Keywords Studios is one of the largest go-to technical and creative services providers to the global video games industry. We provide integrated art production, engineering, audio services, testing, localization, and player support services for PC, Playstation, Nintendo, Xbox video games. How big are we? 17,000 employees. 80+ Studios. 20+ Countries. EUR$650M+ Revenue. Best of all, we continue to grow in a sustainable way. 

Keywords Studios Australia, consists of Wicked Workshop (Vic), Tantalus Media (SA, Qld, Vic), and Mighty Games. In 2023 we added over 70 new, talented individuals surpassing 250 employees in Australia. We're anticipating similar growth for 2024. Whilst we're backed by a highly successful global parent company, we still enjoy the intimacy and independent studio feels. If you're a passionate, collaborative, can-do, delivery focused individual, we'd love to hear from you. 

Job Description

As a Technical Artist with Tantalus, your role is to help build and deliver key tools, pipelines and workflows to support art creation, while also contributing to the art on projects in your domain of expertise.

• Create or re-invent art assets in your area of expertise (eg: shaders, lighting, VFX, rigging).
• Confidently communicate with other disciplines, in particular engineering, to facilitate solutions that push the project forward.
• Support art content production by advancing art pipelines, workflows and methodologies.
• Develop tools and processes that facilitate content authoring with an emphasis on user experience, quality and productivity.
• Asset optimisation, integration, performance profiling and validation.
• Collaborate with other Technical Artists to maintain and further improve on project / studio tools and workflows.
• Create and maintain technical documentation.
• Assist with asset creation or re-invention in domains outside your area of expertise if needed.

Expectations

• Proactively identify problems and propose, test and document solutions.
• Research and explore new technologies and techniques and keep up-to-date with the latest trends in game development.
• Share learnings and best practices, workflows and new tools with the wider team.
• Be available for technical support for the art team.
• Actively demonstrate a desire to learn and grow professionally.
• Contribute towards a positive and supportive company culture.
• Experience in art content creation.
• Strong attention to detail, able to multi-task and adapt to change.
• Artistic eye and solid understanding of art or animation pipelines.
• Proficiency in scripting and coding in one or more of the following - Python, C#, C++, HLSL, MEL, MaxScript.
• Knowledge of industry DCC packages – Maya, 3DS Max, Blender, Adobe Suite – with strong foundational knowledge in at least one.
• Current development experience with Unity, UE4 or UE5.
• Skills and interest in one or more areas - Shader development, Character rigging, Pipeline and tool development, Procedural asset generation, VFX / Particles, Lighting, Real-time physics simulations, Real-time rendering and post-effects, Asset optimisation and performance profiling.
• A passion for games, an interest and awareness in the latest trends, tools, technology and approaches in creating content.
• Strong time management and problem-solving skills.
• Effective communication skills.

Bonus Skills

• Experience in AAA game development
• Familiarity with Maya API
• Experience with Houdini and Substance Designer
• Experience with console development – Nintendo Switch, PlayStation and XBox
• Traditional art / drawing / painting / photography skills

Additional Information

If you'd like to know more about Keywords Studios we recommend visiting our corporate site HERE

Our recruitment process typically consists of an initial review of your application and if suitable followed with a Teams or Phone interview. For those selected to progress further it may include an online assessment, and two interviews which can be conducted onsite or remote. 

All applications will be responded to within five to ten business days where possible. For those who make it to interview stage, feedback will also be provided.

As part of our ongoing efforts to improve our candidate experience, we do randomly select individuals to participate in a very short, anonymous, survey. Your feedback is important to us and we appreciate your time providing this. 

Should you wish to discuss Keywords Studios and our opportunities prior to making an application please feel free to call our Head of Talent Acquisition, Stan Rolfe on +61 416 048 976. Leave a message and he'll return your call as soon as possible. Please note Stan is based in Perth, Western Australia. 

PERSONAL DATA PROTECTION POLICY

Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and consent to your data being managed and retained in accordance with our data privacy and retention policy https://www.keywordsstudios.com/en/applicant-privacy-notice/.

Role Information: EN

Studio: Tantalus Media

Location: Melbourne, Australia

Area of Work: Art Services, Game Development

Service: Create

Employment Type: Full Time, Permanent

Working Pattern: Hybrid

Keywords Studios is one of the largest go-to technical and creative services providers to the global video games industry. We provide integrated art production, engineering, audio services, testing, localization, and player support services for PC, Playstation, Nintendo, Xbox video games. How big are we? 17,000 employees. 80+ Studios. 20+ Countries. EUR$650M+ Revenue. Best of all, we continue to grow in a sustainable way. 

