Introducing a rare opportunity to become a part of the elite timepiece brand. I am seeking a passionate and knowledgeable Full Client Advisor to join a new boutique based in Collins Street. 
The Company A renowned brand synonymous with precision and style, this luxury timepiece manufacturer is celebrated for its exceptional craftsmanship, innovative designs, and a rich heritage that has captivated watch enthusiasts worldwide. With a commitment to excellence and a passion for horological mastery, this brand has consistently pushed the boundaries of innovation and garnered a reputation as a leader in the world of luxury watches.
The Role  Provide an exceptional level of personalized service to clients, ensuring their needs are met with the utmost professionalism and attention to detail. Cultivate strong relationships with clients, demonstrating an in-depth understanding of their preferences and desires. Act as a brand ambassador, sharing your expertise and passion for luxury timepieces to inspire ... Click here to view more detail / apply for Luxury Client Advisor ? Premium Timepieces

At the forefront of digital media transformation, VIQ Solutions is a pioneering technology firm dedicated to enhancing the operational efficiencies of organizations across multiple sectors, including criminal justice, legal, insurance, corporate finance, media, and government. Our unique position in the market allows us to assist agencies in transitioning to a technology-driven workflow, capturing, managing, sharing, and creating digital evidence with increased efficiency and reduced costs. With innovation as our core, VIQ ensures the secure management of the spoken word and image, delivering valuable, actionable information through our comprehensive workflow solutions.

Position: ICT Support Specialist

Location: Brisbane City, QLD

Role Summary:
We are seeking a skilled ICT Support Specialist to join our dynamic team. This role requires a proactive approach to maintaining and enhancing our IT infrastructure, ensuring seamless support and optimized workflow systems in a secure and efficient manner.

Key Responsibilities:
• Lead the resolution of system problems by diagnosing, testing, and troubleshooting issues, focusing particularly on the integration of our digital media transformation platforms.
• Develop and refine operational procedures and application software, tailoring guidance and training to suit the needs of a technology-driven environment in criminal justice and other sectors.
• Evaluate and resolve technical challenges involving software, hardware, and network systems, ensuring alignment with digital security protocols and system configurations unique to our service offerings.
• Optimize the performance of desktop environments, database systems, and security frameworks to support the capture and management of digital evidence.
• Contribute to the continuous improvement of our IT infrastructure by identifying opportunities for enhancement in line with emerging technologies and organizational objectives.

Additional Responsibilities:
• Work collaboratively with cross-functional teams to support the development and deployment of new digital tools and systems.
• Maintain detailed documentation and system logs to ensure compliance with regulatory standards and internal policies.
• Provide expert advice and support in the configuration and maintenance of system security measures, reflecting the high stakes of managing sensitive digital evidence.

Hours of Work: This is a full-time position, typically involving 38 hours per week.

Compensation: An annual salary range of $80,000-$90,000 plus superannuation, commensurate with experience and qualifications.

Required Qualifications:
• A bachelor's degree or higher in Information Technology, Computer Science, or a related field.
• A minimum of 2 years of experience in an ICT support role, preferably in an environment dealing with digital media or data management.

Personal Attributes:
• Analytical thinker with a problem-solving mindset.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• High attention to detail and a commitment to delivering high-quality results.

Application Process: If you are driven by innovation and ready to contribute to a team that influences critical sectors through technology, please submit your resume and a cover letter outlining your suitability for the role to [Insert Application Email/Link Here].

Join us at VIQ Solutions and be part of a future where technology transforms the integrity and accessibility of digital evidence worldwide.

