SCOPE: • The Customer Support Engineer position directly reports to the VTA’s Project Manager and supports ADB products in customer locations for product support, field testing and/or commercial deployments. RESPONSIBILITIES: • Provide technical support for ADB customers working with complex RF and IP networks and systems. Tasks include: o Answering technical questions either on the phone, e-mail, and on-site o Establishing and apply procedures to restore the operation of deployed ADB products o Using advanced troubleshooting methodologies and techniques, determining the nature of customer issues (root cause) resulting from the interaction of ADB products with other system components within complex RF and IP networks o Perform maintenance of Headend, Datacenter and Customer Premise Equipment products o Act as customer point of contact when an internally coordinated effort is required to resolve customer issues o Advocating internally within ADB engineering for changes to improve customer experience when best practices can be identified while working with ADB customers and other ADB engineers • Setup, conduct and record lab tests for RF and IP products within the ADB product portfolio • Independently diagnose and resolve product issues, as well as work with ADB engineering development teams, customers, and other field engineers to create optimal solutions • Using advanced troubleshooting methodologies and techniques to conduct log file analysis, database research, and use other mechanisms to diagnose and resolve issues • Effectively communicate technical issues to internal and external partners, must be able to communicate both verbally and in writing including writing professional procedural documentation and technical descriptions as necessary • Occasionally deliver presentations to internal and external audiences on issue resolution, risk analysis, technical proposals, etc. • Perform other duties as assigned by the Engineering Operations Manager REQUIREMENTS: • Must possess a valid Driver’s license • Must possess a valid Passport • Travel: 5 years) in the Cable IT field. PREFERRED EXPERIENCE: • Must have a proven track record of successful troubleshooting, issue resolution and root cause analysis within complex IT and RF environments, with particular focus on hardware appliances in IPTV and SAT TV industry technologies • Understanding of STB operational behavior: Tuning, Conditional Access, return-path communication • Knowledge and experience in Set-top box architecture, SAT & IP network topologies, common system components, content delivery mechanisms • Ability to research, absorb, and apply industry standards that frame the operations of ADB STB products such as, Satellite and IP video delivery, overall knowledge about digital media transport and compression formats • Knowledge of Linux systems administration and command line interface use. Including some knowledge of shell scripting. • Experience with virtual machine and High Availability (HA) environments. • Competent knowledge of SQL.

ABOUT THE ROLE:
Global Disability offers work to experienced Residential Care Officers offering work to suit your individual lifestyle and commitment. We have a wide range of shift work to different areas of Sydney. We require staff with minimum of 3 years experience caring for clients with Disabilities and hold a relevant tertiary qualification. Ideally, you will have support work experience. You must also be available to take a variety of shifts including nights and weekends.
ESSENTIAL REQUIREMENTS:
• Previous experience in behaviour support
• Current first aid certificate
• Must have a current Working with Children Check and National Police Check
• Must have an NDIS Worker Screening Check
• Covid 19 Vaccination Certificate with 3 doses
• Capacity to identify and manage risks to ensure safety for all.
• Excellent written & verbal communication skills and good command of the English language

The Opportunity
Worldline, Europe’s leading payments company, has recently brought its market-leading platform to the Australian market. This expansion has created an opportunity to build a truly global workforce, integrating Worldline Services Australia our Australian operations into a seamless international team.
Our advanced support specialists under Worldline Services Australia entity, a part of Worldline group needs to qualify all the production issues escalated by Regional Support regarding our Front to back payment solution and develop/propose way for mitigation when possible.

Annual Salary - $80,000 - $90,000 + super

Key Responsibilities:
• Provide advanced software support for payment solutions (Front to back) offered by WL.
• Troubleshoot software issues reported by WL our customers and partners through our Regional WSA Support, related to terminal payment software & platform: analyze communication traces, application logs, review source code/specifications and provide solutions in a timely manner.
• Ensure the quality of requests escalated (defect, enhancement, configuration…) with a deep analysis & conclusion to the appropriate stakeholders.
• Closely work with Operations to mitigate impact on production issues.
• Develop/update tools for troubleshooting or internal use.
• Where appropriate, review, create and distribute guidelines & best practices.
• Identify opportunities to improve service efficiencies.
• Provide ad-hoc training when necessary.

