Due to business growth, we are looking for a Specialist Vocational Rehabilitation Consultant with appropriate qualifications and registration (as outlined below), to join our successful vocational rehabilitation team in Melbourne.

You will manage a specialist portfolio of customers, providing vocational counselling, assessment and job placement services to our Injured Workers within TAC, ComCare, Life Insurance and other national insurance schemes. Throughout these services you will also manage and assist clients through their psychosocial and medical management goals, to ensure they are maximising their complete potential throughout their rehabilitation. Completing thorough and timely rehabilitation program reports and progress updates to assist our clients through their recovery is a key aspect through these specialist services.

Like our best performers, you will be a driven and energetic professional, with strong verbal and written communication skills. You will have the confidence to utilise initiative to solve problems and achieve outcomes. Your personable approach will assist to manage stakeholder expectations and to build strong relationships with key customers.

Help people living with illness, disability, or injury return to work or obtain new employment and live the best life they can! 

• Work collaboratively with injured workers, potential employers, and your internal team of allied health professionals to provide safe, sustainable opportunities for workers to re-enter the workforce;
• Contribute to injured workers ability to achieve return to work goals through job skills development, confidence building and promoting independence;
• Apply and deliver customer service in employment services and job placement;
• Empower clients to effectively present their skills and abilities when seeking employment;
• Broker new employment opportunities in the Melbourne Metropolitan area and surrounds, which in turn provide a swift re-engagement into employment for workers who have been detached from the workplace due to a workplace injury (physical and/or psychological);
• Build strong relationships with local employers and organisations; 
• Complete written progress and various other reports on a regular basis.

As a high-growth tech company selling software in a competitive global market, the work is not easy. But it’s interesting and super fun. As the Customer Success Consultant, your primary purpose is to ensure our customers get, and keep getting value from their investment in Phocas. You strive to retain our customers, turn them into advocates for Phocas and proactively identify opportunities for further revenue growth within our existing customer base.

It’s what our consultants love about the work. Because it gives meaning to their roles. Oh, and did we mention it was fun?
No? Well, you’re in for a good time.

Here’s how you’ll do that

• Proactively drive activities that increase brand awareness, product presence and user adoption. This could be through regular customer account reviews, product demonstration, customer training, events and other marketing activities
• Provide exceptional service and support, and ensure the customer is gaining value from their investment through coaching, advice and training
• Guiding clients through onboarding, issue resolution, and adoption phases with your fantastic communication and training abilities
• Identify new business opportunities within the account for revenue growth
• Collaborate with global colleagues to continuously improve products, internal processes and documentation as they relate to customer success

This is what you’ll need to do it

• A love of working with customers and developing long-term value
• Excellent presentation, training and communication skills
• You enjoy building rapport with your customers, and staying up to date with product enhancements and features
• Financial planning, accounting, or financial modeling knowledge, as well as an understanding of ERPs is essential
• Solid understanding of business needs and customer focus with a dedication to customer experience
• Previous experience within a Customer Success role within SaaS

A bit about us to see if we’re a match for your enthusiasm

We’re a business planning and analytics company on a mission to make people feel good about data. We’ve been hard at it for 20+ years, helping 2,300 companies turn complex business data into performance boosting results. Despite our global status, we’ve held on to our start-up roots. The result is a workplace that’s fast, exciting and designed for fun.

Create your happy place!

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

#LI-EA1

• Bachelor's degree in Business, Information Technology or another related subject. In lieu of degree, relevant equivalent experience required.
• Minimum 3 years’ prior experience working in Customer Success or Account Management roles
• Proven track record of meeting or exceeding retention goals / customer satisfaction metrics
• Experience with Phocas or related products – other BI, CRM, ERP software products

• Previous experience working within the SaaS/IT industry
• Familiarity with financial planning, accounting, or financial modeling is essential

Base + Commissions paid monthly. Top Performers on 100k plus!

Seeking OUTBOUND call centre sales superstars! 

Working within the Lifebroker business unit through our General Advice model, we provide the information & comparisons necessary for our customers to make an informed decision to solve their insurance needs.

Offering a range of products across 5 of Australia’s top insurers, there’s always something to suit everyone.

Key Responsibilities: 

• Working within the Outbound sales team to achieve monthly sales targets.
• Facilitate phone & online enquiries, providing a positive experience for all.
• Contact, guide customers through their life insurance options with expertise. 
• Educate clients about the available insurance products, to help each client gain a full understanding of their options.
• Responsible to achieve monthly targets. 
• Maintain accurate records, documentation, and generation of quotes.
• Collaborate effectively with your team & other departments so clients experience an efficient and accurate application process.

ServiceNow is seeking a Senior Advisory Solution Consultant to provide technical sales expertise and partner with a key customer in the banking industry. You will offer product and solution advice during sales pursuits, utilizing world-class technical pre-sales consulting techniques to demonstrate the power, flexibility, and ease of use of the ServiceNow platform.

What You Get to Do in This Role

As a Senior Solution Consultant, you will serve as a technical expert, skilled in positioning and delivering product-specific solutions during sales cycles, while achieving quarterly and annual sales goals for an assigned territory.

• Understand the business and technical challenges addressed by ServiceNow solutions, including regulations, business drivers, evolving needs, and security considerations.
• Collaborate routinely with C-suite executives.
• Conduct customer interviews, both in-person and remotely, to uncover technology and business needs.
• Support sales teams in qualifying enterprise customer needs.
• Lead discussions to define customers' business objectives that ServiceNow can address, focusing on value rather than product features.
• Provide mentorship and training to colleagues.
• Support and occasionally lead regional marketing events such as user conferences, trade shows, and webinars.
• Deliver tailored product demonstrations for prospects and customers, onsite or via video conference.
• Develop demo scripts, scenarios, and maintain demonstration environments.
• Act as a consultative guide by offering best practices for designing solutions using the ServiceNow platform.
• Respond to Requests for Information (RFIs) and Requests for Proposals (RFPs).
• Stay current on product releases and competitive analyses to effectively position ServiceNow solutions.
• Partner with Sales and Professional Services teams to ensure smooth customer transitions during deployments.
• Represent ServiceNow as a subject matter expert at executive briefings and marketing events.

How you’ll be making an impact in people’s lives

• Undertaking field visits to employers to complete occupational health and safety assessments
• Complete consultations with Directors, Health and Safety Representatives and other employees
• Develop Safety Actions Plans
• Providing ongoing support to small employers to ensure actions are being implemented
• Undertake community outreach to engage with small employers to participate in our service