Epay, a subsidiary of Euronet Worldwide, is seeking a Sales Support professional to join our team. In this role, you will play a vital role in supporting our sales team and ensuring the smooth operation of our sales processes.

Responsibilities:

• Provide administrative support to the sales team, including handling inquiries, preparing sales materials, and coordinating meetings.
• Assist with order processing, including entering orders into the system, tracking shipments, and providing updates to retailers
• Collaborate with internal teams such as operations, finance, and customer service to ensure timely and accurate delivery of products and services
• Maintain CRM system by updating customer information and sales activities
• Prepare sales reports and presentations as required

The ideal candidate will have a strong attention to detail, excellent organisational skills, and a passion for providing exceptional support to the sales team. Proficiency in Microsoft Office suite and experience with CRM systems are highly preferred.

Requirements:

• Previous experience in a sales support role or similar administrative position
• Excellent written and verbal communication skills
• Strong attention to detail and ability to multitask
• Proficiency in Microsoft Office suite
• Experience with CRM systems is a plus
• Ability to work collaboratively with cross-functional teams

To be eligible to apply for this role you must be legally permitted to work permanently in Australia.

If you are a motivated and organised individual with a passion for supporting sales efforts, we would love to hear from you.

At epay Australia, we recognise our people are critical to our ongoing success. Our priority is to provide an inclusive and collaborative culture to deliver the best opportunities for our workforce. Benefit from hybrid work, birthday initiatives, paid parental leave and regular social events.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Due to continued growth within our team, we have multiple roles across Australia. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

The location of this role will be based on-site in Penrith. These roles are based in the customer or Datacom offices. To be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance. 

Please note that this role is expected to commence on 5 March 2024

What you’ll do

At the moment, as Desktop Support Engineer you will be focused on:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping customers updated with regards to their tickets
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment and mobility devices
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

ABOUT US

The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. With over 180+ staff and 25+ different countries represented in our business, we’ve cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business.

Our people are our difference, and we are always looking for amazing talent to join our team. If you’re looking for a highly successful, inclusive and fast-growing workplace, we’d like to talk to you. The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

KEY RESPONSIBILITIES

1. IT Services Support

• Manage Service Level Agreements (SLA) – identify and prevent SLA breaches before they occur.
• Proactively communicate with clients and stakeholders within appropriate timeframes.
• Assist the team in resolving incidents and reduce backlogs.
• Maintenance of ticket hygiene ensuring ticket status is accurate, up-to-date and contains all information.
• Ensure the team is following Incident Management and Problem Management processes.
• Actively taking ownership for complex tickets ensuring commercial awareness is applied.

2. Quality Assurance

• Review of team timesheets ensuring billable targets are met.

• Ensure team time entries are accurate, comply with guidelines, and are submitted and approved within agreed timeframes.
• Maintain positive client feedback (CSAT).
• Proactively track and complete all action items assigned to level 2 without additional prompts.
• Identify risks and communicate clearly the impacts to relevant stakeholders.

3. Technical Lead

• Provide guidance while demonstrating strong technical proficiency.  
• Support the business goals and contribute towards team harmony.
• Build positive working relationships and drive inter team collaboration with a client centric outcome.
• Display a caring attitude that adheres to our values.
• Ensure processes and procedures are being followed by the team.
• Contribute towards continuous improvements

• Minimum 7 years IT industry experience
• Minimum 3 years MSP / Cloud Provider experience
• Technical experience with Microsoft 365, Exchange Online, Azure Entra ID, Windows Server (ie. DNS and DHCP), Intune and Azure Services for Device Management, and network & firewalls.
• Security focussed mindset with Endpoint protection experience (Sophos, CrowdStrike etc.)
• Experience with ITSM Tools
• Incident Management and Problem Management experience
• Process driven and strong organisational skills.
• Industry certifications. E.g. AZ-104, MS-100, MS-500 or similar

Whilst not essential, the following would be beneficial:

• Experience with Mimecast, Veeam B&R and VMWare vSphere
• ITIL v4 Foundation Certified

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:

• Supportive, collaborative and respectful environment
• Training / mentoring programs
• Regular fun social events
• Diverse range of employee benefits including paid volunteer days
• Great bonus structure
• Hybrid working arrangements
• Free breakfast, drinks and monthly lunches

We are currently seeking a highly dynamic individual to fill our Service Support Coordinator role and to join our friendly team based in our head office in Newcastle. This is a national role working on a permanent full-time basis.