Keywords Studios Australia, consists of Wicked Workshop (Vic), Tantalus Media (SA, Qld, Vic), and Mighty Games. In 2023 we added over 70 new, talented individuals surpassing 250 employees in Australia. We're anticipating similar growth for 2024. Whilst we're backed by a highly successful global parent company, we still enjoy the intimacy and independent studio feels. If you're a passionate, collaborative, can-do, delivery focused individual, we'd love to hear from you. 

Job Description

As a Technical Artist with Tantalus, your role is to help build and deliver key tools, pipelines and workflows to support art creation, while also contributing to the art on projects in your domain of expertise.

• Create or re-invent art assets in your area of expertise (eg: shaders, lighting, VFX, rigging).
• Confidently communicate with other disciplines, in particular engineering, to facilitate solutions that push the project forward.
• Support art content production by advancing art pipelines, workflows and methodologies.
• Develop tools and processes that facilitate content authoring with an emphasis on user experience, quality and productivity.
• Asset optimisation, integration, performance profiling and validation.
• Collaborate with other Technical Artists to maintain and further improve on project / studio tools and workflows.
• Create and maintain technical documentation.
• Assist with asset creation or re-invention in domains outside your area of expertise if needed.

Expectations

• Proactively identify problems and propose, test and document solutions.
• Research and explore new technologies and techniques and keep up-to-date with the latest trends in game development.
• Share learnings and best practices, workflows and new tools with the wider team.
• Be available for technical support for the art team.
• Actively demonstrate a desire to learn and grow professionally.
• Contribute towards a positive and supportive company culture.
• Experience in art content creation.
• Strong attention to detail, able to multi-task and adapt to change.
• Artistic eye and solid understanding of art or animation pipelines.
• Proficiency in scripting and coding in one or more of the following - Python, C#, C++, HLSL, MEL, MaxScript.
• Knowledge of industry DCC packages – Maya, 3DS Max, Blender, Adobe Suite – with strong foundational knowledge in at least one.
• Current development experience with Unity, UE4 or UE5.
• Skills and interest in one or more areas - Shader development, Character rigging, Pipeline and tool development, Procedural asset generation, VFX / Particles, Lighting, Real-time physics simulations, Real-time rendering and post-effects, Asset optimisation and performance profiling.
• A passion for games, an interest and awareness in the latest trends, tools, technology and approaches in creating content.
• Strong time management and problem-solving skills.
• Effective communication skills.

Bonus Skills

• Experience in AAA game development
• Familiarity with Maya API
• Experience with Houdini and Substance Designer
• Experience with console development – Nintendo Switch, PlayStation and XBox
• Traditional art / drawing / painting / photography skills

Additional Information

If you'd like to know more about Keywords Studios we recommend visiting our corporate site HERE

Our recruitment process typically consists of an initial review of your application and if suitable followed with a Teams or Phone interview. For those selected to progress further it may include an online assessment, and two interviews which can be conducted onsite or remote. 

All applications will be responded to within five to ten business days where possible. For those who make it to interview stage, feedback will also be provided.

As part of our ongoing efforts to improve our candidate experience, we do randomly select individuals to participate in a very short, anonymous, survey. Your feedback is important to us and we appreciate your time providing this. 

Should you wish to discuss Keywords Studios and our opportunities prior to making an application please feel free to call our Head of Talent Acquisition, Stan Rolfe on +61 416 048 976. Leave a message and he'll return your call as soon as possible. Please note Stan is based in Perth, Western Australia. 

PERSONAL DATA PROTECTION POLICY

Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and consent to your data being managed and retained in accordance with our data privacy and retention policy https://www.keywordsstudios.com/en/applicant-privacy-notice/.

Role Information: EN

Studio: Tantalus Media

Location: Melbourne, Australia

Area of Work: Art Services, Game Development

Service: Create

Employment Type: Full Time, Permanent

Working Pattern: Hybrid

About Us

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

The Role

We have an exciting opportunities for 2 x Support Operations Engineers to join our growing Melbourne & Sydney Service Centre Team. 

We operate 4 days in the office/onsite with 1 day work from home on Wednesdays.

Provide Onsite and remote Incident resolution and fulfilment of onsite desktop activities and ensure the smooth operation of IT services for our customers.

Assisting remote resolver teams with activities that require physical presence, creating knowledgebase articles and process documents, reducing the volume of incidents by identifying and eliminating root cause through pro-active problem management process.  

Assist the projects team with deployment of new infrastructure (desk and server side) and act as the key technical representative of bA managed services. 

