Team Summary

The Consumer Solutions team are responsible for managing and optimizing Credit, Debit and Prepaid portfolios in Australia, New Zealand and the South Pacific.

We are looking for someone to work closely with Visa’s most important portfolios including banks, credit unions and fintech clients to ensure they achieve market leading growth.

What a Senior Account Manager, Consumer Solutions - Optimisation, AUNZSP does at Visa:

This role is a member of Visa’s Consumer Solutions team reporting to the Director of Credit Products. This team is focused on maintaining a close relationship with our key clients; developing an intimate understanding of their business objectives; and providing thought provoking insights into the performance of their portfolios.

Your strong project management, analytical and communication skills combined with an understanding of payments will ensure that Visa is best positioned to help our clients optimize and grow revenue.

This role typically suits an ambitious professional in the banking or technology industry that is looking to expand both their experience and capabilities having come from a Product, Analytics, Consulting or Partnership Management backdrop.

Key Responsibilities:

• This role will support key strategic clients in Australia and New Zealand helping them deliver on their growth ambitions.
• Co-ordinate a program of business and industry updates to the client delivering thought leadership, data analysis, meaningful insights and global best practices.
• Lead the delivery of optimization projects focused on helping our clients scale and grow.
• Leverage data analysis and insights to support strategy development by understanding ongoing portfolio performance.
• Developing portfolio insights based on client data and by comparing performance to other market participants.
• Analysing the appropriateness and desirability of differing value propositions to identify the optimal solution for each client scenario.
• Identifying, structuring and delivering best practice thought leadership to clients.
• Developing repeatable set-play approaches to drive improved client and Visa revenue.
• We support flexible working options and industry leading compensation & benefits.
• Be responsible for managing the development and execution of plans, including tasks, resources and reports.
• Lead and co-ordinate project meetings between Visa and client project initiative leads.
• Facilitate and direct internal Visa support areas in response to ad hoc client requests and ensure the delivery of risk, marketing, product, operations and innovation support.
• You will proactively identify and develop new business opportunities with regards to Value Added Services offered by Visa.
• Liaise with internal stakeholders to model commercial proposals for new products and services.
• You will work closely with local and regional colleagues to evolve the overall portfolio optimization strategy.
• Analyse portfolio and campaign performance to iterate on the strategy and ensure focus is on the right areas of the business.
• Oversee portfolio governance including budgeting, timelines, and resource management.
• Bring in Visa expertise from the broader business when required.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What you’ll do:

Join carsales as a PR Manager (12 month maternity leave cover). Working within the marketing and content team, you will also engage with various internal departments across the organisation and collaborate closely with our Global Corporate Affairs team. This role will be responsible for:

• Developing and implementing comprehensive PR strategies and campaigns aimed at increasing our company's brand image and reputation, thought leadership, and visibility within the industry.
• Nurture and maintain relationships with both consumer and trade focused media outlets, bloggers, influencers, and community partners to secure positive coverage and endorsements.
• Collaborate with internal subject matter experts and stakeholders to craft and distribute media releases and press material.
• Identify and leverage opportunities for thought leadership and speaking engagements at industry conferences, events, and forums to showcase our expertise and insights.
• Increase visibility of our brand through industry leading events and awards, as well as seek opportunities for us to  elevate our brand at events through activations, sponsorships and/or speaking engagements.
• Proactively monitor industry trends, regulatory developments, and competitive landscape, and leverage insights to inform PR strategies and messaging. 

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. As a Workplace Gender Equality Agency Employee of Choice, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role

We are seeking an enthusiastic Operations Coordinator to join our Operations team, staring May 2024 for a 12-month parental leave cover!

Reporting to the Customer Success Manager – Operations, this role is responsible for coordinating deliveries of multi-functional devices and printers. Working closely with our logistics partners, account managers, supply chain and service teams, this role will ensure that customer expectations can be met in the timeframe provided, contributing to the overall customer experience and satisfaction.

• Efficiently plan, schedule, and coordinate deliveries to meet customer requirements.
• Verify product availability and coordinate with the inventory team to maintain accurate stock levels.
• Provide timely updates to customers and sales team regarding delivery status and any potential delays.
• Provide exceptional customer service by addressing inquiries, resolving problems, and ensuring overall customer satisfaction.
• Maintain accurate SAP details of deliveries, including customer notes on order, delivery confirmations, and customer feedback.
• Collaborate with the national warehouse, state workshop, logistics, and service teams to streamline delivery processes.
• Actively participate in process improvement initiatives to enhance delivery efficiency and effectiveness.

Who are we looking for?

• Previous experience in logistics, delivery coordination, or a related field.
• Strong organisational and multitasking skills.
• Excellent verbal and written communication and interpersonal abilities.
• Proficient in using delivery tracking systems and related software.
• Detail-oriented with a focus on accuracy and quality.
• Ability to adapt to a fast-paced and dynamic work environment.
• Full time working rights in Australia.

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.

Equal Opportunities

We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.
If you are require any adjustments/assistance during the recruitment process please reach out to [email protected]

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. 

Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies!

At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023.

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

Title:

The Company

Kellogg Brown and Root (KBR) is a leading Defence and Government professional services provider. KBR Australia has been engaged in working with Defence and Defence Industry for over 20 years and has core competencies in program and project management, engineering, asset management, integrated logistics support, procurement and training solutions, and provides in-depth expertise to a wide range of projects within the Defence sector.

The Role

As the Talent Acquisition Manager for the fastest growing division of KBR globally you will be key to continuing that growth. You will ensure excellence in the operational delivery of talent acquisition solutions and lead by example in providing an exceptional experience for candidates and hiring managers, as well as expert advice and guidance throughout KBR’s hiring process to the team and business stakeholders.