This Co-ordinator plays a pivotal role in ensuring seamless, well-coordinated administration across all business units.

The responsibilities will include:

• The planning, prioritising and scheduling of work on a daily basis
• Updating and issuing state of service reports daily.
• Maintaining appropriately sized channels and zones to ensure that customers receive timely and prompt servicing
• Liaising with the Operations Manager and Field Service Supervisors to establish service requirements and provide information, assurance and advice as required.
• Communicating all services issues in a timely manner to the Field Service Supervisor or Operations Manager.
• Maintaining a visual of all call-outs received from branches
• Allocation of call outs to meet customer expectations and service standards
• Generating reports for branches

To ensure your success in this role you will have:

• Experience in managing productivity and national operations (preferable)
• Exceptional customer service and leans quickly
• Strong communication skills both written and verbal
• Excellent Microsoft Office skills (tech savvy)
• Ability to multi-task and work within a team and work in a fast-paced environment
• Excellent time management and organisational skills with great attention to detail

Some two million customers rely on us to get the job done, quickly and effectively. Customers range from the largest multi-nationals to local restaurants and individual home owners.

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 38,000 colleagues across 66 countries - and offer a wide range of learning and development programmes for colleagues to enhance their skills.

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

If you are a team player with strong administration skills looking to make the move to a global organisation with plenty of scope for growth and contribution, APPLY TODAY!

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Service Desk professional in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?

• We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop
• We seek the best clients for our team to work with as well as the best people to support our clients
• We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges
• We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team!

Duties

• Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME
• Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments
• Delivering the support of Azure, VMWare and Citrix cloud infrastructure
• Performing a wide variety of support across many technologies
• Occasional project team work to deploy solutions for customers
• Working with highly experienced solutions experts to maintain best practice environments

Advanced understanding of end user support and Active Directory

• Comprehensive knowledge of Windows Server, Azure and Exchange
• Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
• An understanding of ticketing systems and customer service principles

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Package including up to $90k, training and flexible arrangements
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor program
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Application Support Analyst-Level 2 

We’re Civica and we make software that helps deliver critical services for citizens all around the World. From local government to central (federal) government, to education, to health and care, over 5000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work across the globe supporting the needs of citizens and those that service them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to champion the use of technology in public services, to improve outcomes for citizens and public sectors organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

About The Role:

As a Level 2 Support Analyst you will be responsible for the support of Civica’s Education applications and services.  As a member of the Level 2 Support Team, you will assist with the diagnosis, remediation, and resolution of production issues, liasing with the client support team, internal IT operations and development teams where necessary.  The role will also involve engaging external vendors.

Other keys areas of responsibility will include:

• Provide excellent customer service in line with Civica Service Desk Charter and Values.
• Provide application support for products and services produced by Civica to defined service levels.
• Diagnose and resolve functional issues.
• Prioritise customer needs and deliver solutions with a customer-centric approach.

• Identify recurring issues and share findings to prevent similar problems from happening in the future.

• Adhere to Service Management policies, processes, and procedures (e.g. ticket handling policy, incident management, request fulfilment and problem management), follow all relevant business and information security processes as documented in the relevant management systems, and provided by Team Leader.

Requirements:

• Experience working in a customer-facing Service Desk environment.
• Proficient in process analysis, problem-solving techniques, and troubleshooting skills.
• Previous application support experience.
• Strong written and verbal communication skills
• Outstanding attention to detail, organised and possess excellent time management skills.
• Proficiency in Microsoft Office 365 suite
• Experience with SQL scripting.
• Familiarity with ITIL practices.
• Previous experience supporting Education and Finance systems.

Support hours are Monday to Friday between 7 am to 6 pm ACDT/ACST. 