Bridgestone Mining Solutions Australia (BMSA) is a market leader in the OTR (Off the Road) Tyre industry and is renowned for its global reputation for quality products, continuous improvement & cutting-edge application of technology.
Otraco (a subsidiary of BMSA) is a world leading provider of Earthmover and Off-road tyre management services to the mining industry.
We have an amazing opportunity for an autonomous, astute and proactive L&D Specialist to join our People, Culture & Governance (PC&G) Team. This role can be based in Western Australia (Kewdale in Perth) or in NSW (Sydney Olympic Park in Sydney or Mt Thorley in the Hunter Valley).  
By working closely with various leaders across the organisation you will have the opportunity to provide strategy and advice on operational training. You will also be responsible for the design of learning, development and training experiences for all employees
... Click here to view more detail / apply for Learning & Development Advisor ? People Services

Location: Brisbane, QLD
Salary Range: $88,923 - $92,670 Attractive Superannuation
Contact Officer: Anita Allen - ,

The Operations Support Officer is accountable to the Assistant Director Operations, assisting with the coordination of operational and administrative functions that support the delivery of mental health clinical services to Open Arms clients.  The Operations Support Officer assists the administrative support team to provide efficient and professional support services to the 24/7 Client Assist Contact Centre and is responsible for assisting in the preparation and reporting of client service, staffing and financial activities.   Duties

Be responsible for performance reporting: extraction of data for preparation and distribution of performance reports across contact centre functions.
Assist with processing of administrative and technical functions for the Client Assist Contact Centre, sharing responsibility for the day-to-day operational support of the Client Assist service.
Develop a

... Click here to view more detail / apply for APS 5 Operations Support Officer

17th October,
About Everyday Independence With over 40 hubs across Australia, Everyday Independence is a dynamic organization committed to changing the game for people with disabilities. Working in the social model, our united team of talented change-makers is on a mission to make inclusion possible for all Australians.    About The Role We are looking for an experienced Behaviour Support Practitioner to provide life-changing therapy to NDIS participants in  South Morang, Reservoir, Epping and surrounding areas. This position is full-time or part-time (4 days per week). This position is full-time or part-time (4 days per week).     Your Everyday As a Behaviour Support Practitioner at Everyday Independence, no two days will be the same:

Working in the social model means youll work in diverse settings; from homes and schools to playgrounds, workplaces, and community centres
Utilizing assessment and intervention skills to support participants in

... Click here to view more detail / apply for Behaviour Support Practitioner ? North Eastern Melbourne

Full Time Fixed Term Position - January
Band 4 - Salary Range $72,119 to $76,460 per annum 11.5% Super ADO
Salary offered will depend on level of skills and experience.
About Melton City Council
The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality one of the fastest developing in Australia. Our organisation strives to provide our community with state-of-the-art amenity and facilities, engaging health and wellbeing options, and support to become active members of our Lifelong Learning City.
We invest in innovation, offering professional and personal development, and generous leave and flexibility to staff, while also fostering a collaborative and inclusive culture. Youll be able to work close to home in a dynamic setting featuring cafes and retail options set amongst heritage buildings and open green






... Click here to view more detail / apply for Business Support Officer (Engineering & Asset Services)

About the Company
Davidson is working with a state government client who is seeking an experienced Finance Advisor. About the Role
This role supports financial leadership and provides advice and business analysis in matters relating to all financial, service costing, system development and funding models. This role also provides periodic financial management and performance reporting support by negotiating, managing, and maintaining the budgetary, activity and financial plan for these services to maximise the ability to deliver services within the funding constraints approved by the department.
Key Duties will include but not limited to

Develop a robust knowledge of the business and continuously improve professional capability in consultation with the Finance Business.
Manager to enable the provision of advice and analysis to key stakeholders, including detailed understanding of cost structure and operational drivers.
In collaboration with the financial performance team and other stakeholders, develop,
... Click here to view more detail / apply for AO7 Senior Finance Business Advisor

The Department of Local Government Sport and Cultural Industries (DLGSC) acknowledges the Aboriginal people throughout Western Australia as the Traditional Owners and Custodians of the lands, waters, and communities in which we operate. We pay our respects to all Aboriginal people and their cultures, and to Elders past and present.
About the department
Were a very diverse agency that contributes to a better Western Australian community through, among other things, providing opportunities for everyone to engage in a range of sporting, recreational, cultural, and artistic programs and activities.
Staff in our department work across the areas of local government, sport and recreation, culture and the arts, racing, gaming and liquor, multicultural interests, specialist Aboriginal projects and engagement, regulatory reform, infrastructure and state records.
Our work touches on amazing projects like development of the new Aboriginal Cultural Centre, delivery of major international sporting events and helping
... Click here to view more detail / apply for Regional Support Officer

Shepparton Christian College (VIC) is a vibrant, well-established, independent, faith-based college for students from Foundation (Prep) to Year 12. Our school, with its strong community focus, excellent academic outcomes, and great facilities, offers a supportive and inclusive work environment. Being a part of the Shepparton Christian College community means you work with others who are passionate about teaching and learning and enjoy working in a strong, values-driven culture.