As a subject matter expert in talent acquisition, you will manage the hiring and pipelining of talent for KBR’s Government Solutions business, with a focus on continuous improvement and governance of the team to manage risk. You will also help to drive innovation in sourcing strategies, employer branding and attraction and retention of top talent more broadly.

Leading a high-performing and close-knit team who are recognised across the business for excellence, you will provide instruction and mentorship to other team members whilst ensuring consistency in hiring processes, playing a key role in assessment and hiring decisions, and ensuring quality of hire and quality of service across your portfolio.

Required Qualifications, Experience and Knowledge

• Significant experience in talent acquisition, ideally at a mid-to-senior level

• In-depth knowledge of full-lifecycle talent acquisition and employer branding best practice

• Strong experience with HRIS, ATS and talent acquisition tools with a focus on data integrity

• Excellent written and verbal communication skills are a must, as is attention to detail

• The ability to effectively coach and mentor, and to measure performance and apply standards

• You must be an Australian Citizen with a current AGSVA clearance or the ability to obtain one

Desirable Experience

• Australian Defence Industry experience

• Internal talent acquisition experience

• Experience working for a global organisation with involvement across the Asia Pacific region

Benefits of KBR

KBR is committed to supporting the professional development of staff at every stage of their career through in-house training, performance rewards and structured career paths. We offer a competitive package of lifestyle benefits that include family-friendly work hours. KBR is an equal opportunity employer committed to providing an inclusive and diverse work environment. We encourage candidates of all abilities to apply.

If you’re ready to shape tomorrow, let’s get started. Apply Now!

As a Major Service Provider of the Australian Defence Force, a security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

Additional benefits include:

• Bonus schemes
• Professional development opportunities
• Income protection
• Salary packaging and Novated leases
• Life/Health insurance discounts
• Free parking (some sites)
• End of trip facilities (some sites)
• Employee stock purchase plans
• Competitive paid parental leave
• Paid reservist leave
• And much more!

#LI-JB1

Job Title

Job Description Summary

Job Description

About the role

• Gather and analyse data sets to uncover talent trends, patterns and insights that support decision-making

• Support the implementation of HR transformation initiatives and create dashboards, reports and visualizations to effectively communicate analytical findings to stakeholders

• Follow-up on all People Partner projects across both regions and ensure close coordination with stakeholders until the full and successful completion of projects

• Develop materials for presentations, interviews, executive sessions

• Provide support to the management of HR budgets

• Organize and manage all team meetings eg. setting agendas, taking notes and ensure follow-up on all decisions made during meetings

• Assist Head of People Partnering to engage with all People teams across both regions as well as to assist in the planning and execution of People team events eg. Town hall meetings, skip level discussions, lunch & learns and recognition programs

• Constantly stay in tune with People trends in the market (both within and outside real estate sector) and sharing such knowledge internally

About You

• Bachelor’s degree; advanced degree in HR or business related field preferred, but not required

• 5+ years’ experience in a client-focused role (e.g., Management, Finance/Audit, Human Capital consulting)

• Strong business mindset with a talent to support the successful implementation of impactful programs and initiatives.

• Exceptional planning, organizational and project management capabilities; ability to manage multiple priorities simultaneously and influence others to meet deadlines.

• Strong analytical skills; demonstrated ability to turn data into a story.

• Ability to turn thoughts into graphic representations using Microsoft 360 suite of products.

• Outstanding numeracy skills – to handle budgets, compensation etc.

• Ability to balance global initiatives, thought leadership and consistency with local relevance and practical implementation.

• Strong business acumen; commercial understanding of real estate a plus.

Desired Skills & Personal Qualities:

• Motivated to stretch goals, forward thinking, challenge the status quo, and a desire to look for continuous improvement is preferred.

• Having an inquisitive mindset and a passion to continuously seek knowledge and think out-of-the-box.

• Strong English (written and verbal) communication skills with ability to translate complex information in a succinct, clear manner to all levels of the organization is required.

• Strong organization skills and attention to detail, with the ability to work under pressure and adhere to project deadlines.

• Ability to take initiative, work independently as well as collaboratively in teams

• Ability to maintain/uphold confidentiality of sensitive information

• Ability to be flexible with your work schedule as this position requires working with teams in EMEA and APAC time zones.

• Passionate about people, organizational design and talent development

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;

• Career development and a promote from within culture;

• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

We’re Civica and we make software that helps deliver critical services for citizens all around the World. From local government to central (federal) government, to education, to health and care, over 5000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work across the globe supporting the needs of citizens and those that service them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to champion the use of technology in public services, to improve outcomes for citizens and public sectors organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

As a People Operations Manager, you will ensure a high quality of service is delivered to colleagues in APAC whilst also ensuring that employee relations are managed effectively, mitigating risk across the Region. You will collaborate closely with HR Business Partners, leadership, and employees to promote a harmonious work environment and free from risk of litigation.

Key Responsibilities:

• Track & oversee case load of ER activity and provide coaching and training to team members
• Lead the development, review, and update of high-quality HR policies and procedures
• Facilitate the resolution of workplace conflicts through effective mediation, coaching, and intervention strategies
• Line mange a team of People Coordinators maximising the performance of the team, always ensuring a high level of engagement
  

Desired Skills:

• Proven experience within People Operations or similar role for a global company (UK, North America, India, Singapore and Australia)
• In-depth knowledge of employment laws, regulations, and HR best practices
• Strong interpersonal and communication skills, with the ability to handle sensitive matters with discretion and diplomacy
• Familiarity with HRIS and case management systems.

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Who are we?  

