowledge by participating in educational opportunities; reading professional publications; maintaining professional networks
• Demonstrate a commitment to professional development through membership of professional organisations/associations, including relevant participation in special interest groups.
• Promote a team culture by assisting others during periods of high workloads, leave or absence so that overall objectives can be met - Provide input and support to technical programs as required
• Where appropriate, become involved in FMC activities including attendance at staff meetings and involvement in company events
• Undertake other tasks as required

IT & Telecomms Help Desk / Support Perth Permanent / Full Time Australian Renewables & Energy Company An Exciting Company Growth Strategy Be part of the Energy Generation and Renewable Energy sector Our Role Are you looking for a dynamic role? Pacific Energy is growing fast so we have an opportunity for a newly created IT Support Engineer position to join our team.   Reporting to the Group IT Manager you will be responsible for all Level 1 and Level 2 IT Support. This includes managing the Service Desk, Desktop Support, Microsoft 365 technologies, Hardware Support and assisting in Projects as required.   This role will give you the ability to grow and enhance your skills in a friendly and supportive atmosphere. You’ll gain valuable experience with many technologies as we move to a full Microsoft Cloud solution across the business.   Your responsibilities will include working with various applications.   Windows workstations in an…

Click here to view more detail / apply for IT Support Engineer

11th March, 2024 3rd Line IT Support Engineer, Witney, £40,000pa - £44,000pa plus bonus & benefits:   An exceptional opportunity has arisen for a 3rd Line IT Support Engineer to join a market leading organisation in Witney. Working in a small team, whose remit is to provide exceptional IT Support to this rapidly expanding business of over 100 employees across several Thames Valley locations, you will gain excellent experience across a range of desktop and infrastructure technology working closely with the Systems Manager and Head of IT.   On a day-to-day basis, the successful 3rd Line IT Support Engineer will be responsible for providing 1st – 3rd Line Support and getting involved with a variety of project work. You will also act as an escalation point to the 1st and 2nd line helpdesk engineers.   This is a great hands-on opportunity for a 3rd Line IT Support Engineer to either take the next step in…

Click here to view more detail / apply for 3rd Line IT Support Engineer

What we're looking for: Collar are seeking a Service Engineer, you will participate and actively contribute to the Operation and Maintenance activities of a 100MW/200MWh BESS in Perth. Reporting directly to the Service Manager, you will perform and oversee the O&M activities with a truly customer centric and results driven approach supporting our key costumer in the region.   Accountabilities and Responsibilities:   Perform as required, the scheduled preventive and corrective maintenance activities on site both electrical and minor mechanical work.  Supervise and monitor remotely the plant to guarantee the full operation of the systems to maximise its performance. Support the commissioning team on-site as required. Prompt remote and on-site support to the customer in response to failure/fault on any components/assets to restore system functionality Assist the Client with technical enquiries as required Perform troubleshooting activities through plant HMI, data analysis and PLC code debug. Actively contribute to the improvement of the Service processes and procedures  Responsible…

Click here to view more detail / apply for Electrical Service Engineer

Scope to travel Europe to be hands-on trained and work on ongoing projects
Up to $3000 of relocation cost.
Location based at Tamworth at client's site for an upcoming commissioning project.

About the Company
Very rare opportunity for a growing Field Service Engineer to work for a market leading business specialising in the construction of machinery and automated lines for packing, palletizing and handling for manufacturing and logistics companies. Headquartered in Spain, they design, develop and produce customized solutions and turnkey projects worldwide.
If you are looking for a dynamic role to work in commissioning industrial solutions, then this is for you.
Role Objective
To service existing equipment, troubleshooting and repair or recovering from failures and
upgrade the equipment when necessary. Field Service Engineer to follow up and assist on the Projects Start-up and Commissioning, focusing on mechanical and electrical stuff and supporting all kinds of automation activities and following the indications established by the Technical Office and/or Project Manager, and providing the maximum added value in the performance of the tasks.
Key Duties:

