Total 174 regional recruitment lead job vacancies in Customer Service category in Australia

We're looking for Job Coaches, In-Work Support Consultants and Employment Engagement Consultants to join our dedicated and passionate team in Wollongong and surrounding suburbs.

We are a determined and compassionate team who thrive together in pursuit of our belief that work’s for everyone, whilst having fun along the way.

Join us for one of our Recruitment Information Sessions where you will get the opportunity to connect with one of our Recruitment Partners and a Service Manager for an on-the-spot interview and learn more about atWork Australia.

Where: level 5/304 Crown St, Wollongong NSW 2500
When; Friday, 8th March at 12:00PM - 2pm.

Let us know if you are interested in attending by clicking APPLY

If you have any questions, don't hesitate to contact: [email protected] M: 0472 639 347

Here’s a bit about us:
Our community of passionate customers, known as Angels, empowers gifted independent winemakers in Australia and New Zealand. In exchange, Angels gain exclusive access to superb hand-crafted wines at incredible prices.
Our innovative approach addresses key challenges faced by talented winemakers, providing them upfront funding, distribution channels, and direct connections with consumers. By streamlining the sales and marketing approach, Naked Wines delivers exceptional value to our customers and supports 65 independent winemakers. Talented, hard-working small business owners who in turn, support growers, farmers and their own local communities.

Naked Wines Australia is based in Manly on Sydney’s stunning Northern Beaches (and remotely too) and of course, you can be assured there is great wine flowing!

We believe in:

• Doing the right thing
• Generating extreme customer loyalty…
• Which generates cash, which can be reinvested in growth…
• Which attracts the best people and the best suppliers

As a leading player in the direct-to-consumer wine market, Naked Wines is reshaping the way Australians and Kiwis wine. If reading all that fires you up, then you’ve found the job for you!

What’s the role?

At Naked Wines, Customer Service Team lead means you’re 2IC (2nd in Charge) of, and responsible for the largest team in the organisation; all inbound and outbound customer service, Customer Happiness Team: CHT. 

The primary aim of the team is to help and educate our amazing customers (we literally call them Angels), to get the most out of being a Naked Wines Angel - Spreading the ‘Naked word’ with a proven track record of great service, keeps our Angels coming back for years to come.

Reporting directly to the Head of Operation and Service, you’ll be responsible for the day-to-day running of the service team; motivating, training, and assisting in offering strategic direction.

Responsibilities:

Leadership and Team Management:

• Lead and inspire a team of customer service representatives, fostering a high-performance culture and ensuring a positive work environment.
• Manage and support the team in their day-to-day responsibilities, providing guidance, coaching, and feedback.
• Develop and implement training programs to enhance the skills and knowledge of CS team members.
• Set performance goals, conduct performance evaluations, and address any performance issues or conflicts.

Customer Service Operations:

•  Oversee all customer service operations, ensuring the timely resolution of customer inquiries, complaints, and issues.
•  Monitor customer interactions and guide CS team members on handling complex or escalated cases.

Customer Experience Enhancement:

• Work closely with other departments to improve the customer experience and resolve any systemic issues impacting customer satisfaction.
• Identify trends and patterns in customer feedback and proactively implement solutions to address them.

Communication and Reporting:

• Act as a point of contact for escalated customer issues and provide timely and appropriate resolutions.
• Prepare and present regular reports on customer service metrics, team performance, and customer feedback to HOS
• Communicate effectively with internal stakeholders, providing updates on customer service operations, challenges, and improvements.

Who are you?

• Dynamic, motivated and results-driven people manager 
• Ambitious, creative, a problem solver who knows how to push the envelope to deliver results
• Negotiation and motivational skills 
• Passionate about delivering an outstanding experience for both team members and customers alike 
• Thrives on working in a fast-paced environment 
• Innovative and always looking to challenge the status quo
• Team player
• Good sense of humour

We’ll love you because you:

• Enjoy working as part of a team with a flexible and service-focused approach
• Can exercise good judgement and discretion
• Have a strong knowledge of events, functions and internal Naked Wines processes
• Can manage multiple projects/events at once
• Have your finger on the pulse by being proactive in either contacting customers and/or are innovating ways in which to build events for inbound contacts

Salary

• Base Salary $68,000 + Commission Structure + Super + Employee Share Scheme

• Competitive Salary
• Attractive Performance based bonus plan
• Long Term Incentive Program (Employee Share Scheme)
• Monthly Wine Allowance

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies!

