Total 47 customer service job vacancies in Customer Service category in hamilton victoria

Conquest Equipment is a family-owned Australian Company and is a leader in its field. A national team of passionate individuals who love what they do. Conquest was recently accredited as an official 'Great Place to Work’ with an overall score of 94%.

We have a position available for a highly motivated Field Service Technician in Sydney with a preferred Mechanical and/or Auto Electrical background. Responsible for attending assigned scheduled servicing and breakdown in the field and workshop.

This role will be supported by in-house technical support persons and a large inventory of spare parts and consumables. Conquest has a fleet of well-equipped maintenance vehicles one of which will be supplied as part of the package for this role.

To be successful in this role you will need to have:

• The right candidate will have relevant trade and fault-finding experience
• Mechanical / Auto Elect certification or relevant industry experience (Hydraulics is an advantage)
• Minimum 2 years Mechanical / Electrical experience
• Computer skills
• Excellent customer service skills
• Commercial/Sales-minded
• Enjoy developing yourself personally through regular training and self-teaching.
• Can work well in a team environment
• A friendly personality and a "Can Do Attitude"

Conquest is a forward-looking company that is embracing change and new ideas on a regular basis.

About us 

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards. 

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

We have an exciting opportunity for an experienced Customer Success Manager to join our high performing team in Melbourne!

Responsibilities

• Serve as the lead point of contact for all commercial matters related to your assigned client base.
• Ensure all whitespace, re-signs, risks, and outputs of the technology roadmaps are captured and maintained as Opportunities within the CRM. 
• Provide quotations to customers
• Look after the ongoing retention of customers by negotiating contract resigns prior to their current contracts expiring. 
• Ensure re-sign engagement is occurring with appropriate lead-up time to the existing contract end date.
• Maintain customer billing by regularly reviewing and auditing customer invoices in collaboration with the assigned Service Delivery Team. 
• Develop deep, trusted advisor relationships across multiple levels of client stakeholders and executive sponsors within your accounts

• Extensive customer experience in IT technology, MSP or related industry.
• Previous experience working as a Customer Success or Account Manager. 
• You have a keen interest in technology and can conceptualise consumption models. 
• High attention to detail and commercial acumen. 
• Dedicated and able to work to deadlines. 

blueAPACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator. 

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Flexibility to work the way that aligns with our values of employee and customer experience, including hybrid and work from home arrangements.
• Regular social events and an awesome culture – work with a team of experts in their field
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

Please note, all offers of employment at blueAPACHE are subject to police clearance checks

Our business is growing (fast), which means new roles are popping up regularly. If you're interested in working with CreditorWatch one day, feel free to submit your application to our Talent Pool using this job ad and and we will reach out down the track when a suitable role becomes available

Education Perfect is an EdTech platform designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.

As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.

About the role

We are looking for a Customer Success Manager to join our team in Melbourne on a 12-month fixed-term contract, with the potential for extension. In this role, you will drive product adoption and usage among purchasing schools, manage relationships, and ensure our clients maximise the value of their subscriptions. Your efforts will preserve and grow revenue while ensuring client success.

What you will do

• Drive product adoption and usage across a portfolio of purchasing schools
• Actively manage school relationships to maximise the lifetime value of assigned accounts, ensuring client success and revenue growth
• Renewal management of owned accounts including identifying risks, invoice and subscription management
• Identify upsell opportunities and work closely with our Sales Operations team
• Manage invoices and subscriptions, ensuring unpaid invoices are addressed
• Drive your portfolio of schools to complete EP's Best Practice Course and increase webinar attendance
• Regularly connect with teachers and key decision-makers, developing positive relationships and providing proactive support and care to schools, key contacts and heads of departments
• Keep accurate records in our CRM system, maintaining up-to-date contact details and data hygiene for portfolio schools
• Ensure all classes are successfully enrolled in a timely manner
• Attend meetings and collaborate with various teams to stay informed on product developments
• Support Education Perfect platform expansion by identifying opportunities and assisting BDMs
• Use health metrics to identify at-risk schools and formulate intervention plans, including executive tasks relevant to churn mitigation and follow 'At Risk' mitigation steps
• Understand the competitive landscape and communicate local requirements to Product & Content Teams
• Develop and participate in networking opportunities to promote EP