Setup new PC’s, phones, and mobile devices as per customers' existing documented processes and carry out the Software installation of preapproved desk side software.  

2+ years of experience working within a Service Desk or Field Services role.  

Basic understanding of IT Infrastructure with some experience including networking technologies such as routers and switches (switching, routing, VLAN, WLAN, WAN, TCP/IP, Radius, VPN).  

2+ years Active Directory, DNS, DHCP and group policy experience  

2+ years experience working with a ticket management system.  

Previous MSP/IT Services experience preferred

A valid Driver's Licence and your own transport

IT degree or Diploma

Valid Microsoft

VMWare, CISCO and ITIL certification desired but not essential.

blue APACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Regular social events and an awesome culture – work with a team of experts in their field
• Health Insurance discount with Medibank
• Discounts on 1000’s of products
• Novated leasing available for all employees
• Employee Assistance Program from The Mind Room
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

Please note, all offers of employment at blue APACHE are subject to Police Clearance Checks.

At CoinJar, we have provided cryptocurrency services to Australians for over a decade. Our operations ensure that all interactions, including the handling of personally identifiable data, fund transfers, and account usage, comply with regulatory requirements. Adhering to anti-money laundering (AML) legislation by conducting efficient customer onboarding and ongoing monitoring is an integral part of our business.

As the Financial Crime Support Officer, you will finalise customer onboarding, escalate matters to the financial crime team, and take proactive measures to prevent fraud and safeguard CoinJar's customers.

This full-time role is on a 6-month contract with the potential to move to permanent, offering a hybrid work arrangement between our Melbourne CBD office and your home

Responsibilities

• Conduct outbound calls to new & existing customers during onboarding and throughout the relationship.
• Document call outcomes and update customer records accurately.
• Work closely with the Financial Crime Team to relay important customer information and support ongoing compliance efforts.
• Assist the Financial Crime Operations Team as necessary.

• Minimum of 1 year experience in a similar role
• Excellent verbal communication and interpersonal skills
• A proactive approach to identifying and resolving issues
• Attention to detail
• Ability to work in a team environment

• Flexible working conditions (hybrid, work from home)
• Training & development

You will be working directly with a team of highly-skilled Desktop Support agents and be a part of a larger team of IT professionals that service our corporate infrastructure. This is a Hybrid position for our Australian office.

As Desktop Support, you will provide support primarily to our Australian employees, as well as help support employees from other locations. You will be responsible for providing technical assistance and support related to computer systems, hardware, or software. You will respond to queries, run diagnostic programs, isolate problems, determine and implement solutions with excellent customer service. 

Job Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

• Respond to queries through Zendesk and email.

• Troubleshoot and resolve issues related to both Windows and Mac OS

• Help write and maintain documentation for employees

• Help new hires and current employees with system setup and day 1 training.

• Leverage administrative software to diagnose and remediate issues

• Follow up with employees to ensure the issue has been resolved.

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there.

We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for a Desktop Support Officer to join our team to deliver high quality, onsite technical support to our customers. The role is full-time and will require you to be onsite at our customer site.

Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude. You will have the opportunity to interact with a wide array of technology which includes both mac and pcs, tablet devices, server systems, network infrastructure and voice platforms although the bulk of the server and network elements will be managed by our specialist teams.

Here's what you'll be doing:

• Ensuring the smooth day to day operations of the customers operations.
• Personable with end-users developing a friendly bond with customers.
• Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
• Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results.
• Identifying problems or requests which don't have an existing process and collaborate with your peers to develop and implement one.
• Ensuring documentation and procedures are always up to date.
• Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations.
• Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer.

Here’s what you’ll bring:

• A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices – even with your own family's devices.
• A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors.
• Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures.
• A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues.
• Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders.
• Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances.

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. 
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

The candidate may be based in either Melbourne or Sydney.

The Senior Manager, Enablement Support, will lead the establishment of a high-performing service delivery and assurance organisation aligned with the company’s Vision. This pivotal role involves defining functional processes, procedures, and team capabilities to ensure exceptional customer experiences and service delivery within SLAs.

Key responsibilities include providing leadership and development for provisioning, technical support, service management, and offshore teams. The role will also implement a robust service management framework based on ITIL best practices, encompassing operational support for Technology as a Service (TaaS).

Additionally, the Senior Manager will drive transformation initiatives to automate and enhance work practices. Collaborating across departments, they will spearhead opportunities to improve tools, processes, and staff development. Crucial to this position is maintaining an engaged workforce, negotiating cross-departmental outcomes, and championing customer advocacy.

This role is integral to supporting the expansion of our emerging products in voice, data, and mobile services.