Behavior skills:
• Strong communication skills mandatory
• Candidate must be an effective communicator (both verbaland written)
• The role entails frequent communication with diverse stakeholders including 3rdparties, Operations, R&D, Project Managers, Customer Success Managers, teams in charge of provisioning, L1 regional support...
• Ability to translate technical information to a non-technical audience and vice versa
• Someone who exhibits self-motivation skills
• Ability to work collaboratively with other departments to resolve complex issues.
• Ability to manage priority conflicts and set appropriate expectations.
• Results driven
• Quick learner
• Analytical and logical
• Team player

Education Qualifications / Experience Requirements:
• Problem solving skills
• Experience in troubleshooting software issues
• Proficiency in C/C++, Python, shell scripts development
• Proficiency in Linux environments.
• Experience in Oracle or PostgreSQL.
• Experience in TCP/IP and SSL/TLS communications, understanding of TCP/IP and SSL/TLS
• Knowledge in payment solutions & cryptography would be ++

Perks & Benefits
At Worldline Services Australia you’ll get the chance to be a part of Worldline group which is at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career..
• 12 weeks of paid parental leave for primary carers
• Lifestyle leave
• Employee stock purchase plan
• Access to Employee Assistance Program (EAP) plus more

Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at careers.worldline.com

Who are we?  

Humanforce provides the market leading, employee-centred, intelligent, and compliant HCM suite for frontline and flexible workforces, offering highly configurable, best-in-one WFM, HR and Payroll - without compromise. Humanforce was founded in 2002 and has built strong foundations with our 2300-strong customer base and over 600,000 users across a wide range of industries, including aged care, childcare, hospitality, retail, local government and more. Today, we have offices across Australia, New Zealand, and the United Kingdom. 
 
Our vision is to make work easier and life better by focusing on the needs and fulfilment of frontline workers, and the efficiency and optimisation of businesses. 
Humanforce solutions are designed to help clients drive engagement and productivity for their frontline workforce, with an intelligent, cloud-based platform for employers and managers, and a user-friendly mobile app, specifically designed for employees in their flow of work. 
 
We are on a mission to deliver an exceptional employee experience for workforces by offering a compelling employee value proposition and great work effectiveness through connection, development and wellbeing while delivering intelligent manager automation to drive cost optimisation, increased productivity, and growth, and enhance compliance confidence for businesses as they adapt to evolving challenges and objectives. 

 

The Team 

Humanforce is growing and is on the hunt for an exceptional Application Support Analyst that will be responsible for customers using our intelliHR product. The intelliHR platform adds value through the automation of traditionally manual HR processes, capturing critical people and performance data not typically available or visible to businesses today. intelliHR utilises cloud-based tools for real-time collection and reporting of data. You'll join our broader Humanforce Technical Support team, but focus on customers using the intelliHR product.

 

Who you are?  

Our application support analyst if focused on providing top-notch support to our intelliHR customers. You are customer obsessed and care deeply about creating memorable experiences for all customers. You ideally have experience working in a technical or application support role, troubleshooting and building solutions for external facing customers. You are passionate about educating our team and customers through training and knowledge sharing.  

 

What you will do?

• Nurture positive and productive relationships with our existing client base through exceptional service to ensure retention of existing customers and the promotion of Humanforce to customer networks.
• Increase product knowledge across the customer base through a combination of educational support and ongoing contribution to the customer facing knowledge base.
• Contribute to Humanforce reputation for industry-leading service through deep product knowledge and timely resolutions to customer queries.
• Consistently improve and streamline internal processes that will aid the support team.

 

What you will need?

• 1-3 years of experience in a similar role within the SaaS industry.
• Balance of technical knowledge and business acumen
• Customer-first approach
• Proactivity, self-starter with excellent prioritisation skills
• Ability to digest technical information and relay this to non-technical people
• Excellent communication skills with the ability to engage, influence, and inspire partners and
• stakeholders to drive collaboration and alignment
• Ability to quickly learn and use various systems
• Strong data manipulation/excel skills
• High degree of organization, individual initiative, and personal accountability
• Experience successfully working in teams to resolve complex issues.
• Proven track record of supporting end users to achieve outcomes through the use of technology
• Experience developing user guides as part of an online knowledge base

 

Some ‘nice to have’s:

• Experience or keen interest in HR/Payroll technology

 

Our values  

• We are bold  
• We are all in  
• We are customer obsessed  
• We do what we say  
• We are good humans  

 

Our approach to flexibility  

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms. 

