Why join us?

We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.

Above all, we are committed to promoting diversity and inclusivity within the workplace. We want to ensure that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.

Role Purpose:

The Senior Customer Success Manager role is an integral part of the team and is responsible for driving performance and sales support for our retailer partnerships in APJ. This role is centred on supporting our retailer teams throughout the pre and post onboarding process. This includes managing the day-to-day support for our retailer partners, and providing efficiency in the development and operational management. The position requires strong interpersonal skills to manage day-to-day client communication, a strategic mindset to help develop media recommendations and help to deliver the retailer's goals.

Responsibilities and Duties:

• Provide world-class service to our retail partners, manage the day-to-day communication and collaboration with external brands/suppliers and internal cross-functional team members
• Present the platform through succinct and efficient demo’s as and when required
• Responsible for the commercial strategy to ensure success for both parties.
• Prepare and present monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROI
• Support the build of all material creation campaign completion, bespoke presentations, marketing material.
• Support Suppliers with the campaign set up and optimization recommendations
• Help to monitor overall campaign performance, where necessary, provide recommendations
• Inform our retailer of their campaign status each month, if necessary, gather approvals from Business Lead and/or client on optimizations on improvements etc.

Your new role and how you’ll make a difference

As a Junior Product Manager, you will play a crucial role in assisting with the development and execution of our product roadmap. You’ll have the opportunity to be a bridge between our development team and the business stakeholders, responsible for defining and prioritizing the product backlog. 

Collaborating closely with the Senior Product Manager you will help develop, implement, monitor and support our Products.

The primary focus of the team is to maximise the value of the product roadmap by ensuring that we deliver high-quality features that align with customer needs and business goals. We love transforming product visions into actionable tasks and user stories.

Your strong communication skills and attention to detail will be essential to drive successful product development as this position works in partnership with a variety of stakeholders across the business - including Business Analysts, Project Managers, IT Developers, Sales, Data, Finance and Customer Support - to develop, implement, monitor and support of Products.
 

The value-add things you’ll be doing

Assist in managing the End-to-End Product lifecycle of key products, including:

• Collaborate with Senior Product Managers to prioritise and actively manage the product backlog such that it aligns with the product roadmap.
• Be an integral part of the delivery team and operate as the bridge between strategy and the day-to-day operations of the team.
• Form strong collaborative relationships with members of the delivery team, namely engineering, design and QA to build and delivery high quality products and features on time and within budget.
• Translate strategic priorities into logical product requirements, structuring requirements into the right epics and user stories for the delivery teams. Ensure product requirements include functional, technical, legal, regulatory, and content details.
• Write best in class customer centric user stories clearly defining requirements and acceptance criteria which are easy to understand, enabling the development team to accurately build product functionality as well as help reduce development waste.
• Stay up to date with latest developments in the financial services and technology space to identify and build innovative product solutions.
• Ensure delivery team is optimally utilised and is maintaining high delivery velocity, resulting in improved effectiveness and efficiency of the team. 
• Become an expert in the use of lean Discovery techniques to regularly gather customer feedback both to validate hypotheses and build product solutions. Operationalise frequent interactions with existing and prospective customers to prioritise product solutions that solve customer problems.
• Create business cases to articulate the expected benefits and costs of proposed product roadmap items.
• Participate in agile ceremonies such as sprint planning, showcase and daily standup to help the development team understand and commit to the work items for each sprint.
• Be the primary point of contact for all product-related inquiries and clarifications from internal and external stakeholders.
• Create, socialise and regularly manage/ update (after each release) product documentation, namely product descriptions, information manuals for internal & external stakeholders, product Q&A and training material.
• Regularly communicate product updates, progress, and results to stakeholders and the broader organization.
• Analyse and regularly report product performance and share insights with key stakeholders that help prioritise areas for improvement, inform future product decisions and ensure expected benefits are being achieved.

Who are we?

So you might ask, who’s CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.

We were established in 2010 and most recently were named as one of AFR’s Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022 and 2023.

We saw significant growth in 2023 and that’s not about to change. We are getting ready for a massive 2024 and scaling at pace, making this the perfect time to join CreditorWatch.

Your Role & Team

Are you a hunter? Do you enjoy prospecting and closing on deals? Then this is the role for you.

This is a pure B2B Business Development role, that is responsible for the entire 360 sales cycle from initial prospecting and hunting through to closing out new opportunities across our Corporate Segment – this accounts for businesses across any industry vertical with an annual turnover ranging between $25M-$250M.

You will be responsible for building out your patch and prospect list, in turn taking prospects through a structured sales cycle which includes an initial cold outreach (phone, email, LinkedIn), booking in and facilitating meetings and demos (online/ face to face) and finally closing deals and onboarding new logos before introducing and handing over to the appropriate Account Manager.

As we are experiencing rapid growth, it makes this role a ‘Doers’ role. As a result, you’ll be required to roll up your sleeves to get the job done. And don’t worry, you’ll be rewarded for your hard efforts.

This role reports directly to the VIC Sales Manager and is a full-time opportunity offering hybrid working conditions out of our Sydney CBD Office.

Please note, by applying you will be entering our talent pool and we will reach out down the track once a role becomes available.

Some of your responsibilities include and are not limited to:

• Prospecting and acquiring new business via outbound phone calls
• Booking demos with prospects on a daily basis (Teams and face to face)
• Conducting tailored discovery in order to propose appropriate solutions
• Utilisation of Salesforce CRM to manage activity and accurately forecast
• Ability to work autonomously to a regular cadence of calls and meeting sales activity
• Achieving revenue targets evaluated on new monthly recurring revenue (MRR) sales
• Collaborating with key internal stakeholders to drive a high level of customer engagement and satisfaction
• Training newly onboarded customers to maximise utilisation, cross sell opportunities and reducing overall churn risk

Our ideal candidate

To be successful in this role, you’ll have a few years of sales experience under your belt, ideally within the B2B (and tech) space. You’ll have strong communication and problem-solving skills which will enable you to have the right conversations to then uncover the Customer’s needs and provide strong solutions. In short, you need to be resilient, ambitious and nurturing in your approach. Oh and if you’ve used Salesforce in the past, awesome – that will score you some extra points.

More than just work