Our client’s success is our success. And you make it happen 
 
Payment systems are complex, regulated and ever-changing. And, while we may be small, we are at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like NPP (New Payment Platform), buy now, pay later, and open banking.  
 
Our product teams are the eyes and ears of Cuscal. They’re client-focused relationship managers, serving everything from business development, marketing, fraud, and customer support. They work out what clients need, so we can build it and launch it… often, in months, not years.  
 
We are looking for a Financial Crimes Data Analyst to join our Financial Crime Team.  

As payment methods evolve, so too do the efforts of criminals in their attempts to defraud businesses and consumers.  From sophisticated online scams to identity theft and phishing. We’re looking for a Financial Crimes Data Analyst  to champion data-driven insights for the financial crimes domain, leveraging high volumes of data and storytelling expertise to support risk mitigation strategies.   

About the Role: 

• Provide data visualisation expertise using Power BI, including data modelling.  

• Drive the implementation and validation of new and emerging data sets, including the validation of proficiency of AI and Machine learning models.  

• Provide insights to management and stakeholders, such as current fraud typologies and trends to support client and internal engagement activities.     

• Represent financial crime analytics while partnering with Data Engineers and stakeholders regarding data requirements.   

• Validate fraud controls implemented by clients to ensure adherence to the Cuscal Fraud Management Program.   

• Document, deliver and refine process and procedures to create accurate and efficient insights.  

• Conduct merchant reviews for onboarding requests and ongoing risk monitoring, partnering with our clients to assess fraud and scam risks in clients onboarding their customers.   

About You: 

• Tertiary qualification in data analytics, financial crime or criminology  

• Advanced knowledge of Data visualisation tools such as Power BI   

• Proven experience in Databricks and SQL  

• Demonstrated Experience making recommendations through data driven insights 

• Experience using fraud detection systems, including rule writing  is highly regarded 

Join us at the forefront of payments 
   
Why Cuscal? 
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. 
 
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of the payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
     
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

Our client’s success is our success. And you make it happen 
Payment systems are complex, regulated and ever-changing. And, while we may be small, we are at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like NPP (New Payment Platform), buy now, pay later, and open banking.  
 
Our product teams are the eyes and ears of Cuscal. They’re client-focused relationship managers, serving everything from business development, marketing, fraud, and customer support. They work out what clients need, so we can build it and launch it… often, in months, not years.  
 
We are looking for a Fraud Analyst to join our Financial Crime Team.  
As payment methods evolve, so too do the efforts of criminals in their attempts to defraud businesses and consumers.  From sophisticated online scams to identity theft and phishing. We’re looking for a Fraud Analyst who can protect our clients by analysing multiple data sets to prevent high-risk, fraudulent activity and emerging threats across payments and digital banking channels 

About the Role: 

• Proactive analysis of multiple data sets to prevent high-risk and fraudulent activity and emerging threats across multiple channels, including cards, 3D secure, digital wallets, real-time payments, digital, account-to-account payments (BPay and Direct entry) and PayTo.  

• Detection of fraudulent activities at the earliest opportunity, deploying fast and effective fraud rule mitigants. 

• Utilise network analysis and investigative techniques to understand, detect and mitigate money mule activity.    

• Use transactional analysis to conduct merchant reviews and ongoing risk monitoring, partnering with our clients to assess fraud and scam risks.   

• Conduct trend analysis across the fraud detection systems and realign detection capabilities with various structured and unstructured data.   

• Provide insights to management and client advisory roles, such as current fraud typologies and trends to support client and internal engagement activities. 

About You: 

• Tertiary qualification in data analytics, financial crime or criminology  

• Advanced knowledge of Data visualisation tools such as Power BI    

• Proven experience in Databricks and SQL  

• Demonstrated Experience making recommendations through data driven insights  

• Experience using fraud detection systems, including rule writing  is highly regarded 

Join us at the forefront of payments 
   
Why Cuscal? 
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. 
 
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of the payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
     
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

What you get to do in this role:   

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.