What you get to do in this role

• Operate and troubleshoot multi-vendor network to identify and resolve issues quickly.
• Take a lead role in the engagement and mitigation of outage causing events or issues.
• Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system.
• Perform non-critical investigations into functionality that is not working as desired.
• Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage.
• Review, consult and prepare for planned change introduction to production environment.
• Participate in rotating “on call” schedule with other members of the team including weekends.
• Partner with teams to plan and execute software code upgrades and device maintenance.
• Partner with the Site Reliability Engineering (SRE) team to provide mentorship and input on operational process improvements.
• Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives.
• Design and deploy networks based on business and technical requirements.
• Partner with project and program managers to meet overall timelines and resolution of issues.

What will a day in this role look like:  

• Assist in the planning, design, and delivery of rail infrastructure projects, including track design, earthworks, drainage, and civil structures
• Work closely with multidisciplinary teams to develop integrated solutions that meet project requirements and client specifications
• Conduct technical analysis and design calculations, ensuring compliance with Australian rail standards and safety regulations
• Prepare detailed engineering drawings, specifications, and reports
• Support project management activities such as cost estimation, risk management, and scheduling
• Collaborate with senior engineers and project managers to ensure the timely and successful completion of projects
• Contribute to client presentations and business development initiatives

What will a day in this role look like:  

• Lead the design and delivery of electrical systems for rail infrastructure projects, including power supply, traction and lighting systems
• Manage and coordinate project teams, ensuring all designs meet client specifications, safety standards and industry regulations
• Collaborate with multidisciplinary teams to deliver integrated, high-quality engineering solutions
• Provide technical guidance and mentorship to junior engineers
• Ensure project milestones, budgets and schedules are met while maintaining quality and compliance standards
• Contribute to business development efforts by providing technical expertise during proposal stages and building strong client relationships

About Us

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

The Role

We have an exciting opportunities for 2 x Support Operations Engineers to join our growing Melbourne & Sydney Service Centre Team. 

We operate 4 days in the office/onsite with 1 day work from home on Wednesdays.

Provide Onsite and remote Incident resolution and fulfilment of onsite desktop activities and ensure the smooth operation of IT services for our customers.

Assisting remote resolver teams with activities that require physical presence, creating knowledgebase articles and process documents, reducing the volume of incidents by identifying and eliminating root cause through pro-active problem management process.  

Assist the projects team with deployment of new infrastructure (desk and server side) and act as the key technical representative of bA managed services. 

Setup new PC’s, phones, and mobile devices as per customers' existing documented processes and carry out the Software installation of preapproved desk side software.  

2+ years of experience working within a Service Desk or Field Services role.  

Basic understanding of IT Infrastructure with some experience including networking technologies such as routers and switches (switching, routing, VLAN, WLAN, WAN, TCP/IP, Radius, VPN).  

2+ years Active Directory, DNS, DHCP and group policy experience  

2+ years experience working with a ticket management system.  

Previous MSP/IT Services experience preferred

A valid Driver's Licence and your own transport

IT degree or Diploma

Valid Microsoft

VMWare, CISCO and ITIL certification desired but not essential.

blue APACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Regular social events and an awesome culture – work with a team of experts in their field
• Health Insurance discount with Medibank
• Discounts on 1000’s of products
• Novated leasing available for all employees
• Employee Assistance Program from The Mind Room
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

Please note, all offers of employment at blue APACHE are subject to Police Clearance Checks.

We are seeking an experienced and motivated engineer to join our Urban Development team on the Sunshine Coast. In this Associate Engineer role, you will lead and guide a team of skilled engineers, ensuring the successful delivery of high-quality projects for our diverse range of clients. You will also work closely with the Sunshine Coast leadership to maintain and grow client relationships, helping to drive business growth across the region.

This is an exciting opportunity for someone looking to advance their career and take on greater leadership responsibilities. You’ll have the chance to work on a variety of significant and innovative projects, contributing to the development of the Sunshine Coast’s urban landscape. Additionally, you’ll benefit from working alongside industry experts, gaining valuable knowledge and experience as you progress in your role.

About the client
Our client has been crafting beautiful, functional outdoor spaces across Queensland. We specialise in landscaping, outdoor structures, and nature play areas for schools and commercial spaces, with a strong focus on projects that leave a lasting, positive impact on local communities. We believe in creating environments where creativity thrives, and where children can explore and grow.

