• Regularly meet with prospective and existing clients to provide solutions, coordinate product training and capitalize on growth opportunities.
• Service and support all customers to achieve budgeted turnover and contribution.
• Communicate national product ranging, pricing, action plans, promotional and advertising initiatives.
• Identify new business opportunities with prospective customers.
• Provide technical, sales services and after sales service to customers and provide assistance for feedback and complaints.
• Maintain and update product and applications and provide specifications and demonstrations.
• Provide hands on support when required on customer sites (e.g. replacement of pumps, hosing etc.)

A unique opportunity has become available for an experienced Behaviour Support Practitioner living in Frankston or VERY closeby to join our professional and friendly team.

Thanks to our commitment to service excellence, demand for our services has increased and we have the need to find a new experienced practitioner in the Frankston area.

We require someone who already has registration (i.e. suitability) with the Commission to work as a Behaviour Support Practitioner for a registered NDIS provider and can demonstrate a sound knowledge of the Positive Behaviour Support Model of reducing the use of Restrictive Practices + a strong commitment to delivering evidence-based, functional behavioural outcomes.

Why Join Us?

• Fantastic team culture - a fun, supportive and quality-focused team which works together to achieve goals
• Generous salary package - above award rates, rewards for outstanding work, great benefits (e.g. $600 annual Health and Wellbeing subsidy), access to salary packaging options and the latest technology to ensure you succeed
• Personal and professional growth - supporting your ongoing professional development and enabling you to do the work you’re most inspired by through our professional development program, fortnightly PD sessions and weekly 1:1 supervision with your Team Lead
• Work-life balance - flexible work arrangements to plan your work to best suit your lifestyle while also meeting the needs of your team and clients

About you

• Current suitability with the NDIS Commission as a Behaviour Support Practitioner is essential
• Demonstrated ability to work effectively across a multidisciplinary team
• Outstanding communication, influencing and interpersonal skills
• Current Drivers Licence and own reliable vehicle

#OCA

The Home Care Package (HCP) team provide individually planned and coordinated suite of support and services designed to assist older people who need support to remain living independently, in their own homes.  

• Casual position covering the area spanning from Laurieton to Kempsey (office based in Port Macquarie). MUST be living in this LGA. 
• Open to experienced and new Support Workers with a min Cert III in Aged Care
• 25% casual loading + Not-for-Profit Salary Packaging to maximise your take home pay

We are looking for a Support Worker to work casually across our Home Care Packages program.  Home Care Packages responsibilities:

• Deliver high-quality individualised support and assist our older adult clients, supporting them to maintain and develop their independence so that they can lead enriching and fulfilling lives.
• Follow and implement individual service plans, healthcare, and positive behaviour support plans.
• Provide companionship, conversation, and emotional support and support with personal care in the client's home.
• Assisting with transportation to attend appointments.

To view a copy of the full Position Description, click here. Alternatively, if you’d like more information about the position, please contact Angelique Scarpias (Case Manager) at [email protected] 

Who we are looking for
If you have experience working as a Support Worker, are qualified with a Minimum Cert III in Aged Care, Community Support or related field, and enjoy variety in your day, you might be exactly the person we're looking for!

• Minimum Cert III Qualification in Aged Care, or Individual Support (must have completed aged care components).
• Experience working with older adults.
• The ability to follow and implement individual service plans, healthcare, and positive behaviour support plans.
• A desire to use your skills and experience creating fun and interesting activities that support older adults to engage more consistently with their community and peers.
• A valid driver’s licence.

• Be uniquely you, come as you are
• Bring your passion and feel the energy 
• Hybrid/Flexible working 

EUC - Technical Specialist position

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Communicating with people and providing amazing ICT customer service

• In-person/phone/email support and responding to support tickets (Service NOW ticketing system) from our customers

• Setting up and supporting computers, meeting rooms, printers, etc.

• Audit meeting rooms to ensure they are ready for use and provide software and hardware end-user support to consumers.

• Undertake routine maintenance of Endeavour group-owned technology equipment.

• Liaise with 3rd party vendors to arrange warranty repairs of hardware.

• Have a friendly, easygoing personality with excellent analytical and troubleshooting skills.

• Conduct site visits and offer IT support to local ALH hotels, EGL Depot and the wider EGL business.

• Provide exceptional customer service with patience, empathy, and understanding 

• Maintain Asset and Configuration management

• Staff training, development, and maintenance of procedural documentation and user guides

What you get to do in this role:

• Profound knowledge and experience in managing and exceeding Support KPI’s and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc.
• Lead efforts to hire, develop, and build a technical team.
• Oversight and participation in Change Management as it relates to Customer Support.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team.
• Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluation of current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Manage to the company and department’s vision, mission and values.