Electrical schematics interpretation
Millwrighting and mechanical tasks such as machine positioning, mounting and start up.
Machine/equipment diagnostics.
Safety checks and procedures.
Machine and equipment fine tuning to ensure expected performance.
Machine and equipment troubleshooting.
Write servicing reports with customers and reporting back to Tavil's supervisors or managers.
Communications skills and abilities to deal with customer for after sales/service assistance.
Leadership capabilities to lead and manage a team of electrical and mechanical contractors on the field
PLC login for diagnostics and troubleshooting, supported by Automation Engineer

Experience and Qualifications:

Minimum 2+ years in a similar role in manufacturing/warehousing/logistics within a fast-moving environment.
Tertiary education in Engineering: Automation, Electronics or Industrial
Mechanical designs, and Mechanical skills and abilities.
Electrical and pneumatic schematics, and Electrical skills and abilities
Basic PLC programming in ladder and valuable in structured language.

Salary and Work Rights
$100K - $110K + 11.5% Super + up to $3000 in relocation expense (one time)
Australian Citizens and Permanent Residents only

Apply now or call Ahmad Saquib on 0428 751 002 for a further discussion regarding the role.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

SCOPE: • The Customer Support Engineer position directly reports to the VTA’s Project Manager and supports ADB products in customer locations for product support, field testing and/or commercial deployments. RESPONSIBILITIES: • Provide technical support for ADB customers working with complex RF and IP networks and systems. Tasks include: o Answering technical questions either on the phone, e-mail, and on-site o Establishing and apply procedures to restore the operation of deployed ADB products o Using advanced troubleshooting methodologies and techniques, determining the nature of customer issues (root cause) resulting from the interaction of ADB products with other system components within complex RF and IP networks o Perform maintenance of Headend, Datacenter and Customer Premise Equipment products o Act as customer point of contact when an internally coordinated effort is required to resolve customer issues o Advocating internally within ADB engineering for changes to improve customer experience when best practices can be identified while working with ADB customers and other ADB engineers • Setup, conduct and record lab tests for RF and IP products within the ADB product portfolio • Independently diagnose and resolve product issues, as well as work with ADB engineering development teams, customers, and other field engineers to create optimal solutions • Using advanced troubleshooting methodologies and techniques to conduct log file analysis, database research, and use other mechanisms to diagnose and resolve issues • Effectively communicate technical issues to internal and external partners, must be able to communicate both verbally and in writing including writing professional procedural documentation and technical descriptions as necessary • Occasionally deliver presentations to internal and external audiences on issue resolution, risk analysis, technical proposals, etc. • Perform other duties as assigned by the Engineering Operations Manager
REQUIREMENTS: • Must possess a valid Driver’s license • Must possess a valid Passport • Travel: 5 years) in the Cable IT field.
PREFERRED EXPERIENCE: • Must have a proven track record of successful troubleshooting, issue resolution and root cause analysis within complex IT and RF environments, with particular focus on hardware appliances in IPTV and SAT TV industry technologies • Understanding of STB operational behavior: Tuning, Conditional Access, return-path communication • Knowledge and experience in Set-top box architecture, SAT & IP network topologies, common system components, content delivery mechanisms • Ability to research, absorb, and apply industry standards that frame the operations of ADB STB products such as, Satellite and IP video delivery, overall knowledge about digital media transport and compression formats • Knowledge of Linux systems administration and command line interface use. Including some knowledge of shell scripting. • Experience with virtual machine and High Availability (HA) environments. • Competent knowledge of SQL.