About you

• Proven experience in customer success or account management
• Experience in the education technology sector (desirable)
• Strong ability to manage relationships and drive customer satisfaction
• Excellent communication skills, both written and verbal
• Experience in managing subscriptions and invoices
• Ability to identify and mitigate client risks
• Strong organisational skills and attention to detail
• Ability to work collaboratively with cross-functional teams
• Experience with CRM systems and data hygiene
• Proactive and results-driven with a focus on achieving targets
• Knowledge of the education sector and competitive landscape (desirable)
• Ability to develop and maintain positive relationships with key personnel
• Willingness to participate in networking events and conferences

Equitable opportunities, growth, and development lie at the heart of how we work at EP. We understand that not all applicants may possess all the following attributes so if you think you have what it takes, but are not sure you check every box, we would love to still hear from you!

What we offer

• As our team is based globally, we offer both remote and flexible working arrangements
• Three extra days of annual leave during our end of year shut down period, parental leave top ups and a community service day
• EAP with unlimited sessions
• Employee referral program - $2000 when you refer a new team member
• Ongoing professional development, including opportunities to develop your career into other areas of our business and access to EPs Learning Hub 
• EP support groups - Mana Wahine, DEI, Environmental Impact and Wellness Committees
• The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community

We celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you work with us, you're not just joining a company - you're joining a team united by the desire to make a difference.

Customer Service Representative – Geelong – On-Site

Join Forms Express as a Customer Support Representative

Forms Express is seeking an enthusiastic and detail-oriented Customer Service Representative to join our dynamic team. This entry-level role is perfect for recent graduates or individuals with a TAFE qualification looking to kickstart their career in customer service. You will play a key role in supporting local government clients, managing customer inquiries, and coordinating with our operations team to ensure seamless service delivery. This position reports directly to the Customer Service Manager.

About Us: Forms Express is a premier provider of document management solutions, dedicated to serving local government clients with precision and innovation. Our expertise in customized forms and print services ensures that we meet and exceed the unique needs of our clients. Join us in delivering outstanding service and support to our valued customers.

Here is a little window into our company: Forms Express was acquired by Valsoft and now operates under the Aspire Software portfolio. Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

The successful candidate will be based anywhere within commutable distance of our office in Geelong, Victoria, working in an on-site work model!

What your day will look like:

• Customer Interaction: Respond to customer inquiries via phone, email, and other communication channels, providing timely and accurate information
• Client Support: Assist local government clients with their needs, including product information, order status updates, and issue resolution
• Order Processing: Handle the entry and processing of customer orders, ensuring all details are correct and deadlines are met
• Invoicing Assistance: Support the invoicing process by preparing and verifying documentation for billing
• Collaboration with Operations: Work closely with the operations team to coordinate service delivery and address any operational issues impacting customers
• Documentation and Reporting: Maintain accurate records of customer interactions and prepare reports on service activities
• Continuous Learning: Stay updated on company products, services, and best practices to provide knowledgeable support to clients

About You:

• Diploma or degree from a TAFE institution or a Bachelor's degree in a relevant field such as Business, Communications, or Customer Service
• Previous customer service experience is a plus but not required. We welcome fresh graduates eager to start their career
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work effectively in a team-oriented environment
• Proficiency in Microsoft Office Suite and familiarity with CRM software is a bonus
• Eagerness to learn and adapt in a fast-paced setting
• Fluent in English, both written and verbal, is essential
• Must be legally authorized to work in Australia

Why Forms Express?