At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023.

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

Welcome to CT, the ultimate destination for tech enthusiasts! We're not just any workplace, we've been certified as a Great Place to Work and ranked 23rd in Australia's Best Workplaces 2022, and now we've been rated as the coolest Best Place to Work in Tech 2023! With a team of over 260 tech wizards, we're constantly pushing the boundaries and working at the forefront of the tech industry in Australia and NZ.

Our CEO, Adam Centorrino, is dedicated to customer service, having won the Customer Service Executive of the Year award twice, and we've also won an incredible 10 consecutive Australian Service Excellence Awards! We're not just focused on our customers, we prioritise our employees too. With flexible work culture, growth opportunities, wellness benefits, and an inclusive workplace culture, we're dedicated to making sure our team members are happy.

Now, enough about us – let's talk about you. We're expanding our dream team, and we're on the hunt for a key role to join our Professional Services Team.

Here’s what you’ll be doing:

·       Work closely with the Sourcing Lead and the Program Office Lead in defining, scoping and managing the delivery of assigned outcomes.

·       Work closely with the EL2 Director in ensuring appropriate levels of engagement are being undertaken with existing IT service management teams.

·       Ensure that the Department’s future people, process and technology requirements for SIAM are identified, documented and addressed.

·       Work with all relevant stakeholders to develop any approach to market documentation for SIAM.

·       Undertake, as necessary, research and investigation into modern ICT services, practices and delivery models.

The SIAM Bundle Lead is responsible for contribution to the Department’s future Service Integration and Management approach and leading any subsequent approaches to market for these services. The SIAM Bundle Lead will lead a leveraged team of technical, commercial, and service delivery specialists, including the SIAM SME, to deliver assigned outcomes.

The successful SIAM Bundle Lead and SIAM SME will have a strong understanding of multi-vendor ICT operating models, contemporary development and service delivery frameworks and models, and contemporary service management toolsets and solutions. This includes:

·         Applying their knowledge of the following to various aspects of the program, including but not limited to the development of approach to market requirements for enterprise computing services, evaluating responses, agreeing solutions, and implementing contracted outcomes:

1.              how the services and solutions of individual suppliers are integrated together to deliver services and solutions to application owners, developers, and end users.

2.              contemporary SIAM and ITIL Service Management services and operating models.

3.              other contemporary development and service delivery frameworks and models such as DevSecOps and SAFe.

4.              contemporary service management toolsets and solutions, including public cloud toolsets and solutions.

contemporary enterprise operations toolsets and solutions, including application performance monitoring.

Estimated start date

Monday, 11 March 2024

Initial contract duration

12 months

Extension term

12 months

Number of extensions

2

Location of work

ACT

Working arrangements

Candidates MUST be located in Canberra, ACT and available to work a minimum of 3 days per week from the office located in Woden, ACT.

Security clearance

Must have Baseline

Maximum number of candidates per seller

2

Security Clearance: Must have active Baseline clearance.

The SIAM Lead will have:

·       Significant demonstrated experience in implementing large scale Government ICT outsourcing arrangements, including experience in requirements development, tender evaluation, contract negotiation, and service implementation.

·       Significant demonstrated experience in implementing SIAM services across large scale ICT delivery environments, including within Government.

·       Demonstrated experience with service management and enterprise operational toolsets and solutions.

·       Strong stakeholder engagement and change management skills to facilitate smooth transitions and minimise disruption.

·       Ability to collaborate with technical and non-technical teams to identify gaps in strategy, delivery, and capability, resolve complex issues and seek consensus.

·       The ability to lead relevant workshops and technical discussions to produce a consensus view or outcome.

·       Strong written and verbal communication skills to effectively communicate to stakeholders, executive and technical staff. Ability to develop clear and concise documentation for inclusion in future approaches to market. The ability to clearly articulate requirements, expectations and outcomes is essential.

·       The ability to present information and communicate expectations across conflicting priorities/workloads.

·       Ability to work under pressure with close attention to detail. This includes the ability to plan, coordinate, and track the progress of various activities within agreed timelines.

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we offer cost-price tech discounts so you can stay up-to-date with the latest trends.

• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, First Nations people and people from culturally diverse backgrounds.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

About us

Through local expertise and global scale, we at Global Payments Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and a Fortune 500® brand with a worldwide footprint to accelerate our customers' full potential.  