 

Benefits 

• A flexible working environment  
• The opportunity to be part of a fast-growing tech company   
• A focus on development with access to Go1  
• Paid parental leave and Quarterly Wellbeing Days   
• Employee talent referral scheme (know great people, be rewarded)   
• A fun and friendly culture working with passionate and talented people   
• A work environment where you can genuinely improve the world of work! 

 

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.  

We are a 2023 Circle Back Initiative Employer and commit to respond to every applicant

Hello and Kia Ora! 

Start your game… 

At Entain Australia & New Zealand, where the customer is at the centre of everything we do, In the role of Desktop Support Technician Level 3, you'll become part of our skilled IT Desktop Support team. Your primary responsibility will be to provide support, ensuring the seamless and efficient functioning of the organization's computing environment, office, and related IT infrastructure. Collaborating with a team that prioritizes inclusivity and teamwork, you'll have the chance to provide exceptional customer support and achieve results with a positive mindset.

Where and how you can work...
With our HQ in Brisbane, we also have offices in Darwin, Sydney, Auckland, and Wellington. At Entain AUS & NZ, we value a flexible work environment and support a hybrid working model, allowing employees to spend two days a week at the office, ensuring work-life balance and individual preferences. This role is required to be based in Brisbane.

Your day-to-day...

• Provides professional, timely and effective IT support including software, hardware and network support as well as the identification and resolution of IT troubleshooting activities.
• Delivers a high level of customer service that is proactive, cooperative and dependable by analysing user needs and developing rapport with clients.
• Provides responsive and timely phone and/or face-to-face assistance to customers in resolving a range of hardware, software or network-related problems.
• Procures equipment and ensures it is appropriately labelled and tracked in the asset management inventory.
• Follows change management and incident management processes to ensure service continuity and KPIs are met.

What you’ll bring..

• 3-4 years experience in an MSP or a corporate business as a Senior Desktop support or System administrator role.
•  Demonstrated ability to manage incidents and requests in a Windows and Mac environment to a high level.
• Demonstrated knowledge of  Windows deployment methodology and deployment technologies  (SCCM,  network boot).
•  knowledge of core Microsoft technologies, including Active Directory (Azure O365 and on-prem).
• Exposure to Mobile Device Management and Enterprise Mobility applications and platforms.
• Proven ability to communicate effectively, both verbally and in writing with a diverse range of customers, peers and management.
•  Knowledge and experience in a wide range of computer applications and/or application suites including but not limited to, Adobe Creative Cloud, Microsoft O365 suite, Azure Active Directory, Confluence, Jira service desk, Slack, Teams and Teams calling, Intune, Autopilot.

Entain Lifestyle...

• Embrace your need for a work-life balance through our 9-day fortnight.
• Celebrate the joy of starting a family with 12 weeks of paid parental leave.
• Indulge in a range of wellness benefits through our wellness calendar, including, heavily subsidized gym memberships and other paid-for services.
• Enjoy the convenience of a free onsite barista and a fully stocked fridge and pantry, ensuring breakfast and lunch are taken care of.
• A wealth of learning and development opportunities, empowering you to broaden your expertise and professional growth.
• Company-wide events designed to honour and celebrate the outstanding achievements of our exceptional team.
• We LOVE Entertainment, and Racing and Sports are at the heart of everything we do. So, it only makes sense that we provide access to staff giveaways to sporting and racing events.
  

Who are we? At Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.

We have a host of leading brands under the Entain umbrella – our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike. Through Entain Venues, our venue partners offer non-stop entertainment through our line-up of brands from the Australian Poker League and SportsPick to the challenges of InnQUIZitive and many more. 

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports.

 

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference.

For more information, please reach out to us at [email protected] or hit apply now.