• Competitive entry-level salary and benefits
• Comprehensive training and ongoing support to ensure your success
• Opportunities for career growth and advancement within the company
• A positive and collaborative work environment

For information about Forms Express, please visit our website at www.formsexpress.com.au

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

Our client is a non-profit organization based in the US, with operations in the US, UK, and a satellite office in Melbourne supporting Australia, New Zealand, and the broader APAC region. They are seeking a Technical Customer Consultant Team Leader with strong customer service orientation and team management skills to oversee a team of 6 customer support staff. The ideal candidate will ensure efficient and accurate technical support to users and businesses.

Role Overview:

As the Technical Customer Consultant Team Leader, you will:

• Manage a team of 6 customer support staff, addressing the joys and challenges of staff management.
• Report to a manager based in the Netherlands.
• Collaborate with local Team Leaders for ANZ (4 in total) to share information, support new project implementations, and resolve local technical issues.
• Support the suite products.
• Ensure the team systematically stays updated with product updates, fixes, and other relevant information.
• Act as the escalation point for more complex client issues.
• Liaise with overseas offices and similar teams to align on information and operating expectations for the ANZ region.
• Oversee a 5-day support operation, Monday to Friday, from approximately 7 am to 10 pm.

What’s in it for you:

• Be a part of supporting advancements at the leading edge of science or helping children build a strong learning foundation; shared knowledge is the common thread.
• Enjoy a hybrid work environment with 3 days in the office in Melbourne’s CBD.
• Receive an attractive salary of $90-95k + Super.
• Join a very stable, close-knit team with an average tenure of over 10 years.

• Strong client-facing and communication skills.
• Strong customer service orientation.
• Advanced troubleshooting and multitasking skills.
• Any knowledge of a CMS, LMS, or KMS would be helpful but not necessary.
• Proven experience in managing a experienced team.
• Flexibility to work in a hybrid environment and adjust to different work schedules as needed.
• Strong multitasking abilities to manage multiple priorities and tasks simultaneously.
• Excellent organizational skills to keep track of team performance, product updates, and client issues.
• Time management skills to ensure efficient operation of the support team.

Not meeting all requirements? Research shows that women and people of colour are less likely to apply for jobs if they don't have all the qualifications. At Grow Talent, we strive to create a diverse, inclusive and authentic workplace. So, if you're excited about this role, but your previous experience doesn't exactly match all the qualifications in the job description, we encourage you to apply anyway. Perhaps you are the exact candidate for these or other roles.

To see what other roles we have available please visit www.growtalent.com.au

About Auror

At Auror, we’re empowering the retail industry to reduce theft and Organized Retail Crime, a $100 billion problem globally. It’s high volume crime that’s increasingly organized in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand, we’re working with some of the best and largest retailers in the world across Australia, New Zealand, North America, and the UK.

Auror connects people with intelligence to reduce crime. As a company, we’ve built a high-performing, positive culture with a focus on providing an inclusive environment for a diverse team. If you’re excited about reducing crime and building safer communities, for everyone, then we want you on our team. 

About Customer Success at Auror

Customer Success at Auror is high impact. As we bring on some of the world's largest retailers a lot of our time is spent on planning and delivering large-scale rollouts, running training sessions for thousands of users and creating strategic engagement plans that ensures our customers see a reduction of crime and harm in their stores. And we are incredibly successful in doing this.

We pride ourselves on the partnerships we have with our customers. We have an incredible NPS score of 66 and continue to have high engagement and satisfaction from our customers.

About the role

The role of the Customer Success Specialist is to engage, empower, and excite our community of crimefighters. As a Customer Success Specialist, your primary responsibility is to ensure both retailers and police, who make up our crimefighter community, have great experiences and achieve real crime reduction outcomes from using our platform.

Through being deeply tactical and using relational engagement you’ll empower our Auror user community to help them derive value from the platform. You do this by building strong relationships with Loss Prevention teams and Loss Prevention leaders, understanding the value Auror can bring to our customers. You will be embedding Auror across stores in Australia’s largest retailers, telling stories through insights and outcomes,  and ensuring they are achieving real outcomes and success in line with the success plan. 