Humanforce provides the market leading, employee-centred, intelligent, and compliant HCM suite for frontline and flexible workforces, offering highly configurable, best-in-one WFM, HR and Payroll - without compromise. Humanforce was founded in 2002 and has built strong foundations with our 2300-strong customer base and over 600,000 users across a wide range of industries, including aged care, childcare, hospitality, retail, local government and more. Today, we have offices across Australia, New Zealand, and the United Kingdom. 
 
Our vision is to make work easier and life better by focusing on the needs and fulfilment of frontline workers, and the efficiency and optimisation of businesses. 
Humanforce solutions are designed to help clients drive engagement and productivity for their frontline workforce, with an intelligent, cloud-based platform for employers and managers, and a user-friendly mobile app, specifically designed for employees in their flow of work. 
 
We are on a mission to deliver an exceptional employee experience for workforces by offering a compelling employee value proposition and great work effectiveness through connection, development and wellbeing while delivering intelligent manager automation to drive cost optimisation, increased productivity, and growth, and enhance compliance confidence for businesses as they adapt to evolving challenges and objectives. 

What you’ll do

• Lead simultaneous software implementation projects, from kick-off calls to go-live and post-training reviews, ensuring projects are completed within budget and TTV timeframes are met.
• Collaborate with a team of consultants and developers to customise and develop software solutions, fix bugs, and deliver top-notch customer experiences.
• Deliver system training to new and existing customers, keeping them up-to-date with the latest system features and best practices.
• Assist customers with software configuration to meet their changing needs and ensure optimal system performance.
• Ensure billable utilisation targets are met and engage with sales teams, implementation consultants, and customer support to deliver exceptional service, both in person and remotely.

• Effectively communicate with customers, manage their expectations, and identify new opportunities for training and consulting services.
• Manage project scope, timelines, and budget to deliver reference-able customer projects and achieve KPIs set with the relevant Delivery Services Manager.

What you'll need?

• 10+ years experience with WFM, Payroll, or CRM software is essential in this role!
• We need someone who has a proven track record of delivering multiple concurrent software implementation projects - so if you're up for the challenge, we want to hear from you!

• Your excellent English written and verbal communication skills will be essential to manage customer expectations and to effectively train and communicate with our clients.
• Solid knowledge of software project management principles and methodologies will be critical to ensure successful project delivery.
• We're looking for someone who can work autonomously while maintaining a high level of professionalism.

Our values  

• We are bold  
• We are all in  
• We are customer obsessed  
• We do what we say  
• We are good humans  

Our approach to flexibility  

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms. 

Benefits 

• A flexible working environment  
• The opportunity to be part of a fast-growing tech company   
• A focus on development with access to LinkedIn Learning   
• Paid parental leave and Quarterly Wellbeing Days   
• Employee talent referral scheme (know great people, be rewarded)   
• A fun and friendly culture working with passionate and talented people   
• A work environment where you can genuinely improve the world of work! 

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.  

We are a 2023 Circle Back Initiative Employer and commit to respond to every applicant

Location: Australia, remote

Pay Rate: AUD 33 per hour

Contract: 12-month fixed-term contract with view to extend, 37.5 hours per week

Hiring Manager: Rebecca Usherwood

Recruiter: Frazer Morton

Like to hustle? Ambitious and proactive? We’re looking for the right person to join the entrepreneurial teams which comprise Twinkl’s core customer segments. You will be responsible for supporting the ongoing development and growth of our Australian Librarian community.

You'll start as a solo marketeer, connecting with customers directly via a variety of different communication channels to highlight and demonstrate the benefits of Twinkl's Australia literature and library-specific resources. You'll be moving into this position as a team of one with the support of many, so you’ll need to take a rapid iterative approach, employing different marketing and business development techniques to get the message out to customers. You'll be responsible for defining, building and managing the right team to support user growth within the Australian Librarian customer segment. You will be commercially minded and comfortable deciding where to pursue opportunities. You will be responsible for reporting monthly and quarterly in line with business expectations.

This is a very varied role that involves both proactive strategic planning and reactive work as you pivot and respond to the demands of your growing market.

A typical week could involve any of the following:

• Showing tenacity and drive, and going above and beyond to reach new customers and build your segment.
• Engaging with customers within the literature and library markets (both external and school libraries), connecting with Australian authors and influential associations, and working alongside other Segment Managers and Australia to develop plans for potential development and direction of library-specific resources.
• Sales and marketing:  Spreading the word to new customers, whom we can help and support! Creating and managing specific social media activity and making sure the right messages reach our customers at the right time. Connecting with Australian authors, large organisations and influential decision-makers within the literature and library communities. 
• Digital optimisation – Creating and executing a new user experience for Australian Librarians via our web and design teams and continuously improving this.
• Business management and strategy – Putting plans in place to help achieve our ambitious growth targets and working with other Segment and Country Managers to understand what’s working and how we can improve.