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

We are seeking applications from suitably qualified and experienced Learning Support Officers for two full time fixed term contract positions located at our Golden Grove and Elizabeth East campuses. Both roles will focus on support for secondary level students. The Learning Support Officers will work as an integral part of our Inclusive Education Department in a range of classroom and student support activities which contribute to the achievement of literacy and numeracy based outcomes of students in the school.

Responsibilities

• Provide classroom support to students with diverse learning needs.
• Work with classroom teachers to support the development of differentiated learning activities and assessments.
• Implement strategies and provide feedback to the Inclusive Education Coordinator and classroom teachers.
• Monitor student progress and adjust support strategies as necessary.
• Develop positive relationships with students, parents, and staff.
• Attend and participate in relevant professional development to maintain up-to-date knowledge and understanding of learning support practices.

• Certificate III or higher in Education Support or similar.
• Experience working with students who have additional learning needs.
• A passion for inspiring students to learn.
• Well-developed interpersonal skills and cultural sensitivity.
• Flexibility and an ability to work collaboratively.
• Ability to work with a variety of IT software platforms.
• A commitment to the mission, vision, and core values of the College.
• Working with Children Check.

Child Safety Statement

• Pinnacle College is committed to child safety.
• We want children to be safe, happy and empowered.
• We support and respect all children, as well as our staff and volunteers.
• We are committed to the safety, participation and empowerment of all children.
• We have zero tolerance of child harm, and all allegations and safety concerns will be treated very seriously and consistently with our robust policies and procedures.
• We have legal and moral obligations to contact authorities when we are worried about a child’s safety, which we follow rigorously.

Please address applications to the Principal, and include a resume and cover letter that includes how your skills and experience suit the role, and your reasons for applying. For any enquiries please contact the Human Resources Manager at [email protected] or on 08 8367 9022.

For further information about Pinnacle College, please visit our website: www.pinnacle.sa.edu.au

Location: Golden Grove and Elizabeth East

Employment Type: Fixed Term Contract, Full Time

Full Time Equivalent (FTE): 1.0

Base Salary Range: $53,938.22 - $68,244.00

Adjusted Salary Range: $47,549.98 - $60,161.44

Weeks of Paid Leave: 10

Contract Start Date: 26/02/2024

Contract End Date: 13/12/2024

Squiz is looking for an IT/Application Support Analyst to join our managed services team. Supporting Squiz’s clients across our various products. We are open to background and experience but ideally 1-2 years experience in a similar support role within a software/applications environment.

We do not expect you to know our products, we will train you!!!

This role is open to location but you must be comfortable working Sydney timezone covering core hours 10am-6pm.

You will work as part of a global team and although we don't expect constant out of hours work we do require some flexibility.

Must have:

• Strong problem-solving skills.
• A qualification in Software engineering, programming, computer science or information technology.
• Familiar with the concepts of ITIL Service Management principles.
• Naturally curious and interested in debugging problems.
• Proficiency in Java, Git, and RESTful APIs.
• Familiarity with Web Development.
• Confident communicator that can communicate technical issues, in a way clients can understand while providing exceptional customer service.

Here’s what would be nice to have:

• Familiarity with JavaScript/JQuery.
• Familiarity with Node.js.
• Familiarity with a CMS equivalent system will be an advantage.
• Implementing and working with APIs.
• Experience with Jira ticketing system

What you will bring to the team:

• A positive can-do attitude
• An inquiring mind that drives you to learn and challenge yourself.
• Pride in your work.
• Sound time and task management skills.
• High level of attention to detail.
• Ability to collaborate effectively within a team.
• Strong written and verbal communication skills.

Note: We are unable to sponsor for this position, only apply if you have full working rights.

Who we are:

Squiz has helped organisations improve the services they offer online and, in turn, the lives of the people that matter to them; building portals for students, websites for citizens, intranets for employees, and much more.

Headquartered in Australia, we have teams and customers across the globe, with offices in New Zealand, the United States, the United Kingdom and Poland.

Right now, we are in the midst of a very important and exciting point in our journey as we transform our business into a SaaS Digital Experience Platform product organisation, putting the power of the products we’ve used to deliver amazing experiences into the hands of our customers.

Why work for Squiz?

You’ll work with some of the most intelligent and down to earth people you’ll ever meet: we are made up of a diverse range of passionate people who love challenging the status quo. Every day is different, but what is constant is we enjoy what we do.