Your responsibilities

• Building and nurturing relationships with store teams and Loss Prevention leaders, partnering with them to support their team's reporting, use and overall success of Auror
• Proactively identifying areas of opportunity to ensure our customers are engaged with Auror, contributing to the creation of engagement plans, ultimately helping them reduce crime and increase safety in their stores
• Reviewing customer usage in the platform, understanding how they are utilising the platform, surfacing wins & outcomes, and then effectively communicating this back to the customer to drive meaningful outcomes
• Training and presenting to large groups of users, and stakeholders remotely or in-person

The role reports to Sianne Hussey, Customer Success Lead and Digital/Customer Experience - Australia

I joined the team of incredible people at Auror to be part of the solution that’s empowering retailers and police globally to stop crime, for good. It’s really something to work with a company where everyday I can see the positive impact Auror has on communities.  

Auror trusts and pushes me to do my best work and be myself whilst supporting and enabling me to continue to grow. This lets me in turn do what I love doing: empowering our team. The Customer Success team inspire me with their deliberateness when they’re engaging with our retail partners and the standard of quality and fun they hold themselves to.  

To learn about how I lead, check out my Auror blog!

As one of our Customer Success Specialists, you will have the following skills:

• Previous experience in customer success/customer-facing roles.
• Have good problem-solving skills with a natural affinity with technology and people. 
• You enjoy tackling challenges and coming up with structured and strategic solutions
• Excellent active listening and communication skills - whether it be in person, on the phone, on instant messaging apps, video calls, email, or when writing guides for people 
• Being a team player who flourishes in a fast-paced, highly collaborative environment

We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page).

• Salary range: Depending on the level of experience a hiring salary range of $70,000 - $93,000 AUD (IC2)
• Employee share scheme: You’ll own part of a company making a real difference!
• Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blend.
• Shorter Work Weeks: Everyone gets Friday afternoon’s off, so you can start your weekend early, and do more of whatever it is that makes you happy.
• Mental and physical health: We understand how vital both mental and physical health is, and have policies to support that, including Wellness Days (days that you can take for any reason whatsoever, not just for when you’re sick/ unwell).
• Family friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers.
• Personal development: We support our team to participate in courses, conferences, or events that will help them be relentless about improvement.
• Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.
• Making an impact: You’ll work to solve interesting problems and help us keep communities safe

Next steps:

We pride ourselves on creating an environment where everyone can develop and grow, safely. So if you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway as we’d love to hear from you! We’d like to encourage you to show yourself in your application.  

Once you apply, you’ll hear from us to acknowledge your application. From there our interview process is designed both for us to get to know you and equally for you to know us - the team, the role and Auror. 

Here's some insight on what to expect:

1. If you’re excited about our mission and you have experience and a passion for this role, please apply! You'll be asked to submit a cover letter as part of your application. While this is optional we do encourage it, as we find cover letters can tell a story that resumes alone often cannot. Our hiring team loves to understand what attracted you to this role and why you are excited about the opportunity to join Auror.
2. If you're shortlisted you'll be invited to answer several questions through a recorded video interview. We have chosen to incorporate this into our process as this role will require you to feel comfortable connecting with internal and external customers on video. It's also a really great way for us to get to know you better beyond just your CV!
3. If that goes well,  you will then meet with Sianne and one of the Auror Customer Success team members virtually, this will be an opportunity for you to get to know us and ask all your burning questions.
4. The final stage our Customer Success Leads, Sianne and Jess, will host you onsite at our Melbourne office and we will ask you to prepare a challenge to present. This is a case that has been designed to mimic the work of an Auror Customer Success Specialist, so we will have the opportunity to see how you would approach the role and you’ll get a feel for what your day to day would look like. 

Who are we?

So you might ask, who’s CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.

We were established in 2010 and most recently were named as one of AFR’s Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022 and 2023.

We saw significant growth in 2023 and that’s not about to change. We are getting ready for a massive 2024 and scaling at pace, making this the perfect time to join CreditorWatch.