As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments processing platform.

 

About the role

Join us as the Service Desk Lead, where you'll play a pivotal role in managing the operations of GP AU/NZ corporate staff systems and services. Your contributions will be crucial in ensuring our staff have the tools and support they need to deliver exceptional service to our customers.

In this hands on role, your primary focus will be providing practice and people leadership to our IT operations team members responsible for building, supporting, and maintaining internal IT services across Oceania. You'll also guide and develop practices for cross-functional scrum team members working on infrastructure across the company.

Key areas of responsibility will include:

• Management of the corporate enablement services, and their infrastructure and cloud environments;
• Lead and manage a team of technical staff;
• Manage the strategic planning for future team and technology growth and evolutions;
• Manage and prioritise the backlog and workload of the team;
• Lead the ITIL framework to provide support for issues escalated;
• Lead the designing, building & maintaining of system and application monitoring.

About you

An experienced leader, you will have an excellent understanding of modern infrastructure, cloud, and SaaS patterns and practices with the ability to clearly and concisely communicate these topics. A keen technologist you will have a background in designing and building robust, scalable solutions, you will have an understanding of distributed system considerations, security, and cloud technologies.   Pivotal to your success will be your highly developed consultancy skills, strong technical comprehension, and ability to develop and lead high-performing teams.

You will also bring:

• A tertiary qualification in the field of Information Technology or a related discipline;
• A minimum of 3 years commercial experience managing technical teams;
• An understanding of web technologies, specifically as they relate to performance and end user experience and how to manage and monitor deviations from baseline;
• Strong stakeholder management skills, and experience working in a multi national company environment;
• An understanding of web technologies, specifically as they relate to performance and end user experience;
• A moderate understanding of automation tools and Infrastructure as Code;
• A working knowledge of Agile would be beneficial;
• Strong communication and collaboration skills.

Our benefits

We want you to be you! At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured. 

We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a flexible working rhythm blending in-office and remote working.

Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of wellbeing resources we offer, use your breaks and your leave including Birthday Leave. 

We provide a first class employee assistance program that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer 12 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave.

Celebrating together is a big part of our culture and we regularly gather for Extravaganza and Team Appreciation Days, plus fun activities brought to you by our social committees. 

We like to shout at each other, not literally but via Reward and Recognition Programs such as Shout Outs – recognising our people that go above and beyond and make a difference to our customers.

We also pride ourselves on giving back to the communities in which we operate, so we provide two Days of Service each year to volunteer in a cause that matters most to them.

Other benefits available include salary sacrifice, study leave and an Employee Stock Purchase Plan.

Ready to Apply?

If this role sounds right for you we invite you to apply by clicking the Apply button.  Please note you will be redirected to a Global Payments career page to submit your application. 

For further information please email kristy.ward@globalpay.com

All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.

We respectfully ask that no recruiters contact us with regards to this role.

#LI-HYBRID
 

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

• Bring your passion and feel the energy
• 11 Month fixed term opportunity

The Customer Lifecycle Lead for Dan Murphy's will manage and create amazing and effective customer journeys to optimise retention, lifetime value, and customer satisfaction across the Subscription proposition. 

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Develop, refine and drive the roadmap, strategy and guide delivery of a customer lifecycle program aligned to business goals through customer insight, segmentation, analytics and purchase behaviour. 
• Build loyalty and retention by optimising customer experiences, through product offering, engaging content & using customer feedback to improve the subscription service. 
• Developing triggered automated programmes from concept through to execution.
• Working with key stakeholders to build programmes, maintain and add enhancements as required.
• End-to-end development and execution of email campaigns, including the management of campaign sales and customer service communications within strict timelines and sequencing. 
• Seek ways to improve the customer journey and lead enhancement projects where necessary, with increasing emphasis on digital experience. 
• Be the owner of customer metrics, continuously reviewing and analysing to share with the business and drive KPIs - retention and churn metrics, lifetime spend, purchase frequency, transaction value, first/second/multiple purchase behaviour, product purchase (pre and post) insight.
• You will use data to help drive decision-making, and will use cross-team collaboration and a test-and-learn approach to continually improve the marketing mix for better customer experiences.

