What you get to do in this role: 

Be a core part of a new team we are building in Amsterdam. The role of the Senior UX Design Strategist – Impact  is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value.

As part of the global customer success organization, this role will help customers realize the most value from their ServiceNow implementations through a focus on user experience. They will work with customers who implemented or plan to implement any of ServiceNow’s workflow products to transform how work gets done, with a focus on the needs and abilities of the customers’ end users.

Responsibilities:

You will act as the ServiceNow subject matter expert and bring UX best practices and strategies to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

Discovery activities may include conducting user research activities such as card sorts, tree tests, and usability tests, or applying your design expertise to an expert review of a solution. The right candidate also is comfortable working with Figma to design interface prototypes to guide the implementation of a configured solution.

• Assessing the usability of an implemented solution through usability testing techniques and expert reviews.
• Recommending platform-specific solutions in collaboration with Impact colleagues
• Crafting design prototypes using Figma to articulate a user experience vision to customer stakeholders.
• Articulating design concepts and solutions to technical and non-technical stakeholders
• Thought leadership - ability to lead, influence & mobilize multiple internal collaborators (including top executives) and priorities in a dynamic environment
• Plan, facilitate, and co-deliver design thinking led workshops with customers (participants range from end users to C-level) to define product implementation requirements
• Develop and maintain strong working relationships with other teams
• Mentor resources and peer review work

This is your opportunity to join our team of forward-thinking, change-making individuals. Operating at the intersection of health and tech, you'll help us shape the future of healthcare. 

Our Mission

Healthengine’s mission is to improve access to healthcare by helping Australians find and connect with all primary care providers. We strive to achieve this through Australia’s leading healthcare marketplace, bringing together over 4 million active Australians, and more than 10 thousand practitioners that are powered by our technology - and growing.

We’re all patients, right? So, it’s easy to get behind a mission that seeks to improve the healthcare experience for all Australians. 

The Gig

As a UX/UI Designer, you’ll shape the visual direction of our products, gathering insights and turning them into innovative, transformative user experiences that guide our users through their healthcare journey in engaging and intuitive ways. You will have oversight of our design system and work with other designers to ensure consistency of brand and experience throughout our consumer and provider products.

Responsibilities:

• Work closely with product managers, engineers, marketers, and key business stakeholders to reconcile user, business, and development needs.
• Gather and interpret user insights, feedback, and behavioural information to inform product needs and design.
• Facilitate and participate in design thinking workshops
• Organise and facilitate user testing to synthesise qualitative and quantitative research to inform and validate design decisions.
• Solve design problems during conceptual design and throughout ongoing product development.
• Move through sketching, wireframing, prototyping, and UI design with an emphasis on an iterative, collaborative design process.
• Take wireframes and concept designs through to finalised UI design to deliver delightful, functional interfaces for new products.
• Help to embed and drive the brand identity throughout our products.
• Ensure the maintenance and improvement of our design language.
• Ship smart and meaningful products which delight our customers and partners.
• Continuous improvement to better understand the healthcare industry and healthcare problems faced by our users.

About You

You're the kind of person who takes accountability in a fast-paced, autonomous and flexible environment. Fast may be your default (like us!) but you never, ever compromise on what’s important, willing to take a steady, more informed approach when it comes to maintaining the trust of our team and customers. You handle change like a pro, and continuous improvement is a way of life. You are not afraid to speak up and share your thoughts respectfully, with the intention of making positive change. You take initiative and drive your own learning journey without waiting for someone to point you in the right direction. And ultimately, you care: about people, health and innovation. 

Experience you’ll bring:

• 3+ years of design experience with a folio of work demonstrating a track record of delivering end-to-end UX and UI design.
• Previous experience building and managing design systems in Figma and collaborating with Engineering on its implementation through component libraries such as MUI.
• Demonstrated ability to deliver cross-platform design, including demonstrated experience designing for mobile with strong understanding of Apple’s Human Interface Guidelines & Google’s Material Design Guidelines.
• Demonstrated ability to translate UX design into highly-polished, detailed, and considered interface design.
• Good understanding and application of UX and UI principles and methodologies and an understanding of modern UI conventions and patterns.
• Good problem solving capabilities to find creative solutions to difficult or complex design issues.
• Ability to influence and communicate and collaborate with other stakeholders involved in product design and development.

Additional Information

The perks behind the work

Healthengine is where you’ll be your best self. You’ll collaborate with smart, interesting people who will challenge you to be better. You will learn a lot and grow even more. Healthengine is the ideal workplace to bring ideas, make change and leave a lasting impact on your team and the industry. 

In addition to an array of growth opportunities, we also offer:

• A hybrid workplace that offers flexibility to balance work and life
• A vibrant social calendar of events, quarterly team-building activities and more
• Unlimited coffee and snacks, and a subsidised vending machine in our Perth office 
• Awesome discounts and salary packaging options through our benefit partner, Maxxia
• Access to learning resources to develop your personal and professional skills 
• Workplace wellness program, including extra leave and access to EAP and other wellbeing resources
• Extra leave so you can recharge and focus on your wellbeing 
• Support for you when it comes time to grow your family with paid parental leave

We're proud to share that Healthengine ranked 13th Best Workplace in Technology 2023 and are a certified Great Place to Work in Australia 2024.

Diversity and inclusion

At Healthengine, we believe in the power of a diverse work environment to fulfil our mission and better serve our providers and patients. We’ve created a culture that genuinely values diverse perspectives and backgrounds, knowing that our differences can inspire new ideas. We are fully committed to building and maintaining our inclusive environment where all voices are respected and heard. If you think you have what it takes but don't check all the boxes, reach out anyway - we’d love to hear from you.

Are you a tech-loving, self-motivated Product Designer with big ideas? Are you ready to shake things up and create next level design trends for a global company with over 74 Million users?