Squiz has a flexible working policy: We encourage our teams to embrace flexibility in how their team members manage where and how they work. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration.

We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with “why?” to understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do; all while checking our egos at door, not taking ourselves too seriously and having fun along the way.

We are a 2024 Circle Back Initiative Global Employer – we commit to respond to every applicant

#LI-Hybrid

Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

This is an onsite role working between two offices based in Parks and Dubbo with some travel between sites. Please note that this role is expected to commence on 5 March 2024

To be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance. 

What you’ll do

At the moment, as Desktop Support Engineer you will be focused on:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping customers updated with regards to their tickets
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment and mobility devices
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

Our Customer Delivery team is the part of the business where you can influence internally within our delivery teams and work closely with the customer to meet their business requirements. You will have the opportunity to use your excellent technical knowledge and passion for working with people; along with your business nous and understanding of the best options for our clients moving forwards. You can be proactive, innovative and look at ways to improve people’s lives through technology.

The role of the Technical Delivery Coordinator is to maintain intimate knowledge of the clients’ environments and guide both our technical teams and our clients to deliver successful Business outcomes.

We’re looking for passion, ambition, and a depth and breadth of core knowledge as well as the adaptability to cross-train in other areas as market demands.

Our offices are based in Sydney, we like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best! 

What you’ll do   

The Technical Delivery Coordinator is responsible for ensuring adherence to process and procedures by the team, coordinating their technical workloads to ensure that key client deliverables are met and are in accordance with agreed client SLAs.

You will also be responsible for dealing with, or escalating where necessary any standard and complex service request related issues that may arise in order to ensure successful client outcomes.

Some of the core responsibilities include:

• Preparation and presentation of reports
• Act as the conduit between projects team and BAU to successfully deliver projects into operation readiness
• Establish, Develop, and Maintain client relationships
• Deploy and deliver all consulting and delivery engagements in line with accepted best practices, automation, Datacom and Client delivery standards;

• Responsible for ensuring the overall maintenance of client’ IT environments
• Performing triage function(s) to determine if a request is standard vs complex
• Coordinate major change / major incident activity in conjunction with change and major incident management team
• Provide support to the Service Delivery Managers and Senior Service Delivery managers

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

What you’ll bring  

• Strong knowledge of technologies (e.g . Cloud, AWS, Azure, Google etc);
• Strong knowledge of Microsoft Operating Systems
• Ability to facilitate technical discussions and coordinate troubleshooting efforts
• Ability to influence and lead technical conversations internally and with the client
• Excellent written and verbal communication skills in both a technical and non-technical format
• Ability to develop and document procedures for technical support processes
• At least 2 years’ experience in a technical role
• Ideally you will have experience working in a Managed Services environment and using ServiceNow

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

#LI-Hybrid

AP+ bring together Australia’s three domestic payment organisations into one integrated entity. Operating in the public interest, AP+ focuses on meeting the needs of all payment users and representing the views of a diverse range of stakeholders. BPAY Group, eftpos and NPP Australia continue to operate as distinct brands within a Group Leadership Team structure.  

AP+ is intended to create a more efficient and agile payments group, building the competitiveness of Australian domestic payments infrastructure, and delivering significant benefits to Australian consumers and businesses. 

Role Purpose

The role will sit within the Business Ops and Delivery team providing  guidance and leadership to the business analysis team. The team provides solution and analysis to scheme team (including NPP, eftpos and BPay).  

  As a Business Analyst Payment role is responsible for leading payment solution and analysis for developing, capturing and delivering requirements.  

  We offer you a challenging role within a great team in a dynamic organisation where you will have significant opportunities to influence and make a difference. Do you want to play an important role in a very progressive and dynamic team with a high pace of motion and a lot of fun - then this is definitely for you! 

