Novotel & Ibis Hotels, Sydney Olympic park are currently looking for an experienced Night Manager to join their Front office team.
reporting to the Front Office Manager, the Night Manager is esponsible for managing the overnight hotel operations. This is a hands on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards.
Duties will include but are not limited to;
- Responsibility and accountability for the efficient operation of the Hotel overnight.
- Cross check and balance work completed during the day for all outlets on shift.
- Prepare reports to reflect the trading result of the property on a daily, weekly and monthly basis.
- Take and prepare room service orders.
- Effectively handle guest complaints.
- Ensure house security to include fire prevention and protection, health, safety and staff checks, detection of breaches of security and the laws by which the company is governed.
- Maintain responsibility for the overall auditing and administration function of the night team.
- Responsible for all other departments in the absence of their respective managers for the duration of the night time operation.
- Be available at all times for guest queries.
- Ensure the hotel is operating efficiently and according to hotel policy.
- Participate in workplace consultation on matters pertaining to WHS, as required.
