We are seeking a highly skilled Business Analyst to join our team and play a pivotal role in analysing business processes and systems. Your primary responsibility will be to recommend solutions that align with our organisational goals, ensuring that our strategies are both effective and efficient. The successful candidate will work closely with stakeholders to gather requirements, document workflows, and facilitate clear communication between technical teams and business units. You will conduct thorough analyses to identify areas for improvement and help design technical solutions that meet our business needs. Your ability to translate complex concepts into actionable insights will be key to driving our projects forward. If you have a passion for problem-solving and a strong understanding of business analysis principles, we invite you to apply and contribute to our mission of enhancing operational excellence.

Key Responsibilities:

• Gather and document business requirements through workshops, interviews, and observation.
• Collaborate with technical teams to translate business needs into technical specifications.
• Identify process improvements and make recommendations based on data analysis.
• Ensure alignment between business goals and IT solutions.

Qualifications:

• 5+ years of experience as a Business Analyst, with expertise in IT systems and business process analysis.
• Strong understanding of software development lifecycles (Agile or Waterfall).
• Excellent communication skills and the ability to work with diverse stakeholders.
• Experience with business process modeling tools (e.g., BPMN, UML).

Are you ready to join Australia’s newest service provider that puts both participants and staff first? 

Be part of the Incluso service journey, where we aim to become Australia’s leading service provider in accommodation, respite, and support services. 

At Incluso Services we are focused on “Building the World that we Want” and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services. Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.

We’re excited that we are looking to expand our team and we’re on the hunt for Community Support Workers, Casual positions and Part-Time positions are available.

The Role

We’re on the lookout for experienced, reliable, dedicated, compassionate and empathetic Community Support Workers who want to make a difference by supporting our participants in reaching their aspirations and leading fulfilling lives. Shifts can very between Morning, Afternoon, Evening, Sleepover shift and Active Nights. 

What you’ll be doing:

As a Community Support Worker at Incluso Services you will be working within the community to support the day-to-day needs of our participants such as providing personal care, meal preparation, domestic assistance, social support, transport, and personal development. You'll have the opportunity to forge strong connections with your participants, gaining insight into their needs, preferences, and goals. This understanding will enable you to provide tailored support, empowering them to accomplish what truly matters to them. 

What you’ll bring:

• A passion for people and a genuine interest in responding to the needs of others.
• Strong communication abilities, both written and verbal, to effectively interact with individuals. 
• Transferable skills in providing care with compassion, empathy, and resilience.
• Physical aptitude to perform various manual tasks with ease.

• What we offer:
  We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We offer an Employee Assistance Program for support and because time out is so important.
• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.

What we would like you to have:

• Authorised to work in Australia
• Valid Australian Driver License
• An understanding of the NDIS, disability, and community services sector
• Certificate III Individual Support/Disability or studying towards the qualification will be highly regarded for these positions.
• Minimum 2-year industry experience
• Ability to actively navigate and adapt to change.
• Working with Children Check
• NDIS Worker Screening Check
• First Aid/CPR Certificate 

If you're viewing this ad and don’t quite tick off the whole criteria list BUT and you’re keen to take on a new challenge and you think you’d be a great fit at Incluso Services, we encourage you to take that leap and hit the "Apply" button. 

Apply today and help us in building an organisation that celebrates all, where inclusion is second nature, and where everyone is heard. 

When you join Incluso Services, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

If you're viewing this ad and don’t quite tick off the whole criteria list BUT and you’re keen to take on a new challenge and you think you’d be a great fit at Incluso Services, we encourage you to take that leap and hit the "Apply" button. 

Apply today and help us in building an organisation that celebrates all, where inclusion is second nature, and where everyone is heard. 

When you join Incluso Services, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

Ria Money Transfer, a proud member of the Euronet Worldwide family alongside ePay and XE, stands as one of the largest money transfer companies globally. Our mission is to provide fast, affordable, and reliable money transfer services to Australia's massive and growing migrant population. At Ria, we're driven by a passion for innovation and a commitment to excellence, making us a leader in the digital financial services space. As we continue to expand our digital footprint in Australia and New Zealand, we are seeking a Digital Product Analyst to join our dynamic team!

As a Product Growth Analyst at Ria Money Transfer, you will play a crucial role in shaping the future of our digital products. Your insights into market trends, customer behavior, and product performance will inform strategic decisions and drive our product's evolution. This position offers a unique opportunity to make a significant impact on our digital offerings, ensuring they meet and exceed our customers' needs.

• Conduct comprehensive market and competitive analysis to identify trends, opportunities, and threats, and leverage these insights to inform growth strategies and product enhancements.
• Collaborate closely with product teams, project managers, developers, and the Program Management Director for Growth, fostering a culture of innovation and continuous improvement.
• Leverage data analytics to identify user behavior patterns, conversion bottlenecks, and opportunities for product enhancements, with a focus on driving growth and optimizing performance.
• Monitor key growth metrics and support the optimization of product performance through data-driven insights and strategic adjustments.
• Contribute to the development of growth strategies by providing data-driven insights and market analysis specific to the regional market.
• Support the execution of our regional omnichannel strategy, ensuring a seamless and integrated customer experience across all platforms to drive customer retention and growth.
• Act as a key liaison between the ANZ digital team and global product leadership, ensuring strategic alignment and effective communication, particularly in relation to growth objectives.
• Collaborate with stakeholders across global and regional teams to ensure strategic alignment and support growth initiatives, including product development, marketing, and customer service.
• You will be our product's eyes and ears, expected to deeply understand user experience on a cohort-by-cohort level and translate these insights into actionable growth strategies.

Who You Are

• Proven experience in mobile/web app product management, analysis, or growth analysis, ideally within the digital financial services sector.

• Strong analytical skills and proficiency with data analytics and funnel tracking tools.
• Excellent communication and collaboration abilities, with a track record of building strong cross-functional relationships.
• Forward-thinking, with a keen eye for emerging market trends and customer needs.
• Adaptable and resilient, with the ability to navigate ambiguity and change in a fast-paced environment.
• Innovative and strategic thinker with a passion for identifying growth opportunities and scaling digital products.
• Experience working with tools such as Amplitude, Jira, Coda, Segment, Google Analytics, Power BI, or similar to track and analyze product performance and growth metrics.