• Financial Services - Award-Winning Superannuation Fund Provider 
• Key Role within the Advice Technology Team
• Work with purpose, in a highly collegiate team
• 9 Month Fixed Term Contract 
• Hybrid working - blend of Sydney CBD Office and Home 

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds. We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

This is a key role within the Advice Technology team. The Advice Technology Consultant will provide support services to the Advice and Retirement teams in the areas of Advice IT support, Testing, Documentation, Training and Risk and Compliance. This includes ensuring new starters are set up efficiently, training is provided and there are clear user guides and procedure manuals made available to the team. You will also ensure reporting from these systems is completed in accordance with required schedules to relevant stakeholders. You will work closely with the Digital Advice team to ensure any new training or system updates are understood and resources updated accordingly.

Key Accountabilities and Responsibilities

Responsible for providing technical expertise and support for all advice systems, including:

• Advice IT support for all Advice systems (currently this is Midwinter AdviceOS, Rest Custom Digital Advice solution, Gallagher and Aaspire). This includes:
  • Troubleshooting and escalations of IT issues
  • New starter set up requests to Advice IT Support and new starter training
  • Maintenance of user guides and training materials
  • Ensuring no interruption to access where this is within your control
  • Training and upskilling of advice team to produce advice documentation in Midwinter efficiently and in a compliant manner as required
  • Investigation and analysis of issues relating to the advice technology solution and communications across stakeholders to ensure clarity on outcomes as required
  • Managing all Phone and Digital Statement of Advice templates with oversight of the Senior Advice Technology Consultants
  • Documenting functional requirements and technical specifications (where relevant) for advice solutions including templates used by advice team
  • Testing advice technology updates to ensure alignment with Rest advice processes and procedures as required
  • Work with the relevant stakeholders to review broader Rest technology solutions as presented by projects and any impacts they might have on advice systems; make recommendations as needed to ensure advice systems align with Rest’s overall technology framework, policies, processes and principles
  • Generate reporting on agreed metrics with vendors
  • Support regular internal prioritisation meetings, and operational and vendor management meetings with Midwinter
• Providing Quality Assurance/Risk and Compliance support to the Advice Services team by:
  • Completing set control plans according to schedules and escalating when issues arise
  • Providing reporting according to set schedules and adhoc when required
  • Assisting with remediation activities for incidents when required
  • Assisting with SoA checking when required
  • Assisting with maintenance of Advice process guides when required
• Supporting the Advice and Retirement teams by identifying and recommending improvements in processes to provide quality services in an efficient and cost effective manner.
• Any other task requested from you within the remit of the Digital Advice and Advice Services teams.

Turner & Townsend will give you the opportunity to work with world class clients on cutting edge projects and to build a successful career with a company that will offer the highest levels of support at every stage.

As a Senior Project Manager in our Real Estate team, we are looking for you to be part of a high performing team, have a commercial focus and balance working across major projects. 

Key Attributes

• Manage large scale projects as a key member in our project team
• Developing strong working relationships and integrate with the Clients project team
• Encourage a positive culture within the project team
• Manage the inputs for the Clients feasibility, due diligence and planning phases
• Manage the design process to achieve the client's brief and manage stakeholder expectations
• Manage the construction and commissioning phases and provide technical expertise required by the Clients commercial team
• Manage project timelines, risks and reporting
• Managing project budgets and working within the Clients financial framework and processes
• Highly developed problem solving skills
• Manage project safety and environmental requirements
• Drive projects to successful completion

Lead all commercial aspects for an assigned group of clients in order to grow existing clientele base as well as identify new business so as to achieve planned financial objectives and other operational performance indicators.

Responsibilities

Business Development

• Achieve revenue, profitability, quality, speed of delivery, productivity and client satisfaction targets as well as other related business development objectives as assigned
• Maintain and further foster relationships with current clients
• Develop plans to cross-sell and introduce new services to current clients
• Conduct thorough business development processes to identify incremental revenue opportunities from new clients, beyond the base
• Increase company exposure through participating in associations, webinars and/or seminars
• Contribute to the short-term strategies and business plans for the growth of Business Unit based on global and regional / sub-regional directions
• Provide continuous feedback on competitive activities within assigned clients

Financial Management

• Achieve revenue, profitability, quality, speed of delivery and productivity targets as well as other related business development objectives as assigned
• Ensure local business strategies are implemented according to regional / sub-regional directions in order to meet the financial and business objectives of the division
• Monitor the actual financial performance against budget/forecast and ensure the implementation of appropriate actions that will lead to the achievement of the financial targets
• Ensure proper pricing and contracts are completed and approved according to company's policies and guidelines

Client Servicing

• Implement Joint Business Plans (JBPs) that will contribute to maximum client satisfaction and ensure continuous profitable and business growth
• Lead all commercial aspects with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
• Foster relationships at all levels and functions of the client organization to identify opportunities for incremental product/solution sales
• Ensure adherence to the company policies on business conduct/ethics when servicing clients are being observed by the entire division

Product Enhancement:

• Identify the client needs: situation/competitor assessment, need assessment, potential solutions
• Participating in creation of the PE plan & timeline: communicating the voice of client
• Develop the pricing proposal & commercial approach with the RI Leader
• Support the proper communication of the new product and its benefits with clients

Organizational Management and Development

• Participate in local and cluster initiatives as part of continuing leadership development
• Work across functional business units to support organizational initiatives and business needs
• Promote inter-departmental and inter-divisional communications and teamwork

Your role will be to provide high-level administrative and strategic support our to Chief Development Officer & Head of Accor Apartments & Realty and the broader development team.  Naturally proactive, you will ensure seamless coordination and execution of their daily activities. As a trusted partner, you will be managing schedules, communications, and supporting on projects to optimize the executive's effectiveness.

Key Responsibilities:

Administration:

• Manage the Chief Development Officer & Head of Accor Apartments & Realty’s calendar and travel arrangements, ensuring efficiency across time zones
• Prepare agendas, take minutes, and organize meetings and conferences
• Maintain an efficient e-filing system and handle general office tasks
• Support the coordination of team projects and events

Communication:

• Manage calls, emails, and inquiries, acting as the Chief Development Officer & Head of Accor Apartments & Realty’s first point of contact
• Build and maintain relationships with internal and external stakeholders
• Prepare and send communications to properties and business units
• Ensure timely follow-up on action items

Financial Administration:

• Process invoices and expense claims (using Concur)
• Liaise with the finance team and other internal departments with regard to payments, recharging, approvals or enquiries