We are currently seeking enthusiastic, passionate and suitably qualified staff to join our team as:

Learning Support - 5 days a week (0.82 FTE - 8:15 am - 3:15 pm)
School Hours Monday - Friday, ONGOING

Please note that this position includes 12 weeks' leave during the school holidays.

This position is ongoing and will commence Term 1, 2025

Applications:
Your application must include:

- Covering letter addressing Key Selection Criteria
- Non-Teaching Form
- Resume, including contact details for professional referees.
- Please note that the Non-Teaching Form and Key Selection Criteria are available on our website - www.scc.vic.edu.au/employment

Applications Close Tuesday 18th November 2024

Suitable applicants may be interviewed before the close date.

All Key Selection Criteria questions and resumes are required to complete your application.

‘Our school community promotes the safety and wellbeing of all children’

Shape Your World
At Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress. The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper, world-shaper.
As a leader within Alcoa, you can help fulfill our purpose and realize our vision to reinvent the aluminium industry. Be part of the team that is helping shape a better workplace with a better work-life balance and the equal opportunities that help everyone thrive. You have the power to shape things and individuals to make them better.
The Senior Scientist - Fauna will report to the Mining Studies Manager and will be responsible for delivering fauna-related studies to support mining approvals. This data will be crucial for implementing fauna management plans and informing mine planning constraints.
The role requires strong analytical, problem-solving, and project management skills to execute fauna assessments for ... Click here to view more detail / apply for Senior Environmental Advisor ? Fauna

Milestone IT is currently working with this brilliant organization that right now has an exciting opportunity for an experienced IT Helpdesk Support on a part-time basis to work on Saturdays and Sundays for an afternoon shift.
Please note the candidate would be required to attend an Initial 3 weeks of full-time training Monday to Friday on-site
Working with a small team of IT specialists, you will be Providing Level 1 support to users both on and off-site.
Key Responsibilities include:

Providing IT support over the phone
Providing first level support and logging the tickets
Provide excellent customer service
Providing hands-on hardware and software support
Installing, moving, adding, and changing equipment and software
Maintenance of Client's Network
Performing proactive and reactive troubleshooting to identify potential problems

Skills we are looking for:

Detailed knowledge of Ticketing System

... Click here to view more detail / apply for IT Helpdesk Support (Part-time/Weekend)

06th November,
About DBG Health & Axe Health Services:   DBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne. With a team of over 1,000 dedicated professionals, we are committed to delivering affordable and innovative solutions that enhance the well-being of our customers. Axe Health Services, a subsidiary of DBG Health, deliver comprehensive solutions, conveying a full spectrum of services tailored to the pharmaceutical industry. Provided by, and not limited to, PharmaPrograms, Farmaforce and Wellness for Life, our end-to-end offering seamlessly consolidates all requirements into a single provider. This gives our clients and customers access to a unified service platform, which provides a streamlined and cohesive multi-channel approach to managing projects.  About the role:   Play a pivotal role supporting our Nurses after they have conducted GP clinic visits by ensuring the clinics follow up with patients identified as at risk, facilitating better
... Click here to view more detail / apply for Reframe Nurse Program Support Coordinator

Golding is a successful mining, urban and civil infrastructure project management services business with projects and operations across Queensland and South Australia. We are reliable and cost effective, working hard to achieve successful outcomes for our clients by working with them in ways that create and deliver value.
Due to recent internal structural change, Golding currently have an opportunity for a  HR Advisor  to join our HR team based in Brisbane. 
Reporting to the HR Manager (Support), the successful candidate will have strong and demonstrated capability in being able to provide effective HR advice and support to leaders across multiple project and operational sites.  You will be enthusiastic, motivated to succeed and have a high attention to detail.  Experience in a projects-based organisation along with the ability to dealing with confidential and sensitive business matters will be an advantage.  A proactive and organised work style along with
... Click here to view more detail / apply for HR Advisor