Welcome to Centorrino Technologies, the ultimate destination for tech enthusiasts! We're not just any workplace, we've been certified as a Great Place to Work and ranked 23rd in Australia's Best Workplaces 2022, and now we've been rated as the coolest Best Place to Work in Tech 2023! With a team of over 260 tech wizards, we're constantly pushing the boundaries and working at the forefront of the tech industry in Australia and NZ.

Our CEO Adam Centorrino is dedicated to customer service, having won the Customer Service Executive of the Year award twice, and we've also won an incredible 10 consecutive Australian Service Excellence Awards! We're not just focused on our customers, we prioritise our employees too. With flexible work culture, growth opportunities, wellness benefits, and an inclusive workplace culture, we're dedicated to making sure our team members are happy.

Now, enough about us – let's talk about you. We're expanding our dream team, and we're on the hunt for a key role to join our Professional Services Team.

Here's what you'll be doing:

• To ensure the smooth day to day operations of the customer's site.
• Be personable with end-users developing a friendly bond with customers.
• Collaborate with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
• Seek customer feedback on your performance and take an active approach in attempting to continuously improve these results.
• Identify problems or requests which don't have an existing process and collaborate with your peers to develop and implement one.
• Ensuring documentation and procedures are always up to date.
• Create a service catalog for the team.
• Taking ownership of day-to-day technology issues and dealing with external parties.

Here's what you'll bring:

• Experience with Jamf/Intune
• Experience with Mac/PC devices
• Experience with Papercut (or similar)
• Experience with Windows Server
• Strong network knowledge
• A positive mindset with a ‘can do’ attitude
• Willingness to learn technology solutions and concepts to confidently liaise with staff and external vendors
• Experience in A/V Hardware and Systems
• Good verbal and written communication skills

All our team members are expected to obtain and maintain a valid Victorian Working with Children Check and a Police Check.

This role does not require any formal qualifications and is classed under the Business Equipment Award.

Note: This is an amazing opportunity to work full time on a client site gaining amazing experience and lots of training.

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we offer cost-price tech discounts so you can stay up-to-date with the latest trends.

• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, First Nations people and people from culturally diverse backgrounds.

Responsibilities:

The Customer Success Manager will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from Freshworks suite of products.

Major Responsibilities

·   Engage proactively with customers using the engagement model (based on customer        segment) laid out 

·   Understand and document customer’s business flow (for large customers) and deep          understanding of use-cases 

·   Have deep product knowledge of all product lines. Ability to showcase product demo +        work out solutions for business use cases using best product-fit (including                            outsourced/marketplace and partner apps where required)

·   Aligning with key customer stakeholders to establish a stronger customer relationship        management program (stakeholder mapping) 

·   Evaluate how customers manage their Freshworks product suite investment & identify        efficiency and effectiveness gains (process & tools) 

·   Promote awareness of the latest innovations Freshworks is releasing (products/features

   in pipeline) 

·   Work with internal cross-functional teams (product, sales, pre-sales, marketing, product       marketing, support etc.) to ensure customer’s issues/solutions are addressed 

·   Work with Program Manager (Customer Success) to derive data driven                                insights/intelligence to run focused and result-oriented customer engagement programs.

·   Own two key metrics (Increase Product-Adoption & Customer Retention) 

·   Use customer management tool (Freshsuccess) (Training will be provided to get                 familiar) 

·   Implement and support compliance to Freshworks compliance and information security      processes.

·   Write and present Business reviews to customers of all levels (from Operations lead to       CEO).

We're looking for Job Coaches, In-Work Support Consultants and Employment Engagement Consultants to join our dedicated and passionate team in Perth

We are a determined and compassionate team who thrive together in pursuit of our belief that work’s for everyone, whilst having fun along the way.

Join us for one of our Recruitment Information Sessions where you will get the opportunity to connect with one of our Recruitment Partners and a Service Manager for an on-the-spot interview and learn more about atWork Australia.

Where: 19/22 Chesterfield Rd, Mirrabooka WA 6061

When: Wednesday February 14 at 12:00pm

If you have any questions, don't hesitate to contact: [email protected]

Date Posted:

Country:

Location:

We are looking for a Repairs Service Technician based in Regional Victoria – Bendigo. This is a permanent role and reports to the Regional Victoria Area Manager.

You will work closely with other Service Technicians, Mechanical Fitters, Installers, Adjusters, Trade Assistants, Field Engineers, and Service Coordinators.

Why join OTIS?