You’ll work with: 

• Rebecca Usherwood - Head of APAC and Country Manager for Australia will be your line manager and mentor.
• The Australia Segment Managers team
• The Australian Marketing team
• The English and Integrated Units Product Owner
• The Twinkl Partnerships Team

To succeed in the role, you will:

• A strong entrepreneurial mindset and a propensity for action.
• Thorough knowledge of popular Australian authors, a love of literature and the Australian Librarian market, and our customers.
• Have relevant and recent professional qualifications and teaching experience; Undergraduate, Postgraduate or Masters degree in primary education or appropriate equivalent degree;
• Sound decision-making skills and diligent in seizing new opportunities.
• Commercially astute and a strategic thinker who is comfortable taking calculated risks and being accountable for successes and failures.
• Ability to communicate a shared vision and motivate individuals and a team.
• Methodical, highly organised, accurate and execution focused

We're interested in anyone who meets one, or a combination of the following:

• Cares passionately about literature and the education that happens within local and school libraries.
• Experience marketing a product within the education sector.
• Thorough knowledge of the education system in Australia.
• A minimum of two years experience working as a Teacher/Librarian and has connections and knowledge of Australian authors and influential decision-makers within the literature field.
• Understands what good prioritisation is, and values output and results.
• Is super-positive, optimistic and works well within a range of teams.
• Is resilient and can respond to internal and external feedback positively and professionally. 
• A strong entrepreneurial mindset and a propensity for action.
• Sound decision-making skills and diligent in seizing new opportunities

In return for everything you can bring, we can offer you an exciting role in a fast-growing and dynamic business, with plenty of career opportunities.

Here’s a couple of the things that make Twinkl a great place to be:

• A friendly, welcoming and supportive culture. We believe work should be fun and always put people before process.
• Flexible working with opportunities to work from home.
• Twinkl are proud to be an Equal Opportunities Employer. We celebrate diversity within all of our teams and are committed to continuing to build an inclusive workplace for all. If you require a reasonable adjustment to the application/selection process to enable you to demonstrate your ability to perform the job requirements please include this at the foot of your covering letter. This will help us to understand any modifications we may need to make to support you throughout our selection process.
• Continuous Professional Development (CPD) - Our ever-evolving program includes: Monthly progression reviews, Twinkl’s Management Scheme, commercial awareness training, leadership coaching quads, career chats and mentoring.
• Collaboration across continents! You’ll plug into a global team working to help improve the lives of educators around the world.

Our Recruitment Process:

Digital Activation Manager

Spark Foundry is looking for a Digital Activation Manager to join us in Melbourne. We are one of the fastest growing agencies in Australia and the world.

At Spark Foundry our vision is to Fuel Famously Effective Ideas. Famous and Effective. Not one or the other, both. That sounds nice, but to get to famously effective ideas you need some key ingredients.

You need diverse thinkers and diverse thinking. We call this Allsorts. This helps us tackle challenges through different disciplines and perspectives. You need to thrive on the belief that great ideas are only great if they work. It’s not enough to be new, or cool, or interesting. Our solutions need to drive a business result. Everything else is vanity. You need to embrace both the art and the evidence. Right and left. Imagination and activation. Intelligence and technology. Big ideas, forensically measured.

All that while being a good human? Sound like you? Sound like where you’d like to be? We’d love to meet you.

WHAT BENEFITS DOES SPARK OFFER?

Be a part of the Publicis Groupe family, one of the world’s most progressive and dynamic modern communications businesses, enjoying all the perks that come with our network offering:

• A comprehensive Wholeself program supporting Physical, Mindful and Financial wellbeing
• A creative, fun and rewarding office environment backed up by our Publicis Liberté flexibility approach “working your way, with us!”
• Access to our Global AI Platform, Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network
• Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel Classes
• A culture of open feedback and support to reach your goals through our Career Conversations program
• A committed Diversity, Equality and Inclusion strategy driven through our Viva! Women, Égalité, enABLE and Embrace (reconciliation action plan) programs 
• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year
• Parental leave policy with up to 18 weeks paid primary carer leave and generous secondary carer benefits
• Access to counsellors, psychologists, and professionals through Sonder - an all-in-on digital wellbeing technology platform designed to support psychological, medical & safety needs

THE PURPOSE OF THIS ROLE

The Digital Activation Manager is responsible for the end-to-end delivery, of digital media campaigns, across one of Australia’s most well-known brands. You will have the ability to grow your career quickly with this innovative and powerhouse brand – working on campaigns that delve into all facets of the digital landscape. This role will help deliver all business reviews, as well as heavily assisting the Digital Activation Director with quarterly business reviews, product development, and assistance with new business. This role must ensure the performance of all client accounts within their team and that clients’ investment delivers against their business objectives whilst also building exceptionally strong relationships with them. The Digital Activation Manager will be responsible for the response and overall quality of the Direct IO & Programmatic response to brief, define campaign KPI’s and measurement of the campaign alongside the delivery of the post campaign report.

The Digital Activation Manager is also responsible for supporting, coaching, developing and overall management of their team to ensure client needs are met.

If you have strong Direct experience with some working knowledge across Programmatic and/or Social, this role will give you a fantastic opportunity to upskill and gain broader digital expertise.  

WHAT KEY RESPONSIBILITIES DOES THIS ROLE HAVE?

• Full ownership of client relationship, service, and performance across a tier 1 client - engaging line manager when required in a timely fashion. This includes:
• Leading response to client briefs and building digital media recommendations that achieve strong client outcomes
• Ensuring the team is executing a smooth implementation and delivery of all digital campaigns
• Timely and accurate delivery of ad trafficking
• Excellent data analysis skills and ability to translate insights into actionable recommendations
• Ability to design test and learn framework
• Management of Digital Executives & Coordinators on a day to day basis – identifying relevant training for them
• Responsible and accountable for output of their team

Team & Communication

• Developing strong working relationships with their immediate team and wider agency team
• Full ownership of all workflow, engaging line managers when required in a timely fashion with no errors
• Developing strong working relationships with line manager and able to manage upwards.
• Excellent communication skills with close monitoring & escalation of issues in a timely manner.

Client

• Timely and professional client communication (for example: answering a client email within 24 hour with a courtesy response on all that require additional time).
• Works autonomously to meet client objectives and deliverables via innovation
• Lead client contact, providing key market and business update to clients, business reviews, education sessions and leading responses.