Your Role & Team

Super exciting times for us here at CreditorWatch as we continue to scale our awesome CX team – with that comes a newly created Customer Success Specialist role. This roles sits within our Customer Experience Group and is the driving force behind CreditorWatch, connecting our clients to the heart of our organisation.

This is a true Customer Success role where you’ll be focusing on identifying, supporting and delivering engaging customer experiences across CreditorWatch’s product suite. It’s a phone based retention and acquisition role – including and not limited to onboarding new clients, identifying upsell and cross-sell opportunities for existing clients and providing adoption and product utilisation support. Please note you will work closely with our Corporate and Key Account Clients.

To support you, some of your key stakeholders will include Customer Service, Data and Insights, Product Implementation and System owners to ensure that you have the tools you need to make an impact.

This role reports directly into our Manager, Customer Success. It is a hybrid working model and our office is Melbourne CBD Based.

Some of your responsibilities include and are not limited to:

• Proactive, hands-on phone-based account management support; engaging with clients to help them realise value in our products.
• Deliver on-client retention and adoption targets.
• Understand the metrics that matter from the business and clients perspectives; solving problems to continuously improve outcomes delivered.
• Ongoing development and implementation of strategies to improve individual & team performance issues.
• The capturing and qualifying of leads, both for your own pipeline and to pass on to other sales teams.
• Account set up and onboarding of new corporate and key account clients.

Our ideal candidate

To be successful in this role, you’ll ideally have a minimum of 1-2 years prior Customer Success experience within a Tech or SaaS business.

Are you commercially minded and have strong communication, objection handling and problem-solving skills? If so, these will set you apart and you’ll be well on your way to driving high levels of client satisfaction.Those that thrive in this role will be able to take a holistic approach with our clients – finding gaps and opportunities in turn providing unique and creative solutions to drive high levels of retention whilst limiting churn.

Finally, you’ll be tech-savvy and love utilising tools and systems to help you in your day to day. Bonus points for Salesforce users

About Us

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

The Role

We have an exciting opportunities for L2 Service Desk and Onsite Engineers to join our Melbourne and Sydney Teams! 

The Melbourne role will be based in Abbotsford and will also require travel between customer sites which are both located within Metro and regional VIC as well as phone based support work within our Abbotsford office.

The Sydney role will be based in Alexandria and will also require travel between customer sites which are both located within Metro and regional NSW as well as phone based support work within our Alexandria office. 

The successful candidates will have previous MSP experience and provide Onsite and remote Incident resolution and fulfilment of onsite desktop activities and ensure the smooth operation of IT services for our customers.

Duties include assisting remote resolver teams with activities that require physical presence, creating knowledgebase articles and process documents, reducing the volume of incidents by identifying and eliminating root cause through pro-active problem management process.  

You will also assist the projects team with deployment of new infrastructure (desk and server side) and acting as the key technical representative of bA managed services. Setup new PC’s, phones, and mobile devices as per customers' existing documented processes and carry out the Software installation of preapproved desk side software.  

2+ years of experience working within a Service Desk or Field Services role.  

Basic understanding of IT Infrastructure with some experience including networking technologies such as routers and switches (switching, routing, VLAN, WLAN, WAN, TCP/IP, Radius, VPN).  

2+ years Active Directory, DNS, DHCP and group policy experience  

2+ years experience working with a ticket management system.  

Qualifications

A valid Driver's Licence and your own transport

IT degree or Diploma

Valid Microsoft

VMWare, CISCO and ITIL certification desired but not essential.

blue APACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Regular social events and an awesome culture – work with a team of experts in their field
• Health Insurance discount with Medibank
• Discounts on 1000’s of products
• Novated leasing available for all employees
• Employee Assistance Program from The Mind Room
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

Please note, all offers of employment at blue APACHE are subject to Police Clearance Checks.

Leading Australian company is seeking a highly motivated Service Technician in Melbourne, preferably in the Western Suburbs, with a background in Mechanical and/or Auto Electrical fields (experience in Hydraulics is also welcome!).

The successful candidate will be responsible for attending to scheduled servicing and breakdowns in both the field and workshop.