SCOPE: • The Customer Support Engineer position directly reports to the VTA’s Project Manager and supports ADB products in customer locations for product support, field testing and/or commercial deployments. RESPONSIBILITIES: • Provide technical support for ADB customers working with complex RF and IP networks and systems. Tasks include: o Answering technical questions either on the phone, e-mail, and on-site o Establishing and apply procedures to restore the operation of deployed ADB products o Using advanced troubleshooting methodologies and techniques, determining the nature of customer issues (root cause) resulting from the interaction of ADB products with other system components within complex RF and IP networks o Perform maintenance of Headend, Datacenter and Customer Premise Equipment products o Act as customer point of contact when an internally coordinated effort is required to resolve customer issues o Advocating internally within ADB engineering for changes to improve customer experience when best practices can be identified while working with ADB customers and other ADB engineers • Setup, conduct and record lab tests for RF and IP products within the ADB product portfolio • Independently diagnose and resolve product issues, as well as work with ADB engineering development teams, customers, and other field engineers to create optimal solutions • Using advanced troubleshooting methodologies and techniques to conduct log file analysis, database research, and use other mechanisms to diagnose and resolve issues • Effectively communicate technical issues to internal and external partners, must be able to communicate both verbally and in writing including writing professional procedural documentation and technical descriptions as necessary • Occasionally deliver presentations to internal and external audiences on issue resolution, risk analysis, technical proposals, etc. • Perform other duties as assigned by the Engineering Operations Manager REQUIREMENTS: • Must possess a valid Driver’s license • Must possess a valid Passport • Travel: 5 years) in the Cable IT field. PREFERRED EXPERIENCE: • Must have a proven track record of successful troubleshooting, issue resolution and root cause analysis within complex IT and RF environments, with particular focus on hardware appliances in IPTV and SAT TV industry technologies • Understanding of STB operational behavior: Tuning, Conditional Access, return-path communication • Knowledge and experience in Set-top box architecture, SAT & IP network topologies, common system components, content delivery mechanisms • Ability to research, absorb, and apply industry standards that frame the operations of ADB STB products such as, Satellite and IP video delivery, overall knowledge about digital media transport and compression formats • Knowledge of Linux systems administration and command line interface use. Including some knowledge of shell scripting. • Experience with virtual machine and High Availability (HA) environments. • Competent knowledge of SQL.

ABOUT US

The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. With over 180+ staff and 25+ different countries represented in our business, we’ve cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business.

Our people are our difference, and we are always looking for amazing talent to join our team. If you’re looking for a highly successful, inclusive and fast-growing workplace, we’d like to talk to you. The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

The Role

We are looking for a motivated L2 Support Engineer with at least 2 years' experience providing Level 2 support who is ready to take their technical skills and client-focus to the next level by joining our growing Support Engineering team. To be successful in this role you are passionate about technology and love to work closely with colleagues and clients to deliver an exceptional 'service experience'. You understand the value and importance of IT to an organisation and can demonstrate the ability to analyse complex challenges to identify and implement a solution. You are well-organised, reliable and thrive working autonomously or in a team environment.

• Good knowledge of:
• Microsoft 365 and Azure cloud platform
• Teams and SharePoint
• Active Directory
• Excellent time management and organisation skills
• Ability to work autonomously and in a team
• Excellent professional communication skills - face-to-face, phone and email
• Excellent customer service skills and a strong sense of empathy
• Strong analytical skills with the ability to think outside of the box
• Hands-on experience with Windows Server and basic roles
• Ability to troubleshoot complex technical issues
• Excellent knowledge of Windows 10 and Office Suite
• Good knowledge of basic network troubleshooting
• Commercial awareness

Whilst not essential, any of the following boxes you can tick earn you bonus points

• Experience working for a Managed Service Provider (MSP)
• Relevant bachelor's degree level qualification
• Any certifications
• ITIL certification
• MacOS knowledge
• Technologies:
• Hypervisor (VMware, vSphere, Microsoft Hyper-V)
• Veeam Backup and Replication
• Email Security (Mimecast etc.)
• Sophos Endpoint Protection or XG Firewall
• Microsoft SCCM or Azure Intune
• Defence force experience is desirable

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link and some the ways we try and maintain our staff happiness levels. Plus you get all the perks involved in working at our clients site.

• Supportive environment
• Training / mentoring programs
• Regular, fun social events
• Workplace giving program, including paid volunteer days
• Great bonus structure