Segula Technologies Australia is currently seeking expressions of interest for Junior, Mid and Senior Technical Writers with experience in working in Rail preferred.

As a member of the global Network Operations team, you will manage, monitor, and control one or more networks, ensuring optimal network performance across diverse platforms, mediums, and communication channels. Your responsibilities will include managing network traffic and performing critical network operations to maintain seamless connectivity.

Responsibilities: In this Technical Assurance role, you will provide 12/7 follow-the-sun support, proactively maintaining network performance by monitoring and managing network elements. You’ll utilize network management and incident ticket systems to address service assurance incidents, ensuring service levels are consistently met. Key duties include responding to Quality of Service breaches through alarms or customer tickets, adjusting call routing to cost-effective alternatives, and collaborating with vendors and carriers to restore performance to benchmark standards.

This role also involves engaging and communicating effectively with Symbio’s Domestic, International, and Southeast Asia customers, as well as working closely with third-party suppliers and carriers.

Impact of this Role: As the key contact for incident and outage management, you will uphold the Symbio brand reputation by handling incidents from start to finish in line with ITIL best practices and service level agreements. Your work will play a vital role in delivering an exceptional customer experience, acting as a single point of support to minimize service downtime.

• 12 month fixed term contract 
• Part- Time opportunity 

Join Lifebroker as a Suspense and Support Officer, a pivotal role in our distribution chain. Reporting to the Client Services Manager – SME, you’ll ensure life insurance applications submitted by our Client Services Team are seamlessly managed through to completion.

Key responsibilities include:

• Collaborating with Clients, Insurers, and Medical partners to meet application requirements.
• Driving completion within SLAs, including supporting Clients with additional information.
• Managing and analyzing the suspense pipeline while influencing the application process at every step.

• Full-Time | 1-Year Fixed Term Contract
• This hybrid role requires working across Melba offices in Lilydale/Cheltenham and from home.
• Join a values-oriented Human Rights Organisation

About Us:

Melba has been supporting the Victorian community for over 50 years. What began with three families in search of a different kind of day support for their children with disabilities, has become a mission to open a world of opportunities for people to live fabulous lives of their choosing. The human rights of the people we support are at the centre of everything we do.

We are seeking a Senior Business Analyst and Process Lead to play a vital role in delivering impactful programs that transform processes, systems, and outcomes for Melba.

What You'll Do

• Business Analysis & Process Leadership:
• Conduct detailed requirements gathering, process mapping (As-Is/To-Be), and gap analyses.
• Develop clear documentation, including business rules, customer journey maps, and process models.
• Identify, recommend, and support implementation of process improvements to achieve strategic goals.

Stakeholder Engagement:

• Facilitate workshops and meetings with cross-functional teams to define needs and solutions.
• Build strong relationships with internal teams, including IT, project managers, and change leads.
• Support business case development and align solutions with organizational priorities.
• Support Key Projects:
• Contribute to project scope definition under Agile and Waterfall methodologies.
• Assist in vendor assessment and evaluation processes.
• Provide training support, testing oversight, and documentation for successful implementation.

About You

• At least 5 years of proven experience in business analysis, process improvement, and project collaboration in medium to large environments.
• Familiarity with BPMN, UML, or equivalent process mapping methodologies.
• Strong analytical skills with the ability to elicit and document complex requirements.
• Advanced communication and stakeholder management skills, including executive-level engagement.
• Proficiency in MS Office Suite, Visio, and project tools like Miro or Asana.
• Experience in the care/disability support sector (desirable).
• Familiarity with the BABoK. CCBA or CBAP certified (desirable).

Requirements: A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).

Why Join Us?

• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us!
• Join a supportive and collaborative culture where your contributions make a real impact.
• Enjoy onsite parking and other benefits.
• Access to Not-for-Profit Salary Packaging.
• Flexible work arrangements, with the ability to work from home or the office.

Ready to Make a Difference?

Click "Apply" now and submit your resume. We look forward to meeting you!

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.

As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.