Technical

• Excellent Direct IO, and/or Programmatic and/or Paid Social experience. Significant experience in delivering Direct campaigns to achieve client results.
• Deep understanding of platform features and how it can deliver outcomes for clients.
• Experience using: Google Ads, DV360, CM360 & Meta Ads
• Deep understanding and experience working across Paid Search
• Strong ability in designing and implementing testing framework
• Excellent data analysis, insights and reporting ability translated into actionable improvements for client outcomes
• Keeps up to date and has an opinion on industry trends and beta products for testing.

KEY REQUIREMENTS

• Preferably a university degree or higher education qualifications.
• 3+ years’ experience in Direct IO, programmatic or ad operations role in a media agency or in house
• Experience in managing client communication and relationship as well as a portfolio of clients
• Experience in people management
• Proficient in using: Microsoft Office - Word, PowerPoint, and Excel
• Ideally you have experience across programmatic platforms: DV360, Verizon, TTD, Amobee, Mediamath, AppNexus.
• Experience using CM360 for trafficking and reporting purposes. Experience in other adservers (Sizmek, Flashtalking, Celtra) nice to have but not essential.
• Strong understanding and working knowledge of Australian Media Landscape
• Excellent understanding and working knowledge of digital marketing/advertising

Spark Foundry, as a part of Publicis Groupe believes that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate. We value diversity and the skills, knowledge and experience that difference brings to our culture and solutions. We encourage applications from Indigenous Australians, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers, and lesbian, gay, bisexual, transgender and intersex (LGBTI) people. 

About you

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation along with a strong knowledge of the hotel its and surrounding area.

You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of security. You have an outcome driven approach to performance and results. Strive to achieve excellence in your field.

What you will be doing?

• Coordinate and manage the day to day operations of the hotel whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day.
• Be proactive and resourceful when attending to guest requests.
• Take initiative to ensure that interactions with our customers are positive and productive.
• Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
• Provide guidance, support training and leadership to all employees.
• Monitor training and offer guidance to employees whilst on shift.
• Assist in all areas of the hotel during peak times to eliminate potential issues.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Available to work varied shifts from early mornings to late evenings, including weekends and Public Holidays.

• ASX 300 listed financial services organisation
• Flexible & hybrid working arrangements
• Sydney location

Do you want to:

• work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?
• understand the strategic direction of your organisation and how your effort contributes to success?
• work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?
• work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?
• be recognised and rewarded for your performance?
• work for an organisation where ‘C-A-R-E’ are their values?
• have career opportunities, a voice that’s heard, and a fast-paced, dynamic yet flexible working environment?

If so, then FleetPartners might be the place for you.

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

Who we’re looking for:

You will be responsible for developing strong business relationships with a strategic focus on client retention and growth.

What you’ll be doing:

Corporate Objectives

• Continue positive growth of the FleetPartners Novated contract base. Cross sell our present product offering of Novated and Salary Packaging throughout our client base in Australia & New Zealand
• Consistently evolve our systems achieving operational excellence through innovation and the effective use of IT technology and automated processes
• Continual corporate evolution, encompassing sustainability, corporate structure, culture, learning and development – future success planning, people, presence, process and product
• Incorporating the Group core values as the foundation of all actions, initiatives and communications

Divisional Objectives

• Ensure FleetPartners continues to grow in the marketplace by identifying new opportunities, effectively managing and increasing the existing client relationships, meeting and exceeding client back book growth and saturation
• Ensuring FleetPartners continues to be a leader in the marketplace maintaining the established 97% customer retention rate, delivering unsurpassed service
• Proactively contributing to the management of profitability via effective marketing techniques and client management, remaining relevant in the competitive landscape and building on the FleetPartners value offer of exceptional customised service.
• Identifying opportunities and developing strategies that ensure documentation of process, discipline, efficiencies and productivity improvement, are implemented in all areas of the division.
• Responsible for maximising client relationships across a select group of clients hence ensuring customer retention and account growth for FleetPartners nationally through effective communication, consistency, accuracy and timeliness in all aspects of client management.
• Provide exceptional customer service to all clients, customers and team members in Australia.
• Ensuring required administrative processes are managed effectively in order to ensure FleetPartners operates in accordance with the company standards, financier requirements and meets and exceeds all KPI’s (visitations, contact, program growth and customer service satisfaction).
• Exhibiting the Group’s values - Leading by example at all times, promoting the positive, professional and unique image of FleetPartners.

Client Relationship Management

• Ongoing management of client/customer relationships
• Develop Novated Lease customers
• Assist Business Development Managers with new client implementation including engagement strategy
• Presenting employee education sessions with relevant clients
• Conduct marketing initiatives such as site consults and webinars
• Identify new opportunities within current customer base through business reviews
• Develop, build and maintain personal client/customer relationships
• Ensure promotion of solutions to clients/customers that add value and further entwine FleetPlus Customer relationship
• Achieve set targets
• Cross-sell salary packaging products

Administration and Documentation

• Ensure up to date electronic records of client/customer visits within systems
• Manage aspects of customers for optimum return to both customer and FleetPartners
• Ensure all system data is up to date and with relevant and ongoing information
• Ensure all customer meetings are completed with a follow up note within 24 hours outlining action points and summarising outcomes
• Ensure Strategic Reviews are completed for all Focus clients
• Responsibly and proactively manage all ad hoc responsibilities

Communication

• Ensure optimum communication across all clients
• Market the full range of products and services
• Use electronic diaries to effectively manage and communicate time
• Conduct regular client visits
• Complete Client visit Reports within 24 hours for all client visit activity
• Effectively respond to escalated customer queries in a timely manner
• Liaison with relevant Company HR/Finance personnel re execution of Novated Deeds
• Presenting employee education sessions with relevant companies
• Attend weekly team WIP meetings prepared with relevant useful information aimed at improving sales and customer relationships
• Provide ideas to National Manager Novated Relationships to ensure company always innovating and implementing best practice
• Work closely with all team members to provide the optimal service to our clients