This role is supported by an in-house technical team and a large inventory of spare parts and consumables. A well-equipped maintenance vehicle will be supplied as part of the package.

Our company is forward-looking, embracing change and new ideas regularly.

To be successful in this role, you will need to have:

• Mechanical/Auto Elect certification or relevant industry experience (Experience in Hydraulics is an advantage)
• Relevant trade and fault-finding experience
• Computer skills
• Excellent customer service skills
• Team player
• Trainable and adaptable

Join our team and be part of a dynamic environment where your skills and passion will be valued and rewarded. Apply now to embark on a fulfilling career as a Service Technician.

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies! 

At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023.

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and discover the opportunity to join our Ranbuild business in our team as Customer Service Representative (Technical), located at our Hamilton Hub in Newcastle.   Ranbuild is a market leader in the pre-engineered building market and has been supplying sheds, garages, and steel buildings for over 70 years, specialising in the commercial, residential, rural and equine markets.  In this role, you’ll utilise your technical aptitude to learn to interpret plans and drawings, quickly developing your skill set across our range of products.  Of course, we don’t expect you to know everything from day 1, you’ll have the support of a strong professional network at your fingertips who are invested in seeing you achieve.  Your success will grow from estimating and providing specialist advice to customers and fabricators, as we grow our business now and into the future.   

Learn more about our Ranbuild business at www.ranbuild.com.au 

What Will You Do?

In this exciting customer-facing opportunity, you will play a key role both in supporting our Home Improvement and Shed market segment with estimations, while also supporting our customer service team.

• providing personalised assistance to customers, handling inquiries and quotes via phone and email
• partner closely with internal stakeholders including sales, commercial, and technical teams to exceed customer expectations
• follow up customer quotes, deliveries and product supplies for the team
• nurturing leads by following up on quotations and inquiries, converting them into rewarding sales opportunities

More About You

Working with a friendly and inclusive team, you’ll be collaborative, having a passion for continuous learning. In addition, you will bring:

• experience or exposure to technical drawings, drafting, building estimating, or a keen interest and willingness to learn
• exceptional customer service and communication skills, both written and verbal
• high attention to detail and ability to manage multiple tasks simultaneously
• the ability to influence and build rapport with internal and external stakeholders
• demonstrated computer literacy, with some experience in data entry and MS Office

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

• receive a competitive salary package with the added perk of a quarterly bonus
• generous paid parental leave including continued super contributions while you’re on leave
• create and deliver innovative solutions that drive transformation in our business
• keep growing through continuous learning and development opportunities
• enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, to strengthen our communities for the future.

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.

Applications close Monday 3 June 2024.  

Our team is searching for a Customer Relationship Consultant who is passionate about delivering exceptional service and fostering meaningful relationships with our valued clients.

Who we are:
As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a life well-lived, with dignity and respect.

Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

The position:

The Customer Relationship Consultant is a pivotal role for Costa House, Lara in Victoria, allowing you to make a meaningful impact on the lives of our residents in this picturesque region. We're seeking a results-driven professional to guide families through the journey to aged care, providing expert advice and ensuring a seamless transition. Experience in aged care is not essential, as we provide support and training to help you gain the required industry knowledge

In this role, you will connect with potential residents, their families, and external referrers, and offer empathy and support throughout the customer journey. The role will actively seek to achieve agreed occupancy rates and implement strategies to improve customer and referrer engagement.

Key Duties & Responsibilities:

• Implementing sales plan initiatives.
• Complying with the agreed customer sales method and admission sales process to achieve a great client experience.
• Travel to locations suitable to the client for meetings and presentations for prospective resident.
• Managing channel relationships to ensure Respect obtains more than its fair share of leads.
• Intercept and manage all inbound respite and permanent leads from prospective residents and family members including providing prospective residents with tours of our facilities.
• Ensure and monitor, that all prospects/leads are effectively communicated and responded to in a timely manner.
• Record and manage all prospective leads on our CRM database.
• Ensure that prospective leads are given the necessary information package and that the information within the package is both current and explained clearly in a professional manner.
• Ensure the highest standard of professional self-presentation is maintained to project a positive image at all times of Respect.
• Willingness to meet with prospective clients /representatives out of normal business hours if required.
• Initial data entry of client details into the CRM database for ease of tracking and reporting.
• Prepare and supply all residential permanent agreements/documentation to clients prior to the admission date.