Permanent Full Time - 35 hours per week Competitive salary Participation in 9-day fortnight scheme The City of Canada Bay is a thriving, colourful community, surrounded by the beautiful bays of Sydney Harbour. The area is also known for its parklands, cycle paths and walkways. City of Canada Bay Council’s values underpin how we operate: We act with integrity; We empower our people; We are respectful; We work together; We innovate. Council is looking to appoint an additional Senior Infrastructure Services Officer for the Roads & Traffic Team. Are you a well rounded admin professional looking to expand your skills in a specialised area, perhaps within local Government? We are looking for you!  Responsibilities:   To assist with the delivery of business systems and processes for the Roads & Traffic Section. To assist with the delivery of infrastructure services including road openings, driveway approvals and restoration of infrastructure damaged by others. To assist with business process improvement for the Roads & Traffic Section, measuring performance to identify opportunities for improvement; improving quality of outcome, efficiency or customer satisfaction. To assist with the documentation of processes and provision of one on one coaching to support staff in adopting new processes. Support the Roads & Traffic Section with general administrative support as required. Assist the community within established guidelines to resolve requests or resolve complaints raised by the community by providing excellent customer service. To be successful in this position you will need the following knowledge, skills and experience: Relevant education with Certificate III in Business or equivalent…

Click here to view more detail / apply for Senior Infrastructure Services Officer (Specialised admin support role)

This is an entry level financial services role, customer service skills will be highly regarded!18th March start date, apply now!

A rewarding role where you get to make a difference.
Generous client banking discounts, including discounted mortgage rates, travel and personal loan products.
A start to your financial services career.
A diverse and inclusive workplace.
Culture days, holiday and social events.
Uncapped employee referral bonuses!

Full-time and stable opportunity
$26.18hr + Super & Penalty Rates!
Mon - Fri and occasional Saturdays.
4 weeks of comprehensive training.

Actively listen to understand customer needs, demonstrating empathy while establishing credibility and rapport and using good decision making skills to provide a tailor fit solution which is appropriate to the customer situation
Refer customers, where appropriate, to seek independent financial advice
Deliver high quality customer interactions while balancing client outcomes and following compliance requirements
Effectively utilise your existing and newly trained computer skills across a variety of complex systems
Communicate client specific knowledge to customers accurately and effectively
All other duties as directed within the scope of skills and training
Must be familiar with technology and open to learning new systems with working knowledge of computer and software applications.

The successful appointee will be assigned to work with our Policelink and Police Communications' teams initially undertaking a major project to develop and implement innovative risk management processes and programs for these specialised working groups. You will apply your well-developed skills in WHS management systems and operations to support improvements across the breadth of QPS's WHS functions. As an experienced and skilled practitioner, you will effectively partner with stakeholders and lead your team to innovate and lift safety performance and capability to deliver outcomes leading to legacy benefits. This is your opportunity to be part of one the most significant safety business improvement undertakings in the QPS. You will have opportunities to grow professionally while developing subject matter expertise within a premier frontline public safety agency. Join us and leave your mark in QPS WHS history. What will be your legacy? The core capability requirements for this role are: • Lead a team to plan, design and operationalise health and safety functions within the QPS.• Contribute to strategic planning in line with organisational goals relating to work, workplace and worker health and safety.• Plan, formulate, develop, implement, and monitor work health and safety management system and performance standards which establish compliance with relevant legislation.• Research, develop and implement systems and initiatives, practices and policies relating to work health and safety to support the corporate health and safety management system framework.• Develop documentation, including executive briefs, policies, procedures, reports, staff communications and review proposals on work health and safety issues and initiatives.• Provide WHS advice to…

Click here to view more detail / apply for Principal Health and Safety Advisor, Queensland Police Service

EI Australia is currently providing an opportunity for a highly skilled individual in the field of heritage and archaeology. The position available is that of a Heritage Advisor, who will be responsible for executing various commercial consultancy projects. This role demands expertise in project management, engaging stakeholders, liaising with clients, conducting archaeological assessments and excavations, as well as preparing reports.