• Tertiary qualifications in Sales and/or Marketing advantage
• Experience in Relationship Management/Account Management/Business Development role
• Novated Industry experience advantage
• Intermediate working knowledge and capability with Microsoft office especially Word, PowerPoint, Publisher and Excel, in addition to other program experience and exposure
• Working knowledge of Salesforce.
• Ability to report effectively
• Strong attention to detail
• Comprehension of the company history, development and future objectives

• 7 additional days of annual leave per year.
• 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
• a ‘Dress for your Day’ policy.
• flexible and hybrid working arrangements.
• Rewards programme, including a range of discounts from a variety of retailers
• an extensive range of other employee benefits.

Position:  Business Operations Coordinator

Datacom Location:  Brisbane

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (Your Why)  

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best!

NOTE: This role is available for Australian citizens and residents only.

What You’ll Do   

• Load projects/contracts into the ERP and PSA toolset. 
• Load variations, sales orders, purchase orders, resource plans, and other artefacts into the ERP and PSA toolset. 
• Maintain financial records and provide regular reports on project spending and budget status. 
• Collaborate with project managers and team members to ensure that financial processes and policies are understood and adhered to. 
• Monitor project spending/WIP and ensure that invoices are processed in a timely and accurate manner. 
• Provide training and support to project teams on systems, tools, processes, and reporting. 
• Exhibit strong technical writing skills and create user guides, training materials, and documentation. 
• Provide support for audits and financial reviews, including preparation of documentation and review of findings. 
• Monitor system hygiene and follow up stakeholders for compliance. 

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

What You’ll Bring  

You will be an exceptionally professional person who has incredible communication skills - both written and verbal. You have demonstrated Project Administration or Project Contractual/Commercial Administration and Project Financial Analysis experience, or experience in Project Delivery Coordination. You have a detailed understanding of the end-to-end Sales to Project Delivery Lifecycle. You can demonstrate a strong ability to work effectively in a very fast paced and continually changing environment and respond quickly and easily to changing demands, deadlines, and priorities. We are looking for: 

• Someone who is passionate, with great interpersonal skills and strong attention to detail. 
• IT Outsourcing Industry experience. 
• Industry standard certification and/or bachelor’s degree in finance, business, accounting, Project Management or related field. 
• At least 3 years of experience in project financial administration or a similar role. 
• Strong understanding of Project Methodologies. 
• Experience with Enterprise level ERP’s. 
• Strong understanding of financial accounting principles and budgeting practices. 
• Experience with Microsoft Suite applications, such as MS Project, Excel, Outlook, PowerPoint or similar equivalent tools. 
• Excellent analytical and problem-solving skills. 
• Excellent communication and interpersonal skills. 
• Ability to work effectively in a fast-paced, deadline-driven environment. 
• Ability to work independently and as part of a team. 

Why Join Us Here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

A smart human once said, “Do things you love with people you care about and good things happen”, and at BlueRock, we are a growing team who love what we do.

We are looking for a Manager to join our growing public practice team alongside other entrepreneurial and commercially minded rockstars. This permanent, full-time opportunity plays a key role in BlueRock's clear and focused growth and success and allows you to partner with Australia's most inspirational business owners.

What you’ll be doing:

• Investing your time and knowledge into our up and coming rockstars through genuine coaching and mentoring. This role will play a key part in overseeing the progression and growth of our more junior level talented accountants
• Managing a client list of $1.0m+, including meeting with clients and maintaining strong client relationships, workflow forecasting, ATO lodgement and ATO debt management
• Pro-actively seeking opportunities where added value or additional products and services can be provided to the client & collaborating with other divisions within Blue Rock on such engagements
• Managing and assisting both compliance and advisory/consulting engagements including;
  • multi-national compliance matters,
  • international tax matters ie transactional advice on direct and indirect tax issues,
  • cash flow forecasting,
  • business acquisition/sale; and
  • specialist tax advice.
  • Mitigating risk and planning strategies to minimise tax on such engagements.

About BlueRock Accounting

BlueRock Accounting is our original and largest team here at BlueRock. We are at the centre of our thriving entrepreneurial community and work closely with business owners to deliver advisory solutions and innovative tax accounting.

We embrace all things innovation and automation so that you can focus on solving problems for our awesome clients rather than moving figures around a spreadsheet!

We want to hear from people who have:

• 6+ years of public practice accounting
• Strong technical proficiency in tax and consulting/modelling engagements including budgeting, cash flow forecasting & valuations
• Strong compliance experience, with exposure to international tax compliance matters, for example, completion of international dealing schedules
• Experience being a mentor and coach for junior and graduate accountants
• Exposure to international tax is a massive bonus but not essential

Our people love to work for us, here’s why!

• Certified Great Place to Work 2023 and 2021 Best Workplaces winner!
• Competitive salary, free weekly lunches, awesome social events, WFH options, and amazing headquarters in the CBD.
• Receive mentoring and coaching from industry leaders and plenty of opportunities for growth and promotion.
• Learning and development including internal and external training programs to build your career skills.
• An inclusive and diverse workplace culture centered on health, wellbeing and fun.

How to apply

If this sounds like you, then please click on the "Apply" button and follow the prompts. If you think you have what it takes, but don’t necessarily meet every single point on the job description – please still apply. We’d love to see if you could be a great fit and we can't wait to meet you!