You will be responsible for:

• Ensure business analysis standards are maintained.
• Perform gap analysis to ensure continued 100% coverage of requirements.
• Work with Product manager, project managers, Operations, developers and testers. 
• Part of the role is to deliver BA Artefacts as per the AP+ standards where allocated as a BA resource in a project. 
• Product Backlog Management: Identify, document, and refine user stories to increase the degree of detail relating to acceptance criteria, assumptions, constraints, dependencies.
• Manage stakeholders and vendors all around the world.  
• Deliveries must be of high quality and within time.  
• Coordinate deliveries with internal and external stakeholders.  
• Be flexible outside of normal working hours.  

In order for you to be successful in the role, you’ll have:

• Bachelor degree or similar  (preferred)

• Experience with payment vendor applications (e.g. FIS , Swift and paytec) 
• Experience in ISO 20022/ NPP 
• Proven experience in a Solution Design/ Technical BA background.
• Use of Waterfall and agile methodologies.
• Expert in ISO 20022 standard.
• Good to have knowledge of at least one payment scheme.
• Good to have knowledge with one of the following: AS.2805, EMV 

What’s Next:
We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.
We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

Title:

Your KBR future - delivering solutions and changing the world

About KBR:

Kellogg Brown & Root (KBR) is a leading Defence and Government professional services provider. In Australia, KBR has been delivering solutions to Defence and Defence industry for over 20 years. We provide in-depth expertise to a wide range of Defence sector projects through our core competencies of program and project management, engineering, asset management, integrated logistics support, procurement and training solutions.

Learn more about our business here: https://kbr.foleon.com/gsapac/gs-apac/

The Opportunity:

As a senior member of the maritime engineering team you will be responsible for technical oversight and assurance incorporating configuration control and material support.  This is a critical function that will cross all areas of the sustainment program.  You will advise on issues of technical integrity, engineering deviations and complex engineering risk.   Working alongside the Principal Engineer your role will be to mitigate risk and be a compliance representative.

These are permanent opportunities based in Sydney.

Roles and responsibilities will include, but not be limited to:

• Actively seek efficiencies and business practices to reduce the cost of ownership and risk to support maritime objectives through engineering excellence.
• Make recommendations on engineering decisions, including the assessment of deviations and waivers and the development of associated risk assessments, the identification and implementation of obsolescence solutions.
• Provide general oversight of technical assurance program.
• Provide support for development, review and update of engineering processes.
• Provide technical support and assistance to the Maritime program at large.

Baseline defence security clearance or higher is required to be considered for this role

What we will offer you:
 

• A workplace culture certified as a Great Place To Work
• Flexible working
• Competitive salary (including annual reviews)
• Paid parental leave
• Income protection
• Corporate rewards
• Salary packaging/Novated leasing
• Employee stock purchase plans
• Flu shots, skin checks and discounted private health insurance
• Career development: Online learning, mentorship and career pathways
   

If you’re ready to shape tomorrow, let’s get started. Apply Now!

KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.

KBR is an equal opportunity employer committed to providing an inclusive and diverse work environment. We encourage candidates of all abilities to apply.

As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

#LI-DNP #LI-DNI  #S-DNI

Title:

Creativity, collaboration, and excellence are at the heart of KBR’s vision. Does this resonate with you?

We value an inclusive and diverse work environment and are working together to build a culture that embraces each other’s unique strengths and experiences.

Our people are important to us, and you will play a key role in contributing to the success of our business. We believe in empowering our employees, nurturing development within a culture of trust.

We are looking for someone that is willing to step up and build upon opportunities. We will encourage and empower you to work in a way that suits your style and look forward to discussing the ways in which we can build success.

The Opportunity

In the role of Technical Lead for Transmission & Distribution, you will be accountable for providing technical leadership and direction to project teams. Your responsibilities also include enhancing the technical skills of the electrical team through support and training, particularly in the field of transmission line design.

You will operate under the general guidance of the National Electrical Lead, serving as the primary contact for transmission and distribution technical matters encompassing design, scoping, budgeting, and project oversight from feasibility to detailed design phases.

As the Technical Lead you will need to demonstrate extensive experience in the design and management of transmission and distribution projects in Australia. Managing, coordinating, and administering engineering, procurement; planning of construction, construction phase support, commissioning, and project closeout.

Who are you?