Our collaborative culture sets us apart. We help experts become true specialists and provide the long-term structure and platform to accelerate their success.
We are currently seeking to recruit a Senior Support Engineer to manage and deliver technical solutions to the Colliers Australian Engineering and Design team. This newly created role will play a crucial part in supporting our rapidly expanding E&D business across Australia. Reporting to the IT Infrastructure Manager, your focus areas will include network, infrastructure, applications, cloud technologies, and security. Additionally, the role involves performing regular audits, ensuring compliance, and collaborating with the service desk and service line representatives to ensure applications are fit for purpose and running smoothly.
Key responsibilities

Recommend improvements to existing applications and prepare proposals for new software development projects.
Manage E & D technical support and coordinate resolutions with E & D National System.
Monitor and
... Click here to view more detail / apply for Senior Support Engineer

This role is originally known as Manual Integration Team Support Officer, is a critical role within our organization, responsible for managing the setup of data that facilitates the end-to-end assignment generation process. This position ensures accurate and timely payroll and billing processes, while maintaining compliance with all relevant internal policies and regulatory requirements.
Client Details
We are the world's leading recruitment agency with more than 32,000 passionate full-time employees in thousands of branches across 60 countries. We are committed to connecting organisations with the talent needed to succeed.
In Australia, our network of offices across the country allows us to support you no matter where you are. Our local teams understand the Australian market and are busy connecting people with jobs and jobs with people every day.
Every year in Australia alone, we help thousands of people get into exciting new careers. At any given time, ... Click here to view more detail / apply for Project Support Officer (12 Months Max-Term)

Vestas Australia is looking for a Lead Product Readiness & Technical Support.
This role involves providing technical and operational support for day-to-day site installation activities across the APAC region. It includes engineering implementation and operational readiness for tools and wind turbine generator (WTG) platforms, as well as the creation of technical documentation. Responsibilities also encompass the prioritization, development, implementation, maintenance, and continuous improvement of products, tools, and materials.
Responsibilities:

• Ensure compliance with legal requirements, construction and safety codes, and other regulatory requirements
Provide day-to-day Site Installation technical support
Work closely with the LEAN team for site execution optimization & management
Implementation and management of new engineering initiatives (e.g. Tools, Materials and products)
incl. time, cost, and quality impact
Development and implementation of site execution cost-saving initiatives
Progress reporting to Senior Management
Provide clear direction for Vestas site personnel (if and where applicable)
Maintain a good working relationship with the client (if and where applicable)
Support all operational stakeholders across the APAC region (e.g., Sales, bid and sourcing
department)
Engage and influence internal, external, local, and global stakeholders to take appropriate action to
improve overall reliability and customer satisfaction.
Supports the business case creation, validation, and escalation of solution development and upgrades
associated with turbine components.
Qualification:
Minimum 5 years' experience in a similar position.
• B.S. or M.S. in Engineering from an accredited university• Professional technical understanding of Wind Turbine mechanical and electrical systems, root cause
analysis, reliability engineering, fault analysis, and solution development
• Professional methodical and problem-solving skills; ability to develop clear and repeatable solutions to
complex problems and use sound judgment in choices
• Experience in providing general administrative and technical support.
• Advanced IT skills, e.g. MS Office, MS Project user or key user.
• Preferably first experience in people management, alternatively strong interest in it.
• Cost awareness and customer orientation.
• Managed teams in a major project portfolio environment,
• Developed and implementation of best practice systems and procedures.
• Managed sub-contractors in remote site locations e.g. crane, excavation, electrical, civil.
• Management and reporting of budgetary requirements.
• Experience providing service with direct customer interface.
• Experience in high-pressure situations in major construction management environments.
Competencies:
•Be the point of contact for Global construction interphases (LEAN, InCom, Product Management, VPS,
factories, etc.)
• Provide effective support that achieves a highly aligned, engaged, and motivated installation team
that produces high-level results against Key Performance Indicators and Operational Objectives.
• Management and implementation of product updates and engineering solutions which include. Tools,
Material and products (internal or external)
• Support and technical documentation discussions and improvements
• Support in compiling internal and external reports to communicate improvements
• Analyse, manage and mitigate risks (Time & cost) - where applicable
• Be the escalation point for operational topics during the execution phase
• Improve safety culture within the organization.