For any questions regarding this opportunity or if you require any adjustments to participate in this process, please reach out to Emily - Talent Acquisition Coordinator, at [email protected].

For this role, only candidates with the eligible right to work in Australia will be considered.

BlueRock is a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

Please be advised that BlueRock or any of its related or controlled entities do not accept unsolicited contact or resumes from Recruitment Agencies.

Even in 2024 it needs to be said, BlueRock is a workplace committed to equal employment opportunities regardless of age, citizenship, colour, disability, gender and gender identity, marital status, nationality, race, sexual orientation, or veteran status.

Responsibilities / Tasks

The Co-ordinator requires strong collaborative skills and the ability to work globally with colleagues to discuss the team's service and parts offers and highlight key sales service benefits to customers who have recently invested in new GEA equipment. S/he will liaise and coordinate FSO activities between project and local service teams; creating and presenting service offers to customers. This requires a thorough knowledge of mechanical and/or process equipment.

Additionally this role involves full internal technical support for the sales teams as well as liaising with customer maintenance personnel. The position holder will have a focus on driving technical support offering to our customers and maintaining brand health through the various divisions.

S/he will understand the concepts of maintenance strategies and equipment criticality analyses from a service and parts requirement for complete processing lines.

The key management priorities and tasks for the role:

• Plan and prepare Recommended Spare Parts List for all Australian projects which require a FSO.

• Coordinate FSO activities closely with Divisions and Service and Sales Teams.

• Liaise with Divisions in preparation and planning of Recommended Spare Parts lists and Service Offers, including Service Level Agreements (SLA’s).

• Provide regular progress reports on servicing and preventative maintenance, updates on projects, feedback on observations from customer sites as well as ideas for companywide improvements.

• Provide regular customer feedback to the engineering, product development and innovation teams on product values.

• Identify business development and “add-on” sales opportunities as they relate to specific service sales.

• Building up and maintaining relationships with various internal and external stakeholders and building a network of contacts within the region of responsibility.

• Meet targets as set by management

Your Profile / Qualifications

• Customer Service Focus

• Excellent written and oral communication skills

• Strong collaboration skills (both locally and globally)

• Able to work in a team and autonomously

• Experienced with Microsoft Office applications

Did we spark your interest?
Then please click apply above to access our guided application process.

Our highly valued Service Centre Team are the nerve-centre of the TOMRA operation across NSW and Australia. From monitoring our systems to minimise downtime, coordinating onsite maintenance and repairs, they also provide our Australian customers a great experience with queries and complaints.

This tight knit team bring their individual personalities to the role every day and are seeking fellow team mates to assist during our peak period. We love diversity, so are looking forward to meeting people from all industries and backgrounds that are as passionate at providing great customer service to both internal and external stakeholders.

This is a full time role in a business that operates 7 days a week. Our Service Centre is operational between the hours of 7:00am - 10:00pm daily.

You will be located in the TOMRA Sydney office in St Leonards and will work on a shift-based roster.

What you’ll be doing:

• Engaging in an informative training program to learn all about TOMRA
• Provide hotline technical support to partners and colleagues in the field
• Monitor systems and run diagnostics via a web-based portal
• Interact with technicians, colleagues and partners visiting sites
• Analyse anomalies and take corrective actions
• Perform configurations and changes to the machines remotely online

• Great benefits and remuneration – Base + 12.5% superannuation, car allowance & bonus
• Work with industry-leading products and technology
• Join a global organisation with a strong focus on training, safety and quality

At KONE, we bring buildings to life.

Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world – keep people moving no matter what.

Our work will take you in different directions.

We’re looking for a Site Manager to join our Installation team within our Volume team in Melbourne.

In this position you will administer and control projects across the CBD Melbourne and Inner suburbs region, using your ability to manage people and resources, engage proactively with customers and motivate and inspire your team.

What will you be doing?

• Planning and organising the delivery and storage of materials and tools on site
• Effectively communicating with customers and subcontractors throughout the installation process
• Achieving KONE's safety targets by developing a safety focused culture, ensuring adherence to clearly defined procedures and guidelines
• Being an inspiring team leader who gets the best out of others and always strives to exceed customer expectations
• Driving key projects aimed at continuous improvement

What are we looking for?

• Demonstrated experience managing projects at a site level within Construction Industry highly considered
• Lift experience will be highly considered but not essential
• Tertiary qualification in Construction desired
• Business and financial acumen desired
• Ability to engage stakeholders and facilitate training
• Excellent communication skills with the ability to influence and negotiate outcomes
• Proven ability to win with customers
• Team player & a positive attitude
• A resilient and persevering approach with high emotional intelligence
• Valid Australian driver’s license

There’s so much more to KONE than you may realise.

• Enjoy career progression opportunities within a global organisation
• Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work
• Grow with comprehensive learning and development programs covering a wide range of professional skills

A job at KONE is the start of an experience like no other. You’ll find a bunch of passionate “lifties”, and maybe even become one yourself!

Note: Applicants must either be a permanent resident or citizen of Australia or New Zealand to apply for this position.

This role is being sourced directly by KONE.  We respectfully request no agency approaches.

KONE is an equal opportunity employer who supports inclusive, flexible, and accessible working arrangements for all. This includes persons with disabilities, culturally, religiously, and linguistically diverse people, diverse age groups, diverse sexual orientation, and gender.

We are committed to working in partnership with and support Aboriginal and Torres Strait Islander peoples and organisations by recognising and respecting the diversity of cultures, identity, heritage, languages, and social and spiritual systems practiced.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

How you’ll add value

This role serves on the front line of the IT Service Desk providing day to day 1st and 2nd level desktop support services to all business areas.  Works closely with all the internal IT teams and 3rd party vendors to support IT services and systems ensuring processes are followed and service levels are met. 
There is a need to work flexible hours on a shift basis to support business demands at particular times, support for the rollout of system changes.
This role is responsible for delivery exceptional customer service and ticket handling.