The Role
As a Site Manager, you will oversee commercial construction projects with a focus on creating meaningful and purposeful outdoor spaces for educational establishments, including playgrounds and sensory nature play areas. You will lead a small, dedicated team and work closely with subcontractors to ensure projects are delivered on time, within scope, and to the highest standard. This role is hands-on, collaborative, and perfect for someone who loves bringing creative ideas to life through practical execution.

What We’re Looking

For You’re calm under pressure, humble, and team-oriented. You don’t have an ego, and you’re the kind of person who listens as much as you lead. You’re passionate about creating spaces that matter – places where children and communities can thrive. You’re a hands-on leader, ready to roll up your sleeves and get involved in the process, from concept to completion.

Key Responsibilities

• Project Leadership: Manage the end-to-end delivery of construction projects, from brickwork to landscaping and timber structures.
• Team Collaboration: Lead a small site team and subcontractors, fostering a cooperative and positive work environment.
• Client Communication: Act as the key point of contact for clients, including school staff and government bodies, ensuring smooth communication and project alignment.
• Hands-On Execution: Get involved in the practical side of things – from overseeing the work to jumping on the tools and leading from the front.
• Safety and Compliance: Ensure all safety standards are met and maintained throughout the project.
• Tools: Understanding of how to use QR codes, Smartsheets, and Workbench for tracking project progress but comfortable with a paper based processed whilst new technology is being implemented in the coming months.

Qualifications & Skills

• Trade-qualified carpenter or builder with experience in timber structures.
• Hands-on experience in site management, ideally within landscaping or civil construction.
• Skid Steer or Excavator experience required.
• Leadership skills with the ability to manage both teams and multiple projects.
• Great communicator, comfortable liaising with senior project managers and school stakeholders.
• Experience working with children’s play areas is a bonus but not essential.
• Working with Children Card (preferred).

What We Offer

• Competitive salary.
• Superannuation, phone allowance, and a fuel card.
• Company vehicle (Ute or tool truck).
• 4 weeks annual leave.
• The chance to be part of a team that’s truly making a difference through creative, purposeful work.

Interested?
Apply now and help us create spaces that inspire and delight! Please send your resume and a cover letter detailing your experience and why you're interested in this opportunity.

Contentful’s Customer Support Engineers (f/m/d) are at the forefront of our efforts to assist customers who are building amazing websites, apps, and other digital experiences using cutting-edge technologies.

Working directly with our customers, our Customer Support Engineers help identify and research Contentful-related issues that users experience, and then troubleshoot and help resolve those issues.  By providing this assistance, and escalating issues when necessary to our Engineering team, our Customer Support Engineers give our customers confidence that their needs are represented and addressed. Many large customers rely on Contentful to power their public websites, mobile apps, and other mission-critical parts of their business; our Customer Support Engineers play a vital role in enabling their success in doing so.

• A spirited group from around the globe, we keep things light-hearted while also solving difficult customer situations and creating new internal processes
• Intellectual curiosity and interpersonal relationship skills are core to what we do; we seek to understand the “why” and not just the “what”
• We practice empathy and the art of anticipating customer needs

• Minimum 2 years previous experience with a direct contribution in Support and/or Customer-facing processes and tools like; a ticketing system, in-app chat, shift handover, on-call coverage, service level agreements, escalation process, and incident response
• Experience working with APIs and API-based SaaS integrations
• Software development exposure/troubleshooting experience in one or more of our supported languages (JavaScript, Java, Ruby, .Net, PHP, Python, Objective-C, or Swift)
• A good understanding of how web applications and mobile apps are built and work
• Confidence with common UNIX-like command-line tools
• A track record of getting things done in an environment that combines collaboration and individual responsibility
• Ability to read server logs and process them to aggregate/analyze data
• An understanding of Agile processes or experience working in an Agile/Scrum environment
• Strong problem-solving skills
• Ability to clearly explain concepts and produce example code that complements the explanation
• Customer-centered, high level of empathy, and cross-team collaboration mindset
• Results and outcome-oriented; team focused
• Experience with working with global teams, open to cultural and thought diversity
• Excellent English communication skills, both verbal and written

• Join an ambitious tech company reshaping the way people build digital experiences
• Healthcare packages and time off programs are available through TargetCW, or your contracting agency. 
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• A personal education budget to improve your skills and grow in your career 
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

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