• Robust compensation and benefits packages

• Access to funded study schemes such as our industry-leading Employee Scholarship Program and Educational Assistance Scheme

• A culture that encourages innovative ideas and appreciates our talent is the key to our success.

Key Responsibilities for You

• Performs service, repairs, and maintenance work in accordance with relevant job procedures, technical articles, and operations manuals.

• Identify process improvement opportunities and help facilitate continuous improvement to satisfy the customers.

• Provide electrical and mechanical training to apprentices and sub-contractors.

• Attend lift and escalator breakdowns and perform repairs and control modifications on lifts and escalators.

• Perform upgrades and repair work in accordance with all relevant Codes, including SAA Lift Code AS1735, and accordance with the relevant Award and /or Enterprise Bargaining Agreement.

• Liaise with customers and submit leads using Otis-provided applications.

• Standby and after-call-back coverage (if applicable)

Key working relationships - Internally and Externally

• Works closely with the Field Engineers, Service Mechanics, Branch and Operations Managers.

• Liaises with functional management at other Otis entities and headquarters.

• Represent the Company with major customers, suppliers, and the public.

• Work closely with the Sales Team, including Sales Account Representatives, Sales Managers, and Sales Coordinators (where relevant).

• External stakeholders include customers, building owners, managers, independent and government agencies, unions, consultants, and suppliers.

What You Will Need to Be Successful

• Have Electrical qualifications as relevant to the role.

• Minimum two (2) to five (5) years’ experience within the Lift Industry.

• Extensive electrical and mechanical knowledge across large equipment and the ability to perform knowledge transfer on information and skills through training.

• Has the ability to perform knowledge transfer on information and skills through training.

• Demonstrated fault-finding and problem-solving skills.

• Strong English language skills, both verbal and written

• Intermediate knowledge and experience using technology, including mobile communications, applications, and other computer-based systems (Word, Excel, Email, Internet).

• Highly organized, structured, and able to handle multiple tasks and competing priorities.

• Attention to detail and results-driven.

Do you know someone at OTIS? 

If yes, let's get them to submit your interest as a Referral. Tell them about this role! If you are an overseas candidate with lift experience and are interested in this opportunity, please get in touch. 

Key Benefits 

• Robust compensation and benefits packages 

• Be part of the Forbes 2023 World's Best Employers. 

• Meaningful career opportunities for people to grow through excellent Learning programs. 

About OTIS

Otis is the world’s largest elevator and escalator manufacturing, installation, and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally.

Our Gen2® elevator system, energy-saving ReGen™ drive technology, and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 69,000 employees, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians.

We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career!

The health and safety of our employees is our top priority. We promote this through regular training on the subject of occupational health and safety as well as through an employee support program.

Apply today to join us and build what’s next!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. 

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like 

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.

We're seeking a customer focused Service Desk Analyst, who’s ready to step into the role of Service Desk Team Lead, to join the newly established Service Desk team. The ideal candidate will possess a proven track record of technical expertise, exceptional customer service skills, and a demonstrated ability to lead and motivate a team. As a Service Desk Team Lead, you will play a pivotal role in ensuring the efficient and effective delivery of IT support service to our internal staff while being mentored by the IT Operations Manager as you begin your career in IT leadership. Due to the team requirements, it is essential to work in our head office in Sydney CBD one day per week.

As our Service Desk Team Lead you will be responsible for:

• Lead and manage the Service Desk team, providing guidance and mentorship
• Oversee the day-to-day operations of the Service Desk, ensuring adherence to established processes and procedures
• Implement and maintain internal and external knowledge base articles, working closely with our IT Operations team.
• Procurement and management of hardware & peripherals (laptops, mice, monitors, headsets).
• Issuing swipe cards for our Sydney Head Office.
• Managing application provisioning for all cross functional tools such as Slack, Google Workspace, Okta.
• Managing virtual communication tools such as Zoom, Slack, GoogleMeet.
• The remote management of company technology via security software.
• Troubleshooting hardware and software issues on MacOS, iOS, Windows and Android.
• Troubleshooting IT issues across the entire Employment Hero business.
• Working within data protection compliance with ISO27001.
• Participating as a project resource for IT Operation initiatives.