• Acting as the first point of contact into the IT Service Desk and ensuring all incidents/requests are managed correctly. 
• Classifing incoming Incident and Requests and ensuring correct prioritisation including recording quality description, progress, and resolution details in the ticket
• Performing initial triage and troubleshooting activities for all tickets and escalating to next level technical support teams where necessary
• Contributing to Service Desk/IT process and service improvements and identifing opportunities to improve efficiency, quality, and permanent fix rate
• Creating/Modifing/Removing access for all users in a wide range of applications including Windows/Azure Active Directory, MS Exchange, etc
• Configuration and installation Desktop and Laptop SOE (Windows)
• Deployment and installation of hardware and peripherals
• Maintaining knowledgebase articles within the illion document sharing system
• Out of hours on call support where required

• We work across Retail, Health, Education, Defence, Infrastructure and Natural Resources.
• Collaborate and develop good relationships with clients and stakeholders internally and externally
• Responsible for pre and post-contract quantity surveying duties including preparation of cost estimates, procurement and tendering, contract administration, variation, final account, etc.
• Completing feasibility studies and writing procurement reports
• Estimating and cost planning to include producing and presenting the final cost plan
• Tendering and procuring, including managing the pre-qualification stage, producing the tender list, putting the preliminaries together, tender analysis, producing the tender report and compiling the contractual documents
• Taking personal responsibility for making cost checks and carrying out valuations on larger projects and in all cases ensuring that timely and accurate cost checking and valuation takes place
• Producing monthly post contract cost reports and presenting them to the client
• Interfacing with the client and other consultants, at all project stages

What you’ll do

Together with carsales this is your opportunity to join our carsales Product Group, this newly created role will work on a new product and new line of business for carsales. This multi-faceted, high-intensity role will see you driving key elements of the product and evolving an existing market and consumer experience - all while achieving product excellence and being a consumer advocate.

• Develop and support solutions that deliver a Customer centric and commercial mindset. You are an advocate for users but can balance this out with business targets and objectives.
• Specialisation and focus on Technology and Platform Products for usage by technical teams and Technology Businesses. Preferrably SaaS Products
• Demonstrate understanding, motivations and expertise in researching and establishing true consumer/market problems and defining the ‘why’.
• Leading and organising delivery of complex, multi-team Technology Products to tight time frames with varied stakeholders and business drivers
• An ability to multitask and juggle multiple priorities in a dynamic and constantly changing environment, whilst still paying attention to the tiniest of details
• Building, leading and continuously developing an autonomous, self-organizing Squad with a culture of high performance and accountability. 
• You are an influencer who can build strong and productive relationships across all levels of the business  

What you’ll do: 

This is your opportunity to join carsales as a Product Marketing Manager. Working within the Marketing, Customer and Content team, this position plays a pivotal role in bridging the gap between product development and market adoption. 

In this role you will collaborate closely with the product and product design teams to ensure that marketing strategies align with product development and design efforts, helping to create a seamless and user-centric experience.

• Develop and execute comprehensive go-to-market plans for features and products, considering user needs and expectations.
• Define clear product positioning and messaging that resonates with our consumer segments, effectively communicating the value and benefits.
• Identify and understand the various segments within our consumer portfolio, including buyers, sellers, and website/app users, and tailor marketing strategies and seasonal promotions accordingly.
• Work with the digital and marketing automation team to develop customer life cycle strategies that are designed to reach, engage and reengage customers at the right time with the right message, through channels such as email, in-app notifications and on-site drivers.
• Work with relevant teams to create engaging and informative content to better educate consumers and drive product engagement
• Collaborate across teams to conduct research and analyze data on market trends, customer behaviors, and competitor activity, to inform and optimise on product and marketing decisions

About Civica:

We’re Civica and we help governments deliver critical services for citizens all around the World. From local government to federal government, to education, to health and care, over 5000 public bodies across the globe engage Civica to help provide critical services to over 100 million citizens.

About the role:

Civica is currently recruiting talented individuals to join the team at Fines Victoria supporting the Victorian Department of Justice and Community Safety.

Our Customer Service Representatives are the first point of contact for customers who need help understanding their options or taking action to manage their fines.

Fines can be scary or confusing for some customers and this critically important role provides you with the opportunity to make a positive difference in a customer’s day. We absolutely love the feedback we get from our customers telling us how our team have helped support them!  

• Start Date: Monday 29th January 2024.
• Rotating Roster Monday to Friday 8:00am – 6:30pm- No weekend, public holiday or night shifts.
• Commence training and working in our Melbourne CBD offices conveniently located next to Flagstaff station and then Work from Home after successful completion of training and having reached base performance standards.
• Hybrid Work Environment – Come and enjoy our newly renovated office space with your workmates and/or spend up to 90% of your time working from home. Whatever the right balance is for YOU.
• Permanent, Full-time role offering a starting salary of $67,379 (Including Super).
• Guaranteed generous salary increases for the next 3 years.
• Terrific benefits including up to 15 weeks of paid parental leave.
• Skilled and friendly support network including Team Leaders and subject matter experts.
• We grow our own! Fantastic opportunity for future career development in either operations or software development.

 What we are looking for:

• A passion for providing outstanding customer service.
• Comfortable navigating computer systems or programs.
• Can understand and follow a documented process.
• Strong interpersonal and communication skills.
• Self-motivated and driven to achieve goals.
• Team focused and flexible.

 These roles will be filled quickly. Don’t miss out, apply today!