What you get to do in this role

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

• The Senior Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on ServiceNow Technologies. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.
• The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Technical Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays, on-call) as needed. 

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Our Port Kembla Springhill Manufacturing facility is looking for an Electrical Engineer in our Paint Finishing Department based in Port Kembla. As a part of the broader Australian Steel Products portfolio, we have six major manufacturing sites at Port Kembla that deliver a variety of products, innovative solutions and services to our export and domestic customers.

The painting and finishing department at Springhill is the final process in the manufacture of Colorbond, where coils of steel are painted with our world leading Colorbond coating process and then packaged and despatched to our Australian & International customers.

Reporting into the Paint Finishing Asset Manager, you will play a crucial role in maintaining and improving fixed plant assets within the department. Working within a multi-disciplinary team, your goal will be to enhance operational productivity, achieve asset improvement targets by eliminating defects, maintaining our automation systems, leading improvement initiatives, and coaching team members, all while minimising business risks.

What Will You Do?

Leading and supporting your team to deliver on equipment maintenance and asset performance, you will:

• coach & mentor maintenance team members by identifying and closing technical knowledge gaps
• provide automation control systems technical support, advanced problem-solving and fault-finding
• conduct problem-solving and support Root Cause Analysis (RCA) investigations to understand critical failures and implement improvement actions.
• lead and facilitate multi-disciplined teams to identify and implement asset and cost improvement projects
• supervise maintenance activities and strive for business improvements and manufacturing excellence
• develop, maintain and improve the maintenance strategy and capital project plans to increase reliability and minimise cost
• build effective relationships to drive the continuous up time of our Paint finishing department assets

 More About You

You will hold a degree qualification in Electrical Engineering combined with suitable experience in relevant maintenance within manufacturing or heavy industry. As a result, you will have:

• tertiary qualifications in Electrical Engineering
• a commitment to the safety and wellbeing of yourself, your team and others
• experience working in a similar industry within Electrical Maintenance, with a strong focus on defect elimination and equipment reliability  
• experience with fault finding PLCs and motor control systems 
• the ability to work both independently and as part of a manufacturing team, to influence peers and colleagues to meet operational requirements, scheduling and people demands

Why BlueScope

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:​

• Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.​
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.​
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.​
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. ​

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

Bring your energy and make your mark, as, together, we drive Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​

Come and discover us at www.bluescope.com/auscareers​

Join us, creating strength for the future.

Applications close Friday 8th November 2024.