Essential:

• Demonstrated successful sales and marketing experience/skills.
• Demonstrated ability in the application of advanced administrative procedures.
• Ability to understand basic analysis techniques.
• Advanced word processing operation skills.
• Good verbal and written communication skills and the ability to empathise with prospective residents and family members.
• Demonstrated understanding of continuous quality improvement principles.
• Demonstrated ability to undertake work of a confidential nature.
• A current drivers license without restriction.
• Current National Police Certificate (or ability to acquire).

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

• Competitive salary and entitlements.
• Pay incentives including not-for-profit salary packaging.
• Meaningful work in a purpose-driven organisation.
• A healthy and positive workplace culture.
• Learning, development, and growth opportunities.

Our purpose:

To care for the elderly in our communities in an environment of respect, value, and belonging.

Our Values:
Respect - Treat all people with fairness and dignity
Care -  Look after and protect the elderly, and each other
Teamwork -  Encourage, cooperate, and build trust
Courage -  Do the right thing, even when it’s difficult
Integrity -  Be open, honest, and trustworthy
Innovation -  Think differently to solve problems.
Excellence -  Drive quality to continuously improve.

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies!

At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023. 

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

Our team is searching for a Customer Relationship Consultant who is passionate about delivering exceptional service and fostering meaningful relationships with our valued clients.

Who we are:
As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a life well-lived, with dignity and respect.

Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

The position:

The Customer Relationship Consultant is responsible for managing all respite and permanent leads from prospective residents and family members, managing all prospective leads in our CRM database and conducting prospective residents with tours of our aged care homes. The Customer Relationship Consultant must also build and maintain relationships with key organisations that can assist in directing prospective permanent and respite residents to our aged care homes. Success in the role will be determined by the increase and maintenance of high occupancy levels, the ability to successfully convert leads into RAD sales and the development and implementation of marketing initiatives designed to generate sales leads.

Key Duties & Responsibilities:

• Implementing sales plan initiatives.
• Complying with the agreed customer sales method and admission sales process to achieve a great client experience.
• Travel to locations suitable to the client for sales meetings and presentations for prospective resident.
• Meeting financial targets including occupancy, RAD, additional services and supporting ACFI achievement.
• Managing channel relationships to ensure Respect obtains more than its fair share of leads.
• Maintain facility competitive profiles.
• Intercept and manage all inbound respite and permanent leads from prospective residents and family members including providing prospective residents with tours of our facilities.
• Ensure and monitor, that all prospects/leads are effectively communicated and responded to in a timely manner.
• Record and manage all prospective leads on our CRM database.
• Maintain an advanced understanding of resident fees and charges, applicable RAD and DAP Levels and be able to convey to prospective residents.
• Ensure that prospective leads are given the necessary information package and that the information within the package is both current and explained clearly in a professional manner.
• Ensure the highest standard of professional self-presentation is maintained to project a positive image at all times of Respect.
• Willingness to meet with prospective clients /representatives out of normal business hours if required.
• Initial data entry of client details into the CRM database for ease of tracking and reporting.
• Prepare and supply all residential permanent agreements/documentation to clients prior to the admission date.

Essential:

• Demonstrated successful sales and marketing experience/skills.
• Demonstrated ability in the application of advanced administrative procedures.
• Ability to understand basic analysis techniques.
• Advanced word processing operation skills.
• Good verbal and written communication skills and the ability to empathise with prospective residents and family members.
• Demonstrated understanding of continuous quality improvement principles.
• Demonstrated ability to undertake work of a confidential nature.
• A current drivers license without restriction.
• Current National Police Certificate (or ability to acquire).