Additional information:
• All potential employees will be subject to undertaking a full medical assessment to be considered for this role.
• Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including before the advertised closing date.

What we offer:
• A positive safety cultures
• Diverse and fast-paced work environment
• An opportunity to work with the world leader in wind energy.
• The opportunity to further develop your skills and professional development.
• Global career progression prospects.
• Diversity and Inclusion

Additional information:
• All potential employees will be subject to undertaking a full medical assessment to be considered for this role.
• Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including before the advertised closing date.
Our Benefits

Join the World's Leading Wind Energy Solutions Provider
Excellent Career Development opportunities both Nationally and Globally
A workplace that embraces Diversity and Inclusion
Flexible workplace arrangements
13 weeks Paid Primary Carers Leave
3 weeks Paid Secondary Carers Leave
Employee Assistance Program

Vestas is an equal-opportunity employer. We are dedicated to attracting, retaining, and developing our people. Applications are encouraged from all sectors of the community and we strongly encourage applications from those who identify as being Aboriginal or Torres Strait Islander.
BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, www.vestas.com/en/careers/job-openings

About Vestas
Vestas is the energy industry’s global partner in sustainable energy solutions. We specialize in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than our competitors in the renewable energy arena. We consider ourselves forerunners within the industry, as Vestas continuously aims to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, Vestas has an unmatched history demonstrating our expertise within the field.
With 29,000 employees globally, Vestas is a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce that embraces all social identities and is free of any discrimination. We commit to creating and sustaining an environment that acknowledges and harvests different experiences, skills, and perspectives, and gives everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.

Posted: 01/11/


15/11/

Salary: $ - $

Job Type: Permanent - Full Time

Location: Toowoomba

Job Category: Housing & Homelessness


  Life at Vinnies
At Vinnies, we are what we do. We believe in making a difference. We are one of Queenslands most-loved charitable organisations and are committed to leading with our values and mission at heart. We work together to build a legacy that we can be proud of, supporting those in need within our communities. Our companions are why our journey started, striving to shape a more just and compassionate society. Our employees, members and volunteers are the reason our journey continues, and why we will succeed.
    What we can offer you

Work with a purpose not your average organisation and not


... Click here to view more detail / apply for Crisis Support Worker

Are you ready to make a difference while having a blast? Were looking for enthusiastic individuals to support children during the school holidays. If youre passionate about fun, creativity, and helping kids thrive, this role is for you!  
About the role   As a Youth Program Support Worker, youll be working as part of a team being a superhero for children aged 5 to 18 with a range of disabilities. Your mission? To keep our awesome kids engaged and entertained with loads of exciting activities!  
This role operates during school holidays at Hervey Bay Special School, from Monday to Friday, 9 AM to 3 PM.  
What Youll Do:  

Provide personal care and assist with toileting as required
Meal prepping, baking delicious treats, and maintaining a clean environment
Offer emotional support and encouragement
Assist with mobility and communication needs
... Click here to view more detail / apply for Youth Program Support Worker

Description Due to an internal promotion, we are seeking a dynamic and eager HR professional to join us on our commitment to excellence. If you're ready to step into a pivotal role where you'll have the opportunity to proactively shape our company's culture and drive strategic people decisions, look no further! We're excited to introduce a fantastic opportunity for a People Advisor to join our dynamic Business Partnering team.  We are part of a large People & Culture division suited to aspiring HR professionals to gain generalist development or discover areas of specialisation that might be of interest. This role will be based in Toowong. 
About Us
At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, ... Click here to view more detail / apply for People Advisor

An awesome way to get into such a rewarding industry!
Earn while you complete a Certificate III in Individual Support
Work with one of Australias largest disability providers
Supportive and friendly environment!
Min 20hrs per week- Mon-Fri business hours only
Enjoy working with a great team!