Essential Criteria

• Appropriate degree (anthropology, archaeology, history, heritage studies, as appropriate) with Honours or equivalent
• Experience in consulting or equivalent professional practice
• using a variety of methods, including surveys and aerial photography, to locate suitable excavation sites
• excavating sites using specialist equipment, and supervising the work of others involved in excavation
• cleaning, sorting and cataloguing finds
• carrying out tests on artefacts to understand more about them
• using computer-aided design (CAD), geographical information systems (GIS) and similar software to record and interpret sites and findings
• using specialist software to produce simulations of how sites might have looked in the past
• producing, compiling and maintaining written, photographic and drawn records and electronic databases
• documenting and preserving artefacts
• collecting, analysing and interpreting data
• carrying out research on artefacts
• writing reports, papers and other articles for publication
• mathematical, statistical and computational modelling
• assessing planning applications for building developers.

To be successful for the role, you must have at least 2 years’ experience in the following:

• meticulous attention to detail
• excellent written communication skills
• accurate recording and reporting skills, including writing, drawing and photography skills
• an ability to extract and analyse data
• presentation skills
• specialist IT skills (or the ability to learn) such as computer-aided design
• good time management
• teamwork skills

You will be located in Molendinar QLD 4214.
Salary range $80K-$110K plus superannuation.

If this sounds like a role you would be interested in, then apply now by sending your CV to [email protected]

The Client:
First Derivatives is a leading provider of products and consulting services to some of the world’s largest finance, technology and energy institutions. The Company holds a niche market position in terms of domain knowledge of capital market asset classes (equities, fixed income, foreign exchange, commodities, etc), as well as expertise in leading financial services systems (such as Calypso, Murex, Opics, Summit, Principia, Opus, Wall Street, kdb+, etc).

They now seek an experienced Business Analyst to join the team in Sydney. The Business Analyst’s primary role is to work on a global investment bank's surveillance system that runs on KX technology to identify and detect potential market abuse.

This is for a full time role with an annual salary of $130,000 + Superannuation.


The Responsibilities:
· Create mapping specifications used to integrate trading data into the surveillance system.
· Develop and maintain tools to automate the analysis of large data sets, including real time data feeds and historical data.
· Work with cross functional teams to gather and document business requirements for surveillance tools and systems.
· Work closely with development teams to troubleshoot and optimise surveillance tools and systems.
· Lead the elicitation, definition, prioritisation and validation of requirements and design of business processes to meet the needs of the client
· Defining and driving ‘As Is’ and ‘To Be’ processes through
· Perform extensive Gap Analysis using data and process modelling techniques to create clear system specifications for the design and development of system software.
· Manage the development of Business Process Specifications and System Functional and Non-Functional Specifications
· Continuously liaise with business users to fully understand and close out any ambiguous requirements
· Reviewing and revising documentation in light of any new or changing information including implications
· Ensure that risks, project and operational, are managed in accordance with set risk framework
· Understand and adhere to the enterprise methodologies and processes in relation to project delivery
· Identify dependencies and document functional, non-functional, data and user interface requirements in Business Requirements Document (BRD), and Systems Requirements Specifications (SRS) documents.
· Responsible for deploying functional solutions, such as creating, adopting, and implementing system test plans, which ensure acceptable quality and integrity of the system
· Identify and evaluate inefficiencies and recommend optimal business practices, and system functionality and behaviour
· Ensure that test pack has full traceability and full product coverage back to the original business requirement document
· Creation and maintaining of test data and scripts for future reuse and regression testing.
· Conduct User Acceptance Testing (UAT) against test cases and acceptance criteria and actively participated in and facilitated testing of the system during Smoke testing, Black Box testing, and Regression Testing. Verify that the functionality under test matches the expected result from the test-scripts.
· Testing of interfaces to downstream systems, ensuring input and output was as expected