The Key Technical and Management Skills for this role:

• Tertiary qualifications at degree level in electrical engineering or relevant discipline

• Minimum 15-20 years of experience in transmission and distribution sector

• Extensive experience in relevant infrastructure project development and delivery

• Subject Matter Expert in transmission & distribution

• Leadership experience in leading and managing design and development teams

• Chartered Professional Engineer accreditation highly regarded

• Well-connected in the utilities and renewable energy zone (REZ) space with a strong professional network

• The ability to support business growth by identifying and pursuing new opportunities within the transmission lines and REZ sector to support KBR’s business development

• Experience with building and maintaining strong relationships with key stake holders to ensure client satisfaction and project success

• Experience with developing relationships, partners, and government entities in new markets

What we do

KBR’s Infrastructure Solutions Australia business offers a wide range of professional consulting services to private and public sector clients to deliver projects of any size in both urban and remote environments in transport, water, resources, energy, environment, buildings, defence infrastructure and program management consultancy. Our workforce of over 1000 is technically and geographically diversified to match the characteristics of our principal markets and has the capability to service our clients’ requirements through all phases of project development and implementation.

IS Australia overview brochure: https://kbr.foleon.com/is-australia/who-we-are/

At KBR, we value you – here’s how.

While our people are busy delivering leading science, technology and engineering solutions, we’re committed to providing them with a supportive, trusting environment and benefits that enable them to thrive and continue doing what they do best.

We can offer you flexible and family friendly working arrangements including flexibility with hours as well as your work location. You will receive ongoing professional development and the opportunity to work with technically eminent professionals.  Employees of KBR may benefit from up to 8 additional hours of accrued flexible leave every 4 weeks.

KBR has all the benefits of a global organization with a local company feel. You’ll get to know everyone in the Australian business and won’t just be a number.

See what life at KBR looks like from our employees here: https://vimeo.com/739847503

Learn more about life at KBR: https://www.kbr.com/document/8291/

Help shape tomorrow by applying today!

Don’t miss out on this opportunity to leave your impact on our society with one of Australia’s leading infrastructure businesses. Apply now and follow us on LinkedIn to stay up to date with all the latest news and job opportunities.

KBR values an inclusive and diverse work environment, and we encourage candidates from all backgrounds to apply. Our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

Build a future proof career in Tech with transferable, in demand skills. This pathway offers dedicated training, a supportive environment and access to the tools and resources you’ll need to excel as your experience and expertise grow!

About the Opportunity

As a beginner Tech Support, you’ll be part of a wider team that work directly with Datacom’s clients (often Government agencies) After comprehensive training your role will be to help solve technical issues as they arise over phone, email or an alert system, you’ll work in a timely and efficient manner, with the option to escalate for additional support where necessary.

Your training will include an introduction to ITIL. A globally used Service Management Framework that will help you identify, troubleshoot and resolve incidents.

What does success look like?

• Great written and verbal communication
• Collaboration
• A problem solver
• High level of customer service and management skills
• Attention to detail
• Driven and motivated
• Interest in learning and diversifying skillset

Due to the nature of Datacom’s clientele, as part of the onboarding process we will a Datacom sponsored Baseline Security Clearance.

What we're looking for

While exposure to Technology (either through self-learning or formal qualification) would be ideal, it isn’t required. We're looking for people ready to build their skills, adapt and learn. We can show you the ropes, so long as you’re willing to put in the effort.

Flexibility & Hours

This opportunity is full time with a target start date of as soon as possible!

The operational hours in Tech Support vary from Monday to Sunday (8.00am – 6.00pm) we also have afterhours roles which require availability Mon-Sun (6:00pm – 8:00am)

This role is 100% based onsite in Modbury

The future is bright!

The scope of Datacom's expertise is broad. We have teams in Cloud, Cyber and Networks, Software, Design, Project management and Consulting (to name a few!) So, while you can build a solid career in Tech Support there are plenty of pathways you can specialize in, once you build a core skillset.

About Datacom

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

We have over 6,500 people across our global offices and generate an annual revenue of over AU $1.48 billion annually. This makes us one of Australasia's largest professional IT services companies. We are committed to hiring, developing and promoting diverse talent.

• AU Citizenship only
• Available full time

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Service Desk professional in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?

• We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop
• We seek the best clients for our team to work with as well as the best people to support our clients
• We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges
• We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team!