The Traineeship
We currently have an Individual Disability Support traineeship opportunity based in Toowoomba. You will have the chance to work with one of the largest disability service providers in Australia whilst completing a Certificate 3 Individual Support. The team you will be working with are very supportive and enthusiastic. They will be able to guide you and provide you with a wealth of knowledge along the way.
In this Traineeship you will learn how to provide support in our Learning & Lifestyle Centre; assisting activities designed to help the people we

... Click here to view more detail / apply for Individual Support (Disability) Traineeship

Benefits:


Career development
Permanent Role - Great salary and employee benefits on offer
Onsite Parking based in Mt Gravatt
 
About the Company:
Our client is an industry leading company who prides themselves on always putting their people first.  The position is working in a highly experienced and collaborative HR team offering great opportunities for career development.
About the Role:
This position is responsible for developing and implementing human resources systems to manage a range of HR functions ensuring compliance, best practice, leadership alignment and employee engagement.  As the HR Business Partner you will be providing professional HR advice, support and coaching to all sections of the operations, including leaders, on a range of systems, processes, matters and issues.
Accountabilities:


Develop, Implement, Monitor and Review the Employee Engagement Experience System ensuring smooth transition from one process to the next, including the
... Click here to view more detail / apply for Senior HR Advisor

16th October,
James Hardie Industries is the worlds #1 producer and marketer of high-performance fibre cement and fibre gypsum building solutions. As a local manufacturer, trusted innovator and industry leader James Hardie empowers homeowners and trade professionals to achieve dream modern homes with premium quality solutions that deliver endless design possibilities, trusted protection, and long-lasting beauty.    With a diverse workforce of employees across Asia Pacific, our company culture is built on providing a foundation of Zero Harm and creating a positive impact in communities. We have a relentless focus on achievement, learning and continuous improvement. The Opportunity Reporting to the Technical Support & Claims Manager, you will provide value add technical phone and email support to both internal and external stakeholders to ensure excellence in customer service and drive the growth of James Hardie. Your day to day will involve speaking with customers such as architects, builders,
... Click here to view more detail / apply for Graduate Engineer ? Technical Construction Support

Posted: 28/10/


31/12/

Job Type: Permanent - Full Time

Location: Melbourne, Victoria

Job Category: Administration and Office,Banking and Financial Services,Call Centre and Customer Service


About Liberty
At Liberty, were all about helping people achieve their financial dreams. As Australias top non-bank lender, weve been empowering over 850,000 individuals with our innovative loan solutions for years. Were passionate about creating flexible products and providing exceptional experiences for our customers.
Our team is a close-knit community that thrives on collaboration and support. We live by our valuesFairness, Learning, Accountability, Investment, and Resourcefulness (FLAIR) which guide everything we do and how we treat one another.
The Opportunity
Were growing fast and looking for enthusiastic folks who want to kick-start their finance careers while making a positive impact. At Liberty, youll find

... Click here to view more detail / apply for Customer Advisor (Graduate Role)

POSITION DESCRIPTION

POSITION TITLE: SUPPORT ENGINEER

POSITION OBJECTIVE
To contribute in a meaningful way to the Netcare Purpose. The Netcare Purpose is to provide technology strategy and execution that empowers business success for our clients by being more productive and more secure.
This is achieved by Managing and facilitating the completion of Customers’ support requests. The Support Engineer will manage the Customers’ expectations throughout the process and strive to maintain high Customer Satisfaction levels. The Support delivery area helps shape the other delivery areas via their feedback.

REPORTING STRUCTURE
This position reports directly to the Service Desk Manager, indirectly to the Operations Manager.