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

• Remote opportunity – full time work from home, however the role requires regular travel within Tasmania, Victoria, and NSW.
• Competitive salary and entitlements.
• Pay incentives including not-for-profit salary packaging.
• Meaningful work in a purpose-driven organisation.
• A healthy and positive workplace culture.
• Learning, development, and growth opportunities.

Our purpose:

To care for the elderly in our communities in an environment of respect, value, and belonging.

Our Values:
Respect - Treat all people with fairness and dignity
Care -  Look after and protect the elderly, and each other
Teamwork -  Encourage, cooperate, and build trust
Courage -  Do the right thing, even when it’s difficult
Integrity -  Be open, honest, and trustworthy
Innovation -  Think differently to solve problems.
Excellence -  Drive quality to continuously improve.

Our team is searching for a Customer Relationship Consultant who is passionate about delivering exceptional service and fostering meaningful relationships with our valued clients.

Who we are:
As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a life well-lived, with dignity and respect.

Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

The position:

The Customer Relationship Consultant is responsible for managing all respite and permanent leads from prospective residents and family members, managing all prospective leads in our CRM database and conducting prospective residents with tours of our aged care homes. The Customer Relationship Consultant must also build and maintain relationships with key organisations that can assist in directing prospective permanent and respite residents to our aged care homes. Success in the role will be determined by the increase and maintenance of high occupancy levels, the ability to successfully convert leads into RAD sales and the development and implementation of marketing initiatives designed to generate sales leads.

Key Duties & Responsibilities:

• Implementing sales plan initiatives.
• Complying with the agreed customer sales method and admission sales process to achieve a great client experience.
• Travel to locations suitable to the client for sales meetings and presentations for prospective resident.
• Meeting financial targets including occupancy, RAD, additional services and supporting ACFI achievement.
• Managing channel relationships to ensure Respect obtains more than its fair share of leads.
• Maintain facility competitive profiles.
• Intercept and manage all inbound respite and permanent leads from prospective residents and family members including providing prospective residents with tours of our facilities.
• Ensure and monitor, that all prospects/leads are effectively communicated and responded to in a timely manner.
• Record and manage all prospective leads on our CRM database.
• Maintain an advanced understanding of resident fees and charges, applicable RAD and DAP Levels and be able to convey to prospective residents.
• Ensure that prospective leads are given the necessary information package and that the information within the package is both current and explained clearly in a professional manner.
• Ensure the highest standard of professional self-presentation is maintained to project a positive image at all times of Respect.
• Willingness to meet with prospective clients /representatives out of normal business hours if required.
• Initial data entry of client details into the CRM database for ease of tracking and reporting.
• Prepare and supply all residential permanent agreements/documentation to clients prior to the admission date.

Essential:

• Demonstrated successful sales and marketing experience/skills.
• Demonstrated ability in the application of advanced administrative procedures.
• Ability to understand basic analysis techniques.
• Advanced word processing operation skills.
• Good verbal and written communication skills and the ability to empathise with prospective residents and family members.
• Demonstrated understanding of continuous quality improvement principles.
• Demonstrated ability to undertake work of a confidential nature.
• A current drivers license without restriction.
• Current National Police Certificate (or ability to acquire).

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

• Remote opportunity – full time work from home, however the role requires regular travel within Tasmania, Victoria, and NSW.
• Competitive salary and entitlements.
• Pay incentives including not-for-profit salary packaging.
• Meaningful work in a purpose-driven organisation.
• A healthy and positive workplace culture.
• Learning, development, and growth opportunities.

Our purpose:

To care for the elderly in our communities in an environment of respect, value, and belonging.

Our Values:
Respect - Treat all people with fairness and dignity
Care -  Look after and protect the elderly, and each other
Teamwork -  Encourage, cooperate, and build trust
Courage -  Do the right thing, even when it’s difficult
Integrity -  Be open, honest, and trustworthy
Innovation -  Think differently to solve problems.
Excellence -  Drive quality to continuously improve.