Duties

• Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME
• Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments
• Delivering the support of Azure, VMWare and Citrix cloud infrastructure
• Performing a wide variety of support across many technologies
• Occasional project team work to deploy solutions for customers
• Working with highly experienced solutions experts to maintain best practice environments

Requirements

• Advanced understanding of end user support and Active Directory
• Comprehensive knowledge of Windows Server, Azure and Exchange
• Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
• An understanding of ticketing systems and customer service principles

Benefits

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Package including up to $90k, training and flexible arrangements
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor program
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

We have an exciting opportunity available for Business Support roles in our team in Sydney. We will provide full training so if you are looking to start your career in the customer service space then look no further!

We do require the successful candidate to be based in Sydney This is a full-time position.

In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.

The core responsibilities in this role include:

• Receiving inbound calls and email inquiries from Commercial and Residential customers
• Proactively making outbound calls to our existing customers to promote our products and services
• Resolving customer queries quickly and accurately
• Scheduling pest services for residential customers
• Converting incoming inquiries into sales opportunities
• Liaising with your fellow colleagues
• Meeting calls and internal sales targets
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

The ideal candidate must possess:

• Experience working in customer service or call center environments (essential)
• This is an office-based role so you must be based in Sydney
• Previous experience in phone sales and converting inquiries into sales
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multi-tasking
• Proven problem-solving skills
• Ability to work in a team environment to support fellow colleagues
• Professional, reliable, and punctual.

Perks and benefits

• Strong work life balance culture.
• Employee Assistance Program (EAP)
• Discounted Pest Services
• Employee Referral Program
• Employee cash incentive programs and bonuses

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business that employs some 36,000 colleagues across 66 countries - and offers a wide range of learning and development programs for colleagues to enhance their skills.

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

Employee Testimonial -

“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”

Renay Fagan

"The team culture is inclusive, family-oriented and feels like a small business even though it is global"

Lisa Craker

“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”

Matt Jones

The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business. Our people are our difference, and we are always looking for amazing talent to join our team.

About this Role:

The Missing Link is looking for an enthusiastic IT Support Coordinator to join our high performing infrastructure IT team. Working closely with the Service Delivery Manager and wider Support team, you will be involved in ensuring that The Missing Link’s services are delivered reliably and efficiently, and align with client needs and commercial agreements. You will be provided with ongoing support, training and development to thrive and succeed in the role.

Key Responsibilities:

Service Delivery Coordination

• Service transition

• IT Service Management (iTiL)
• Create and modify Managed Service agreements in ConnectWise.
• Provide technical team guidance on SmartSERVICES inclusions and exclusions.
• Assist in monthly project billing for Service Desk projects incl. build and deploys.
• Liaise with Sales and Solutions teams to coordinate ad-hoc technical work / Work Orders.

Team Administration

• Actively maintain the accuracy and completeness of Agreements, Configuration items, Risk Registers. Action Registers, Service Catalogue.
• Assist in maintaining asset register and updating asset processes.
• ConnectWise related administration tasks including creating and updating recurring tickets to support delivery of managed services.
• Assist with resource coordination including shift and on-call rosters, payroll updates.
• Collaborate with cross-functional teams, including sales, operations, and finance, to contribute towards areas where processes can be optimized.

• Proven experience in Service Delivery or related area.

• Local experience engaging and interacting with various level of business stakeholders.
• Excellent communication, interpersonal skills, and the ability to collaborate effectively with cross-functional teams. 
• Strong analytical and problem-solving skills, with the ability to identify process inefficiencies.
• Proficiency in using relevant software applications, such as ConnectWise.
• Strong attention to detail and organisational skills and ability to manage multiple deadlines simultaneously. 
• Ability to build and maintain strong relationships with internal and external stakeholders. 
• Ability to work well in a fast-paced environment.
• Ability to work autonomously and proactively.
• Experience working in an ITIL/ITSM framework and certification in ITIL.

Great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link:

• Hybrid / flexible working arrangements
• Supportive and collaborative environment
• Training / mentoring programs
• Regular fun social events
• Free breakfast, drinks and monthly lunches
• Great bonus structure