PRINCIPAL DUTIES
? Perform scheduled or reactive onsite service calls.
? Provide reactive remote support services.
? Advise and train Customers on how to use information technology.
? Analyse and solve various IT problems.
? Install and troubleshoot Customers’ IT hardware and software.
? Providing services which are fit for purpose, practical, cost effective, comply with relevant regulatory standards, and comply with WHS and Quality Control requirements.
? Provide regular ticket reviews and reporting to the Operations Manager and Director as required.
? Escalate major moves, adds, or changes to the Technology Alignment and vCIO departments.
? Provide continuous feedback on; recurring customer issues, customer dissatisfaction, process
inefficiencies, lack of documentation, to the other delivery areas as required.
? Maintain high positive Customer and user satisfaction and relationships.
? Keep abreast of the development of relevant IT and telecommunication systems, hardware and software applications within the industry.
? Implement, participate, and promote Quality Assurance (QA) objectives, processes and procedures of the Company.
? Conduct thorough checking and self-checking of information and documentation.
? Keep documentation accurate and in good order.
? Assist in the training, mentoring and development of staff.
? Perform general office duties as required.
? Liaising with, managing, and advising customers, other consultants, and contractors and attending meetings as required.
? Perform other appropriate duties and responsibilities as assigned by the Operations Manager.
? Adopt continuous learning and improvement processes in all aspects of the position.
? Implement, participate, and promote Company Policies and Procedures, including Work Health and Safety (WHS) requirements.

KEY SKILLS & EXPERIENCE

QUALIFICATIONS
? Tertiary qualifications in Computer Science/Information Technology or equivalent.
? Appropriate Driver's License based on primary role location.
? Computer-related industry certifications.

EXPERIENCE/SKILL LEVEL REQUIRED
? 5 years plus previous experience in IT administration and/or technical support experience, or equivalent.
? Strong all-round knowledge of IT and telecommunications infrastructure, hardware, and software applications.
? Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system.
? Demonstrated experience with web and internet technologies.

APTITUDE & INTERPERSONAL SKILLS
? Strong communication (written and verbal) and interpersonal skills.
? High level organisational, project management, coordination, and prioritisation skills.
? Strong problem-solving skills and self-learning.
? Show initiative when undertaking tasks.
? Able to work well both within a team environment and autonomously.
? Good task management and multi-tasking skills.
? High degree of confidentiality.
? High degree of punctuality.
? Ability to take, interpret and follow instructions.
? Customer service orientation.
? Ability to work with staff at all levels of the Company.
? Committed towards undertaking duties efficiently with a strong attention to detail.
? Professional personal presentation.
? Awareness of and ability to work in accordance with Company Policies and Procedures.

KEY PERFORMANCE INDICATORS (KPIS)
? Productivity (expected range 80%+ utilisation rate)
? Customer and staff satisfaction.
? Adherence to following, improving, and documenting Customer and internal procedures.
? Achieving time and budgetary targets.
? Consistent daily approach to triage tickets and tasks.
? Satisfactory management of Customers’ expectations.
? Contribute to, and embrace, the culture of Support Team KPI’s.
o Tickets open/closed per day (Lower/Higher)
o Average Resolution time (Low)
o Customer satisfaction (High)
o Users managed per Support Engineer (High)
? Satisfactory contribution to identifying patterns and issues in our process and delivery.
? Satisfactory amounts of tickets completed daily.
? Satisfactory achievement of ongoing targets, goals, and objectives as set by the Operations Manager and the Director.
? Following of instructions and completion of tasks in a timely, accurate and efficient manner which meet the requirements of the company, customer and required regulatory standards.
? Following, utilisation and promoting of Company Policies and Procedures, Work Health and Safety (WHS) requirements.

Salary: $96,000 plus Super

Job No:
Sydney - Inner Suburbs & CBD
Max Term Full Time
Insurance
Pay Band 2












We have multiple exciting opportunities for Claims Support Officer to join our Team in Sydney. These roles are 6-month contact opportunities. 
Position Overview:

Job Title: Claims Support Officer
Location: 10 Shelley Street, Sydney
Salary: $76,400 inclusive of 11.5% Super
Work Arrangement: Hybrid role with mix of Work from Home and in Office, (post probation period)
Shift Patterns: Full-time 37.5 hours per week - Monday to Friday

This is an exciting opportunity for someone who enjoys working in a friendly and busy team environment and would like to enhance their career with a well-respected company.
What




... Click here to view more detail / apply for Claims Support Officer