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Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?

About the Role:

As a Site Reliability Engineer you will serve as the SME for our application hosted in the APAC region. This role will require a professional who excels in both independent work and collaborative efforts across our global team and companion teams. This role will ideally be based in Sydney but there is flexibility for it to be based elsewhere in Australia or New Zealand.

You will be working with a global team based primarily in the US and India, but also the UK. You will be responsible for several high availability leveraged applications used by both internal applications as well as external facing APIs. This technology is used by major banking clients in Australia. In this role you will be:

• Focusing on scalability, high availability, performance, stability and reliability of software applications

• You will build automations to simplify operations and processes, collaborate with cross functional teams to ensure positive end user experiences

• You will apply sound engineering principles, operational discipline and mature automation to our operating environment and codebase

What you will need:

• Sound experience working with API gateways and REST

• A sound understanding of products and interdependencies with a blend of pragmatic, operational and software development skills

• Previous experience in a full production support role with incident management, problem management and incident response experience

• Knowledge of Linux administration and navigation along with data centre experience

• Experience with SQL and ideally some Java, Python, Shell Scripting and Bash Scripting knowledge

• To be capable of working independently while also co-ordinating with product and client teams

• A relevant tertiary qualification in Computer Science or a related field or equivalent experience in technically focused roles

Bonus if you Have:

• Banking sector experience

What we offer you:

At FIS our size and breadth mean you can grow your career as far as you want to take it. Here’s what else we offer:

• Opportunities to make a real impact in Fintech with a global Fortune 500 company

• Inclusive, diverse work environment

• Competitive salary and benefits including medical and personal insurances and employee share scheme

#LI-TC2

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

What you get to do in this role:

• Main point of contact for all WPS issues/requests from employees, visitors and landlord.
  
• Act as Landlord liaison dealing with the any issues and attending tenant meetings on behalf of ServiceNow. Providing comments to the landlord and passing information back to the WPS Manager.
  
• Management of contracted vendors ensuring they are maintaining there SLA’s and KPIs.
  
• Ensure cleaning contractors maintain office cleanliness; maintain kitchens, conference rooms and common area office space.
  
• Responsible for WPS requests via ticketing system and achieving stated SLA’s for closing tickets.
  
• Support in WPS projects with WPS Manager for example roll out of initiatives within the office.
  
• Manage finance systems, raising PO’s and maintaining the spend management dashboard and creating and owning the office budget.
  
• Oversee the ordering, stock taking and maintain food/beverage/office supplies. Ensuring that the office administrator or ambassador is maintaining a constant stock to maintain a consistent employee experience.
  
• Ensuring that the WPS policies in Health & Safety, office guidelines and security are maintained and updated as required.
  
• Execute the on and off boarding of employees and make sure the seating plan is always updated.
  
• You will be required to ensure that all areas of the office are always well maintained and presentable.
  
• Providing added support to the ambassador or administrators for meeting room set ups and internal/external training sessions.
• Additional requirements will include handling internal tickets for maintenance and other office repairs
  such as A/C failures.
  
• Meet with stakeholders to ensure their requirements are met and expectation set. To work with the WPS Manager to pass any feedback
  
• Manage community events in coordination with the ambassadors or administrators to create a culture within the office.
  
• Possesses strong written and face to face communication skills
  
• Previous management experience is desired
  
• Ability to multi-task with ease
  
• Demonstrates a methodical and thorough way of working
  
• Exhibits a high level of attention to detail
  
• Possesses strong customer face to face skills
  
• Exhibits a high level of attention to detail
  
• High understanding of Mechanical and Electrical equipment
  
• Contract management experience is essential
  
• Organized and meticulous
  
• Able to work well under pressure
• Confident and articulate
  
• A desire to show initiative and able to ‘think on feet’
  
• A self-motivated individual
  
• An outgoing, positive thinker with consistent levels of evident enthusiasm
  
• A team player who upholds ServiceNow’s values and professional integrity