What will you bring

• Degree and/or related qualification in Information Technology or Information Systems.
• Entry level leadership experience - 1-2 years Service Desk experience.
• Ability to work in a busy, fast-paced environment.
• A keen eye for details with a strong work ethic and willingness to learn.
• Strong communication, presentation and listening skills.
• Be willing to go the extra mile to make our team experience memorable.
• Exceptional organisational and time management skills.
• The ability to take direction and also work autonomously.
• Comfortable with Windows and Mac administration.
• Ability to prioritise and manage multiple tasks simultaneously.
• Ability to lead, motivate and mentor a team.
• Excellent communication and interpersonal skills.

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero 

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations. 

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our AU heroes: 

“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”

Plus you’ll get to enjoy a number of great perks, including: 

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cashback offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero

• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match? 

Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. 
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As a Desktop Support Team Lead, you will be responsible leading a team of end user services engineers within the IT Outsourcing group to ensure best practice support methodology is practiced, technical experience leveraged and customer outcomes are delivered driving high levels of customer satisfaction. The Desktop Support Team Lead is expected to manage the day-to-day customer related operations of the Onsite End User Services Support group.

This role is based in ideally Gosford or Newcastle due to customer requirements and will require either Australian Citizenship or Permanent Residency to be eligible, no visa sponsorships for this position.

What you’ll do

At the moment, as Desktop Support Team Lead you will be focused on:

• Being the single point of contact for all EUS related issues and escalations for all stakeholders
• Ensure all escalations are addressed with effective communication back to the relevant stakeholder and associated parties
• emerging relevant technologies and the possible application of these technologies to the client base and Datacom.
• Assist in Problem Management when required delegating as appropriate.
• Support the Service Delivery community in Continual Service Improvement Initiatives
• Manage call management system queues to ensure tickets are assigned and
• Mentor and coach staff members on customer related issues Promote a positive culture within the team
• Ensure operational performance of the team delivers a high level of customer satisfaction.
• Demonstrate a strong managerial and leadership style.
• Ensure staff are clear on expectations and performance requirements.
• Ensure the Operations Manager (EUS) is aware of noncompliance issues and performance anomalies.
• Ensure all staffs adherence to the breached call reporting policy
• Track and record expenses for EUS team staff members
• Ensure staff enter timesheets in line with Datacom process

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Hardware and peripherals i.e. laptops, notebooks, workstations desktop PC's, printers, media and audio-visual equipment BYOD and mobility
• Active Directory, Microsoft Exchange, SCCM, End-Point Imaging, and experience in SOE creation and maintenance
• Desktop and software applications i.e. Operating Systems (Windows 7 through 10 and), Microsoft Office 2007 through 365, Antivirus software and systems

Nice to have:

• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As a Desktop Support Team Lead, you will be responsible leading a team of end user services engineers within the IT Outsourcing group to ensure best practice support methodology is practiced, technical experience leveraged and customer outcomes are delivered driving high levels of customer satisfaction. The Desktop Support Team Lead is expected to manage the day-to-day customer related operations of the Onsite End User Services Support group.

This role is based in ideally Gosford or Newcastle due to customer requirements and will require either Australian Citizenship or Permanent Residency to be eligible, no visa sponsorships for this position.

What you’ll do

At the moment, as Desktop Support Team Lead you will be focused on:

• Being the single point of contact for all EUS related issues and escalations for all stakeholders
• Ensure all escalations are addressed with effective communication back to the relevant stakeholder and associated parties
• emerging relevant technologies and the possible application of these technologies to the client base and Datacom.
• Assist in Problem Management when required delegating as appropriate.
• Support the Service Delivery community in Continual Service Improvement Initiatives
• Manage call management system queues to ensure tickets are assigned and
• Mentor and coach staff members on customer related issues Promote a positive culture within the team
• Ensure operational performance of the team delivers a high level of customer satisfaction.
• Demonstrate a strong managerial and leadership style.
• Ensure staff are clear on expectations and performance requirements.
• Ensure the Operations Manager (EUS) is aware of noncompliance issues and performance anomalies.
• Ensure all staffs adherence to the breached call reporting policy
• Track and record expenses for EUS team staff members
• Ensure staff enter timesheets in line with Datacom process

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Hardware and peripherals i.e. laptops, notebooks, workstations desktop PC's, printers, media and audio-visual equipment BYOD and mobility
• Active Directory, Microsoft Exchange, SCCM, End-Point Imaging, and experience in SOE creation and maintenance
• Desktop and software applications i.e. Operating Systems (Windows 7 through 10 and), Microsoft Office 2007 through 365, Antivirus software and systems

Nice to have:

• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.