We are seeking a Product Designer to help drive the company's design system to refine and push our user experience to the next level, as well as launch exciting new features to our ever growing audience.

Twelve-time Webby award-winning Freelancer.com is the world's largest freelancing and crowdsourcing marketplace, which connects millions of clients to freelancers across the globe. You’ll be joining a highly experienced and fresh-minded tech-loving design team, directly contributing to the creative collaboration and reworking of Freelancer’s design space. You’ll have great creative vision and expertise in visual communication with UX, UI and branding.

The type of designer weʼre looking for:

• You are a Product Designer with a deep understanding and appreciation of digital technologies and how they are designed.
• You love people; empathizing with users, problem solving and creating amazing product experiences.
• Strong visual design skills, and being able to use them to craft engaging and meaningful experiences for our users.
• You love to prototype to help get your ideas across and refine and rework to get a working version out for live testing.
• Strong communication skills, and the ability to thrive in a collaborative workplace; partnering with the rest of the design team, product managers, engineers, and other disciplines throughout the company.

Responsibilities include:

• Work as part of the product design team designing features that impact millions of users, ensuring all user facing touch points align with our design system and the company’s overall vision.
• Collaborate with the Design Systems team to build the next generation UI components for the Freelancer ecosystem.
• Planning and conducting UX research projects (workshops, interviews, surveys and usability testing sessions) including defining research objectives, developing scripts and test plans, participant recruitment and conducting sessions.
• Producing journey maps, user flows, sketches and annotated wireframes.
• Determine information architecture and create sitemaps.
• Production of design prototypes (both low and high fidelity) for demos and stakeholder feedback.

Requirements

• 4+ years experience of end-to-end product design. You have a track-record of tackling complex problems and delivering simple and elegant solutions for digital products.
• Extensive experience working with Figma managing design systems. Experience with Adobe Creative Suite is also desirable.
• You have a great portfolio that demonstrates experience in designing world class user interfaces and product features.
• You excel in UI Design. You're driven to create strong visual designs that align with brand and design systems.
• Strong UX knowledge across iOS, Android, desktop apps and web.
• Attention to detail; master of typography, color theory and layout.
• Creative problem solving skills and conceptual thinker.
• Ability to work both within existing brand guidelines and on the development of new brands.
• Understanding of information architecture, responsive web, native mobile design.
• Strong working knowledge of frontend web technologies. You do not need to be a developer though but need to understand how things will be built.
• Positive attitude, team player, and proactive contributor.
• Ability to support, take direction and deliver.
• Excellent oral and written communication skills.

Benefits:

• Fast-track your career growth – our meritocratic culture is known for promoting from within and producing industry leaders in tech.
• Delicious Friday lunches from a rotating selection of local restaurants.
• A fully stocked kitchen and beer taps, complemented by a bar with a breathtaking view of the Sydney Harbour Bridge and Opera House.
• Engaging Weekly Town Halls with global presentations and open Q&A sessions with our CEO (feel free to ask him anything!).
• Regular fun events (Did we mention we once built a soccer stadium in the office with two tonnes of turf?).
• Hack-a-thons - Get hacking and programming in this quarterly company-wide event where teams create solutions to existing problems and win prizes. The 2-day event is filled with games, events, shows, food and more.
• Our office is located in the iconic Grosvenor Place, the home of Freelancer HQ, offering weekly complimentary classes, activities, events, promotions, competitions, and deals.

Just when you thought it couldn’t get any better:

• Change lives every day – Everything we do as part of our jobs contribute to improving the lives of our users on a global scale. Our mission is to provide one billion jobs. Not many companies actually make a difference like Freelancer does in providing opportunity and income to people all around the world.
• Fast-track your career - We boast a meritocratic culture, renowned for hiring into senior roles from within and producing many business and product leaders in the technology industry.

We are striving to shape the future of work, so help us scale to 100+ million users, while enjoying all the perks of working in tech - fun atmosphere, smart people, awesome office, fully-stocked kitchens (yes, free food!), social events, hackathons, and more!

Please note: This is a permanent, full-time role based in our Sydney office.

About Twine

We're a thriving ecosystem of top-tier freelancers from around the world. Trusted by Fortune 500 companies and Silicon Valley startups, Twine is the go-to platform for mission-critical projects. With over half a million registered freelancers and a growing roster of 35,000+ companies, we've become the comprehensive solution for freelancing.

Our Mission

At Twine, we recognise that companies require a flexible approach to hiring expert freelancers for their most critical projects. Traditional freelance platforms often fall short when it comes to scalability and diversity. That's where we shine. Twine operates as a thriving global freelance network, with diverse experts across various fields, including marketing, engineering, and AI. Our core mission is to empower creators, whether they're businesses or individual freelancers, to thrive in their creative endeavours.

About the Role

We are seeking a freelance graphic designer for a branding & content agency. This involves supporting the design team in delivering various projects for clients under the supervision of the Design Director. The role includes working on conceptual projects like branding and campaign creative, print projects such as long-form documents and stationery, as well as digital projects like presentations, social media, digital ads, and UI design. Progression to end-to-end project responsibility, including smaller branding projects, is possible over time.

• 4+ years of experience in a design role
• A strong portfolio demonstrating creative capability and thinking
• Experience in a fast-paced creative environment
• The candidate should be proficient in various software like Figma, Adobe Creative Suite, Google & Microsoft Office Suites, and have the ability to effectively and efficiently deliver design projects. They should be adept at identifying and troubleshooting design issues, handling different file formats, and preparing designs for digital and print outputs.
• Curious, hungry, straight-talking, and a good team player
• Passionate about creativity and detail-oriented
• Proactive and forward-thinking
• Collaborative, always striving to improve their work