The Requirements:
· Expected to be educated to a minimum of some post graduate degree level preferably in a STEM course
· A combination of a numerical background and a business analyst background is mandatory
· At least 4 years working in a high-performance computing environment in the capital markets or investment banking industry to include an appreciation of a range of asset classes
· At least 4 years of relevant business analyst working experience in financial industry capacity
· At least 4 years working experience in KX technology
· At least 4 years proficiency in using RDBMS concepts and worked with Oracle, MYSQL and SQL server
· Familiarity with various Murex Modules including: Trade Capture, Trade Events, Processes scripts, UDFs, Access Rights, Static Data, Maturity sets, Market Data, pre-trade workflows
· Technical skills including Unix, Shell Scripting, SQL, Interfaces would be an additional bonus
· Excellent communication skills and time Management Skills
· Good Analytical and reporting abilities
· Logical Approach to problem solving and an investigative and inquisitive mind

About the role

We are currently recruiting for the position of Trade Support Analyst in our Brisbane office.  This position supports the cotton trading team and supports the facilitation of pricing and execution of commodities. 

Responsibilities

• Facilitate the coordination with various departments, contract control, finance, domestic and international logistics and shipping to consolidate information for analysis
• Support the trader in daily bid-offer updates and communication to other team members 
• Support the trader in daily activity reporting and inventory of warehouse stocks
• Updating sales files by coordinating in international offices.
• Assisting in special projects such as capex planning, bulk shipments, logistical solutions etc.
• Assisting in research tasks including daily and weekly updates on the market and market changes, market analysis and trading strategy.

Attributes and Skills:

• Strong written and verbal communication skills 
• High level of organisation skills
• Good numerical skills
• Intermediate Excel skills
• Ability to work autonomously
• Adaptive to change, and ability to work under pressure
• Strong decision-making ability and attention to detail

Desired but not essential skills

• Exposure to trade commodities industry

Benefits of working at LDC:

• Work for a global, leading commodities company
• Discounted health insurance options available
• Access to salary sacrifice options with novated car leasing after probation period
• Access to Employee Assistance Programs

LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. LDC encourages diversity, supports charities and environmental initiatives. We encourage people of all backgrounds to apply. Your personal information will be kept confidential in compliance with relevant privacy legislation.

If this role is of interest to you, please apply via the link below.

Please note only candidates who are shortlisted will be contacted.

Vendella is seeking a highly motivated Sales Support Specialist to join our dynamic team. If you have proven work experience in sales or sales support, hands-on experience with ERP and CRM systems, and excellent organizational skills, we invite you to contribute to the success of our sales initiatives.

About Us

Vendella Group, is a proudly New Zealand-owned and operated company that thrives on integrity, vision, passion, and innovation. With a rich history dating back to 1978, our founder Leon Brodie laid the foundations for a family-oriented business, evolving over the years to become a leading supplier of cotton products to department stores and supermarkets across New Zealand. 

With a branch now established in Brisbane and enjoying rapid growth you can join us in our journey of growth and excellence, where you'll be welcomed into a dynamic and supportive team committed to serving our customers and communities.

Responsibilities

• Develop product and industry knowledge through ongoing training and engage in continual self-development to stay up-to-date.
• Assist Sales Representatives in managing accounts and support trip planning, including region and frequency considerations.
• Resolve customer queries promptly, manage returns, log error reports, and take corrective actions.
• Maintain and update potentials on CRM, assign pipeline tasks weekly, and provide updates on significant jobs.
• Prepare proposals and quotes in a timely manner, and send samples and additional information as required.
• Timeously process orders, especially urgent ones, review pending orders, and follow up on backorders and dated orders.
• Set up saved carts and accounts, assist customers with online accounts and password resets.
• Assist Customer Care when required and submit a daily call activity report.

Qualifications: 

• Proven work experience in Sales or Sales Support.
• Hands-on experience with ERP & CRM systems.
• Proficiency with MS Office Suite.
• Understanding of sales principles and customer service practices.
• Excellent communication, collaboration, analytical, multitasking, teamwork, and problem-solving skills.
• Strong organization and prioritization abilities.
• Maintain a tidy desk and work area.
• Adaptability to changing work demands.

Our client believes in investing in the development of their employees. They strive to engage and grow their people to achieve their best. 

Benefits you will enjoy: 

• Meaningful and challenging work
• Ongoing professional development 
• Competitive remuneration package including profit sharing scheme
• Innovative culture & growth-focused team
• Security of a well-respected business

If your are keen to progress your career and grow with a business that has progression opportunities please apply!